Search Hotels Near Big E, West Springfield

"The hotel is not in the greatest area. No elevator to 2nd floor, looks clean until I used a towel with someone else’s hair on it, sheets weren’t clean."

"Uncomfortable bed that made loud noises everytime you moved, asked for extra pillows and was told they dont have any extra pillows at the hotel, A/C barely worked, small bathroom"

"The main lobby of the hotel is very nice. The room looks nice when you first walk in, but you begin to notice that it’s outdated. The window was missing a sheer curtain, but the clips that used to hold a share curtain were still there — they should’ve been removed or the curtain should’ve been replaced. The sink in the bathroom had a very slow drain that resulted in the sink being dirty after something like washing my face or brushing my teeth because all the soap would just stick to the side sides of the sink. Very off-putting. There was no microwave in the room— Even though there’s a space for a microwave. Doors are paper thin and you can hear everything in the hall. But what I found most frustrating was when I was preparing to leave the next morning, I had just finished getting ready and I was packing everything away and at 11am *on the dot* housekeeping came to the room. I told them that I was finishing packing up and was going to be out of the room in just a moment. And literally, minutes later, I get a call from the front desk with a reminder of the 11 AM checkout time. I understand that, yes, I’m supposed to be out by 11 AM but the multiple addresses to my room to remind me to get before 11:05am out was in really poor form — made me realize I’m just a dollar sign. Because of this, I won’t be staying there again. Jimmy at the front desk was amazing, though. Only good thing about my experience. "

"Pool was advertised. NO POOL! Was told breakfast was 7-10:30. Didn’t open until 8:00! "

"Nice"

"Very modern and bright. Very clean and quiet"

"Clean room and friendly and helpful staff. I "

"No hot water day of arrival and next morning. Finally got moved to another room but not the room was not the same as we paid for, definitely just a standard room. "

"Great breakfast with egg whites, real potatoes and premium yogurt. Casino is a 2 min walk. Parking limited but ok ànd well lit. Staff very friendly. "