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Reviews of Baltimore Marriott Waterfront

3.5 out of 5
Baltimore Marriott Waterfront
700 Aliceanna St, Baltimore, MD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 741 out of 1004 reviews" "
Rating 8 - Good. 159 out of 1004 reviews" "
Rating 6 - Okay. 56 out of 1004 reviews" "
Rating 4 - Poor. 24 out of 1004 reviews" "
Rating 2 - Terrible. 24 out of 1004 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erin

Travelled with partner
We had a great stay. The staff was very professional and friendly.
Stayed 2 nights in May 2024
Response from General Manager on 22 May 2024
Dear Erin,Your glowing review of Baltimore Marriott Waterfront is very much appreciated! Our friendly staff will be overjoyed to hear they helped make your stay one to remember. Thank you for sharing your comments, and we can't wait to see you next time you're in Baltimore!Sincerely,Property Leadership

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was super comfortable and shower very clean. Had two rooms but they didn’t put together and made it seem like a big deal to change. Valet service much better than two years ago when we stayed but I had to pay separate which was weird.
Stayed 2 nights in May 2024
Response from General Manager on 22 May 2024
Dear Karen,Thank you for choosing Baltimore Marriott Waterfront and for your feedback. We are pleased to hear that our comfortable beds and dedication to cleanliness made a great impression on you during your recent stay. However, we are disappointed about the difficulty in arranging adjacent rooms. Your input is valued and we will address this matter with the front desk team to ensure we are meeting our high standards of hospitality going forward. Nevertheless, it was a pleasure having you here, and we look forward to welcoming you back again soon for another pleasant visit in the future.Sincerely,Property Leadership

10/10 Excellent

Scott

Stayed 2 nights in Mar 2024

10/10 Excellent

Mindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the Baltimore wayerfront
Stayed 2 nights in May 2024
Response from General Manager on 15 May 2024
Dear Mindy,It sounds like our location was a hit! We're glad you chose to stay at Baltimore Marriott Waterfront and truly appreciate your five-star review. Come back anytime. Sincerely,Property Leadership

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Very clean room, but common areas not as clean. Elevators dusty and dingy. Service at the front desk was sub par.
Stayed 2 nights in Apr 2024
Response from General Manager on 8 May 2024
Dear David,Thank you so much for your review. We're glad you enjoyed our immaculate rooms, but we apologize that the rest of your stay didn't quite meet your expectations. Rest assured, using your feedback, we'll be sure to up our maintenance in the common area, as well as the service our receptionists deliver to our guests. We hope to see you again soon.Sincerely,Property Leadership

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Carrie

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Hotel is up to date and clean. People in general are not very friendly and the food was not great and expensive.
Stayed 1 night in Apr 2024
Response from General Manager on 7 May 2024
Dear Carrie,We're grateful to have hosted you at Baltimore Marriott Waterfront. While it sounds like you found your room clean and tidy, we're sorry if you received anything less than warm hospitality. Rest assured, we'll remind our team members of their important role in delivering friendly service. Next time you're in town, we hope you'll give us a chance to show you how we've improved.Sincerely,Property Leadership

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to a harbor view. Our room was comfortable and spacious. Great view. Restaurants were within walking distance.
Stayed 1 night in Feb 2024
Response from General Manager on 27 Apr 2024
Dear Janet,We're delighted to hear that you enjoyed your upgraded harbor view room and found it comfortable and spacious. It's wonderful that you were able to appreciate the great view and easily access nearby restaurants. Thank you for sharing your positive experience with us, and we hope to welcome you back soon!Sincerely,Property Leadership

10/10 Excellent

Sophia

Stayed 3 nights in Apr 2024

8/10 Good

Jacqueline, Farmingville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was excellent
Stayed 2 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Jacqueline,Thank you for choosing Baltimore Marriott Waterfront! We're thrilled that our front desk team made a great impression. We'll be sure to pass along your compliments, and we look forward to welcoming you back for another excellent experience!Sincerely,Property Leadership

10/10 Excellent

Carla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and so many walkable destinations. Great for kids. Enjoyable stay
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Carla,Thank you so much for staying with us at Baltimore Marriott Waterfront. Impressing every guest with a wonderful experience is always our top priority, so we're thrilled we could go above and beyond for you and your kids. It's great to read you were able to take advantage of our convenient location as well. The pleasure was all ours, and we hope you'll choose to visit us again soon.Sincerely,Property Leadership

