Exterior

Reviews of Sonder Casa Luz

4 out of 5
Sonder Casa Luz
Ronda Universitat, 1, Barcelona, Barcelona

Reviews

9.2

Wonderful

Rating 10 - Excellent. 244 out of 343 reviews" "
Rating 8 - Good. 64 out of 343 reviews" "
Rating 6 - Okay. 22 out of 343 reviews" "
Rating 4 - Poor. 8 out of 343 reviews" "
Rating 2 - Terrible. 5 out of 343 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Christal

Travelled with group
Liked: Cleanliness, property conditions & facilities
I loved the location and the staff were very helpful.
Stayed 2 nights in May 2024

4/10 Poor

Rana

Travelled with family
Liked: Cleanliness
It was decent but the design of the room is so bad that there is not even a place to place a bag on, not to mention that the sink was extremely small and no vanity space. Water splashed all over every time you use i it.
Stayed 4 nights in May 2024

10/10 Excellent

Rebekah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. very clean. Room very well kept. we had a little balcony which overlooked the square which was perfect. the rooftpop bar is great. check in very easy and staff helpful. metro is 2 mins away. a lot of attractions are in walking distance though so less need to use the metro. Perfect. we will stay again!
Stayed 3 nights in May 2024

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Dry clean room, great central position and welcoming and helpful staff.
Stayed 3 nights in May 2024

8/10 Good

Sydney

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very cool and unique hotel, staff were friendly!
Stayed 3 nights in May 2024

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Friendly staff. Great outdoor terrace breakfast. Clean, comfortable with little balcony. Centrally located.
Stayed 4 nights in May 2024
Response from Sonder Team on 9 May 2024
Linda, your review is appreciated. We're delighted to learn that our city team, cleanliness, and location exceeded your expectations and that you enjoyed our breakfast on the rooftop. We can't wait to host you again.

6/10 Okay

David

Travelled with family
Disliked: Cleanliness
The common areas - halllway and stairs were rather dirty and old. Suggest removing the outdated old carpet and refinishing any exposed wood.
Stayed 5 nights in Apr 2024
Response from Sonder Team on 9 May 2024
David, thank you for your feedback. Cleanliness is important to us, and we apologize for falling short here, our team is working to improve the general areas of the hotel. We hope to have the opportunity to host you again and show you a better experience.

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk was very helpful
Stayed 4 nights in Apr 2024

10/10 Excellent

Tyler

Liked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Jose Luis Boites

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place i will defenetly come back
Stayed 4 nights in Apr 2024

10/10 Excellent

Saliya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay, perfect location and staff were very friendly and helpful. Great view from the rooftop bar
Stayed 5 nights in Apr 2024
Response from Sonder Team on 1 May 2024
Thank you for your feedback, Saliya. We're happy to hear that you enjoyed our central location and that our city team and rooftop bar exceeded your expectations.

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Location was perfect!
Stayed 1 night in Mar 2024
Response from Sonder Team on 30 Apr 2024
Michelle, it's great to know that you enjoyed the stay, especially our central location. We can't wait to welcome you back.

10/10 Excellent

Noura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I stayed at the room with the terrace and I loved it. The room is spacious and has a big tub. The terrace had a chair and a sunbed. You can hear the people from the restaurant terrace on the same floor, you can see them and they can see you if you stand up and look down the street. Same goes to your neighbor. Overall, the room is nice, there’s no noise from the street once you close the terrace door. Would stay again.
Stayed 5 nights in Apr 2024
Response from Juanma P. - Sonder Team on 27 Apr 2024
Hi Noura, thank you for your review.We’re saddened to hear about your feelings regarding the terrace and its lack of privacy. We take note of the comments, as they serve us to improve for the future.However, we are very happy to hear that you have enjoyed your stay and that would stay again with us.Thank you for letting us know about your experience and we hope to host you again in one of our 40+ cities.

