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Reviews of The Kings Arms

3 out of 5
The Kings Arms
147 High Street, Berkhamsted, England

Reviews

8.2

Very good

Rating 10 - Excellent. 51 out of 127 reviews" "
Rating 8 - Good. 45 out of 127 reviews" "
Rating 6 - Okay. 18 out of 127 reviews" "
Rating 4 - Poor. 7 out of 127 reviews" "
Rating 2 - Terrible. 6 out of 127 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff very helpful great breakfast
Stayed 1 night in Feb 2024
Response from Rory on 19 Feb 2024
Thank you kindly for your review, John!We're happy to hear you enjoyed your stay, along with the breakfast!We hope you return to stay again soon!Kind Regards,The Kings Arms

8/10 Good

AD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Angela - The Kings Arms on 30 Jan 2024
Hello, Thank you for sending in your review. We hope that you enjoyed your stay with us - if there is anything that you would like to speak to us about so we are able to see if there is any way that we can make it a 10 out of 10 stay your next time visiting us, please do let us know.

8/10 Good

Elliott

Stayed 1 night in Dec 2023
Response from Matt on 9 Jan 2024
Hi Elliott,Thank you for taking the time to leave a review. We appreciate your feedback and would love to learn more about your experience to enhance our services. If you have specific insights or suggestions, please feel free to share.Kind RegardsMattThe Kings Arms

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a very welcoming hotel with great cocktails food and service
Stayed 1 night in Oct 2023
Response from Matt on 31 Oct 2023
Hi Kim,Thank you for your wonderful review following your stay with us! We're glad to hear you enjoyed our cocktails and the team were able to deliver an excellent service. We hope to welcome you to stay with us again soon.Kind RegardsMattThe Kings Arms

6/10 Okay

Nicholas

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Matt on 31 Oct 2023
Hi Nicholas,Thank you for rating your stay with us. It's a shame to hear we couldn't reach that full 5 out of 5 stars and would love for you to let us know if there is anything we can do to improve your stay next time.We look forward to hearing from you.Kind RegardsMattThe Kings Arms

10/10 Excellent

Ai Ling, Winchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fantastic.
Stayed 1 night in Oct 2023
Response from Matt on 20 Oct 2023
Good Morning,We're so glad to hear you enjoyed our breakfast and to see you score us a full 5 out of 5 stars. We hope to welcome you again soon.Kind RegardsMattThe Kings Arms

8/10 Good

rebecca, rosedale

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. The bed was very comfortable. The water pressure leaves a lot to be desired. The breakfast was fabulous.
Stayed 2 nights in Sep 2023
Response from Imani on 25 Sept 2023
Hi Rebecca,We are happy to hear that you thought well of our hotel, apologies about the water issue!Kind regards, Imani - The Kings Arms

10/10 Excellent

David

Liked: Amenities, property conditions & facilities
Room great food great happy with everything
Stayed 1 night in Aug 2023
Response from Amy, The Kings Arms Reservations Team on 10 Aug 2023
Hi David, Thank you for your 5* Review!We hope to welcome you back again sometime soon. Kind Regards,

6/10 Okay

Mary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing
Our room was nothing.like pictures. Bath room dirty.room very shabby . Had to go outside to back of hotel then up a shabby flight of stairs & hallway to reach room . Have honestly stayed in better premier for far less money. Cooked breakfast very good but toast burnt both mornings and no choice of cereal or fruit on menu . Disappointing as we often stop for a drink here and looked forward to staying .
Stayed 2 nights in Aug 2023
Response from Amy, The Kings Arms Reservations Team on 10 Aug 2023
Hi Mary, Thank you for taking the time to provide us with your feedback! We are sorry to hear your stay did not meet expectations. We are located in an old building directly on the high-street so we are limited on how our hotel is laid out, we have taken your feedback on board however and we've passed your comments over to our management team to investigate.We are pleased to hear you enjoyed your breakfast however, and hope to see you again! Kind Regards, Amy The Kings Arms Team

8/10 Good

Mark

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Great food, Amazing staff hotel it self walls need repainting in and out rooms, Room had very old cobwebs around windows .. can't fault staff or food just the grim look of hotel
Stayed 1 night in Jun 2023
Response from The Kings Arms Team on 13 Jun 2023
Thanks for taking the time to leave a review of our pub! We've noted your feedback on where we can make improvements to the look and feel of the pub - so thankyou for your comments.

