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Reviews of Springs Hotel And Spa

4 out of 5
Springs Hotel And Spa
#19, H. Siddaiah Road, off J.C. Road, Bengaluru, Karnataka

Reviews

7.2

Good

Rating 10 - Excellent. 10 out of 49 reviews" "
Rating 8 - Good. 19 out of 49 reviews" "
Rating 6 - Okay. 14 out of 49 reviews" "
Rating 4 - Poor. 2 out of 49 reviews" "
Rating 2 - Terrible. 4 out of 49 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

RamaChandran

Travelled with family
Liked: Cleanliness, staff & service, amenities
Service
Stayed 1 night in Feb 2024

8/10 Good

Muhammad

Stayed 2 nights in Dec 2023

8/10 Good

Chandru

Stayed 1 night in Dec 2023

8/10 Good

Ramu

Stayed 1 night in Jul 2023
Response from GM on 11 Jul 2023
Dear Ramu, Greetings and thank you for choosing to stay at Springs Hotel and Spa, Bangalore.We thank you for taking your time to rate our hotel and we sincerely hope that you had a pleasant stay.From all of us at the hotel we look forward to welcome you back again.Kind RegardsFreddy Domnic DassGeneral Manager

8/10 Good

ANGURAJ

Stayed 1 night in May 2023
Response from Freddy Dass - GM on 26 Jun 2023
Dear ANGURAJ, Greetings and thank you for choosing to stay at Springs Hotel and Spa, Bangalore.We appreciate your rating and look forward to welcome you back again.Kind Regards

8/10 Good

Rohit

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good Hotel, For stay with Family. Would Surly stay again. Except the Lobby, and the corridors, every thing was good. Lobby and corridors was hot (No AC/ Ventilation) Good and polite staff. Quick and easy revert and solutions for all issues.
Stayed 1 night in Apr 2023
Response from GM on 25 Apr 2023
Dear Rohit, Greetings and thank you for choosing to stay at Springs Hotel and Spa, Bangalore.We are glad to hear that you had a pleasant stay with us, whilst the positive is what we work for and we will surely address the negative issues..From all of us at the hotel we look forward to welcome you back again.Thank YouKind Regards

6/10 Okay

Adishesh hande

Stayed 8 nights in Apr 2023
Response from GM on 8 May 2023
Dear Adishesh, Greetings and thank you for choosing to stay at Springs Hotel and Spa, Bangalore and for your feedback.We will surely work in improving and exceeding your expectations to get a 5 star rating.

8/10 Good

PABLO

Stayed 1 night in Feb 2023
Response from GM on 14 Feb 2023
Dear Pablo, Greetings and thank you for choosing to stay at Springs Hotel and Spa, Bangalore.We thank you for your kind review and look forward to welcome you back again.Kind Regards

2/10 Terrible

Anto

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Horrible customer service
Stayed 1 night in Sep 2022

8/10 Good

Apeksha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

10/10 Excellent

Dikshant

Liked: Cleanliness, staff & service, amenities
Pool was disappointing - a bit old dirty and rusty, could not use it 😟 But everything else was lovely. Big spacious room, very nice staff.
Stayed 2 nights in Apr 2022
Response from GM on 3 May 2022
Dear Dikshant, Thank you for choosing to stay at Springs Hotel and Spa, Bangalore. Whilst we appreciate the positives we sincerely highly appreciate the negative as it helps us to improve our standards. Thanks & Regards Freddy Dass

8/10 Good

PM

It was good for the price. Food available at all meal times.
Stayed 1 night in Jan 2020
Response from GM on 16 Jan 2020
Dear Guest, Greetings and thank you for your kind feedback which has been shared with my team. From all of us at th hotel we look forward to welcome you back again. Kind Regards

4/10 Poor

ARUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rubbish lorries and car mechanic shops!
The hotel was perfectly fine however the area it is located in is absolutely dreadful since rubbish lorries converge on the area due to it's proximity to a waste disposal area! Also, there are no shops nearby, only car mechanic garages and car and motorcycle parts places. The only reason I stayed in the area is due to it's proximity to the delightful Botanical Gardens which provides a welcome escape from Bangalore's traffic
Stayed 4 nights in Dec 2019
Response from Freddy on 30 Dec 2019
Dear Arun, Greetings We offer high quality, in our rooms & food and service, with value for our guests money. Our surroundings are beyond our control, while most highly appreciate our central location.

