Balikesir Trip

We stayed here for 3 nights and unfortunately had a largely terrible experience. While the spa, indoor swimming pool, and breakfast were good, almost everything else fell far short of acceptable standards, let alone 5 star claims. ​Our room smelled terrible, like a dead rat. When we reported it, staff simply brought room spray, which masked the odor for a few minutes before it came right back. To make matters worse, the AC didn't work and was locked centrally at 28°C with no way for us to turn it down. The toilet and shower were also dirty upon arrival. ​Service was equally disappointing. We left the hotel everyday from 10am and were back at night, yet housekeeping still managed to skip leaving the complimentary 2 water bottles daily. When we called reception to ask about it, we were told the kitchen was closed and that water bottles would cost 150 each, despite them already failing to service the room properly. ​To top it all off, on our last morning at breakfast, a woman approached our table who is supposed to be a guest supervisor. When we politely explained the water situation, she never apologized and only kept arguing with us, claiming they couldn't enter the room, which makes no sense since housekeeping had been in to clean. Terrible service and terrible conditions; we would not recommend staying here.

Top-notch staff—very friendly, attentive, and helpful. Their excellent service made the experience even more enjoyable.

We got there late at night and the staff was very helpful and brought our bags to our room and everything. We have a young 1-year-old baby with us so it was very nice that the people were very helpful. They gave us good recommendations for places to go eat and places to go see. My wife and I definitely enjoyed our stay there very much. Also the breakfast was very very good.

Excellent location to walk to all scenic areas of Istanbul. Clean rooms with very helpful staff. Breakfast was simple and healthy.

Clean property and room. Very friendly and helpful staff. Bed was horrible. Very uncomfortable. Toilet positioned behind opaque glass, so very little privacy. Breakfast was very good and well put together.