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Reviews of Comfort Inn & Suites Baltimore Inner Harbor

3 out of 5
Comfort Inn & Suites Baltimore Inner Harbor
120 E Lombard St, Baltimore, MD

Reviews

5.0
Rating 10 - Excellent. 163 out of 1096 reviews" "
Rating 8 - Good. 103 out of 1096 reviews" "
Rating 6 - Okay. 191 out of 1096 reviews" "
Rating 4 - Poor. 218 out of 1096 reviews" "
Rating 2 - Terrible. 421 out of 1096 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

JoAnn

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Overall the hotel is average. It is older but was clean. Limited amenities. Free breakfast but food was cold. Only street loading/unloading and then need to go up 4 steps. Parking was expensive at lot across the street and 1/2 block away. Elevator got stuck while I was in it. Some staff was nice - some were rude.
Stayed 3 nights in May 2024

2/10 Terrible

Francisco

Travelled with family and small children
Disliked: Property conditions & facilities
Really dirty room and rotten smell on hallway. I will never booked there again.
Stayed 1 night in May 2024

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Solid
Stayed 2 nights in May 2024

2/10 Terrible

Amy

Business traveller
Disliked: Cleanliness, staff & service, amenities
I had to leave this hotel due to the fact I had been moved to two different rooms and the AIR conditioning was not working in either. The door on the room was quite ajar and had a large gap between it and the door frame. This made me feel unsafe, especially considering the neighborhood. When I wanted to check out and refund the remainder of my days, they did not oblige. The front desk staff were also rude and did not bolster confidence in my safety at this hotel.
Stayed 4 nights in May 2024

2/10 Terrible

Hyun-June

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 5 nights in May 2024

4/10 Poor

tessa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking.
Stayed 4 nights in Apr 2024

6/10 Okay

Olivia

Business traveller
Liked: Staff & service, property conditions & facilities
Street below was very loud. Not the best but not the worst. Breakfast was below average
Stayed 2 nights in May 2024

8/10 Good

Yinghua

Business traveller
Liked: Cleanliness, staff & service
Good price but very noisy, have no soap and shampoo.
Stayed 4 nights in May 2024

6/10 Okay

Aries

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2024

2/10 Terrible

Daniel, Olathe

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend this property to anyone! The ac did not work in the room. Requested 3 times someone come look at it. When someone finally did, they only got the bedroom one working not the living room one. Then that night at 11:00pm we had to move rooms to a smaller room because there was a burning smell coming from the ac unit in the room. The showers did not drain, you would be taking a shower in standing water. The rooms were updated but not the bathrooms. One of my worse experiences ever!
Stayed 3 nights in Apr 2024

10/10 Excellent

Shane, Brookfield

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024

4/10 Poor

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

Latarsha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time @ this property. I came for vacation. Staff was very friendly & patient. I will be back next time I take vacation & I would highly recommend you to travel @ this location.
Stayed 2 nights in Apr 2024

4/10 Poor

Susan

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Kathryn

Disliked: Cleanliness, amenities, property conditions & facilities
This is not just a budget hotel - it needs immediate upkeep to meet minimum standards. Elevator and lobby smelled horrible, paint was peeling, floors were dirty, and the room itself was absolutely filthy - including dirt, hair and crumbs on floors and surfaces, and dried-on something in the wire trash can. Pillows were stained, tub was grimy, and the window was stuck OPEN and could not be closed (though previous tape was stuck on as if someone tried to hold it shut with tape?) which was extremely noisy all night. The toilet and sheets appeared clean enough, and the tv worked, but that’s the best I can say about it. I would never stay here again - spend $40 more and stay anywhere else.
Stayed 1 night in Apr 2024

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When booking online or if even over the phone they should make known that their is no parking at that location and you have to park at the Radisson across the street. But other then that it was very good and the young lady who checked me in was fantastic. And helped me with my parking problem lol. I wish i got her name but i didn't, she was so sweet helping a flustered old man 😂
Stayed 1 night in Apr 2024

6/10 Okay

Lisa

Travelled with group
The staff was courteous, however our room wasn't ready until an hour after standard check in. The property was clean, but needs some necessary updates and maintenance. The bathtub had a steady drip and the tile was in desperate need of repairs.
Stayed 1 night in Apr 2024

4/10 Poor

Equetta

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mold was in the shower. Tub dirty. Dining area was not clean. Not worth the cost.
Stayed 2 nights in Apr 2024

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was dirty and things were falling apart. Would not recommend.
Stayed 1 night in Apr 2024

6/10 Okay

Megan

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The location was great. The room was not so great.
Stayed 1 night in Apr 2024

4/10 Poor

Darren

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is in need of renovations. Seriously! For the location and how close it is to the harbor, it can be better. Toilet not working, heating system sound like it’s on its last leg, ceiling cracking in the shower, elevators need to be revamped….
Stayed 2 nights in Apr 2024

