Suite, 1 King Bed | Living area | LCD TV, Netflix, pay films, MP3 dock
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Reviews of Canopy by Hilton Baltimore Harbor Point

4 out of 5
Canopy by Hilton Baltimore Harbor Point
1215 Wills Street, Baltimore, MD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 531 out of 755 reviews" "
Rating 8 - Good. 114 out of 755 reviews" "
Rating 6 - Okay. 54 out of 755 reviews" "
Rating 4 - Poor. 27 out of 755 reviews" "
Rating 2 - Terrible. 29 out of 755 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really beautiful. We loved the common area 9th floor terrace. Great location
Stayed 1 night in May 2024

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. I was in town to bury my father and the front desk staff was very accommodating and kind.
Stayed 2 nights in May 2024

8/10 Good

Dawn, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Hallways smelled odd. Laminate flooring in rooms. Good sized rooms. Beds comfortable. Service in hotel restaurant very slow. Hotel was good.
Stayed 3 nights in May 2024

8/10 Good

Kenya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend it here. You have to pay for parking though
Stayed 2 nights in Apr 2024

6/10 Okay

Ashley, Silver Spring

Overall my stay was decent/good. It wasn’t too pricey but I have stayed at better Canopy’s. The front desk person wasn’t super inviting when I arrived. She was nice but wasn’t the most hospitable and welcoming. The room was nice but needs a little touching up as there was a broken thing under the sink. The floor has deep scratches. Overall, the hotel is nice and worth the stay but I think it wasn’t as nice as other Canopy’s I’ve stayed at over the years.
Stayed 1 night in May 2024

10/10 Excellent

Gilles

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Yingming, Chicago

Stayed 1 night in May 2024

10/10 Excellent

Christy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I have traveled the world and we have NEVER experienced such true, sincere, hospitality! The day after Melissa checked us in, we were at breakfast and I saw something that just about made me cry; Melissa ran out to valet and was physically assisting a very, elderly gentleman walk. We were blown away by employees helping us without us even asking!
Stayed 2 nights in May 2024

10/10 Excellent

DeJhanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The hotel ambiance and atmosphere was amazing. The rooms were beautiful, very modern farmhouse which I love. The lobby bar and restaurant is the place to be at night. Very close to a ton of restaurants and shopping centers!
Stayed 2 nights in Mar 2024

10/10 Excellent

Dr. Rafael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new, gorgeous. Super friendly staff. A ton of walkable restaurants and bars. great views
Stayed 1 night in May 2024

6/10 Okay

Quanika

Travelled with partner
Liked: Cleanliness, amenities
There was a lot of construction going on in the area. Not many restaurants
Stayed 2 nights in May 2024

10/10 Excellent

Shanell

Stayed 1 night in May 2024

10/10 Excellent

Travis

Stayed 1 night in May 2024

6/10 Okay

Jennifer

Stayed 3 nights in Apr 2024

2/10 Terrible

Nicholas

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Power was out until after midnight and nobody could check in. I realize that is nobody’s fault at the hotel but they offered no concessions. All I got was a partial coupon for a drink at the bar the next morning
Stayed 1 night in Apr 2024

10/10 Excellent

Jami

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, amazing view of River, location was continent- disappointed w the cost of parking. For the price of room parking should be included.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay, will be back!
Stayed 1 night in Apr 2024

6/10 Okay

Daniel, Pensacola

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Waited to get a room. But watched while a number of other parties checked in. And then around 8:15 pm, the restaurant and bar abruptly closed. Computer issues. I said I had cash but still no. Disappointing. Won’t stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Cynthia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty hotel, nice rooms, great staff and location
Stayed 2 nights in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Property is in the middle of a construction area. When everything is done I think it will be a great place to stay. I would definitely use them again
Stayed 2 nights in Apr 2024

10/10 Excellent

Harmony

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful with the waterfront view. Lots of construction going on around so not there yet. Pillows were too soft. Rain shower was amazing. No pool, which was disappointing.
Stayed 2 nights in Apr 2024

10/10 Excellent

Shakyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Janae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very luxurious with a nice view it was definitely worth it
Stayed 2 nights in Apr 2024

6/10 Okay

Marek

Travelled with family
Cindy Lou’s’ Fish House restaurant serves almost no sea food. Service is terrible. Beet salad had canned beets in it and lettuce was several days old. Wines are way overpriced. Call an Uber and eat somewhere else.
Stayed 4 nights in Apr 2024

8/10 Good

Gina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Very friendly and accommodating. Beautiful Hotel. I didn’t like that I reserved a balcony and didn’t get one.
Stayed 1 night in Mar 2024

10/10 Excellent

Rashean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff was friendly.
Stayed 3 nights in Apr 2024

10/10 Excellent

Fred

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience staying there and the staff were very accommodating.
Stayed 3 nights in Mar 2024

10/10 Excellent

dennis

Stayed 1 night in Mar 2024

10/10 Excellent

Sherrie

Travelled with group
Such a nice hotel. Beautiful view. Check in was easy and staff was so nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction right next door.
Stayed 2 nights in Mar 2024

8/10 Good

Daniel, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great new hotel. Staff could be better trained (no attention of the valet parker when we arrived; check-in clerk flipping through brochures while I was paying). Rooms are great and surroundings are coming up around the hotel. Good access to the water front.
Stayed 1 night in Mar 2024

10/10 Excellent

CHRISTELLE

Stayed 1 night in Mar 2024

2/10 Terrible

lav

Disliked: Property conditions & facilities
Wont recommend
Stayed 1 night in Mar 2024

10/10 Excellent

Milton

Travelled with partner
The views are amazing and loved the complimentary water!
Stayed 1 night in Mar 2024

10/10 Excellent

Ruslan, Centennial

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property right on the Harbor in Harbor East neighborhood. Professional staff at front desk. Within walking distance to Fell’s Point, Little Italy and Inner Harbor. Clean and spacious room. Really comfortable bed.
Stayed 5 nights in Mar 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick easy. The lobby, room, and gym were very CLEAN! I honestly have no complaints. For the price, location, and view — it was great & I will definitely stay again when in Baltimore.
Stayed 2 nights in Mar 2024

10/10 Excellent

Douglas

Stayed 1 night in Mar 2024

10/10 Excellent

Nicole, Fairfax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Karey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from the 12th floor. Staff was very accommodating, pleasant, and professional. They have a pool table in the lobby and a terrace/gym open 24hrs as well. Walking distance wasn’t bad at all. I highly recommend definitely will be back!

10/10 Excellent

Kwadwo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk Supervisor provided excellent customer service
Stayed 2 nights in Mar 2024

10/10 Excellent

Nakia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel that did not disappoint with a beautiful view of the river especially at night. I would definitely come again.
Stayed 1 night in Mar 2024

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and helpful staff. Loved the location and view of the harbor!
Stayed 1 night in Mar 2024

4/10 Poor

Xinlei

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The staffs in the front desk are extremely rude.
Stayed 2 nights in Mar 2024

10/10 Excellent

Breanna

Stayed 1 night in Mar 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and relaxing. I will not be staying at this location anymore due to the parking situation. Paid $56.32 to park and received tickets from a security company that monitors the garage stating I did not pay to park. Went to the hotel reception desk that stated it’s not their garage and could not help. Now it’s up to me to dispute these tickets. Beware when you park in the parking garage.
Stayed 1 night in Mar 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive parking! Nice $5 light breakfast for $5! Area around the hotel is a noisy construction site!!
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024