Outdoor spa tub

Reviews of Mount Royal Hotel

3 out of 5
Mount Royal Hotel
138 Banff Avenue, Banff, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 955 out of 1484 reviews" "
Rating 8 - Good. 367 out of 1484 reviews" "
Rating 6 - Okay. 107 out of 1484 reviews" "
Rating 4 - Poor. 30 out of 1484 reviews" "
Rating 2 - Terrible. 25 out of 1484 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sheldon, D.D.O

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Friendly staff. Great breakfast included
Stayed 2 nights in May 2024

10/10 Excellent

Shelby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They went above and beyond and we had an amazing stay!
Stayed 1 night in May 2024
Response from Katie | Mount Royal Hotel on 20 May 2024
Thank you Shelby for taking the to leave us your feedback, we are so glad to hear that you received great service from our staff during your stay. We hope to see you again for your next adventure in Banff National Park.

10/10 Excellent

Sarah Jesica

Travelled with family
Liked: Amenities
Right in the middle of downtown Banff
Stayed 1 night in May 2024
Response from Katie | Mount Royal Hotel on 19 May 2024
Thank you Sarah for taking the time to leave us your feedback. We are so glad to hear that you enjoyed the location of our property. We hope to see you again.

8/10 Good

Kristin

Stayed 7 nights in Mar 2024
Response from Katie | Mount Royal Hotel on 20 May 2024
Thank you Kristin for leaving us a review.

10/10 Excellent

Cierra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 2 nights in May 2024
Response from Katie | Mount Royal Hotel on 19 May 2024
Thank you Cierra for taking the time to leave us a review.

10/10 Excellent

Lok Ting

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable rooms, good customer service Wish they lock up stored luggages though. No staff attends to them in the lobby. Could’ve gotten stolen easily.
Stayed 3 nights in May 2024
Response from Katie | Mount Royal Hotel on 19 May 2024
Thank you Lok Ting for taking the time to leave us your feedback. We are really happy to hear that you enjoyed the location of our property. We will also definitely look into what we can do in term of storing the luggage of our guest so it is safer, thank you for bringing this up to us. We hope to see you again for your next adventure in Banff National Park.

8/10 Good

Elizabeth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay if you want to be close to all the shopping and dining options and you are on a budget. The room was a bit on the small side but was well equipped with everything you would want. The rooftop hot tubs had great views of the mountains. I wouldn’t hesitate to stay here again.
Stayed 3 nights in May 2024
Response from Katie | Mount Royal Hotel on 19 May 2024
Thank you Elizabeth for taking the time to leave us your feedback, we really appreciate it. We are so glad to hear that you enjoyed the location of our property and our rooftop hot tubs as well. We hope to see you again for an other great stay in Banff.

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in May 2024
Response from Katie | Mount Royal Hotel on 19 May 2024
Thank you Tessa for leaving us a review, we really appreciate it.

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Katie | Mount Royal Hotel on 19 May 2024
Thank you Kelsey for leaving us a review.

8/10 Good

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we have stayed here. Like the location and hotel is very clean. We had dinner at Brazen and it was excellent.
Stayed 3 nights in May 2024
Response from Katie | Mount Royal Hotel on 20 May 2024
Thank you Danny for taking the time to leave us your feedback, we really appreciate it. We are really glad to hear that your enjoyed your second time with us, and we hope to have you again for your next get away in Banff National Park.

8/10 Good

Renny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!!! Nice area!!! Nice view!!! Really nice experience.
Stayed 2 nights in May 2024
Response from Katie | Mount Royal Hotel on 17 May 2024
Thank you Renny for taking the time to leave us your feedback. We are so glad to hear that you had a great experience while staying at our property. We hope to see you again for your nest stay in Banff.

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Katie | Mount Royal Hotel on 17 May 2024
Thank you Alyssa for taking the time to leave us a review.