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities
Property needs updating the rugs dirty the room not clean or updated the ac was not blowing cold air. The lobby walls need update everything needs update I will never stay here again if you a single person then this is hotel is for you!
Stayed 4 nights in Mar 2024

10/10 Excellent

Chartay

Liked: Staff & service, property conditions & facilities
Concierges were very friendly at check-in and checkout.. Great customer service
Stayed 1 night in Apr 2024

8/10 Good

Xianfeng

Business traveller
Liked: Cleanliness, staff & service, amenities
It is convenient to walk to conference center and the harbor.
Stayed 4 nights in Mar 2024

6/10 Okay

Phuoc

Stayed 1 night in Jun 2023

8/10 Good

Jacob

Stayed 1 night in Feb 2024

2/10 Terrible

Annalee

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Smoke smell. Overall dirty. double bed when paid for king. staff was nice. left after 10 minutes of checking in. Went to a different hotel
Stayed 1 night in Mar 2024

4/10 Poor

Marc

Disliked: Cleanliness, staff & service, property conditions & facilities
Noisy room with many things falling apart or rusty and mold in the vent system
Stayed 4 nights in Mar 2024

6/10 Okay

Kim

Stayed 1 night in Mar 2024

6/10 Okay

Laura

Friendly abs helpful staff
Stayed 1 night in Mar 2024

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
very good

2/10 Terrible

Suzanne

Liked: Staff & service
Disliked: Property conditions & facilities
Bedbugs. Filthy sticky floor. Moldy bathroom. Hormones to a second room. Smoke detector was off the wall and on the counter. AVOID.
Stayed 2 nights in Mar 2024

2/10 Terrible

Oupeth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The condition of the hotel was not disclosed at booking. Even though it's a non smoking hotel, it was obvious our room had smokers previously. The smoke detector kept going off. The staff just told us to remove it completely as there was no maintenance staff available to fix. The room lacked a coffee table and only one 3 seater sofa for our group of 6. The washroom was.mouldy and dirty. The AC unit did not work properly as our room was very hot all day and night. We needed to find a safe spot to park our minivan with overhead cargo bin. None of the lots could accommodate. The staff could not help and did not know where we could park. We ended up finding our own valet parking at the Hilton Garden Inn, a full 20 minute walk away.
Stayed 1 night in Mar 2024

6/10 Okay

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was very helpful when the microwave in the roomnstarted on fire. They replaced it the same day and also cleaned out the sink drain so the water would go down.
Stayed 4 nights in Mar 2024

6/10 Okay

Oksana

Liked: Staff & service
Disliked: Property conditions & facilities
Very old. Lot of broken stuff.
Stayed 1 night in Mar 2024

6/10 Okay

Ashlee

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The heat and refrigerator didn't work on my 808
Stayed 3 nights in Mar 2024

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Hope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did an excellent job.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay and the staff were great!
Stayed 3 nights in Feb 2024

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient close to harbor and attractions great view of the harbor from our room staff was very helpful and knowledgeable and very friendly we enjoyed our visit and stay
Stayed 4 nights in Feb 2024

4/10 Poor

Kelsey

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Bashiru

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Everything was good
Stayed 1 night in Feb 2024

2/10 Terrible

Tobarshall

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was disgusting!
Stayed 1 night in Feb 2024

2/10 Terrible

Hebah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doors don’t shut properly, hairs left in the showers, bugs crawling on the doors. STAY AWAY!
Stayed 2 nights in Feb 2024

2/10 Terrible

Kavita

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please don't go here
Will never go there. Floor was full of marjuana, that makes me so sick that I have to check out within a day. No temporary parking even for checking, very old building. Outside is also full of smoke smell and noisy. Bed was so uncomfortable too
Stayed 2 nights in Feb 2024

6/10 Okay

Darius

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly free breakfast was a plus gym facility was nice rooms were a bit outdated and not the cleanest but when housekeeper was notified she was great and did a terrific job didhave to switch rooms due to cleanliness
Stayed 4 nights in Feb 2024

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service, room comfort
Be aware if you need an accessible room
Good parts of our stay: Check in was quick and easy. The person who checked us in was very helpful. Parking is next to the hotel for about $30/day - easy enough. The beds were very comfortable and the shower had great water pressure. Things that could use improvement: The room was an accessible room (though I told her that we just needed a regular room.) The ‘accessibility’ though is questionable. There is a lip going into the bathroom that could be difficult for a wheelchair user. The shower is big enough and probably very useful but I - a standing 5 ft 5” person - had a hard time using the tall sink. I would imagine it’s useless for someone in a wheelchair. The room is located down a little hallway - again, possibly difficult to navigate. The beds are tall. The location is great for the CFG arena - 10 minute walk. We had no trouble finding an Uber when we needed it. The price was good for what we received. The hotel is adequate but could use extensive upgrades.
Stayed 1 night in Feb 2024

4/10 Poor

Bec

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The cheapness definitely shows. Wasn't terrible, but I definitely felt a little gross
Stayed 1 night in Feb 2024

10/10 Excellent

Lara

Stayed 1 night in Feb 2024