Front of property

Reviews of Shivas Gateway Airport Road

3 out of 5
Shivas Gateway Airport Road
36, Down Town Park Sittigere Village, Near Sadahalli Gate, Intl. Airport, Bengaluru, Karnataka

Reviews

7.4

Good

Rating 10 - Excellent. 15 out of 49 reviews" "
Rating 8 - Good. 16 out of 49 reviews" "
Rating 6 - Okay. 8 out of 49 reviews" "
Rating 4 - Poor. 6 out of 49 reviews" "
Rating 2 - Terrible. 4 out of 49 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Kar

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Close to the airport is an advantage but room was not good
Stayed 1 night in Jan 2024

10/10 Excellent

Afzal

Stayed 1 night in Jan 2024

10/10 Excellent

Bernard

Stayed 1 night in Dec 2023

2/10 Terrible

george

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Never ever again
I called up to 10 times to be collect from the airport, was no answer and when they responded they said they will call me back! Never did, I had to call Uber to get to the hotel ok that’s no problem, at the reception very bad service one of the concierge keeps staring at me I I was scared and and comfortable to stay in this hotel
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Vipin on 23 Oct 2023
Dear Guest,Thank you for your review.It is a pleasure to know that you had a pleasant experience during your recent stay with us, while our team did extend the genuine hospitality and made you feel special. Please know that I have shared your encouraging feedback with them, to ensure proper recognition goes around.We look forward to welcoming you back to the Shivas Gateway Bengaluru. Kind Regards,Vipin VDirector of Revenue

4/10 Poor

Tanmoy

Had to call the front desk to get AC working. Had no remote Only one towel, that too had smell Very cheap on channel availability for TV. Please make sports channels and other popular chanels available Courteous staff but get professional on the amenities for the price you charge
Stayed 1 night in Sep 2023
Response from Vipin on 15 Oct 2023
DeaTanmoy,Thanks so much for your feedback.We regret that your overall experience was not up to your expectations.We take all guest comments very seriously, and we will definitely address this with the team to ensure we work on improvements in these areas. Please be assured that your valuable comments have been taken on board, and we sincerely apologize for any disappointment caused.Thank you once again for taking the time to provide us with both your positive and constructive feedback on your recent stay, and we sincerely hope that we will have the opportunity to welcome you back again as our guest.Kind Regards,Vipin VDirector Of Revenue

8/10 Good

Randall L

Travelled with group
Great and helpful staff. They allowed us to check in really late and gave us an extra bed at 3am
Stayed 1 night in Jun 2023
Response from Vipin on 19 Jul 2023
Dear Randall,Thank you! I am truly grateful that you took the time to share with me your feedback.It is without a doubt the highlight of my day to receive such amazing comments about my team, and I am looking forward to recognizing them for a job very well done.Please let me know if I can ever be of assistance in the future.All the best,Vipin VDirector Of Revenue

6/10 Okay

Ashwin

Disliked: Amenities, property conditions & facilities
Shivas gateway is located close to the airport. Rooms are average. Transport tovthe airport was overpriced.
Stayed 1 night in May 2023
Response from Bidhen on 3 May 2023
Dear GuestThanks so much for your feedback.We regret that your overall experience was not up to your expectations.We take all guest comments very seriously, and we will definitely address this with the team to ensure we work on improvements in these areas. Please be assured that your valuable comments have been taken on board and we sincerely do apologize for any disappointment caused.Thank you once again for taking the time to provide us with both your positive as well as constructive feedback of your recent stay and we sincerely do hope that we would have the opportunity of welcoming you back again as our guest.Warm Regards,BidhenAsst- Front office Manager

8/10 Good

Kiran, Modesto

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Vipin on 15 Mar 2023
Dear Kiran,Thank you for taking the time to review your stay with us. I am very pleased to hear that our team member made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guest needs the best way we can.If you’re traveling to Bangalore again soon, don’t hesitate to call us.Thank you.Vipin VDirector Of Revenue

10/10 Excellent

Satish

6/10 Okay

Stacie

Liked: Cleanliness, staff & service, amenities
It was ok but there was construction. I changed to Shivas Galaxy but was till charged for two nights at the gateway. And then the night at the Galaxy. It seemed today much of a hassle to try to sort it out!
Stayed 2 nights in Sep 2022

2/10 Terrible

Mohan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a professional environment
Stayed 1 night in Sep 2022