2/10 Terrible

CONG

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their Staff was very polite and ambience was amiable.
Stayed 1 night in May 2019
Response from GM on 5 Jun 2019
Dear RE, Greetings and thank you for choosing to stay with us. We appreciate your feedback and look forward to welcome you back again.

10/10 Excellent

Harsad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Freddy on 30 Jan 2018
Dear Harshad, Greetings and thank you for choosing to stay with us and for your valuable feedback. We look forward to welcome you back again. Kind Regards

10/10 Excellent

KIRAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017
Response from Freddy Domnic Dass on 14 Oct 2017
Dear Kiran, Greetings and thank you for choosing to stay with us and for your valuable feedback. From all of us at the hotel we look forward to welcome you back again. Kind Regards

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 4 nights in Jul 2017
Response from Freddy Domnic Dass on 14 Oct 2017
Dear Guest, Greetings and thank you for choosing to stay with us. We thank you for your feedback and look forward to welcome you back again. Kind Regards Freddy Dass

6/10 Okay

Nishant, Gurgaon

Liked: Staff & service
Disliked: Cleanliness
Good for a short stay
Most attractive part is the location as it is bang in the city. However, nearby location is a huge let down. The hotel is quite clean and the rooms are good size. However, the bed sheets and duvet covers are quite dated and looked reused for a long time. This is one thing they need to change. Breakfast was alright with mostly Indian options.
Response from Freddy Dass on 20 Jul 2017
Dear Nishant, Greetings and thank you for choosing to stay at our hotel. While we appreciate the positive comments we assure our attention to the negative with remedial actions. Looking forward to welcome you back again.

2/10 Terrible

Sylvain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price
I found it was not worth the money. Barely clean (floor was ok but there was hair in the bathroom, on the sink and so on). Not that I'm picky but according to the price I would have expected better condition. The front desk called me at 8.30am to check what time I would move out, glad I was awake already... Breakfast is Ok for Indian standards, limited for western food.
Response from Freddy Domnic Dass on 14 Mar 2017
Dear Sylvain, Greetings and thank you for your feedback. We will surely try & improve on your remarks and feedback, with due apologies. We may have failed based on your experience, but that is not our standard and a one off incident. Our prime focus is to offer our guests value for money and we look forward for you to return and experience it. Thank you Kind regards Freddy Dass General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
good hotel, restaurant, pool ok
area of town isn't that nice. staff are helpful and the restaurant is good. pool area wasn't appealing and probably gets smog from cars.
Response from Freddy Domnic Dass on 14 Mar 2017
Dear Guest, Greetings and thank you for your feedback and choosing to stay with us. We have noted the same & will surely work on enhancing the concerned area for better guests experiences. We look forward to welcome you back again. Kind Regards Freddy Dass General Manager

8/10 Good

SRINIVASAN

Liked: Cleanliness, staff & service, property conditions & facilities
Not located in an ideal location
The hotel is okay. However, it is not located in an ideal place. For instance, it does not have any stores, restaurants or shopping places nearby. It is not suitable for an evening or morning walk. The spa is okay, but not the best. The hotel does not seem to have a general policy in arranging taxi services. Hence, it depends on the staff who is at work in the front desk - some helps to arrange the taxi, while others said that the guests should make his / her own arrangements. The food is delicious. The amenities are not so good. For instance, the minibar is empty. The room does not even have the hangers!
Response from Freddy Domnic Dass on 14 Mar 2017
Dear Srinivasan, Greetings and thank you for choosing to stay with us and for your kind feedback. While the positives are expected we assure you to work and improve on the negatives. We look forward to welcome you back again. Kind Regards Freddy Dass General Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Response from Freddy Domnic Dass on 14 Mar 2017
Dear Guest, Greetings and thank you for choosing to stay at our hotel and for your kind feedback. Kind Regards Freddy Dass General Manager

10/10 Excellent

Deepak Babu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Response from Freddy Domnic Dass on 14 Mar 2017
Dear Deepak, Greetings and thank you for choosing to stay at our hotel. We are delighted to hear from you and glad to know that you had a nice stay with good service from my team. From all of us here, we look forward to welcome you back again. Kind Regards Freddy Dass General Manager