10/10 Excellent

Mitchell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in a super location, walking distance to many sights and great eateries. There is a subway station entrance directly in front of the hotel. It’s also blocks away from a Hop On Hop Off Tour Bus stop, which is a great way to get an overview of Barcelona. The hotel staff is super friendly and very helpful. It was convenient to have breakfast on the rooftop, while enjoying the nice views. Even though the hotel is located between busy streets, the our room’s windows buffered the sounds. We would definitely stay at Sonder Casa Luz again.
Stayed 6 nights in Apr 2024
Response from Juanma P. - Sonder Team on 27 Apr 2024
Hi Mitchell,Thank you very much for taking a few minutes of your valuable time to share your experience at Casa Luz with us.We are delighted to hear that you have enjoyed our prime location, breakfast and that our staff took good care of you.Hoping to be able to welcome you again very soon in Barcelona or in any our of Sonder locations around the world.

4/10 Poor

Caroline

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms clean but there is a disco and bar on the top floor and customs get in by tailgating hotel customers entering or leaving and then they can go anywhere in the hotel which feels very unsafe. Disco noisy. Room had no shower curtain was moved but clearly the room had not had a curtain for a long time as floor stained. Room fine but stairs, carpets and walls of the rest of the building really dirty and worn and wripped - more like a hostel than a hotel. Staff really helpful and location excellent.
Stayed 6 nights in Apr 2024
Response from Sonder Team on 30 Apr 2024
Caroline, we're glad to hear that you found our rooms clean our city team helpful, and that you appreciated our excellent location. We apologize for any inconvenience caused by the noise from the disco and bar on the top floor. Your concerns regarding security and cleanliness are taken seriously, and we will address them with our team to ensure a more pleasant experience for all our guests. We’re excited to have you travel with us again soon.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was stunning.. the decor in itself was an experience.. beautiful art, finishes, and decor- it set the tone for an amazing trip. The rooftop restaurant had an amazing food and stunning view of the city. In fact it demonstrated the inspiration for one of Picasso’s works! The staff were knowledgeable, genuine, communicative, responsive and fascinating in their own right! Extreme gratitude for Ghiwa and Alejo whose love of the city was only second to their commitment to assuring a fabulous stay at the property..highly recommend!!
Stayed 6 nights in Apr 2024
Response from Sonder Team on 23 Apr 2024
Christine, thank you so much for your feedback. We're delighted to hear that our service, location, and city team exceed your expectations. We look forward to hearing from you.

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Sonder Casa Luz was an amazing place to stay for my first trip to Barcelona! It is well located and was walkable to many area attractions, the staff was incredibly helpful and friendly, and they offered great recommendations and held my luggage for me safely on my last day so that I could explore before flying out at 6. Would 100 percent recommend and stay again. Thank you!
Stayed 4 nights in Apr 2024
Response from Sonder Team on 23 Apr 2024
Sarah, we're thrilled to know that our location, service, and city team exceed your expectations. We hope to host you again in the future and show you a better experience.

8/10 Good

Florence

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sonder Team on 23 Apr 2024
Florence, your feedback is appreciated. We look forward to your next visit to one of our many properties around the globe.

10/10 Excellent

Christiann

Stayed 2 nights in Mar 2024
Response from Sonder Team on 30 Apr 2024
Christiann, thank you for your comment. We hope you’ll consider staying with us again for your future travels.

