BBQ/picnic Area
Check availability

Reviews of Fairfield Inn & Suites Arundel Mills BWI Airport

2.5 out of 5
Fairfield Inn & Suites Arundel Mills BWI Airport
7539 Teague Rd, Hanover, MD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 665 out of 1000 reviews" "
Rating 8 - Good. 231 out of 1000 reviews" "
Rating 6 - Okay. 67 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Gnarly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle driver Bennie was very polite and helpful. Make sure to check the conditioner and boady soap bottles before taking a shower! Overall, great place.
Stayed 1 night in Apr 2024
Response from John on 13 May 2024
I sincerely apologize for failing to meet your expectations. I have shared your feedback with our housekeeping team and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.

2/10 Terrible

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I was given 4 different rooms that smelled like body odor, and with no other rooms available, now have to fight to get a non-refundable payment back.
Stayed 1 night in Mar 2023
Response from John on 13 May 2024
I sincerely apologize for failing to meet your expectations. I have shared your feedback with our housekeeping team and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just all round great hotel, ain and simple. I'm picky and found to criticize with this one.
Stayed 1 night in Apr 2024
Response from John on 13 May 2024
We appreciate you taking the time to share your experience.Your feedback has been shared with the whole team as a way of celebrating the great guest experiences we delivered.

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional, room was very clean and the convenience of shopping, dining and easy access to everything.
Stayed 4 nights in Apr 2024
Response from John Paul on 17 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Fairfield Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mary, Baltimore

Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024
Response from John on 13 May 2024
We appreciate you taking the time to share your experience.Your feedback has been shared with the whole team as a way of celebrating the great guest experiences we delivered.

10/10 Excellent

Dawn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful.
Stayed 4 nights in Mar 2024
Response from John on 13 May 2024
We appreciate you taking the time to share your experience.Your feedback has been shared with the whole team as a way of celebrating the great guest experiences we delivered.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay
Stayed 1 night in Mar 2024
Response from John on 13 May 2024
We appreciate you taking the time to share your experience.Your feedback has been shared with the whole team as a way of celebrating the great guest experiences we delivered.

6/10 Okay

Bonnie, Stone Mountain

Travelled with partner
Disliked: Staff & service, amenities
Don’t expect much from this place. I’ve had worse and I’ve had better. Beware that they make you sign a waiver at check-in that you won’t destroy the place. You need to leave a $60 deposit. Another Fairfield we stayed in only required $20. Room service is only 3 days a week and of course, not the days we stayed. We had to request fresh towels. The breakfast on Monday was lacking - no fruit, no bottled water. Pastries were barely edible. I had to ask the Spanish- speaking guy for yogurt. Wasn’t super clean, but wasn’t horrible. No one bothered to ask how our stay was. I might go to another hotel next time. Just not welcoming.
Stayed 3 nights in Mar 2024

10/10 Excellent

Valerie

Staff is always friendly and accommodating.
Stayed 1 night in Feb 2024
Response from John Paul Caalaman on 17 Apr 2024
Dear Valerie,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Fairfield Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Luis

Liked: Cleanliness, staff & service
Got stuck in the elevator with my son & niece and then after waiting over 10 and no one events hiy mo
Stayed 2 nights in Feb 2024
Response from John Paul Caalaman on 17 Apr 2024
Dear Luis,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the engineer and the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Susan

Travelled with family
The front desk staff were welcoming and helpful . Room was large and very comfortable.
Stayed 1 night in Feb 2024
Response from John Paul Caalaman on 17 Apr 2024
Dear Mrs. Susan,On Behalf of the hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly to those who matter the most-you! your feedback has been shared to the entire Fairfield Team as way of celebrating the great experiences we delivered. once again, I appreciate you taking the time to share your feedback.