10/10 Excellent

James

Stayed 1 night in May 2023
Response from The Kings Arms Team on 13 Jun 2023
Thanks for the 5/5 review James!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Nikki on 21 Apr 2023
Thank you for your 10/10 score. We hope to welcome you again very soon. Nikki, The Kings Arms Team

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, friendly staff.
Stayed 1 night in Mar 2023
Response from Rory on 16 Mar 2023
Thank you kindly for your review, Pamela!We're happy to hear you enjoyed your stay and we hope you return in the near future!Kind Regards,The Kings Arms

2/10 Terrible

Diane

Disliked: Amenities, property conditions & facilities
The room was very disappointing. Cold, radiators not working. Cracked bathroom sink. Bathroom lights not working. Breakfast not good. Soggy bacon and bread, hard avacado. would not stay again.
Response from Rory on 19 Feb 2023
Hi Diane,Thank you for sharing your experience with us, we're disappointed to hear this about your room and your stay.We're always happy to rectify any issues that occur a stay, and will always seek out a solution where we can. We're happy to change rooms for the guests where able and replace any meals that are not up to our or the guests standards.We hope you consider visiting us in the future so we can display the high quality of service that we're known for.Kind Regards,The Kings Arms Reservations Team

6/10 Okay

scott

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Shower was terrible didn’t even bother in the morning it was that bad, but was a very nice breakfast
Response from Rory on 14 Jan 2023
Thank you for sharing a review with us.We're disappointed to hear about the shower quality in your room. We'll need to investigate this to avoid this occurring in the future.We are glad to hear you enjoyed your breakfast though!We hope you consider staying with us in the future and we appreciate your comments.

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Kings Arms is really convenient for the train station in Berkhamsted, just a short walk away. The room was clean and comfortable, although the corridors look tired and in need of some TLC. The food in the restaurant was really good - fabulous freshly cooked pizza in the wood-fired oven for dinner and full English for breakfast.
Stayed 1 night in Oct 2022

10/10 Excellent

Trina

Stayed 1 night in Sep 2022

4/10 Poor

Trevor

Business traveller
Disliked: Amenities, property conditions & facilities
Very overpriced for what is effectively a B&B. Albeit a nice restaurant. But rooms are accessed via the dustbins and the stairwells haven’t been decorated in years. Rooms are musty and clearly stinking hot during the summer as there were three fans. They do warn about parking, but it was 10 minutes away, not five. And you need to keep updating your ticket if in the long term parking. Very painful. There was another hotel down the road which had parking right on the back, but didn’t try it. Location is good for outside restaurants and there seemed to be a lot of choice although Berkhamsted pretty underwhelming.
Stayed 1 night in Sep 2022

10/10 Excellent

Edward

Stayed 1 night in Sep 2022

6/10 Okay

Lesley

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Don’t believe the photos
The room I had bore no resemblance to the photo - very misleading. Local parking is expensive and difficult. Some staff were helpful, others not so much.
Stayed 1 night in Jul 2022

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022
Response from D on 29 Jun 2022
Scott Thank you for your rating- We hope you enjoyed your staying and we look forward to see you again soon. Kind Regards, Davide The Kings Arms

10/10 Excellent

Miranda

Stayed 1 night in Jun 2022
Response from D on 29 Jun 2022
Miranda Thank you for your rating- We hope you enjoyed your staying and we look forward to see you again soon for a room again or for food and drinks! Kind Regards, Davide The Kings Arms

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect place to stay for business
We had a business trip in near by Tring and the Kings arms was a perfect place to sleep and have a drink. Rooms are clean, well equipped and quiet throughout the stay.
Stayed 1 night in Apr 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful period property with nice big room with en-suite. The staff were extremely friendly and helpful. The food was exceptional - much better than your normal pub fair with very extensive breakfast options. I will be using this hotel again on my next visit, no question.
Stayed 2 nights in Mar 2022

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast good, but room quality varies
I was put into room 9, out the back, through the kitchen access area. Access is looking very tired. The wall-mounted room heater did not work, but they had a convector heater. The water dribbled out of the basin tap and the basin plug did not stop the water so I had to wait 2 minutes to get a bowl of warm water to wash in. I didn't attempt to use the shower. One night was enough! That said, breakfast was good, but at over £82 for B&B it's not the quality I'd expect.
Stayed 1 night in Jan 2022

2/10 Terrible

Christakis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There must be better hotels in the area
It was a bit of a shocking experience. The room was dated and not thoroughly cleaned (I have some pictures to prove). The carpet was full of stains and the wall above the bed was very filthy. There was also a big crack on the washing basin in the bathroom. There was noise just outside thoughout the early hours of the monring just below the room (from 3am onwards) which left us awake for most of the night. The breakfast was good but it was served cold after waiting on the counter for a while to be served. We mentioned that to the reception. One of the staff offered us 2 drinks on the house and took down my bank details to send me a refund as a gesture of appreciation of the experience that we went through. Of course, that never happened. I followed it up a few times and in the end they wouldn't answer the phone nor respond to my emails. Overall, it was not a good experience for the price they were charging. I'm also disappointed that the staff did not respond to my calls and emails and did not honour the promise of a refund. This is the first time that this happens to us after so many years of using Hotels.com.
Stayed 1 night in Dec 2021
Response from Nikki, The Kings Arms Team on 17 Jan 2022
Good Morning, Please be assured that we are not in anyway trying to avoid your calls or e mails, I have raised your feedback with our General Manager for an urgent response, he will contact you directly off line in the next 48 hours. I am sorry that we have not resolved your issue prior to now. Kindest regards