10/10 Excellent

Mike , Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far exceeded my expectations
I've been in India for 4 months and I've seen some pretty dismal hotels but Springs Hotel blew me away from check-in to check-out. They allowed early check in and for a reasonable fee a late check out, the room, bed, AC, and shower were great, the entire place was spotless and the cheese and mushroom omelette I had for breakfast was as good as I've had anywhere! Very impressed and well worth the money, particularly if you want something better than basic accommodation for a night or two.
Response from GM-Freddy on 31 Jan 2017
Dear Mike, Greetings and thank you for choosing to stay at our hotel. Our main focus is to deliver value for our guests money and we are glad to hear that from you. Your comments has been shared with my team and we look forward to welcome you back again. Kind Regards Freddy Dass General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
My stay was comfortable and quite peaceful despite the festival atmosphere of the neighbourhood during my stay. Although a little shabby, the hotel was clean and the staff friendly and obliging. I particularly enjoyed the variety of the breakfast buffet. The bar at the top of the hotel was not as pleasant, however, and did not seem welcoming to solo female travellers. I would recommend the Springs Hotel for its excellent location and hospitality.
Response from GM-Freddy on 30 Jan 2017
Dear Madam, Greetings and thank you for choosing to stay at our hotel. We are glad to hear from you and look forward to welcome you back again. Kind Regards Freddy Dass General Manager

6/10 Okay

HUB, US, France, & Middle East

Liked: Cleanliness, staff & service
Pretty good indian hotel
Location: so so, Lalbagh is not the cleanest neighborhood, the front street is quite busy, the back of the hotel has a shanty-town view. Getting there: the hotel is known in the neighborhood and sticks out by its design and overall cleanliness compaired to the neighboring places. Staff: excellent service. Almost everybody I interacted with had a good english, which matters for non-indian travellers. Very helpful and attentive, this is their best asset. Room: stayed 1 night in the small room. Large size and good lighting (although one switch in the bathroom was stuck on "on"), AC and fan worked good. The room was spacious and clean. Guests being noisy in the hallways is a problem, but this is India; so far only Int'l 4 and 5 stars have been good at shielding off all noises. Street noise is not a problem as most rooms face the back of the hotel. Cleanliness: very good work at improving indian hotels' standards. The hotel, the bathroom and spa were clean. Under the bed and inside furnitures was just a bit dusty. The bathroom is the general killer in India even at international hotels like the Crown Plaza where I stay for work in B'lore and Delhi, and where the level is just not up western standards for 4/5 stars hotels. Here, the effort was definitely made to improve the cleanliness; not international level but well above the mark for a hotel offering 30 to 40 USD per night. Overall, quite happy and definitely an option for all travellers who want a bit of extra comfort.
Response from GM-Freddy on 30 Jan 2017
Dear HUB, Greetings and thank you for choosing to stay at Springs hotel and Spa, Bangalore. We are glad to hear from you regarding your stay with us. While we appreciate the positives, we will work on the negative aspects & improve on them. Our prime focus is to offer our guests value for their money and we highly appreciate your feedback. On behalf of my team we look forward to welcome you back again. Kind Regards Freddy Dass General Manager

6/10 Okay

Jeegar

Liked: Staff & service
Budget Option - Terrible Local Area
Hotel is more 3 than 4 star. Local area is terrible. Staff are always willing to help. Several better options available. I had major issue with noise from the slum next door, leaking air conditioning, no hot water etc.
Response from General Manager on 31 Jan 2017
Dear Guest, Greetings and thank you for you choosing to stay at our hotel. Your feedback is appreciated, while we will do our best to keep our hotel and standards with value for your money. And we are working with our neighborhood to enhance the area. We look forward to welcome you back again. Kind Regards Freddy Dass General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazed by the quality of service! Possibly the most helpful and welcoming staff I have ever experienced in my life! Truly excellent in every way A+ Room was superb and the buffet breakfast and food were both exceptional!
Response from General Manager on 28 Nov 2016
Dear Guest, Greetings and thank you for choosing to stay at Springs Hotel and Spa, Bangalore. We are delighted to hear from you through this feedback and glad know that you thoroughly enjoyed your stay, food & service. On behalf of my team we look forward to welcome you back again. Kind Regards Freddy Dass

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 28 Nov 2016
Dear Guest, Thank you for choosing to stay at Springs Hotel and Spa, Bangalore. We highly appreciate your rating and look forward to welcome you back again. Kind Regards Freddy Dass

8/10 Good

ckv, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Comfortable stay with helpful staff. ease of arranging transfer and drop in for shopping sightseeing
Response from Freddy Dass on 12 Dec 2015
Dear CKV, Greetings and thank you for choosing to stay at Springs Hotel and Spa, Bangalore, India. We are glad to know that you had a comfortable stay with us and appreciated our staff. On behalf of my team we look forward to welcome you back again. Kind Regards Freddy Domnic Dass General Manager

