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Napolitano Apart & Hotel

2.5 star property
Hotel with 2 outdoor swimming pools, a quick walk to Church of the Virgin of the Holy Water

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Photo gallery for Napolitano Apart & Hotel

24-inch TV with cable channels
Reception
Hot stone massages, deep-tissue massages, sports massages, body scrubs
24-inch TV with cable channels
Premium bedding, down duvets, Tempur-Pedic beds, individually furnished

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Pool
  • Room service
  • Breakfast included
  • Parking included

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Economy Room, 1 Queen Bed, Ensuite, Garden View

Economy Room, 1 Queen Bed, Ensuite, Garden View | Premium bedding, down duvets, Tempur-Pedic beds, individually furnished

Economy Room, 1 Queen Bed, Ensuite, Garden View

Highlights

Individually furnished
TV
Blackout curtains
Tempur-Pedic bed
Down duvet
Premium bedding
Designer toiletries
Detached private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Bedroom, Private Bathroom, Pool View

Deluxe Room, 1 Bedroom, Private Bathroom, Pool View | Premium bedding, down duvets, Tempur-Pedic beds, individually furnished

Deluxe Room, 1 Bedroom, Private Bathroom, Pool View

Highlights

Individually furnished
Kitchenette
TV
Blackout curtains
Tempur-Pedic bed
Down duvet
Premium bedding
Hairdryer
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Premium bedding, down duvets, Tempur-Pedic beds, individually furnished

Triple Room

Highlights

Individually furnished
TV
Blackout curtains
Tempur-Pedic bed
Down duvet
Premium bedding
Designer toiletries
Detached private bathroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Quadruple Room, 1 Bedroom, Ensuite, Mountain View

Premium bedding, down duvets, Tempur-Pedic beds, individually furnished

Family Quadruple Room, 1 Bedroom, Ensuite, Mountain View

Highlights

Individually furnished
TV
Blackout curtains
Tempur-Pedic bed
Down duvet
Premium bedding
Designer toiletries
Detached private bathroom
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View

Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View | Premium bedding, down duvets, Tempur-Pedic beds, individually furnished

Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View

Highlights

Individually furnished
TV
Blackout curtains
Tempur-Pedic bed
Down duvet
Premium bedding
Designer toiletries
Detached private bathroom
  • Mountain view
  • Sleeps 2
  • 1 Large Single Bed and 1 Single Bed
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About the area

Map
Avenida Oriente 470, 150 meters Banios Fire Department, BaƱos de Agua Santa, Tungurahua, 180250

What's nearby

  • The Magic Village - 3 min walk - 0.3 km
  • Banos Central Market - 7 min walk - 0.6 km
  • Church of the Virgin of the Holy Water - 7 min walk - 0.6 km
  • Termas de la Virgen - 8 min walk - 0.8 km
  • The Tree House - 15 min drive - 8.3 km

Getting around

  • Ambato Station - 48 min drive

Restaurants

  • ā€ŖLeprechaun - ā€¬6 min walk
  • ā€ŖPapardelle - ā€¬8 min walk
  • ā€ŖJuan Valdez - ā€¬7 min walk
  • ā€ŖCaƱa Mandur - ā€¬9 min walk
  • ā€ŖMestizart Ecuadorian Restaurant - ā€¬9 min walk

About this property

Napolitano Apart & Hotel

Hotel near Church of the Virgin of the Holy Water
Located close to Caverna Sigsi Huayco and The Magic Village, Napolitano Apart & Hotel provides free continental breakfast, a poolside bar and a terrace. Adventurous travellers may like the a ropes course and cycling at this hotel. Indulge in a body scrub, a deep-tissue massage and a facial at the on-site spa. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a coffee shop/cafe and a garden.
Additional perks include:
  • 2 outdoor pools and an indoor pool, with sunloungers
  • Free self-parking
  • A free bus station shuttle, bike hire and access to a nearby indoor pool
  • A water dispenser, luggage storage and tour/ticket information
Room features
All rooms are individually furnished, and have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches such as free WiFi and laptop-friendly workspaces.
More amenities include:
  • Tempur-Pedic beds and down duvets
  • Bathrooms with rainfall showers and designer toiletries
  • 24-inch TVs with cable channels
  • Wardrobes/cupboards and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) on request
  • Area shuttle (surcharge) up to 900 kilometres
  • Free bus station shuttle
  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking (max 10 spaces per unit)
  • Onsite parking options include a garage

