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Reviews of Kootenay Lakeview Resort, BW Signature Collection

3.5 out of 5
Kootenay Lakeview Resort, BW Signature Collection
1285 Queens Bay Road, Balfour, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 223 out of 396 reviews" "
Rating 8 - Good. 112 out of 396 reviews" "
Rating 6 - Okay. 37 out of 396 reviews" "
Rating 4 - Poor. 15 out of 396 reviews" "
Rating 2 - Terrible. 9 out of 396 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, serene place to stay. We walked to the clubhouse and had the most delicious breakfast and very fair priced. They offered a continental breakfast, as well. Rooms were pretty clean. Lamps need dusting and there were hairs in the bath tub that didn’t belong to us. Beds are super comfy and the view is spectacular. I would most definitely stay here again! It’s a define retreat.
Stayed 2 nights in May 2024
Response from Guest Services Manager on 22 May 2024
Hi Tracey,Thank you for your review.We are pleased to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing place to stay. The people looking after the place we incredibly friendly and helpful. The view was second to none. Quiet and peaceful
Stayed 2 nights in May 2024
Response from Guest Services Manager on 22 May 2024
Hi Jason,Thank you for your review.We are pleased to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Yevhen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2024
Response from Jesse on 12 May 2024
Thanks Yevhen!Glad you enjoyed and hope to see you again!-Jesse

10/10 Excellent

Yonggyoo

Liked: Cleanliness, staff & service, property conditions & facilities
So quiet, great view from the room, hot tup...
Stayed 2 nights in May 2024
Response from Jesse on 11 May 2024
Thank you Yonggyoo!Glad you enjoyed, and hope to see you again!-Jesse

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, quiet experience. The room was comfortable spacious and well kept. Gorgeous view of Kootenay Lake and the mountains.
Stayed 1 night in May 2024
Response from Guest Services Manager on 10 May 2024
Hi Edward,Thank you for your review.We are so pleased to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Wamrest regards

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful location! Staff was very pleasant and knowledgeable!
Stayed 1 night in May 2024
Response from Guest Services Manager on 7 May 2024
Hi Rebecca,Thank you for your review.We are so pleased you enoyed your stay with us.I hope we can welcome you back again soon. Warmest Regards.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 23 Apr 2024
Hi Michael,Thank you for your review.We are so happy you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Jade

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view is sooo amazing! The hotel inside is clean, the hot spring is also clean. The place is quiet, I have a wonderful stay in here.
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 16 Apr 2024
Hi Jade,Thank you for taking the time to review you stay.I'm pleased you were able to enjoy the view as the natural beauty of this area is quite a sight to see. Being close to the hot springs is pretty good too. I hope we see you again soon!

10/10 Excellent

Tabitha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! All rooms have lake view. Very clean.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on 10 Apr 2024
Hi Tabitha,Thank your for yor reivew.We are so pleased to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Wamrest regards.

10/10 Excellent

John, Spokane Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the "off season" the rates are reasonable. It was quiet in February.
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 5 Mar 2024
Hi John,Thank you for your review.We are so pleaed to hear you enjoyd your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby and our room was quite attractive, clean and comfortable. There was significant snow overnight and the manager was very kind and concerned for our safety. She shoveled by hand those places we walked. We did have a microwave in the room. Lobby is a separate building and is spacious with multiple tables and chairs and a simple continental breakfast. All within the walls of a clean, fragrant ten year old log cabin building which equals that in Glacier Park. It has so many windows which enhanced the wintry view. The well kept condition of the facilities reflect how well they are loved. I would definitely return.
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 19 Jan 2024
Hi Barbara,Thank you for your review.We are pleased you enjoyed your stay with us.I hope we can welcome you back again in the near future.Warmest regards.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services Manager on 19 Dec 2023
Hello,Thank you for your review.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Warmest regards-Guest Relations Manager-

10/10 Excellent

Clwyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Overnight Stop
We arrived very much in the off season but all the facilities we needed for our one night stay available. On arrival our check-in with Anook was straightforward and delightful whilst breakfast and check-out with Jesse was also enjoyable- both were friendly and gave us the feeling of being valued guests. The room was clean, comfortable and gave a wonderful view of the lake. Parking was great - within 10 paces of our room so transferring luggage was easy. The sort of place you'd wish you could stay a bit longer.
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 20 Oct 2023
Hi Clwyd,Thank you for taking the time to review you stay.I am pleased to hear our team was friendly and you found our rooms to be clean and comfortable. I hope we see you again soon!

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff and beautiful location. Good value for the amenities
Stayed 1 night in Oct 2023
Response from Jesse on 8 Oct 2023
Thank you Barbara,Glad you enjoyed and hope to see you again soon!KLR

10/10 Excellent

Loretta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting was so beautiful and it was so quiet and peaceful
Stayed 1 night in Sep 2023
Response from Jesse on 1 Oct 2023
Thank you Loretta - Glad you enjoyed and hope to see you again soon!

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff very friendly, room was totally clean. I had a awesome weekend stay, very relaxing atmosphere, which I needed. If I'm out that way again will definitely stay again
Stayed 2 nights in Sep 2023
Response from Guest Services Manager on 26 Sept 2023
Hi Darcy,Thank you for your review.We are pleased you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view
Great view. Spacious rooms.
Stayed 1 night in Sep 2023
Response from Guest Services Manager on 26 Sept 2023
Hi Denis,Thank you for your review.We are pleased you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Guest Services Manager on 26 Sept 2023
Hi,Thank you for your review.We are pleased you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience staying here! All the staff were friendly, the room was clean and the property is beautiful!! We had a Lakeview room that was absolutely GORGEOUS!!! We will be back! ❤️
Stayed 1 night in Sep 2023
Response from Guest Services Manager on 4 Sept 2023
Hi Brandy,Thank you for your perfect review.We are so happy to hear your enjoyed your stay with us.We look forward to welcoming you back again soon.Warmest Regards.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this resort. I will be back again and again. Beautiful property. Stunning views. Clean and quiet rooms. And I love the balcony!
Stayed 1 night in Sep 2023
Response from Guest Services Manager on 4 Sept 2023
Hi Kristina,Thank you for your perfect review.We are so happy to hear your enjoyed your stay with us.We look forward to welcoming you back again soon.Warmest Regards.

