All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We take great pride in our awesome team here at Courtyard Birmingham Downtown at UAB and love that their dedication and charm stood out and enhanced your experience! Thank you for your compliments, Kanise. We all hope to host you again soon!
8/10 Good
Jeremie
Travelled with partner
2 Apr 2024
Liked: Cleanliness
Nice beds
Jeremie
Stayed 1 night in Apr 2024
Response from HotelMgmt on 3 Apr 2024
Jeremie, We are happy your stay was comfortable and that our beds ensured the perfect night's rest! Hopefully, you will choose Courtyard Birmingham Downtown at UAB in the future!
Kevan, thank you for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.
8/10 Good
Shelley
6 Mar 2024
Shelley
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 29 Mar 2024
Your star rating is greatly appreciated, and it will be our pleasure to welcome you back, Shelley.
10/10 Excellent
Nancy, clermont
18 Feb 2024
Liked: Amenities
Location and comfort
Nancy
Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Feb 2024
Knowing we provided a convenient and comfortable stay for you is very rewarding. Thanks for sharing, Nancy! We hope you will join us again in the future here at Courtyard Birmingham Downtown at UAB!
We loved providing a perfect location to ease your travels, Nancy. Thank you for taking a moment to offer us such a wonderful review. We hope you will continue to choose Courtyard Birmingham Downtown at UAB in the future!
8/10 Good
Paula
2 Feb 2024
Paula
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 4 Feb 2024
Paula, we are delighted we made such a great impression on you! Thank you, please visit again soon.
Hotel was great , had to pay for parking . But is very convenient to down town
William
Stayed 1 night in Dec 2023
Response from HotelMgmt on 2 Feb 2024
William, we're delighted to hear that you had a great stay at Courtyard Birmingham Downtown at UAB. While we do have parking fees, we're pleased that you found our location convenient for exploring downtown. Your satisfaction is important to us, and we look forward to welcoming you back on your next trip to the area.
Receiving your top score means a lot to us! Thank you and we hope to see you again soon, Drusilla.
8/10 Good
Shelley
29 Jan 2024
Shelley
Stayed 3 nights in Jan 2024
Response from Hotelmgmt on 31 Jan 2024
Our team is grateful for your high rating, thank you! We hope the next time your travels bring you to the area, you’ll consider our property again, Shelley.
2/10 Terrible
ANDREW
28 Jan 2024
ANDREW
Stayed 1 night in Jan 2024
Response from HotelMgmt on 21 Mar 2024
Guest satisfaction is very important to us, and it's clear from your rating that we fell short. We hope to have another opportunity to welcome you back for a better experience, Andrew.
I liked the condition of the property and the staff was responsive to our needs, helpful.
Michael
Stayed 3 nights in Jan 2024
Response from HotelMgmt on 19 Jan 2024
Thank you for your positive feedback, Michael. We're delighted to hear that you loved our property and that our team was responsive and helpful in meeting your needs here at Courtyard Birmingham Downtown at UAB. Providing a comfortable and well-maintained environment is a priority for us, and we're pleased that you had a positive experience. We look forward to welcoming you back in the future and continuing to provide you with the excellent service you deserve.
Very quick check in process. Staff was very friendly and helpful. Room was very clean and comfortable.
Jason
Stayed 1 night in Dec 2023
Response from HotelMgmt on 12 Dec 2023
Jason, we are proud to read our team ensured top-notch service throughout your stay at Courtyard Birmingham Downtown at UAB. We hope you will return to enjoy more of our warm hospitality and comfortable accommodations!
The bathroom floors were clean but the baseboards haven’t been cleaned in a long while. Dusty and a some grime around them
Tina
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 9 Dec 2023
Tina, we're glad to hear that you had a pleasant stay, but we apologize for the oversight regarding the baseboards in your room. We take cleanliness very seriously and will address this with housekeeping. We hope to welcome you back for a truly spotless and comfortable experience in the future.
The only thing lacking was coffee available in the lobby.