10/10 Excellent

Allisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was a perfect hotel and a perfect location!
Stayed 4 nights in May 2024
Response from Maddison | Mount Royal Hotel on 14 May 2024
Thank you Allisa for taking the time to leave us your feedback, we really appreciate it. We are so glad to hear that you enjoyed the location of our property during your stay. We hope to see you for your next getaway in Banff.

2/10 Terrible

Nirbhai singh

Disliked: Staff & service, property conditions & facilities
We stayed here for 2 days but our experience is worse. Rooms are so congested and no drinking water facility was there. Also, there were mosquitoes in their hot tub and water was not clean. Would not come again and recommend to others.
Stayed 2 nights in May 2024
Response from Maddison | Mount Royal Hotel on 14 May 2024
Thank you Nirbhai Singh for taking the time to leave us your feedback. We are so sorry that you experienced some issues during your stay with us. We will look into what we can do to ensure this does not happened in the future.

8/10 Good

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Centrally located to shops. Beautiful view from the rooftop hot tubs.
Stayed 1 night in May 2024
Response from Katie | Mount Royal Hotel on 13 May 2024
Thank you Tanya for taking the time to leave us your feedback. We are really happy to heat that you enjoyed the location of our property and the amazing mountain view from our rooftop hot tub. We hope to see you again for your next adventure in Banff National Park.

10/10 Excellent

Kendahl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of Banff!
Stayed 3 nights in May 2024
Response from Katie | Mount Royal Hotel on 12 May 2024
Thank you Kendahl for taking the time to leave us your feedback. We are so happy to see that you enjoyed the location of our property.

8/10 Good

Jaswant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally
Stayed 1 night in May 2024
Response from Katie | Mount Royal Hotel on 12 May 2024
Thank you Jaswant for leaving us a review.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for all activities downtown f. Very clean property and nice staff
Stayed 2 nights in May 2024
Response from Katie | Mount Royal Hotel on 12 May 2024
Thank you Emily for taking the time to leave us your feedback, we really appreciate it. We are so glad to hear that you enjoyed the location of our property and received great service from our staff during your stay. We hope to see you for your next getaway in Banff.

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is about as central as you can get for a Banff location. Our room was so small, however, there was only room for a single chair. They didn't even have one at the desk. The hot tubs were pretty great. We could see a mountain view and also peek down at Banff Avenue.
Stayed 1 night in May 2024
Response from Katie | Mount Royal Hotel on 13 May 2024
Thank you Daniel for taking the time to leave us your feedback. We are really glad to see that your enjoyed the location of our property, as well as the roof top hot tubs. As for the size of the rooms, our Centennial rooms tend to be bigger than our Heritage room, so I would definitely look into booking these one in the future.

10/10 Excellent

Sharon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful to be close to everything. The only thing wrong. The noise outside from people went on for hours after midnight.
Stayed 2 nights in May 2024
Response from Katie | Mount Royal Hotel on 12 May 2024
Thank you Sharon for taking the time to leave us your feedback, we really appreciate it. We are so glad to hear that you enjoyed the location of our property. We hope to see you again during your next adventure in Banff National Park.

10/10 Excellent

Claretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in May 2024
Response from Katie | Mount Royal Hotel on 12 May 2024
Thank you Claretta for leaving us a review.

10/10 Excellent

Manvir

Stayed 1 night in May 2024
Response from Katie | Mount Royal Hotel on 12 May 2024
Thank you Manvir for taking the time to leave us a review.

10/10 Excellent

Harjit

Travelled with partner
Liked: Cleanliness, staff & service
👌
Stayed 1 night in May 2024
Response from Katie | Mount Royal Hotel on 11 May 2024
Thank you Harjit for leaving us a review, we really appreciate it.

8/10 Good

Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location, the floor we stayed was the old wing, a bit more like a motel for the price. Overall, good experience in Banff
Stayed 2 nights in Mar 2024
Response from Katie | Mount Royal Hotel on 11 May 2024
Thank you Bernard for taking the time to leave us your feedback about your experience with us.