8/10 Good

Tyree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above Average
Could use a fan in the bathroom. Room was a bit smaller than most, but it was clean. Wish we had known about the shuttles to/from airport and the airport rental car facility.
Stayed 1 night in Feb 2024

8/10 Good

Nikisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Great location. Clean establishment. Could improve on breakfast food selection. There was a dank smell upon entering the room but it dissipated after turning on the heat.
Stayed 4 nights in Feb 2024

10/10 Excellent

Lakeisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a cul-de-sac. There wasn't a lot of traffic but it was right across the street from the mall and casino. The staff was friendly. The room was very clean. The shower was amazing. It was large enough for two people. The water was hot and the water pressure was good. It felt like a spa. The bed was comfortable.
Stayed 1 night in Dec 2023

8/10 Good

Falicia

Liked: Staff & service, property conditions & facilities
Room smell of Midew.Otherwise best Staff !
Stayed 1 night in Dec 2023

10/10 Excellent

Maurice, Fredericksburg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All hotels should be like this one. GREAT!!!
My stay was excellent. Very friendly from beginning and informative and helpful. Room very clean and all surrounding area also. Used the shuttle to airport. Driver on time, very polite and efficient. There is nothing I can say bad about this hotel. Everything was great. I definitely would stay here again. Also very reasonably priced.
Stayed 3 nights in Dec 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Libor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

mayank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Nov 2023

6/10 Okay

Lakisha

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Our room smelled very musty. I sprayed essential oils but it couldn't cover the smell. The bathroom had a broken towel rack so we didn't have anywhere appropriate to hang our towel/washclothes.
Stayed 3 nights in Nov 2023

8/10 Good

Latasha

Stayed 3 nights in Nov 2023

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was painted in nice colors the staff was nice. The hotel was close to my family and shopping. Please keep up the good work . I love Marriott.
Stayed 1 night in Nov 2023

10/10 Excellent

Carson, Kyiv

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was a bit dry. The front desk person would not accept quarters for payment??? Other wise everthing was fine.
Stayed 2 nights in Nov 2023

8/10 Good

Darline

Liked: Cleanliness, staff & service, property conditions & facilities
Very good 👍
Stayed 1 night in Oct 2023

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Diana

Nice
Stayed 2 nights in Oct 2023

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, amenities
Great
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Stephanie, Brentwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was beautiful when it was new. It needs refurbishing: new upholstery, a new elevator (one is almost always broken apparently). It was very comfortable, had a good fitness room. We didn't like the free breakfast overly, but it was OK. We would have preferred a more conventional breakfast buffet. But we would stay there again, now that we know where it is...
Stayed 2 nights in Oct 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy entrance to major interstate. Friendly staff.
Stayed 3 nights in Oct 2023

10/10 Excellent

Cathy, Smyrna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wow, the staff at this hotel is INCREDIBLE! So friendly, helpful, kind, accommodating. They are definitely the nicest staff I have EVER experienced at a hotel. And the hotel is nice, room clean and spacious, super-easy parking, and LOADS of good shopping and restaurants very near by. The area also feels really safe.
Stayed 1 night in Oct 2023

6/10 Okay

Tracy

Stayed 3 nights in Oct 2023

10/10 Excellent

Michelle

Stayed 3 nights in Oct 2023

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Carin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Melinda

Stayed 1 night in Sep 2023

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Guest service/front desk was extremely helpful and welcoming.
Stayed 1 night in Sep 2023

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice. Check in was friendly and easy.
Stayed 1 night in Sep 2023
Response from Jen on 19 Sept 2023
We appreciate your feedback; it's been a pleasure to serve you.

10/10 Excellent

Dennis

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact that you only have to put down a $20 incidental fee, no $150 to $200 deposit.
Stayed 1 night in Sep 2023

10/10 Excellent

cassandra

Stayed 1 night in Sep 2023

6/10 Okay

Al

Travelled with family
Disliked: Staff & service, property conditions & facilities
Its a nice facility but there was a Plumbing leak which flooded the bedroom floor. The frint desk manager threw towels on floor and told us that maintenance would be contacted in tbe morning. We had to ask for a room change before our rooms were changed. Room change was never offered to us.
Stayed 1 night in Aug 2023

10/10 Excellent

Formithia

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was very nice
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Jackson pollack like painting seamen headboard
The staff was kind, professional and prompt to respond. It was a great stay till we saw the bed. The head board was a little like a splatter painting only with seamen . Nothing like looking up and seeing that all over the head board. The front desk was responsive, although they did not compensate me for this . In addition the ac needs to be desperately cleaned and filters changed along as the ac was not functioning properly, and there was some mold in the shower by the doorway. The sheets were at least fresh , towels were a little rough but staff was excellent which was the saving grace.
Stayed 1 night in Aug 2023

10/10 Excellent

Tenika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed for 1 night, however the hotel staff was very accommodating. They even went and got me some hot water for my tea after i had checked out and was leaving. My husband even commented on how spacious the room was. I will definitely stay again
Stayed 1 night in Aug 2023