Food and drink

  • Free continental breakfast available daily 8:00 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • NAPOLITANO BAR - PIZZERIA

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • Ropes course

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 215 square feet of conference space

Outdoors

  • Barbecue grill
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 2013
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Detached private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch TV with cable channels

Food and drink

  • 24-hour room service

More

  • Individual furnishings
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children 7 and younger are not allowed at this property; all guests older than 7 are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have any lifts
Pool access available from 2:00 PM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 7 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not permitted at this property
A car is not required for transport to and from this property
Parking height restrictions apply

Property is also known as

Napolitano Apart &Hotel
Napolitano Apart &Hotel Banos
Napolitano Apart Hotel
Napolitano Apart Hotel Banos
Napolitano Apart &Hotel Hotel Banos
Napolitano Apart &Hotel Hotel
Napolitano Apart &Hotel BaƱos de Agua Santa
Napolitano Apart &Hotel Hotel BaƱos de Agua Santa
Napolitano Apart Hotel
Napolitano Apart &Hotel Hotel
Napolitano Apart Hotel
Napolitano Apart & Hotel Hotel
Napolitano Apart & Hotel BaƱos de Agua Santa
Napolitano Apart & Hotel Hotel BaƱos de Agua Santa

Frequently asked questions

Does Napolitano Apart & Hotel have a pool?

Yes, this property has an indoor pool and 2 outdoor pools. Pool access is from 2:00 PM to 8:00 PM.

Is Napolitano Apart & Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Napolitano Apart & Hotel?

Self-parking is free at this property.

What time is check-in at Napolitano Apart & Hotel?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Napolitano Apart & Hotel?

Checkout is at noon.

Does Napolitano Apart & Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 120 per vehicle applies.

Where is Napolitano Apart & Hotel located?

Located in the heart of BaƱos de Agua Santa, this spa hotel is within a 5-minute walk of The Magic Village and Caverna Sigsi Huayco. Church of the Virgin of the Holy Water and Banos Central Market are also within 10 minutes.

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Napolitano Apart & Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 58 reviews
Rating 8 - Good. 20 out of 58 reviews
Rating 6 - Okay. 3 out of 58 reviews
Rating 4 - Poor. 5 out of 58 reviews
Rating 2 - Terrible. 1 out of 58 reviews

9.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10

Todo muy bien, lastima la hospitalidad de la dueƱaā€¦ un poco brava
Stayed 1 night in May 2023

10/10

El lugar es excelente y el precio muy bueno, super buen desayuno y una linda experiencia.
Stayed 1 night in Dec 2021

10/10

Amplias habitaciones, espacios verdes, Ć”reas de distracciĆ³n, piscinas
Stayed 1 night in Oct 2020

4/10

My watch was stolen in the hotel by cleaning service. Owners were good.
Stayed 3 nights in Jul 2019

8/10

Me gustĆ³ la piscina, muy buen desayuno y las atenciones muy buenas, quedĆ© muy complacido
Stayed 1 night in Jan 2020

10/10

Excelentes opciĆ³n! Muy buen desayuno, personal de servicio muy cĆ”lido!
Stayed 2 nights in Jan 2020

8/10

La atenciĆ³n al cliente es buena Muy buenas las instalaciones
Stayed 1 night in Dec 2019

2/10

Que me quitaron la reserva de expudia , me quede sin hospedaje cuando llege
Stayed 1 night in Sep 2019

6/10

Yo escogĆ­ el lugar para poder usar hidromasaje y no estuvo habilitado, mis familiares tambiĆ©n estuvieron descontentos por esto. El baƱo de la habitaciĆ³n tenĆ­a olor a caƱerĆ­a
Stayed 1 night in May 2019

8/10

ƀ proximitĆ© du parc central et des boutiques et restaurants. Les dĆ©jeuners Ć©taient bons et copieux. La tenanciĆØre me semblait prĆ©occupĆ©e, Ć©changeait trĆØs peu avec moi malgrĆ© ma maĆ®trise de la langue espagnole. La piscine n'Ć©tait pas disponible.
Stayed 3 nights in Apr 2019

4/10

No me agrado el lugar, en las fotos que publican se ve diferente, el desayuno el mismo de todos los dƭas, el internet pƩsimo de igual manera la seƱal de la TV, adicionalmente la TV muy pequeƱa
Stayed 2 nights in Jul 2018