8/10 Good

NEIL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a great location. The staff were friendly. Our room was updated and very clean. Close to lots of shopping and restaurants.
Response from Katie | Mount Royal Hotel on 11 May 2024
Thank you Neil for taking the time to leave us your feedback, we hope to see you again for your next trip in Banff.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
B
Stayed 3 nights in Feb 2024
Response from Katie | Mount Royal Hotel on 11 May 2024
Thank you Mark for leaving a review.

10/10 Excellent

andi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Katie | Mount Royal Hotel on 11 May 2024
Thank you Andi for leaving us a review, we really appreciate it.

6/10 Okay

Megan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The location is very central and easy to walk around downtown Banff. Room was clean but a little on the small side. There isn’t a microwave in the rooms but rather a shared microwave on the 2nd floor. We lucked out and got parking all 4 nights during our stay. On Sunday night, our last night there, it was very loud with music and things on the walls were shaking. After a few hours, we called the front desk and they told me the “dancing Sasquatch” was going on below us and would be going on until 2am and it was out of the hotels control as it wasn’t within the hotel.
Stayed 4 nights in May 2024
Response from Katie | Mount Royal Hotel on 8 May 2024
Thank you Megan for taking the time to leave us your feedback, we really appreciate it. We are deeply sorry that you experience some inconvenience during your stay with us, and that you did not had the best of sleep on your last night due to the nightclubs situated around the hotel. We will see what we can do to prevent this from happening in the future.

10/10 Excellent

Tanja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being right downtown, close to shopping and restaurants. The hot tub on the roof was relaxing, and the front desk made sure to let us know it wasn't an inconvenience to call and ask them to check the cameras to see if there were people in them. It was nice to have them to ourselves in the late afternoon.
Stayed 1 night in Apr 2024
Response from Maddison | Mount Royal Hotel on 7 May 2024
Thank you Tanja for taking the time to leave us your feedback, we really appreciate it. We are so glad to hear that you enjoyed your stay with us and enjoyed our amenities and location. We hope to see you again for your next stay in Banff National Park.

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and an ideal location.
Stayed 3 nights in Apr 2024
Response from Maddison | Mount Royal Hotel on 6 May 2024
Thank you Tyler for taking the time to leave us your feedback, we are really happy to hear that you had good experience during your stay with us. We hope to see you again for your next trip in Banff.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Maddison | Mount Royal Hotel on 7 May 2024
Thank you Jim for leaving us your feedback, we hope to see you again for your next stay in Banff National Park.

8/10 Good

Sebastien

Stayed 2 nights in May 2024
Response from Maddison | Mount Royal Hotel on 6 May 2024
Thank you Sebastien for leaving us your feedback, we hope to see you again for your next stay in Banff National Park.

8/10 Good

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good location, value, service.
Stayed 3 nights in May 2024
Response from Katie | Mount Royal Hotel on 4 May 2024
Thank you Joel for taking the time to leave us your feedback, we are really happy to hear that you had good experience during your stay with us. We hope to see you again for your next trip in Banff.

10/10 Excellent

Stella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, & love the food from the restaurant.
Stayed 1 night in May 2024
Response from Maddison | Mount Royal Hotel on 3 May 2024
Thank you Stella for taking the time to leave us your feedback, we really appreciate it. We are so glad that you enjoyed your stay with us, we hope to see you again for your next adventure in Banff National Park.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Maddison | Mount Royal Hotel on 2 May 2024
Thank you Laura for leaving us your feedback, we hope to see you again for your next stay in Banff National Park.

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, close to dining and town night life.
Stayed 3 nights in Apr 2024
Response from Maddison | Mount Royal Hotel on 2 May 2024
Thank you Justin for taking the time to leave us your feedback, we really appreciate it. We are so glad that you enjoyed your stay with us, we hope to see you again for your next adventure in Banff National Park.

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the staff and the rooms were very clean
Stayed 1 night in Apr 2024

10/10 Excellent

wayne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
it was fine
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 1 May 2024
Thank you Wayne for leaving us your feedback, we hope to see you again for your next stay in Banff National Park.