10/10 Excellent

Santhosh, Milton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My parents stayed, felt comfortable and satisficed.
Stayed 1 night in Aug 2022
Response from Vipin on 24 Sept 2022
Dear Santhosh,Thank you for posting your review on Expedia.It was a pleasure to have you as our guest at Shivas Galaxy Bangalore and we are happy to read from your comments that you very much enjoyed your stay.Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.Kind Regards,Vipin VasudevanDirector Of Revenue

10/10 Excellent

Santhosh, Milton

Liked: Staff & service
Stayed 1 night in Jul 2022

4/10 Poor

Krish

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Receptionists were not wearing masks until asked to do so. One of them was reluctant even when asked.
Stayed 1 night in Dec 2021
Response from Vipin Vasudevan on 8 Jan 2022
Dear Krish, We appreciate your time in providing us with detailed feedback and I apologize for the disappointment you encountered during your stay. The service in our hotel is generally something that we take great pride in and we can only assure you that your unpleasant experience is not something that usually happens. Your feedback will help us re-emphasize training, and we hope you will come back to see the results of our efforts in your next stay. Warm Regards, Vipin V Rooms Division Manager

10/10 Excellent

Kiruba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and modern hotel. Bathrooms were very modern and had all amenities. Great quality and service for the price and they even arranged a quick cab to the airport.
Stayed 1 night in Dec 2021
Response from Vipin Vasudevan on 23 Dec 2021
Dear Kiruba, Thank you for choosing Shivas Gateway Bangalore!!! We were very pleased to learn that you enjoyed your stay with us and were very satisfied with the hotel's services and amenities. Our commitment is to ensure that our guests are accepted and well-cared for by our staff, resulting in unforgettable experiences. Thank you once again and we are looking forward to seeing you again soon. Warm Regards, Vipin V Rooms Division Manager

6/10 Okay

Rohin Kumar

Liked: Cleanliness
Need bathroom water flow fix
Bathroom shower water flow so poor. Bedroom was nice.
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Good
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shivas gateway is located within 10 mins drive from the BLR airport. GM Mahantesh and team provided excellent support for my elderly parents right from picking them from the airport and dropping them next day back to BLR airport.
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
inod k
Pathetic
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed overnight as needed a place close to airport. Clean and comfortable. Reception sorted a taxi for us in the morning.
Stayed 1 night in Mar 2020

8/10 Good

Hardik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a decent business stay hotel
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location is very closed too airport and property is few years old plus staff is good .
Stayed 1 night in Jan 2020

8/10 Good

Om prakash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel
We three adults stayed in a room with extra bed. Room was clean and services were good. A restaurant is in the hotel. It is located on airport road, about 4-5 km from Bangalore airport. I can comfortably recommend for pleasant stay. Cab service is available in the hotel for pick and drop to airport. Other cab service is also available.
Stayed 1 night in Dec 2019
Response from Bidhen on 2 Feb 2023
Dear Sir/ MadamThank you for choosing to stay at Shivas Gateway Hotel Bangalore and for taking the time to share your wonderful feedback.We are delighted to note that you had an enjoyable stay and you were happy with our hotel facilities and services.We look forward to the pleasure of welcoming you back to our hotel soon.Thank you for choosing Shivas Gateway Hotel Banglore.With best regards,BidhenAsst- Front office Manager

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
They texted to a wrong phone number trying to confirm my arrival and gave my room to someone else though I paid in full in advance Their argument was there was no response from me I never got the text
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good. Busy hotel. They tried to change the hotel to another location , but I said no, I stayed same hotel. Anyway they tried to contact me by email. Thanks!!
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acceptable for overnight stay close to airport at 3-star level.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport & Very good service from staff . Value for money ..
Stayed 1 night in Jun 2019
Response from Pradeep on 20 Jul 2019
Dear Guest, Thank You very much for choosing Shivas Gateway, Bengaluru and taking time to share your experiences on Expedia. It is an absolute pleasure to read your feedback. We are thrilled to know that you enjoyed your experiences at Shivas Gateway. My Team and I look forward to the pleasure of welcoming you back again. Kindest regards, Pradeep Shetty Front Office Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport Convenient & quick to reach Eminities are good . For a short stay especially in transit situation you can rest for few hours.
Stayed 1 night in Jun 2019
Response from Pradeep on 20 Jul 2019
Dear Guest, Thank You very much for choosing Shivas Gateway, Bengaluru and taking time to share your experiences on Expedia. It is an absolute pleasure to read your feedback. We are thrilled to know that you enjoyed your experiences at Shivas Gateway. My Team and I look forward to the pleasure of welcoming you back again. Kindest regards, Pradeep Shetty Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and accommodating. The rooms were emaculate and essentials such as razor, toothbrush, soaps, etc. were provided. I can’t aay enough about this hotel and highly recommend to anyone who needs a hotel located close to the airport.
Stayed 1 night in Jan 2019
Response from ASHOKA on 18 Feb 2019
Dear Guest, It was a privilege hosting you. My team and I thank you for your valuable review. We look forward to hosting you again during your next visit to Bangalore. Warm Regards Team Shivas Gateway