8/10

ubicaciĆ³n buena, habitaciĆ³n confortable, pero piscina frĆ­a, jacuzzi sin agua
Stayed 1 night in Mar 2018

10/10

The Family that owns this hotel is wonderful! The rooms are spacious and the hotel is kept very clean the breakfasts are delicious. Every one has been extremely helpful ...
Stayed 4 nights in Feb 2018

8/10

Enjoyed our stay in Banos. The owners were helpful and gracious. Breakfast was delicious. The hotel is a bit of a walk from the centre and from the bus station. The only problem was that other guests arrived at 3 am, so the door bell ringing woke us up.
Stayed 2 nights in Nov 2017

10/10

A una distancia conveniente de las principales calles y en linea recta este es un super lugar para quedarse en BaƱos. La atenciĆ³n departe de Paul y si hermana y todo el equipo lo hacen sentir a uno especial. El desayuno gratuito basta para comenzar bien el dĆ­a. El cuarto cĆ³modo y limpio. DeberĆ”n pronto sustituir la ya antigua T. V. por una plana mas grande y moderna. La vista del comedor es en verdad bella. La piscina buena para cuando haga calor. LĆ”stima que el Jaccuzi no funcionĆ³, deben arreglarlo pronto. Buen precio a travĆ©s de Hotels.com, rĆ”pida, segura y cĆ³moda reservaciĆ³n on-line. Recomiendo el lugar. Yo me quedĆ© dos noches a principios de Octubre. Todo en BaƱos se puede alcanzar caminando inclusive la estaciĆ³n de autobuses.
Stayed 2 nights in Oct 2017

10/10

We booked at the Napolitano for a weekend stay. The property was very clean, safe and easy to get to. The family running it speaks excellent English and were able to guide us towards activities in the area, tours, restaurants, etc. As a bonus, they cook breakfast every morning - the food and service were excellent. I highly recommend the Napolitano for your stay in Banos. Everything is in walking distance. Our room was spacious and clean.
Stayed 2 nights in Jun 2017

10/10

It's a b&b converted from a grand house. It's located a short walking distant from the busy commercial center. Therefore, is doesn't has the noises or distractions of people or cars. The room is spacey and clean. Breakfasts were freshly made on the spot. Although, the menu is dictated by the kitchen but food and services were adequate. It has a great window view of mountains & small garden from my room. It's a short walk to the hot spring and downtown area. I felt very safe walk alone on the streets around the hotel by myself around midnight after the hot sprint bath. The only complain I had would be the wifi services. I stayed at 3rd floor and the wifi didn't seems work inside my room.

6/10

A little far from CITI center. Dark street on the way back at night

10/10

Stayed at the Napolitano Hotel for two nights in June 2016. The hotel is located only a few blocks from downtown BaƱos. The staff was very friendly and the room was great.

10/10

Just a bit out of town to ensure silence and tranquility. Room was large with a dedicated seating area which was an added bonus

10/10

We spent 4 wonderful days at Hotel Napolitano. It had all of the conveniences that we required and more. It is a family run hotel and they are hard working and very attentive to their guests. The hotel is in a great location with short walks to downtown BaƱos and to the hot springs. The grounds were well maintained and the pool was clean and refreshing. We stayed in a large, comfortable suite that had beautiful views from all of the windows. During our stay we went on a waterfall excursion with the owner's son who spoke good English and was eager to give us a good experience. The daughter was very friendly, knowledgeable about activities in and around Banos and made delicious breakfasts. To top of our stay, the father drove us to the bus stop when we left. We would highly recommend the Napolitano.

10/10

Nice hostel,really good beds,good breakfast and lovely host family,highly recommended.

10/10

I was satisfied with everything. Very kind of all staff, clean room, great breakfast. Also I enjoyed new swimming pool, sauna, jacuzzi!

8/10

The hotel and attention of the owners are great. The only thing I would change is make the breakfast a bit more self-service so that it doesnt take so long. Soemtimes tours leave at 9 am, and breakfast starts at 8 - but it takes 20 minutes to serve - so it's kind of tight. Either breakfast needs to start earlier or be already served/ more buffet-self service style to expedite it.

10/10

We had a FANTASTIC stay at this hotel, its a very small town so location its really not important, it was like two blocks from the main square, the views were incredible, we really loved the breakfast, the rooms were big and clean, the service was great and we felt appreciated as guests. I highly recommend this hotel, it will not dissapoint you at all, i will certainly stay here again with no doubt.