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel!
Lovely as always, staff friendly and food great .
Stayed 1 night in Dec 2021
Response from The Kings Arms Hotel on 15 Jan 2022
Hi Rebecca. Thank you for taking the time to leave a lovely review! We're so pleased to hear you enjoyed your stay in particular the team and food. We hope to welcome you back soon! Kind regards. The Kings Arms Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, i loved
Stayed 2 nights in Nov 2021
Response from The Kings Arms on 5 Dec 2021
Thank you for your lovely review! We're so pleased to hear you enjoyed your stay especially the service. We hope to welcome you back soon. Thank you.

8/10 Good

Iain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Johnathan

Stayed 1 night in Oct 2021

2/10 Terrible

Martin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No parking available Noise Did not service our room on 2 days despite request to service room Dirty communal areas
Stayed 5 nights in Oct 2021

10/10 Excellent

georgia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Nikki - The Kings Arms Team on 3 Oct 2021
Thank you for your great score, we hope to welcome you again very soon. Best wishes

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, room very clean and good decor
Stayed 1 night in Sep 2021
Response from Nikki - The Kings Arms Team on 3 Oct 2021
Hi there, Thank you for your great score following your stay with us, we hope to welcome you again very soon.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Nikki - The Kings Arms Team on 3 Oct 2021
Hi there, thank you for scoring us 8/10 following your stay with us, we aim to achieve 10/10 scores so any further feedback to achieve this would be super. Many thanks

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Lovely old hotel fantastic restaurant and staff , it was a little bit noisy out the front of hotel because our room over looked the high street
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the bar upstairs and found all the staff very friendly and helpful
Stayed 1 night in Jul 2021

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
The first room had a few problems but the staff dealt with this swiftly and very helpfully and moved us to another room... As well as offering us complimentary drinks for the inconvenience. The food at the King's Arms is really good too...can't fault the breakfast.
Stayed 1 night in Jun 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reat stay
Very friendly staff ideal location
Stayed 1 night in Sep 2020
Response from Rhiannon on 25 Sept 2020
Thanks for the great review Robert!

4/10 Poor

Stephen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from The Kings Arms on 25 Sept 2020
Thanks for the review Stephen. We love to hear feedback, what could we have done to better your experience?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Rhiannon on 25 Sept 2020
Thanks for the 5* rating Anon!

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No overnight parkingat hotel secure parking given
No advice given from hotels .com re overnight free parking at sister hotel (closed during Covid) half mile from Kings Arms.limited street parking . Best to offload luggage at hotel rear ,check in, and drive to overnight parking place, walk back empty . Full Breakfast excellent and staff very good. Limited menus around other eateries.So the Best place to eat in Berkhamsted
Stayed 1 night in Sep 2020
Response from The KA Team on 7 Sept 2020
Thanks for the review Paul, glad we could help out.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from Rhiannon on 24 Aug 2020
Thanks for the review Anon!

8/10 Good

Verified traveller

Stayed 7 nights in Jul 2020
Response from Rhiannon on 31 Jul 2020
Thanks for the review Anon!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Rhiannon on 31 Jul 2020
Thanks for the review Anon!

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy room. I liked all the little extras that were included in the bathroom
Stayed 1 night in Feb 2020
Response from Rhiannon on 25 Feb 2020
Thanks for the review Anonymous! Please let us know what we could've done to bump that rating up!

2/10 Terrible

Heather

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We booked for an executive room only to find out that we had been put in a standard room which we refused to stay in The carpet was disgusting and filthy ;cracked paint and the room in poor condition and run down .When i complained the staff were great and put us in the sister hotel Penny Farthing which was obviously more of our time taken up sorting it all out and moving.I certainly will not be going back.
Stayed 1 night in Feb 2020
Response from Alfie on 13 Mar 2020
Thanks for the insightful feedback. We will be taking your comments on board and actioning to improve the guest experience. We do hope you'll visit us again in the future, where we can restore your faith in us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from reservations on 4 Feb 2020
thanks

6/10 Okay

Verified traveller

Liked: Staff & service
Location very good. Rooms very tired. Need a revamp. Rooms in present condition far too expensive. Staff lovely but rooms definitely need attention, new carpets and in the room we stayed in mattress was awful. Bridal Suite although not perfect is one of the better rooms.
Stayed 1 night in Feb 2020
Response from Reservations on 4 Feb 2020
Thank you for your feedback

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from The Kings Arms Team on 20 Dec 2019
Thanks for the 5*'s!