Minibar, in-room safe, laptop workspace, free WiFi
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Reviews of Golden Palms Hotel And Spa

4 out of 5
Golden Palms Hotel And Spa
Golden Palms Avenue Off Tumkur Road, Bengaluru, Karnataka

Reviews

7.0

Good

Rating 10 - Excellent. 1 out of 22 reviews" "
Rating 8 - Good. 13 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 5 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

8/10 Good

ANSUMAN

Stayed 1 night in Sep 2022

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended.
I choose this hotel because it was the only hotel close to the BIEC on Hotels.com. Big mistake. This is a local resort, not a hotel. Horrible WiFi, Nothing nearby. They don't even offer a shuttle to the BIEC. Only one restaurant with mediocre food. Tons of mosquitoes. Wedding receptions by the pool playing loud music until late in the evening. On the positive side - the front desk staff were helpful and friendly.
Stayed 5 nights in Feb 2019

4/10 Poor

Ravi, United Kingdom

Shocking for a claimed 5 star hotel
Check in staff very helpful. No telephone facilities for guests to use from the room which is frustrating being international guests. Poolside bar can get busy with guests ( mainly men) and they can over-run the swimming pool- my wife and children felt very uncomfortable in the pool due to this. The rooms were definitely not of 5 star standard- the A/C was broken, and the carpets/ upholstery were dated. I fed this back to the President of the Hotel who arranged a meal for us at the Chinese restaurant in the Hotel to say sorry - the food was ok, however the service was shocking- there seemed to be no communication between the Chef and the waiters meaning we had to repeat our order 3-4 times at least and no-one knew what was on the menu or not! Wouldn't go back again- I checked out early and even then we were refused money back on the room when I asked.
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exhibition Stay
Good rooms, good food
Stayed 2 nights in Jan 2018

4/10 Poor

Delina , New York

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Disappointing stay, poor customer service
Air conditioning didnt work and customer service slow to respond. The front desk staff was unorganized, and although there were multiple people at the front desk everybody needed to ask someone else to get answers or to respond to my requests. The car service travel desk was the most reliable, otherwise the front desk was useless. I had multiple calls (about 4) the morning of my departure asking me what time I was departing. I told them 4x. Also my air conditioning didnt work all night, I struggled getting my room service order correct, and had wifi problems which delayed me checking into my flight for 2 hours. Everything seemed really slow to respond and overall rate the customer service 2/10. I also asked the front desk if they would accommodate me in any way for my inconveniences of stay and they said no. That says a lot about customer service at a resort. The resort itself is really beautiful, rooms are nice and pool was great, although would have loved some lounge chairs by the pool to lay on.
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

MS, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel idea very poor management.....
Here are the issues I experienced: 1. Dirty bed-sheet stained with blood & other body fluids and lots of hair. 2. Took 2 hrs for the hotel management to come and change bedding. 3. Room smelled like gutter. 4. Bath math dirty, removed the second day but not changed. 4. Free shuttle service to exhibition was received after 45 mins wait and reminding at least 10 staff members. 5. And the worse " NO MANAGER WISHED/GREETED" . Very unfortunate that the staff is not mentored and coached by the management. Advise to others: NOT RECOMMENDED.

8/10 Good

Vineet, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room/locatn, Decent food, Bad cable, Bad wifi
The location was great. The rooms are good and all rooms are pool facing. The food was decent but a little overpriced. The Italian restaurant's food was great. The TV Cable connection was very bad quality and most of the channels showing were in south Indian languages. Would expect a Dish connection for such prices. Also the Wifi never worked for us.

8/10 Good

Mccoy, cognac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big swimming pool. Expensive Sunday brunch.
Decent weekend getaway. But expensive but worth it.

8/10 Good

Mccoy, cognac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big swimming pool. Expensive Sunday brunch.
Decent weekend getaway. But expensive but worth it.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

8/10 Good

KGauba, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Weekend getaway
Awesome stay in a peaceful environment. Not very far from Bangalore. Was very less populated on a weekday.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay !!!! Peace of mind :)
It was a very good experience with the comfort and the ambiance .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay !!!! Peace of mind :)
It was a very good experience with the comfort and the ambiance .

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
its good place to stay.. food was not good.
good place to stay, @ night its very good view. food was not that g8

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
satisfied service
It was nice experience to staying in your hotel.Environment of your hotel was very comfortable.

10/10 Excellent

Dr.J.Bhattacharyy, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Enjoyed my stay very much

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Good place for a weekend
Food is really good. BIG pool and pool side bar is good.

8/10 Good

Filipp, Stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort und Messehotel
Große Hotelanlage mit großem Pool, eher Resort als Businesshotel. Wegen der Nähe zur Messe aber überwiegend von Geschäftsleuten genutzt.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Etwas in die Jahre gekommen, aber noch ganz OK
Das Hotel ist etwas in die Jahre gekommen. Das merkt man sowohl an den Gebäuden, Zimmern und auch an den Außenanlagen. Man gibt sich aber viel Mühe alles in Ordnung zu halten. Beim Essen kann jeder etwas finden, man sollte aber keine all zu großen Ansprüche stellen. Der Service ist gut, dass Personal ist zuvorkommend, höfflich und schnell zur Stelle falls einmal was nicht passen sollten. Die Lage des Hotels ist etwas erschreckend, da es sich in einem Industrieviertel befindet. Das Hotel liegt über eine Stunde Autofahrt von Flughafen entfernt, dafür aber nur 15 Minuten vom Messegelände.