8/10 Good

PADMINI, Los Angeles, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
REVIEW SPRINGS HOTEL AND SPA BENGALURU
The stay was very comfortable. MTR within walking distance. Had our dinners at MTR. Had breakfast at the hotel which was excellent.
Response from Freddy Domnic Dass on 13 Feb 2016
Dear Padmini, Greetings and thank you for choosing to stay at Springs Hotel and Spa, Bangalore. We are happy to know that you had a comfortable stay with us, and glad to know that you visited MTR the nostalgic restaurant serving vegetarian cuisine which is just 200 meters away. On behalf of my team we look forward to welcome you back again. Kind Regards Freddy Domnic Dass

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice Hotel with very honest Staff
Hotel is a good one. I liked the honesty of the staff. The had to vacate the hotel early and while paying the bill i did pay a bit more than without looking at the paper. Staff were very honest to refund the amount
Response from Freddy Domnic Dass on 26 Nov 2015
Dear Guest, Thank you for staying at our hotel and also appreciating our staff and services through your feedback. Looking forward to welcome you back again.

8/10 Good

saravanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Freddy Domnic Dass on 30 Jan 2016
Dear Sarvanan, Greetings and thank you for choosing to stay at Springs Hotel and Spa, Bangalore, India. We are happy to know that your stay was pleasant through your positive rating and we look forward to welcome you back again. Kind Regards

10/10 Excellent

Ajaz, Andhra Pradesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Quiet and peaceful
After a long travel and a very busy day of office work, the Springs hotel was a heaven for me. The room was built to comfort. The was very friendly and hehelpful. Loved the overall Experience and looking forward to my visit again.
Response from Freddy Domnic Dass on 27 Nov 2015
Dear Mr. Ajay, Greetings and thank you for staying at Springs Hotel and Spa, Bangalore. We are delighted to hear from you through this feedback and it was pleasure having you as our guest. On behalf of my team we look forward to welcome you back again.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Response from Freddy Domnic Dass on 30 Jan 2016
Dear Guest, Thank you for choosing to stay at Springs Hotel and Spa, Bangalore India. We are glad to know that you had a pleasant stay with us through your positive rating and we hope to further improve on them. On behalf of my team we look forward to welcome you back again. Kind Regards

10/10 Excellent

natalie , toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Great centrally located
We arrived very late to the hotel after a very long day touring in Bangalore. The hotel staff where very nice and helpful to get us checked in fast and helped us up to our rooms. All in all a good experience and I would recommend this hotel to anyone staying in Bangalore !
Response from Freddy Domnic Dass on 26 Nov 2015
Dear Natalie, Greetings and thank you for choosing to stay at Springs Hotel and Spa, Bangalore.We are delighted to know that your stay was a pleasant experience. Your kind words of staff appreciation has been passed on to my team, and we look forward to welcome you back again. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Nice hotel. Good staff. Pleasant stay!
Response from Freddy Domnic Dass on 30 Jan 2016
Dear Guest, Greetings and thank you for staying at Springs Hotel and Spa, Bangalore. We are glad to know that you had a nice and pleasant stay with us, and your feedback motivates our team to do even better and exceed our guests expectations. On behalf of my team we look forward to welcome you back again. Kind Regards

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Response from Freddy Domnic Dass on 30 Jan 2016
Dear Guest, Greetings and thank you for staying at Springs Hotel and Spa, Bangalore, India. We thank you for taking your time to rate our hotel and we will surely try and improve based on your feedback and we look forward to welcome you back again. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Place
The location is very tricky, we had trouble telling the cab guys and rickshaw guys where exactly the hotel location is. And since everywhere was one way, it would cost you a bomb to make a turn around. The hotel itself is very new and was comfortable. Internet access is good, buffet was not too bad and service was good. It's a good place to stay if you are in for short visit to Bangalore.
Response from Freddy Domnic Dass on 30 Jan 2016
Dear Guest, Greetings and thank you for choosing to stay at Springs Hotel and Spa, Bangalore, India. We are happy to know that you had a nice and pleasant stay with us and will surely work on the negatives and improve on them. On behalf of my team we look forward to welcome you back again. Kind Regards

