4/10 Poor
Bassam
9 May 2024
Disliked: Staff & service, amenities, property conditions & facilities
NEGATIVES:
Very cheaply and poorly renovated.
I was checked into a connecting room where you can hear every single word next door. Poorly isolated and ZERO PRIVACY. Also, the AC was leaking water on the ground.
I asked the front desk to change the room, they tried to push me away till next day. I did not agree and they moved me to another room.
The walls are dirty, full of cracks and paint is peeling off. Ants were wandering in the room pretty often. Glass sink is broken and could fall apart anytime. There's continuous water leak from the bathroom ceiling above shower area.
Rust is eating the bathtub.
Complementary coffee and creamer were never restocked after check in.
As for the gym, the AC was always off, no water, cups and tissues.
For 8 days, I kept going back and forth and calling front desk begging them to turn the gym AC on. They pretend to take notes and say "we'll ask maintainance to fix it" and they never did. Good luck getting your work out done!!
Today after asking the front desk twice to turn the AC on, he said "do you feel warm or cold" !??
Umm, that was a nice joke!
Basically they don't provide the service you paid for and it's overpriced.
I asked to talk to the manager and ofcourse the answer was "he is not available".
Positives: great location, bus station across the street, metro is 5 mins away, nice restaurants around, decent breakfast.
Conclusion: Clearly they don't listen to their guests. I won't stay here again and do not recommend.
Bassam
Stayed 8 nights in Apr 2024