10/10 Excellent

Julissa

Stayed 1 night in Apr 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay.
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Ruth,Our staff at Baltimore Marriott Waterfront was honored to host you for your recent getaway. It brings us great joy to know that you thoroughly enjoyed your stay. Thank you for taking the time to leave your kind review, and we look forward to seeing you again for another five-star stay.Sincerely,Property Leadership

10/10 Excellent

Sabrina

Stayed 1 night in Apr 2024

10/10 Excellent

Ronald, New Ellenton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay
Stayed 4 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Ronald,Thank you for staying with us and for your feedback. We're glad you had a five-star experience. We hope to welcome you back soon for another great stay at Baltimore Marriott Waterfront.Sincerely,Property Leadership

10/10 Excellent

Anisah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing very nice area the only down grade was the parking
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Anisah,Thank you for choosing to stay with us at Baltimore Marriott Waterfront. We are proud to have earned your five-star rating and appreciate the constructive feedback. We'll take your suggestions into consideration for potential improvements, and we hope you join us again for another great stay.Sincerely,Property Leadership

10/10 Excellent

Heather

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great area, clean and on the water. Helpful staff.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Heather,We at Baltimore Marriott Waterfront appreciate your review. We agree we are in a great location and hope you found it convenient. Most of all, we are thrilled you experienced our warm and friendly staff. We would love to host you again. Sincerely,Property Leadership

10/10 Excellent

Shekofe, Yorba Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Shekofe,We are delighted to hear that your stay met your expectations. Thank you again for your review. We hope to host you again soon.Sincerely,Property Leadership

10/10 Excellent

Jessie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great views. Walkable to aquarium and inner harbor.
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Apr 2024
Dear Jessie,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and that our stunning views helped make your stay a terrific one. We hope to welcome you back soon for another great experience at Baltimore Marriott Waterfront.Sincerely,Property Leadership

10/10 Excellent

William, White Plains

Stayed 3 nights in Apr 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Lisa

Stayed 1 night in Apr 2024

10/10 Excellent

Erich

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Erich,Thank you for visiting Baltimore Marriott Waterfront and for your fantastic review! It was nice to have you as our guest, and we want to welcome you back again anytime for another great stay.Sincerely,Property Leadership

10/10 Excellent

Agnes

Stayed 1 night in Apr 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and staff was great. Beautiful place to stay. Lots of options to eat out. The hotel has its own parking garage. Family friendly and right in front of the harbor which it was perfect to walk to restaurants and the aquarium. Beautiful place to stay in.
Stayed 1 night in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Diana,It brightens our day to know that you had a fantastic stay with us! Thank you so much for your perfect rating and kind words about our impeccable facility, hospitable team, and excellent location. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Sincerely,Property Leadership

10/10 Excellent

Mariann, Quakertown

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hospitality staff- Michelle and Bob! Do wish there was a pool on site.
Stayed 3 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Mariann,Thank you for sharing your experience with us! We're thrilled that Michelle and Bob left a positive impression on you with their hospitality. While our on-site pool is permanently closed, we hope our other amenities and comforts contributed to providing a memorable experience for you. We appreciate your feedback and hope to welcome you back to Baltimore Marriott Waterfront for another enjoyable stay.Sincerely,Property Leadership

10/10 Excellent

Talonda

I love this property, the staff are wonderful! They acknowledged my birthday and upgraded my room! I’ll be back soon ❤️
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Thank you for your comments, we're delighted to hear that you had such a great stay with us! We pride ourselves on our friendly staff and amenities and will be sure to share your comments with our team so they know how much you enjoyed your stay. We hope for a chance to see you again in the future!Sincerely,Property Leadership

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view! Very comfortable!
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Jessica,At Baltimore Marriott Waterfront, your satisfaction is our priority, and it's wonderful to know that we could provide you with a memorable experience. We look forward to welcoming you back for more fantastic views and another comfortable stay!Sincerely,Property Leadership

8/10 Good

bonita

Liked: Cleanliness, staff & service, property conditions & facilities
No shuttles to facilities when major events are happening in area
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Bonita,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! That said, your feedback will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon. Sincerely,Property Leadership

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Brian,Thank you for your review and for giving us a perfect rating! It was such a pleasure having you as our guest, and we hope you return soon.Sincerely,Property Leadership