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Yashwanth on 22 Feb 2019
Thank you very much for your review. Will better our services with your support for a 5 point rating.

2/10 Terrible

AMAN, CHANDIGARH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY- One clear message
I had booked for two nights. I chose this hotel as this was near the airport and I had to take a morning flight back home. When I reached the hotel lobby, there was a big group which had just landed there and was making a lot of noise. When I contacted the front desk, I was told that though my booking is there through expedia , they didn't have a room so they will shift me to their another hotel. This was a lie. I was escorted to a nearby place which of corse did not belong to them. No room service, no dining area so my booking for an early morning breakfast went for a six. They dispensed me to a small motel probably to give room to that big gp. I had booked it for hefty sum for two days and the place that I was offered was showing much lower on the internet. One clear message for everyone. STAY AWAY.
Stayed 2 nights in Feb 2018

4/10 Poor

Mari, Boston, MA

Disliked: Cleanliness, room comfort
Closer to airport,no frills hotel
When I booked the hotel, I made a note requesting to reserve the rooms next to each other as we are traveling as a family. A follow-up email informing about the unavailability of the rooms next to each other would have helped but no they couldn't find rooms close to other so they put us up on fourth floor apart from each other. On the night of stay, we noticed dirty bed sheets and hairs on the sheets, so we asked the room service to change the sheets. We were not comfortable about the cleanliness of the bed sheets and pillows. However, bathroom was clean and modern. Hotel internet setup was awkward and inconvenient, we had to call the front-desk and inform them about the number of devices connecting to internet and they brought the wifi password. We had to repeat this for two days. In summary, proximity to the airport and clean and modern bathrooms are the only good thing about the hotel at least for us.
Stayed 2 nights in Dec 2017

6/10 Okay

reddy, lonfon

There could be better communication between Expedia and hotel regarding the booking. First they said only one room was booked where as I have Expedia confirmation for 2 rooms. Secondly they wanted me to pay extra for child whilst the child was already there in my confirmation. Seems there is mid match between what o booked with Expedia and what was passed on to property owner
Stayed 1 night in Dec 2017

8/10 Good

Raji, Houston, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the airport
We stayed here for two nights. From the receptionist to the doorman, the staff members were all friendly and helpful. Room service was prompt and food was very good . We would recommend this hotel to our friends
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable overnighter.
Free breakfast buffet was a nice surprise! Delicious even for a traveller’s belly. Service was polite but slow. Room was comfortable. Taxi from airport was 1700 INR Looks just like the photos + has shower. Frustrating that there is no email contact.
Stayed 1 night in Nov 2017

10/10 Excellent

sandy, delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. 15 min drive to airport
Nice rooms. Comfortable. All basic facilities. Overall very good experience
Stayed 3 nights in Nov 2017

6/10 Okay

Darshan, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Bar Fridge Empty
Overall it was nice, room was clean, tidy, staff was helpful, very convenient to airport. Only downturn was bar fridge. It was empty. It should have some cold drinks, juices or some snacks in kitchenette.
Stayed 1 night in Oct 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Clean-ish rooms

6/10 Okay

Tavarez, BONDY

Chambre propre et plutôt agréable. Dommage que la vue soit sur des éléments déchargés à même la nature. Il y a une climatisation ainsi qu'un ventilateur. Le personnel est sympathique et avenant. Bon arrêt en mode transit non loin de l'aéroport et abordable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Naruhiko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and price is reasonable
Stayed 2 nights in Oct 2023

8/10 Good

Yaser

Liked: Cleanliness, staff & service
جيد
الادارة منتازة قريب من المطاو يوجد ازعاج في مباني تحت الانشاء قريب الادارة متعاونة جدا
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in May 2019

8/10 Good

Christine

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2018