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Reviews of Citea Apart-Hotel

4 out of 5
Citea Apart-Hotel
Alfred Naccache Avenue, Achrafieh, Beirut

Reviews

9.4

Exceptional

Rating 10 - Excellent. 26 out of 35 reviews" "
Rating 8 - Good. 6 out of 35 reviews" "
Rating 6 - Okay. 2 out of 35 reviews" "
Rating 4 - Poor. 1 out of 35 reviews" "
Rating 2 - Terrible. 0 out of 35 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Charbel

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Mario Nassar | Front Office Manager on 22 Jan 2024
Dear Mr. CharbelThank you for your review, we are delighted to hear that overall your experience was positive.We are always happy to welcome you and we are very pleased to hear that our staff made your stay pleasant.We greatly value your feedback and we are looking forward to welcoming you again.“Live in Rather than Stay In”

10/10 Excellent

Roland

Stayed 1 night in Jun 2023
Response from Mario Nassar on 21 Jul 2023
Dear Mr. Roland,Thank you for your review, we are delighted to hear that overall your experience was positive.We are always happy to welcome you and we are very pleased to hear that our staff made your stay pleasant.We greatly value your feedback and we are looking forward to welcoming you again.“Live in Rather than Stay In”

10/10 Excellent

Guy, Montreal

Liked: Cleanliness, amenities, property conditions & facilities
Very welcoming staff; always smiling and helpful. I wanted to name those who stood out but it is truly all of them. The facility is very nice and clean, and the location was perfect for me. I would not stay anywhere else on my next visit. Thank you Citea staff for being friendly!
Stayed 2 nights in Jun 2023
Response from Mario Nassar on 22 Jun 2023
Dear Mr. Guy,We appreciate you taking the time to write a review and share your experience.Our goal is to consistently exceed guests' expectations from the moment they arrive, therefore your feedback and the opinions of all of our visitors are extremely valuable to us.We are happy to hear that you enjoyed the tranquil atmosphere of our area and accommodations and are grateful that our staff helped you feel at home. In order to give you another amazing experience, we look forward to seeing you again at Citea Apart Hotel.

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing service feels like home and right in the center of everything! Great and friendly staff at the hotel which made my stay even better!
Response from Mario Nassar on 5 Jan 2023
Dear Ms. Stephanie,Thank you for choosing to stay with us. It is a pleasure to know our team has made your stay a memorable one. We are dedicated to your comfort and wellbeing, always willing to assist and provide you with the best experience. We look forward to welcoming you back to our Apart-Hotel in the future.

10/10 Excellent

Tony

Liked: Cleanliness, room comfort
It was a great experience. Everyone was helpful. We will use this hotel on our next trip
Stayed 12 nights in Jul 2022
Response from Mario on 15 Aug 2022
Dear Mr. Tony, Thank you for choosing to stay with us. It is a pleasure to know our team has made your stay a memorable one. We are dedicated to your comfort and wellbeing, always willing to assist and provide you with the best experience. We look forward to welcoming you back to our Apart-Hotel in the future.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
We stayed before at the hotel during a previous visit. We decided to book it again. Our stay was good with the exception of the food smell at night & in the morning. There was a problem with the ventilation. Our room was on the 10th floor not far from the rooftop restaurant.
Stayed 2 nights in Jul 2022
Response from Mario on 15 Aug 2022
Dear Sir, Thank you sir for taking a moment to share your experience with us. I have passed on your comment to our concerned department and upper management teams. We are sorry if it impacted your stay with us. I hope we have a chance to make a new impression on your next trip to Beirut. Looking forward to seeing you soon on your next trip to Beirut.