8/10 Good

Russell

Travelled with family
Liked: Cleanliness
Room was great clean and comfortable
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Russell,It was a pleasure to have you as our guest at Baltimore Marriott Waterfront and we are delighted you enjoyed your stay. Thank you for sharing your kind words about our clean, comfortable accommodations. We look forward to welcoming you back again soon.Sincerely,Property Leadership

10/10 Excellent

MICHAEL, Brooklyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, clean and friendly. Highly recommended
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Thank you for choosing to stay with us at Baltimore Marriott Waterfront. Your comments are very kind and we thank you for highlighting our friendly and clean environment. We hope to see you again soon.Sincerely,Property Leadership

10/10 Excellent

charly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Tanya,Thank you for your review and for giving us a perfect rating! We truly appreciate your kind words about our lovely hotel and are pleased you thoroughly enjoyed your stay. It was a pleasure having you here, and we hope you return soon!Sincerely,Property Leadership

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from General Manager on 6 Mar 2024
Dear Timothy,Thank you for the five-star review! We are happy to hear that you had a great stay at Baltimore Marriott Waterfront. Next time you are in town, we hope you will choose to stay with us again.Sincerely,Property Leadership

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very professional and helpful!
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Kathleen,Thank you so much for taking the time to share your thoughts with us. Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations! It was a pleasure having you here, and we hope to welcome you back the next time you visit Baltimore.Sincerely,Property Leadership

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

MARIELA

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Colleen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property with fantastic employees. I would definitely stay here again.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Colleen,It was a delight hosting you at Baltimore Marriott Waterfront, and we appreciate you taking the time to leave such an excellent review. One of the best compliments we can receive is knowing our guests will return. Our team is already looking forward to your next visit!Sincerely,Property Leadership

8/10 Good

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good stay except that it coincided with a dance championship and 2 of 3 elevators were out of service for 2 days out of 3 day stay. Waits were up to 20 minutes
Stayed 2 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Regina,It's terrific you had a good stay; however, we apologize that certain aspects fell short of your expectations. Rest assured, we are working diligently to ensure all our elevators are up and running as soon as possible. Thank you for your patience, and we hope you'll revisit us for a better overall experience. Sincerely,Property Leadership

6/10 Okay

Jay

Travelled with partner
Disliked: Property conditions & facilities
Elevator was down stood in line for 30 min..Restaurant wasn’t we’ll explain.. Training new staff waited 25 min till they figured out what room to put us in.. very cold at the desk checking in., no place to self park. Had to pay to $49.50 to park vehicle after paid over $200 for a room.. sorry I won’t be back..
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Jay,While we thank you for being our guest and sharing your feedback, we are sorry to see you had some concerns during your visit. Our team is always working to improve, so we will be sure to review each of your comments to ensure we are always offering our best. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. We hope you'll reconsider and give us another chance to show you we are better than this.Sincerely,Property Leadership

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel and the location- amazing
Stayed 2 nights in Feb 2024
Response from General Manager on 17 Feb 2024
Dear Denise,Now there's a review we strive to see from all of our guests! Thank you for choosing Baltimore Marriott Waterfront and for sharing your lovely review. We are delighted you were impressed with our amazing hotel and perfect location. It would be an honor to welcome you back on future trips to Baltimore.Sincerely,Property Leadership

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Madelaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023
Response from General Manager on 15 Feb 2024
Dear Madelaine,Thank you so much for choosing to stay with us at Baltimore Marriott Waterfront. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back soon.Sincerely,Property Leadership

10/10 Excellent

FREDERICK

Stayed 1 night in Feb 2024

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was safe and very convenient for entertainment and dining
Stayed 3 nights in Jan 2024
Response from General Manager on 7 Feb 2024
Dear Kenya,We're so happy to know that our safe accommodations and prime location were perfect for your needs. Thank you so much for the high rating, and we hope you'll join us again at some point later down the line. Sincerely,Property Leadership

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my one night stay with a great view. Will be back!
Stayed 1 night in Feb 2024
Response from General Manager on 7 Feb 2024
Dear Darius,Thanks for staying at Baltimore Marriott Waterfront! We are always delighted to hear fantastic comments such as yours. It was a privilege to have you as our guest, and we cannot wait for your next visit!Sincerely,Property Leadership