6/10 Okay

Neil

Travelled with partner
Great location and good rooftop terrace bar, but disappointing overall. The listing on Expedia made it look and sound much nicer than it was in reality. Firstly, the room was listed as a “Deluxe room with courtyard view”. In reality, the room was small, dark and had a balcony that overlooked the rear and centre of the building which consisted of concrete walls, utility pipes and cables, air ducts and finished off with a blue tarpaulin at the bottom. Not my idea of a courtyard view. The bathroom had a smell of the drains that would come and go. The strip light above the shower cubicle had an accumulation of clumps of dust and could have done with a good clean up there. The queen bed had two single covers rather than one large cover which was odd. Finally, with the complimentary coffee, there was no milk which would have been welcomed. Overall, very disappointing for the price which is a shame because the location is excellent. The listing, especially describing the room as having a “courtyard view” is purposely deceitful in my opinion. We would not return and would look elsewhere if visiting Barcelona again.
Stayed 1 night in Apr 2024
Response from Sonder Team on 14 Apr 2024
Neil, we're sorry your experience didn't meet expectations. While we're glad you enjoyed our central location and rooftop bar, we apologize for any disappointment. If you prefer city views, consider choosing a room with a street view next time. We'd love to host you again for a better experience.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room with the rooftop terrace was beautiful and spacious. The staff were all very kind and helpful, even prioritizing to clean the room quickly so we could have an early arrival. The restaurant on the 6th floor rooftop was great and provided lovely views. Everything about this boutique exceeded our expectations. The location is just a 5 min walk from La Rambla, and close to all the great tapas bars as well. I highly recommend!
Stayed 2 nights in Mar 2024
Response from Sonder Team on 6 Apr 2024
Kelly, we're delighted to hear that you enjoyed our location, rooftop, and service. We look forward to welcoming you back to one of our many properties around the globe on your next visit.

10/10 Excellent

Thomas Quinton

Liked: Cleanliness, property conditions & facilities
Stylish room in boutique hotel. Service from front desk to housekeeping excellent. Central to all parts of Barcelona. All transportation options to get around just outside the hotel. Airport bus shuttle for 7 Euro just a few blocks away. Had a great stay in a wonderful city.
Stayed 6 nights in Mar 2024
Response from Sonder Team on 26 Mar 2024
Thank you for your comment, Thomas. We're happy to know that you had a wonderful stay with us and that our location and city team exceeded your expectations.

10/10 Excellent

Yomaris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was amazing! My husband and I stayed for 7 nights. Location is key!! Metro station was just steps away from hotel. Paseo de Gracia and many other areas were about 15 minutes away - walking distance. Many places to eat around as well!!
Stayed 7 nights in Mar 2024
Response from Sonder Team on 26 Mar 2024
Yomaris, thank you so much for your feedback. It's great to know that you enjoyed our location, service, and accommodation. We’re excited to have you travel with us again soon.

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities
Wonderful little hotel in the heart of Barcelona. Would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Sonder Team on 26 Mar 2024
Aaron, thank you for your words. It's great to know that you enjoyed your stay with us. We appreciate you letting us know and we hope to host you again soon.

10/10 Excellent

Julius

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sonder Team on 26 Mar 2024
Thank you for your feedback, Julius. We're delighted to know that you enjoyed the stay. Thank you for letting us know about your experience and we hope to host you again.

10/10 Excellent

David, Trenton

Travelled with partner
Liked: Amenities
We liked the location which was convenient to other areas of interest for us.
Stayed 4 nights in Mar 2024
Response from Sonder Team on 26 Mar 2024
David, we're thrilled to know that your stay with us exceeds your expectations. Thank you for letting us know about your experience and we hope to host you again.

10/10 Excellent

Roger, Altamonte Springs

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Sonder Team on 7 Mar 2024
Thank you for your comments, Roger. We’re excited to have you travel with us again soon.

8/10 Good

Sam

Travelled with group
Liked: Amenities, property conditions & facilities
Nice hotels. Rooms good. Bathroom nice. Certain areas within the room could do with a bit of a paint as looks grubby in places. But generally clean overall. The restaurant staff on the 6th floor, found to be quite rude.
Stayed 3 nights in Mar 2024
Response from Sonder Team on 7 Mar 2024
Thank you for your review, Sam. Thank you for providing your feedback. It's good to hear that you found the rooms and bathrooms nice. We apologize for any inconvenience caused by the perceived grubbiness in places. We take cleanliness seriously and will address this concern promptly. Additionally, we're sorry to hear about your experience with the restaurant staff on the 6th floor. Your comments will be shared with the management for improvement. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Debbie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location - stayed in a quad room which was HUGE with a big outside balcony
Stayed 2 nights in Feb 2024
Response from Sonder Team on 7 Mar 2024
Thank you for your review, Debbie. It's wonderful to hear that you enjoyed the great location and room during your stay. Thank you for sharing your positive feedback.