6/10 Okay

aza, Philadelphia, PA, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Nice as 3 Star Hotel and for the price
The Hotel is clean and may be 4 star according to Bengaluru ( local) standard but certainly not for international standard. Hotel and rooms were clean and rooms very spacious even studio) but in a dirty location Restaurant was okay - did not visit Spa if thee was any Staff was friendly but somewhat clueless It can be recommneded for the price and as 3 star hotel
Response from Freddy Domnic Dass on 27 Nov 2015
Dear Aza, Greetings and thank you for choosing to stay at Springs Hotel and Spa, Bangalore. We are happy to know that you found the hotel clean and your room spacious. And we look forward to welcome you back again. Kind Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Freddy Domnic Dass on 30 Jan 2016
Dear Guest, Thank you for choosing to stay at Springs Hotel and Spa, Bangalore, India. We thank you for your feedback through the ratings and we sincerely hope to improve on them. Your feedback has been shared with the staff and we look forward to welcome you back again. Kind Regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel has no man power for giving any kind of service, the rooms are not maintained well , and the hotel location is terrible as surrounding areas are full of slums.
Response from Freddy Domnic Dass on 30 Jan 2016
Dear guest, Greetings from Springs Hotel and Spa, Bangalore. Its quite disturbing to know your experience and we assure you that it was a one off incident and not our regular standards and we have moved on with staff training to understand our guest needs better. We would like to welcome you back again and experience the difference. Kind Regards

6/10 Okay

stephane

Disliked: Cleanliness, property conditions & facilities, room comfort
A decent hotel in a very bad location (industrial noises, etc...)
Stayed 2 nights in Jan 2019
Response from Freddy Dass on 14 Jan 2019
Dear Stephane, Greetings and thank you for choosing to stay at our hotel. We strive hard to provide high levels of comfort & service in all departments of the hotel and we thank you for your appreciation & we regret that we are not able to make much of a difference in the neighborhood & we are constantly trying to share our corporate social responsibility. to raise the standards. Kind Regards

6/10 Okay

itochu, japan

Liked: Cleanliness
10000円/泊の割には日本の5000円のビジネスホテルと同等の普通のホテル。清潔感が有り、インドの南京虫には心配せず安心して眠れる。 冷房、シャワーの湯、トイレットペーパー、湯沸かしポット、冷蔵庫、日本で当たり前の設備も完備してる。ボトル水、新聞の無料サービス有り。WIFIはログインは一日一度だけなので、接続後PCをシャットダウンしてしまうと、WIFI接続は後日まで出来ない。
Stayed 3 nights in Oct 2018
Response from Freddy Dass on 30 Oct 2018
Dear Itochu San, Greetings and thank you for choosing to stay at our hotel and for your kind review. Yes at Rs 3200 including taxes or Yen 5000, we offer value for our guests money and we thank you for your kind feedback. Kind Regards

6/10 Okay

Lennart

Disliked: Cleanliness
20171118
Sådär
Stayed 4 nights in Nov 2017
Response from Freddy Domnic Dass on 22 Nov 2017
Greetings and thank you for your feedback

4/10 Poor

radha krishnan, chennai

Disliked: Cleanliness, property conditions & facilities, room comfort
Good breakfast with bad hotel.
Rooms are so dirty and Ac not working. It's not looks like the pictures. Very bad except good food
Response from Freddy Dass/GM on 14 Mar 2017
Dear Radha, Greetings and my apologies. What you have been through is not our standards and would have been addressed at the hotel during your stay. We take pride in our cleanliness & hygiene and assure you higher standards in your future visits.

6/10 Okay

Primilah

Liked: Staff & service, room comfort
Makanan di restaurant bagus. Front desk sangat baik dan bagus. Guna hotel tour agak.murah
Response from General Manager on 30 Jan 2017
Dear guest, Salam dan terima kasih untuk tinggal di hotel kami. Kami menghargai komentar Anda dan berharap untuk menyambut Anda kembali lagi. Salam, freddy Das Manajer umum

6/10 Okay

Veillé, France

Liked: Room comfort
Disliked: Property conditions & facilities
Le juste prix
Prix de la chambre réduit, donc qualité globale correspondante. Malgré tout entretenu, un personnel à l'écoute, le restaurant est principalement fait pour les palais locaux (spicy). Situation trés bonne pour qui veut visiter les musées, temples, et autres.
Response from Freddy Domnic Dass on 30 Jan 2016
Cher Veillé, Salutations et merci d'avoir choisi de rester à l'Hôtel Springs Hotel and Spa, Bangalore, Inde. Nous sommes heureux de savoir que votre séjour était agréable et apprécié l'hôtel, l'emplacement et surroudings. Au nom de mon équipe, nous sommes impatients de vous accueillir à nouveau. Cordialement