8/10 Good

Hasan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Just as advertised
Stayed 1 night in May 2022
Response from Mario Nassar on 16 May 2022
Dear Mr. Hasan, Thank you for your review, we are delighted to hear that overall your experience was positive. We are always happy to welcome you and we are very pleased to hear that our staff made your stay pleasant. We greatly value your feedback and we are looking forward to welcoming you again. “Live in Rather than Stay In”

6/10 Okay

Zaher

Liked: Cleanliness, amenities, property conditions & facilities
The stay was fine, property is clean, safe and complimentary underground parking is highly appreciated in this busy area of the city. However, the checkout process was terrible and ruined my experience. It is a pity that the hotel resorted to ruse at the last minute during checkout (when you are in a hurry to leave for the airport) to try to overcharge some incidental expenses (mainly breakfast) in the local currency and applying ridiculously low exchange rates. Since I interacted with two different persons during my uneasy checkout process, this is more of a hotel policy rather than a personnel attitude.
Stayed 2 nights in Dec 2021
Response from Mario on 27 Dec 2021
Dear Mr. Zaher, Thank you for taking a moment to share your experience with us. I have passed on your comment to our concerned department and upper management teams. We are sorry if it impacted your stay with us. We hope we have a chance to make a new impression on your next trip to Beirut. Looking forward to seeing you soon on your next trip to Beirut.

8/10 Good

Manasi, Geneve

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff are super helpful; good location
Stayed 1 night in Dec 2021
Response from Mario on 9 Dec 2021
Dear Ms. Manasi, Thank you for choosing to stay with us. It is a pleasure to know our team has made your stay a memorable one. We are dedicated to your comfort and wellbeing, always willing to assist and provide you with the best experience. We look forward to welcoming you back to our Apart-Hotel in the future.

8/10 Good

Rodolph

Liked: Cleanliness, property conditions & facilities
Next to city centre.
Stayed 4 nights in Aug 2021
Response from Mario on 17 Sept 2021
Dear Mr. Rodolph, Thank you for your review, we are delighted to hear that overall your experience was positive. We are always happy to welcome you and we are very pleased to hear that our staff made your stay pleasant. We greatly value your feedback and we are looking forward to welcoming you again. “Live in Rather than Stay In”

10/10 Excellent

Roland

Liked: Cleanliness, property conditions & facilities
Close to where I want to be
Stayed 3 nights in Aug 2021
Response from Mario on 6 Sept 2021
Dear Mr. Chidiac, Thank you for taking the time to provide a positive rating! Your opinion is valued greatly and it helps us maintain excellent standard of service to our guests. We look forward to welcoming you back at our Apart-Hotel in the future.

10/10 Excellent

Nor

Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Stayed 11 nights in Oct 2019

10/10 Excellent

Abdo

Stayed 1 night in Sep 2019

10/10 Excellent

Jad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Place
A very nice and clean place. Great value for the money.
Stayed 3 nights in Aug 2019
Response from FO on 14 Oct 2019
Dear Mr. Jad, Thank you for taking the time to review your stay with Citea Apart-Hotel. We are always happy to welcome you and we are very pleased to hear that our staff made your stay pleasant. We are looking forward to welcoming you again. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
amazing staff Room service wasn’t annoying convenient location Free parking Helpful luggage carriers Late check in accepted
Stayed 1 night in Jul 2019
Response from Assil Haidar FOS on 1 Aug 2019
Dear Sir, Thank you for taking the time to review your stay with Citea Apart-Hotel. We are always happy to welcome you and we are very pleased to hear that our staff made your stay pleasant. We are looking forward to welcoming you again. Best Regards

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and service
Stayed 1 night in Jun 2019
Response from Assil Haidar on 22 Jul 2019
Dear Mrs. Wesley, Thank you for taking the time to review your stay with Citea Apart-Hotel. We are always happy to welcome you and we are very pleased to hear that our staff made your stay pleasant. We are looking forward to welcoming you again. Best Regards