4/10 Poor

Dylan, Castle Douglas

Travelled with partner
Disliked: Property conditions & facilities
Staff pleasant, comfortable bed, good location for convenience. Noisy within and outside hotel, 3/4 nights disrupted by noise, light flickered in room and shower temperature was inconsistent (could become very warm, very quickly). Price was too high for overall standard.
Stayed 4 nights in Jan 2024
Response from Sonder Team on 7 Mar 2024
Hi Dylan, thank you for your feedback. It's great to hear that you found the city team pleasant and enjoyed the comfort of the bed. However, I'm sorry to learn about the noise disruptions and inconsistencies you experienced during your stay. Your concerns regarding the price relative to the overall standard are duly noted. We appreciate you letting us know and we hope to host you again soon.

10/10 Excellent

Stephanie

Stayed 4 nights in Feb 2024
Response from Sonder Team on 7 Mar 2024
Hello Stephanie. We're thrilled to know that you had a wonderful stay with us. We hope you’ll consider staying with us again for your future travels.

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
Clean, convenient, nice staff and great location!
Stayed 1 night in Feb 2024
Response from Sonder Team on 7 Mar 2024
Thank you for your review, Rachel. We're delighted to hear that you found our hotel clean, with a nice staff, and in a great location. We look forward to welcoming you back on your next visit.

8/10 Good

David

Liked: Property conditions & facilities
Smell of the drains in the bathroom other than that it was spot on and an enjoyable experience
Stayed 3 nights in Feb 2024
Response from Sonder Team on 7 Mar 2024
David, thank you for your feedback. We're glad to hear that you had an enjoyable experience overall. We apologize for the inconvenience caused by the smell of the drains in the bathroom. We will address this issue promptly to ensure a more pleasant stay for our guests in the future. We appreciate your understanding and hope to welcome you back again soon.

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Casa Luz was 10/10 choice - the hotel was very nice (clean, frienly and helpful staff, super good location). I also liked the whole interior design of the hotel. The vibe and atmosphere of the rooftop bar is also worth to mention. It was very easy to get there from the airport, and metro station is basically in front of the building.
Stayed 3 nights in Feb 2024
Response from Sonder Team on 7 Mar 2024
Thank you for your fantastic review, Kristi. We're thrilled to hear that our hotel exceeded your expectations. We take pride in providing a clean and welcoming environment with our city team. It's wonderful to know that you enjoyed our centric location and design of the hotel. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
The staff was great ( especially David!) they were immediately available 24/7. The rooms were clean and very comfortable and the location is great.
Stayed 6 nights in Feb 2024
Response from Sonder Team on 7 Mar 2024
Your feedback is important to us. We're thrilled to hear that you had a great experience with our staff. We're also pleased to know that you found our rooms clean and enjoyed our centric location. Thank you again for staying with us.

10/10 Excellent

Bosko

Liked: Cleanliness, room comfort
Best location in Barcelona
Everything was good especially location
Stayed 5 nights in Feb 2024
Response from Sonder Team on 7 Mar 2024
Bosko, we're delighted to hear that you found our location to be the best in Barcelona. We're pleased to know that everything met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Katherine Victoria

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Sonder Team on 7 Mar 2024
Katherine, we're thrilled to know that enjoyed your stay with us. We hope you’ll consider staying with us again for your future travels.

8/10 Good

Hans

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024
Response from Sonder Team on 7 Mar 2024
Your review is appreciated, Hans. We're delighted to know that you enjoyed your stay with us. Thank you again for staying with us.

8/10 Good

Bronwen

Stayed 10 nights in Jan 2024
Response from Sonder Team on 26 Mar 2024
Bronwen, thank you for letting us know about your experience and we hope to host you again.

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
Excellent location and helpful staff.
Stayed 4 nights in Jan 2024
Response from The Sonder Team on 7 Mar 2024
Thank you for your review, Pamela. We're thrilled to know that you had a wonderful stay with us and that our location and city team exceeded your expectations. We can't wait to host you back.

