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Reviews of Best Western Plus Siding 29 Lodge

2.5 out of 5
Best Western Plus Siding 29 Lodge
453 Marten Street, Banff, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 1005 reviews" "
Rating 8 - Good. 302 out of 1005 reviews" "
Rating 6 - Okay. 71 out of 1005 reviews" "
Rating 4 - Poor. 33 out of 1005 reviews" "
Rating 2 - Terrible. 24 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was clean. Staff was friendly. Location was very convenient. Breakfast was good thought the dining hall had very limited space.
Stayed 2 nights in May 2024

10/10 Excellent

margaret

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from frontdesk on 22 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Aubrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean ,tidy and within walkable distance to the town. Free parking.
Stayed 2 nights in May 2024
Response from J-ANNE on 21 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Paramvir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean rooms
Stayed 1 night in May 2024
Response from FRONTDESK on 20 May 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Clara

Disliked: Cleanliness, staff & service, property conditions & facilities
Accidentally booked the wrong night when I called to try and change the date the front desk girl was extremely rude and unhelpful. Ended up having to pay over $300 for a night we couldn’t even stay in, couldn’t even get a credit or partial refund.
Stayed 1 night in May 2024
Response from J-anne on 19 May 2024
To whom it may concern,Have a magnificent day!This is to inform you that the reservation you made was a prepaid reservation under Expedia which was considered as valid reservation. We only have 1 room left which is the Presidential Room - the one that you booked for that specific check-in date . When you called the hotel it's the day after which is too late to cancel .We apologized for the inconvenience that had caused you but if it has been cancelled right after you made the reservation wrong we could have sell it to someone else but it's not the way it happened - the reservation was finalized as valid reservation with no show of guest.Sincerely yours,J-annefrontdesk

10/10 Excellent

Heather

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, recently renovated. Wonderful staff and breakfast. Only word of caution is their parkade isn’t great. It’s old, small and incredibly hard to drive in wth anything except a small car. I was turning around and got a huge scrape on the front of my car. My two friends I was with could even fit their cars in it. So great place, just need to work on parking
Stayed 2 nights in May 2024
Response from J-anne on 19 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sneha Arvind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in May 2024
Response from FRONTDESK on 20 May 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

gye, mcallen

Travelled with family
Liked: Property conditions & facilities
i don't like it
Stayed 1 night in May 2024
Response from FRONT DESK on 16 May 2024
We are so sorry for that, we'll work hard to fix the issue you experienced and thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in May 2024
Response from FRONTDESK on 15 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel with very nice size rooms, all very nice.
Stayed 2 nights in Apr 2024
Response from J-anne on 14 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Little bit of the walk to the shops but a nice walk. Other than check in everything about the stay was smooth
Stayed 4 nights in May 2024
Response from J-anne on 14 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great. Will always stay here when visiting Banff. Just the dining area for breakfast is a little small.
Stayed 2 nights in May 2024
Response from J-anne on 14 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jina

Stayed 1 night in May 2024
Response from J-anne on 14 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

marlene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience room, clean and big, good location and complete amenities
Stayed 2 nights in May 2024
Response from J-anne on 12 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Chloe

Travelled with partner
Liked: Amenities
Convenient place to stay when visiting Banff. Lovely comfy beds and clean room on the whole. We were a little disappointed to find our room on arrival with half eaten bags of crisps and nuts in one of the draws, this clearly hadn’t been checked and cleaned. However, on the whole it was a pleasant stay.
Stayed 3 nights in May 2024
Response from FRONTDESK on 8 May 2024
We are so sorry for that, we'll work hard to fix the issue you experienced and thanks for staying with us. We appreciate your feedback!

8/10 Good

GAYAN

Stayed 1 night in May 2024
Response from FRONTDESK on 9 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

sungja

Stayed 1 night in May 2024
Response from FRONTDESK on 8 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

heli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from J-anne on 4 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and their services! Would totally come back here!
Stayed 1 night in Apr 2024
Response from FRONTDESK on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Malav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience ! Stayed here for 1 night, very affordable prices including breakfast, taxes, etc. Each and every staff member was super helpful and the rooms were beautiful. Will recommend everyone to stay at least one night !
Stayed 1 night in Apr 2024
Response from J-ANNE on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kaysia