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Super friendly and very helpful staff. Great place. Only thing that needs help is the gym.
Stayed 4 nights in Jul 2019
Response from Assil Haidar / Front Office on 16 Jul 2019
Dear Mr. Patrick, Thank you for taking the time to review your stay with Citea Apart-Hotel. We are always happy to welcome you and we are very pleased to hear that our staff made your stay pleasant. We are looking forward to welcoming you again. Best Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, cosy room. Helpful staff. Water bottles replenished daily.
Stayed 4 nights in Jun 2019
Response from Reservation Supervisor on 18 Jun 2019
Dear Sir, Thank you for taking the time to review your stay with Citea Apart-Hotel. We are always happy to welcome you and we are very pleased to hear that our staff made your stay pleasant. We are looking forward to welcoming you again. Best Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, super clean property and wonderful service.
Stayed 1 night in May 2019
Response from Reservation Supervisor on 7 Jun 2019
Dear Sir, Thank you for taking the time to review your stay with Citea Apart-Hotel. We are always happy to welcome you and we are very pleased to hear that our staff made your stay pleasant. We are looking forward to welcoming you again. Best Regards

10/10 Excellent

Azzam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Reservation Supervisor on 15 Apr 2019
Dear Mr. Azzam Thank you for taking the time to review your stay with Citea Apart-Hotel. We are always happy to welcome you and we are very pleased to hear that our staff made your stay pleasant. We are looking forward to welcoming you again. Best Regards

10/10 Excellent

Zena, Boynton Beach, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely satisfied customer!! Friendly staff and great Customer Service. They brought extra water and extra coffee. The room was upgraded and the view was great. Everything is great about this Hotel.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Stayed 1 night in May 2018
Response from Reservation Supervisor on 11 Jun 2018
Dear Ms. Alice, Thank you for taking the time to review your stay with Citea Apart-Hotel. We are always happy to welcome you and we are very pleased to hear that our staff made your stay pleasant. We are looking forward to welcoming you again. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable. Great having access to washer/dryer.
Stayed 4 nights in May 2018
Response from Reservation Supervisor on 11 Jun 2018
Dear Sir, Thank you for taking the time to review your stay with Citea Apart-Hotel. We are always happy to welcome you and we are very pleased to hear that our staff made your stay pleasant. We are looking forward to welcoming you again. Best Regards

10/10 Excellent

Tomy, philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff! There was smoking on an non-smoking floor however. i also recommend to get a room on the other side of the highway/main road if you are sensitive to car noise.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Very good experience. Wish it was a little closer other areas w restaurants but otherwise great. Would recommend.
Stayed 3 nights in Nov 2017

8/10 Good

penparc, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
New hotel near Hopital Dieu in Ashrafieh. Convenient location for shopping in Sassine Sq and for escaping Beirut going to Chtoura.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable luxury great business and family hotel
Great business hotel affordable luxury A must to stay here while in Beirut !

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean hotel
The hotel is nice and clean and the rooms are very comfortable and equipped with a kitchen. We were lucky and were upgraded to a deluxe room. The ABC shopping mall is a short walk and downtown Beirut is a 35-40 minute easy walk. Would definitely stay here again

10/10 Excellent

Dr Kseibi, K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great services
The hotel staff is very friendly and cooperative resturant is reach , location is very good , clean and new hotel

10/10 Excellent

Rose, Paris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top, je conseil vivement ce lieu ! Bien situé, propre, parking, accueillant, bon petit déjeuner
Stayed 3 nights in May 2019
Response from Reservation Supervisor on 22 May 2019
Dear Ms. Rose, Thank you for taking the time to review your stay with Citea Apart-Hotel. We are always happy to welcome you and we are very pleased to hear that our staff made your stay pleasant. We are looking forward to welcoming you again. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel près de la place Sassine
Hôtel neuf personnels sympathiques souriants grand studio avec salon impeccable et literie confortable
Stayed 4 nights in Jun 2018
Response from Reservation Supervisor on 5 Jul 2018
Cher Monsieur, Merci d'avoir pris le temps de revoir votre séjour chez Citea Apart-Hotel. Nous sommes toujours heureux de vous accueillir et nous sommes très heureux d'apprendre que notre personnel a rendu votre séjour agréable. Nous sommes impatients de vous accueillir à nouveau. Meilleures salutations