Rhonda
Stayed 1 night in Nov 2023
Response from HotelMgmt on 20 Nov 2023
Thank you for your feedback, Rhonda. It's great to hear that your stay with us was largely positive. We do understand, though, how a readily available cup of coffee in the lobby can make a big difference, especially when you're on the go or looking for a quick pick-me-up. Your suggestion is well-received, and we'll certainly consider how we can incorporate this into our offerings for an enhanced guest experience. We appreciate you taking the time to share your thoughts and hope to welcome you back soon, hopefully with a hot coffee waiting for you in the lobby!
10/10 Excellent
Camille, Vine Grove
8 Nov 2023
Camille
Stayed 1 night in Nov 2023
Response from Hotelmgmt on 28 Nov 2023
What a joy to receive your five-star rating! Thank you, Camille, and we hope it won’t be long before you can experience it all again.
We booked the room for it's location, just across from UAB hospital, where my wife was to have a procedure. It was great for that purpose, but everyone needs to realize that if you book for relaxation and quiet you will not get it, because the ER is right across the street and night and day the ambulances and med flights on the roof are coming and going 24/7.
Grady Max
Stayed 2 nights in Nov 2023
Response from HotelMgmt on 6 Nov 2023
Thank you for sharing your thoughts, Grady. It's gratifying to know that our location served you well during such a critical time for your family. We hope everything went smoothly with your wife's procedure. Your insight is incredibly valuable, highlighting the unique nature of our setting near UAB Hospital. You're absolutely right, the proximity to emergency services can mean that there's a buzz of activity around the clock. This is an important consideration for future guests seeking a quieter retreat. We're grateful for your understanding and hope that we can still be your choice of convenience for any future visits to the area. Wishing your wife a speedy recovery and both of you peace and comfort in the days ahead.
Everyone was friendly and very helpful, hotel was very clean. I will stay there again
VALERIE
Stayed 2 nights in Oct 2023
Response from Hotelmgmt on 6 Nov 2023
It's a delight to hear from you, Valerie. Knowing that you found everyone to be friendly and helpful, and the hotel's cleanliness to your satisfaction, truly makes our day. We're thrilled that your experience has inspired a return visit to Courtyard Birmingham Downtown at UAB. Looking forward to welcoming you back for another pleasant stay!
Nice room but we heard every helicopter and ambulance going to the hospital. Even the black out curtains didn’t help much.
The rooms/building should have some sound proofing.
Ian
Stayed 2 nights in Oct 2023
Response from Hotelmgmt on 27 Oct 2023
Thank you, Ian, for sharing your experience at our hotel. We're glad to hear that you found the room to your liking. However, we deeply regret that the noise disturbances impacted your stay. We understand how crucial a peaceful environment is for our guests, and, unfortunately, the proximity to the hospital posed this challenge. Your feedback regarding soundproofing is noted, and we'll certainly look into ways we can make improvements in this area. We appreciate your understanding and hope for an opportunity to serve you better in the future.
10/10 Excellent
Erica
22 Oct 2023
Erica
Stayed 1 night in Oct 2023
Response from Hotelmgmt on 11 Nov 2023
Thank you for your five-star rating, Erica! We hope to be your preferred property whenever your travels bring you to the area!
It's a nice hospital that is close to the UAB hospital.
Charles
Stayed 1 night in Oct 2023
Response from Hotelmgmt on 19 Oct 2023
Thank you, Charles, for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be convenient for your needs, especially its proximity to UAB hospital. We appreciate your 5-star rating, and we hope to welcome you back in the future for another great stay with us at Courtyard Birmingham Downtown at UAB.
6/10 Okay
Richard
13 Oct 2023
Liked: Cleanliness
Richard
Stayed 1 night in Oct 2023
Response from Hotelmgmt on 15 Oct 2023
Thank you for visiting, Richard. We hope to welcome you back to improve your experience.
Sherry, we're pleased that our proximity to the hospital added ease to your stay. Thank you for choosing Courtyard by Marriott Birmingham Downtown at UAB, and we hope to serve as your home away from home whenever you're in the area again!
6/10 Okay
James
22 Sept 2023
Hospital next door helicopter landing at night. carpet was shampooed still wet strong chemical smell they said they did not have any other rooms.
James
Stayed 1 night in Sep 2023
Response from Hotelmgmt on 27 Sept 2023
Thank you for sharing your feedback, James. We apologize for any inconvenience you experienced during your stay. The proximity of the hospital and the noise from helicopters can sometimes be unavoidable, and we understand the disruption it can cause. Additionally, we're sorry to hear about the issue with the carpet. Your comfort and satisfaction are important to us, and we'll use your comments to make improvements. If you choose to stay with us again, we will do our best to ensure a more comfortable experience overall.