8/10 Good

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. Location is great. Roof top Hot tubs could use some TLC but it was ok. Would have liked a regular coffee machine in the room instead of just an expresso coffee machine. Will stay again
Stayed 2 nights in Apr 2024
Response from Katie | Mount Royal Hotel on 1 May 2024
Thank you Nancy for taking the time to leave us your feedback, we really appreciate it. We are so glad to hear that you enjoyed your stay with us, and we hope to see you again for your next stay in Banff National Park.

10/10 Excellent

Ron, Eagle Bay

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in the center of the city, close to all amenities. Service is excellent and the food at the hotel is exceptional!
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 30 Apr 2024
Thank you Ron for taking the time to leave us your feedback, we really appreciate it. We are so glad that you enjoyed your stay with us, we hope to see you again for your next adventure in Banff National Park.

6/10 Okay

Emma Christina Marie

Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in Apr 2024
Response from Katie | Mount Royal Hotel on 30 Apr 2024
Thank you Emma for leaving a review.

8/10 Good

Eden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 27 Apr 2024
Thank you Eden for leaving us a review, we hope to see you again during your next trip in Banff National Park.

8/10 Good

Teresa, Edmonton

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was at the very end of the property which was very inconvenient and the air conditioning was not working properly.
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 27 Apr 2024
Thank you Teresa for taking the time to leave us your feedback. We are so sorry that you experienced some issues during your stay with us. We will look into what we can do to ensure this does not happened in the future.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is beautiful. Outstanding view of the mountains. Great amenities in the room. Would recommend.
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 27 Apr 2024
Thank you Andrew for leaving us your feedback. We are so glad to hear that you enjoyed the views of Banff. We hope to see you again.

2/10 Terrible

GAGANDEEP

Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 30 Apr 2024
Thank you Gagandeep for leaving a review, we hope we can do better for your next stay.

8/10 Good

Ronan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Quiet location even though it’s on the Main Street. The rooftop hot tubs were nice! Although the room was showing some wear and tear and there was some underwear left beside one of the nightstands, otherwise it was clean.
Stayed 2 nights in Apr 2024
Response from Katie | Mount Royal Hotel on 27 Apr 2024
Thank you Ronan for taking the time to leave us your feedback, we really appreciate it. We are so sorry about the issue you have experienced during your stay, we will bring this up to the correct department. We are really glad to hear that you enjoyed the location of our property.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Maddison | Mount Royal Hotel on 25 Apr 2024
Thank you Mike for leaving us your feedback, we are so glad to see that you enjoyed the location of our property. We hope to see you again for your next stay in Banff.

10/10 Excellent

Wendles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish hotel with a restaurant and bar which had a good menu choice with food beautifully presented. All the staff were friendly and helpful. Comfortable bedroom with great quality bedding.
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 25 Apr 2024
Thank you Wendles for taking the time to share your experience with us. We are really glad to hear that you received great service from our employees, and that you also enjoyed our on site restaurant Brazen. We hope to see you again for your next trip in Banff National Park.

8/10 Good

Mitchell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice, clean and affordable. AC didn’t work properly and room got hot during the night. USB phone chargers in nightstands did not work. Bed sheets were rough.
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 24 Apr 2024
Thank you Mitchell for taking the time to leave us your feedback, we really appreciate it. We are so sorry to hear that some issue arise during your stay with us, we will bring it to the right department and see what we can do to ensure it does not happen in the future. We hope to see you again.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Banff. Property is updated. Price is reasonable for the area. Parking can be a challenge although I didn't experience any issues, I can certainly see how it could happen. Good rule of thumb. Once you've got a spot make sure you don't leave for any reason....LOL Hot tub area is very nice. Can be crowded though so plan ahead.
Stayed 1 night in Apr 2024
Response from Katie | Mount Royal Hotel on 24 Apr 2024
Thank you Tim for taking the time to leave us your feedback, we really appreciate it. We are really glad to hear that you enjoyed the hot tub area during your stay at our property. He hope to see you again for your next gate away in Banff National Park.