8/10 Good

Gulay

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Sonder Team on 24 Jan 2024
Thank you for your review, Gulay. We're happy to know that you enjoyed your stay with us. We can't wait to host you again.

10/10 Excellent

David

Stayed 2 nights in Jan 2024
Response from Sonder Team on 7 Mar 2024
Gracias por tu punutación, David. Nos alegra saber que disfrutó de su estancia. Esperamos hospedarlo de nuevo muy pronto.

8/10 Good

Claudia Lins

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, good price for the amenities.
Stayed 5 nights in Jan 2024
Response from Sonder Team on 14 Jan 2024
Hi Claudia, your feedback is important to us. We're thrilled to know that our location and amenities were up to your expectations. We can't wait to host you back.

8/10 Good

Shayan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great place to stay for a few nights. The location is great, it was clean, the staff were very helpful. We had a little cute view of the street.
Stayed 3 nights in Jan 2024
Response from Sonder Team on 14 Jan 2024
Thank you for your positive feedback, Shayan. We're delighted to hear that you enjoyed your stay with us. It's fantastic to know that our location and helpful city team contributed to a great experience for you. We look forward to welcoming you back for another pleasant stay in the future.

2/10 Terrible

Taylor

Stayed 1 night in Jan 2024
Response from Sonder Team on 14 Jan 2024
Your review is appreciated, Taylor. We're sorry to know that your stay was not up to your expectations. We hope to have the opportunity to host you again and show you a better experience.

10/10 Excellent

Jewel

Stayed 5 nights in Jan 2024
Response from Sonder Team on 14 Jan 2024
Thank you for your review, Jewel. It's great to know that you had a wonderful stay with us. We look forward to your next visit to one of our many properties around the globe.

6/10 Okay

Jamila

Travelled with group
Liked: Cleanliness
Location is central. Rooms are clean but small. Don’t expect an early check in. They charge $20 and up for an hour later check out time. Disappointed I left my wallet in the room and when I called to retrieve it housekeeping hadn’t turned it in and it couldn’t be located in spite of no guest being checked into the room.
Stayed 1 night in Jan 2024
Response from Sonder Team on 14 Jan 2024
Thank you for your feedback, Jamila. We're pleased you appreciated our central location and clean rooms. We apologize for any inconvenience regarding check-in/out policies. If you decide to give us another try, we would love to make it up to you.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
After visiting multiple hotels in the UK and France, Sonder Casa Luz was a breath of fresh air. The minimalist decor meant more space in the room and lots of light. The beds were very comfortable. The location was perfect, walkable to so many great spots in Barcelona but also right next to a metro stop. Lots of nearby restaurants, as well as Sonder's own rooftop restaurant with great views and food. I'd definitely stay there again.
Stayed 5 nights in Dec 2023
Response from Sonder Team on 14 Jan 2024
Thank you for your wonderful review, Jennifer. It's fantastic to know that you enjoyed the spacious rooms and comfortable beds. We're delighted that you appreciated the nearby restaurants and enjoyed our rooftop. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Eric Z

Stayed 4 nights in Dec 2023
Response from Sonder Team on 14 Jan 2024
Thank you for your review, Eric. It's great to know that you had a nice stay. We hope you’ll consider staying with us again for your future travels.

10/10 Excellent

YI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel location is great, from airport just need to take A1 bus. This is several metro lines available nearby and is close to the shipping districts. Hotel decor is amazing and the room is spacious. Staff is very helpful! Although I didnt like it trying to have check-in to be done online and asking me to do the form beforehand. It can be better if the hotel floor access can be made through room key as well, considering there is a Restaurant/bar on level 6.
Response from Sonder Team on 14 Jan 2024
Thank you for your feedback, Yi. We're delighted to hear you appreciated the location and city team. We'd like to assure you that the front door can only be opened by a key, ensuring security. We hope to welcome you back for an even more enjoyable stay in the future.