10/10 Excellent
Templeton
6 Sept 2023
Templeton
Stayed 1 night in Sep 2023
Response from Hotelmgmt on 26 Sept 2023
Your five-star rating means everything to us, thank you! We look forward to welcoming you back to Courtyard by Marriott Birmingham Downtown at UAB.
Your perfect score has brightened our day, thank you! Come back soon, Vincent!
4/10 Poor
Stacy
24 Aug 2023
Disliked: Amenities
No amenities, no hot water the first night, no power to the nightstand.
Stacy
Stayed 3 nights in Aug 2023
Response from Hotelmgmt on 25 Aug 2023
We sincerely apologize for the inconveniences you experienced during your stay, Stacy. The lack of amenities, hot water, and power issues certainly aren't reflective of the standards we aim to uphold. Your feedback is crucial, and we will address these concerns with our maintenance and management teams to ensure they are promptly rectified. We appreciate your patience and hope you'll give us another opportunity to provide a better experience in the future.
6/10 Okay
Rosemary
6 Aug 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Iyy
Rosemary
Stayed 1 night in Jul 2023
Response from Hotelmgmt on 9 Aug 2023
Rosemary, we understand from your rating that we missed the mark on winning you over completely, and for that, we apologize. We hope to have another chance to welcome you and show you the exceptional stay we are capable of providing.
10/10 Excellent
robert
30 Jul 2023
robert
Stayed 2 nights in Jul 2023
Response from Hotelmgmt on 19 Aug 2023
We are delighted you had a five-star time staying with us. It would be a treat to welcome you back. Thank you, Robert!
Thank you for your feedback, Brett. We understand that parking can be a bit challenging due to our downtown location, but we're glad to hear that you still had a great experience. Your satisfaction is important to us, and we're pleased to know that we met your expectations. We look forward to welcoming you back to Courtyard Birmingham Downtown at UAB in the future.
Thank you for the five-star rating, Chasity! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.
Thank you for taking a moment to leave us with your positive score, Laura. Hurry back!
8/10 Good
Leigh
21 Jun 2023
Leigh
Stayed 1 night in Jun 2023
Response from Hotelmgmt on 24 Jun 2023
Your high rating made us smile, Leigh, and we look forward to welcoming you back through our doors should your travels return you to our area!
6/10 Okay
Ava
18 Jun 2023
Liked: Cleanliness
Rhe room smelled like urine as well as the bathroom wasn't the cleanest. We only stayed one night because it felt like something was biting me in bed.
Ava
Stayed 2 nights in Jun 2023
Response from Hotelmgmt on 21 Jun 2023
We're deeply sorry to hear about the issues you experienced during your stay. We pride ourselves on maintaining a high standard of cleanliness and comfort for all our guests, and it's clear from your feedback that we fell short in your case. Please rest assured that we take concerns like these very seriously. Your concerns will be passed on to our housekeeping and management team to ensure immediate corrective actions are taken to prevent such issues from happening in the future. We hope that you will give us another opportunity to provide a better experience. Once again, we apologize for the inconvenience and thank you for your feedback.
I stayed here after eye surgery at the Callahan Eye Center. They were kind enough to let me check in early following the surgery so I could rest. Very kind staff, very clean. Great stay!
Jeremy
Stayed 1 night in Jun 2023
Response from Hotelmgmt on 21 Jun 2023
Thank you for sharing your experience. We're delighted that we could provide an early check-in to help you rest after your surgery, and it's heartening to hear that our team's kindness made a positive impact on your stay. Your kind words about the cleanliness of our hotel are much appreciated as well. We look forward to welcoming you back to Courtyard Birmingham Downtown at UAB in the future, Jeremy.
We appreciate your review and are glad to hear that our location ensured convenience for you, Susan. It will be our pleasure to host you again anytime at Courtyard by Marriott Birmingham Downtown at UAB!
Thank you! We loved offering top-notch service and accommodations here at Courtyard Birmingham Downtown at UAB. We hope for the chance to do it again soon.