"I’ve had multiple stays at this property and it is the best choice in Baton Rouge. What draws away from a best rating is poor valet parking service. I twice followed instructions on the parking ticket to text at least 15 minutes before needing my car. Both times I arrived at the valet desk, I was told car had not been retrieved because text system was down. Beyond being late for my appointments, I could clearly see the valet screen filled with texts that were being ignored by the attendants. For my last night, I parked on the street to avoid missing my flight out of town. A fine hotel needs to take care of all aspects of a guest’s experience."
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