Check in at the hotel was done by a young man who had to be woken up from the sofa in the reception, to let us in, and was slow. He is no longer employed here. On going to the room to say I was disappointed is an understatement, the room is large but dull and shabby, it stunk of smoke , there were no towels or toilet roll, my partner had to go down and get them. The kettle in the room does not switch of so has to be watched, no cups, there is a cupboard in the room with a hanging rail but not what I would call a wardrobe. The curtain pole was hanging down and the lining on the curtains are stained. The fridge was small. This hotel is also very noisy, sounds travel around the building as there is nothing to buffer it. A good point is that the staff are great and very helpful and friendly. The towels and linen are changed every day but again ithe linen is shabby and could do with being renewed. To me it was expensive compared to others I have since looked at.