Berguen Trip

I had an overall good stay at this property, but there are a few things future guests should know before booking. The location is excellent. There are several restaurants and places to eat nearby, a great supermarket right next door, and even a delicious ice cream shop within walking distance. The area is quiet, and the property was very clean. Since it operates more like an apartment-style accommodation, I rarely saw other guests, which made for a peaceful stay. Customer service was responsive when I needed assistance. On the fourth day, I requested fresh towels and additional Nespresso coffee capsules, and both were provided without any issues. There were, however, some drawbacks. The biggest one was the lack of traditional air conditioning. If you are used to hotels in the United States, be aware that the cooling system is very different. The room has a ventilation system, but it feels more like a fan than true air conditioning. During the summer, the room can become quite warm, especially at night. I strongly recommend bringing or purchasing a portable fan, as it made a significant difference in my ability to sleep comfortably. When I arrived, the door access code did not work, and I had to contact customer service for assistance. There were also a few occasions when hot water was unavailable, and the response was simply an apology for the inconvenience. Additionally, I noticed a few small insects in the room despite never opening the windows.

I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.

Hotel was very clean,staff was very helpful. Excellent customer service. Rooms was also clean and comfortable. Although we couldn’t find phone in the room to call main lobby. We’re told later that there is a QR code in the room and we have to use that to chat. Also there was no iron in the room. Requested one and was taken care of. Overall great location 5 mts walk to train station, from where you can go around the city easily.