Stayed 1 night in Apr 2024
Response from J-ANNE on 21 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Edward Kwok Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very convenient
Stayed 2 nights in Apr 2024
Response from J-anne on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Biligjargal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from J-anne on 28 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Junghyun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast & Cozy Bed
Stayed 1 night in Apr 2024
Response from J-ANNE on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Muath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location
Stayed 1 night in Apr 2024
Response from J-ANNE on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

TENILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet and walkable to downtown Banff!
Stayed 1 night in Apr 2024
Response from J-ANNE on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Apr 2024
Response from FRONTDESK on 25 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ishaan, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from J-ANNE on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ryan

Travelled with group
Liked: Amenities
Loved my stay
Stayed 1 night in Apr 2024
Response from J-ANNE on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

cliff

Stayed 1 night in Apr 2024
Response from frontdesk on 11 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and the hotel was clean. The only thing we didn't like was the breakfast dining area was very small and the tables were so close together it was almost impossible to walk between them and not disturb guests who were eating. Would stay here again but would eat in the room or go elsewhere.
Stayed 2 nights in Apr 2024
Response from J-anne on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kyeongmi

Stayed 1 night in Apr 2024
Response from J-anne on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Rick

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from J-anne on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FRONTDESK on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from J-anne on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Irene

Liked: Cleanliness
Good price
Stayed 2 nights in Apr 2024
Response from FRONTDESK on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cyrell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super neat and modern look. Easy access to downtown walkable to anything that you need to go.
Stayed 1 night in Apr 2024
Response from FRONTDESK on 17 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

K

Travelled with family
Liked: Cleanliness
It was at the end part of banff town so it’s a long walk if you would like to walk around town. The free breakfast was nice to have. We wish the pool was heated. It was so cold so people tend to stay in the hot tub. Little kids can’t enjoy swimming without shivering, my son’s lips were purple after 30 mins. We asked the staff if they can make it a little warmer but they insisted it’s “warm enough”
Stayed 1 night in Apr 2024
Response from FRONTDESK on 17 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

JEONGTAE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Frontdesk on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay in Banff
Stayed 6 nights in Apr 2024
Response from Frontdesk on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Deb

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms comfortable rooms with space Breakfast was okay as expected Would defiantly stay again Friendly super staff
Stayed 1 night in Apr 2024
Response from frontdesk on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, breakfast included is what made me choose them over other comparables.
Stayed 1 night in Apr 2024
Response from J-anne on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Michele

Liked: Cleanliness, staff & service
Parking garage could use sweeping
Stayed 2 nights in Apr 2024
Response from Frontdesk on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kamal

Stayed 1 night in Apr 2024
Response from Front Desk on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Elizabeth, Calgary

Travelled with family
Liked: Cleanliness, amenities
The hotel should have messaged customers that the pool and hot tub was closed during our stay. We were skiing and wanted to soak our muscles after a long ski. Everyone checking in when we were, were upset as well about the closed hot tub and pool. The only acknowledgement of the closed facilities were at the absolute end of the “choices of rooms” page on Expedia. We chose the first room, due to that’s all we needed, so we would have never scrolled to the bottom of the page of all the “policies etc”. The desk clerk Just kept interrupting me constantly while I was communicating to say, most hotels with sound issues or closures, message you through Expedia to communicate any inconvenience so you can make adjustments to your stay. I was the one who had to come up with the solution vs the front desk clerk. We paid extra for a room with a hot tub in the room. She suggested the hot springs, but we were not invested in that. Good idea though. Messaging the inconvenience would be recommended. We really like this hotel, but wish better communication would occur. April 8-13 I’m sure they will have unhappy customers until the communicate better. The little girl who wanted the pool, that’s who I really felt bad for. They cancelled and went elsewhere. We couldn’t find the direct phone number for Expedia to communicate to them for cancellation, so paid extra for a hot tub room.
Stayed 1 night in Apr 2024
Response from Front Desk on 12 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

TERMSAK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Maria

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from J-anne on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arriving tired and being able to get a coffee and relax was nice. Friendly staff but the computers are not useable.
Stayed 1 night in Mar 2024
Response from FRONTDESK on 6 Apr 2024
Dear Guest,Have a magnificent day!We are sorry for the computers. We already troubleshoot the computers at the lobby. You can now use it. Thank you!

8/10 Good

Lillian

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from J-anne on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gerald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing; walks away from dining options and downtown. Truly amazing.
Stayed 1 night in Apr 2024
Response from FRONTDESK on 4 Apr 2024
Thanks for staying with us. We appreciate your feedback!