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, very clean and new looking up to date room, great pillows, very friendly helpful reservation staff..
Stayed 1 night in Aug 2023
Response from Jesse on 17 Aug 2023
Thanks Jan!Happy to get you a BW membership and glad you had a great stay!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations Manager on 21 Aug 2023
Hi Scott,Thank you for your review.I hope we see you again soon!

10/10 Excellent

Diane

Stayed 1 night in Aug 2023
Response from Guest Services Manager on 4 Sept 2023
Hi Diane,Thank you for your perfect review.We are so happy to hear your enjoyed your stay with us.We look forward to welcoming you back again soon.Warmest Regards.

10/10 Excellent

Angelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding lake view!
Stayed 1 night in Aug 2023
Response from Guest Services Manager on 14 Aug 2023
Hi Angelle,Thank you for your review.It sure in an amazing view, we are happy you enjoyed it.I hope we can welcome you back again soon.Warmest regards

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Services Manager on 14 Aug 2023
Hi Janice,Thank you for your review.I hope we can welcome you back again soon.Warmest regards

4/10 Poor

shirley

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
interesting on the course
Stayed 1 night in Aug 2023
Response from Guest Services Manager on 8 Aug 2023
Hi Shirley,Thank you for your review.I hope we can welcome you back again soon.Warmest regards

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. It was so quiet and peaceful. We enjoyed our stay, it was a highlight of our summer.
Stayed 2 nights in Jul 2023
Response from Guest Services Manager on 8 Aug 2023
Hi Brenda,Thank you for your review.We are happy you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regardsGuest Service Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very quiet with friendly professional staff. The continental breakfast was a nice treat. Nice to have Starbucks coffee in the rooms.
Stayed 3 nights in Jul 2023
Response from Guest Services Manager on 2 Aug 2023
Hi James,Thank you for your review.We are pleased you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards

10/10 Excellent

TR

Travelled with group
Liked: Amenities
Nice view of the lake. Beds very comfortable and the continental breakfast was good.
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 31 Jul 2023
Hi,Thank you for your review.I'm pleased to see that you enjoyed the views, the bed, and the breakfast. I hope we see you again soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet.
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 28 Jul 2023
Hi Robert,Thank you for your review.I'm happy you found our place to be quiet.I hope we see you again soon!

10/10 Excellent

Dominika

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely quiet place to spend the night. Great views of the lake!!
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 25 Jul 2023
Hi Dominika,Thank you for your review.I'm pleased you enjoyed a quiet stay with us and got to take in the view. I hope we see you again soon!

8/10 Good

Len

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 25 Jul 2023
Hi Len,Thank you for rating your stay with us.I hope we see you again soon!

10/10 Excellent

john

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
sscenery outstanding
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 25 Jul 2023
Hi John,Thank you for your review.I'm please you enjoyed the natural beauty of this area, and I hope we see you again soon!

10/10 Excellent

Lennie

Stayed 1 night in Jul 2023
Response from Guest Services Manager on 8 Aug 2023
Hi Lennie,Thank you for your review.We are happy you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just down the street from the ferry. Excellent views and very nice staff. Quiet and secluded....great place to stay.
Stayed 1 night in Jun 2023
Response from Guest Services Manager on 4 Jul 2023
Hi William,Thank you for your review.We are pleased to hear your enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Patricia

Stayed 1 night in Jun 2023
Response from Guest Services Manager on 4 Jul 2023
Hi Patricia.Thank you for your review.We are pleased to hear your enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Services Manager on 29 Jun 2023
Hi Diana,Thank you for your review.We are pleased you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

10/10 Excellent

SANDRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous view! Very clean and friendly staff! Highly recommend.
Stayed 1 night in Jun 2023
Response from Jesse on 17 Jun 2023
Thank you for the review Sandra!Hope to see you again soon!Jesse

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained and clean. We enjoyed our stay.
Stayed 1 night in Jun 2023
Response from Jesse on 17 Jun 2023
Thanks Susan - glad you enjoyed!Until next time then,Jesse

10/10 Excellent

Cam

Travelled with group
Liked: Cleanliness, staff & service
This is a lovely property in a spectacular setting. Very peaceful and relaxing. The staff were extremely pleasant to interact with. We will be back.
Stayed 2 nights in May 2023
Response from Guest Services Manager on 6 Jun 2023
Hi Cam,Thank you for your review.We are happy to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Guest Services on 29 May 2023
Hi,Thank you for your review.We hope to see you again in the near future!

10/10 Excellent

Sandi Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The people in the office very kindly we will be back
Stayed 1 night in Apr 2023
Response from Guest Services Manager on 11 Apr 2023
Hi Sandi,Thank you for your review.We are happy to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards

10/10 Excellent

Deena, Post Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Jesse on 28 Apr 2023
Thanks Deena!Glad you enjoyed!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning views. Clean and comfortable room. Hot tub had jets and was also clean and easily accessible. Staff was friendly and accommodating
Stayed 1 night in Mar 2023
Response from Guest Services Manager on 11 Apr 2023
Hi Jennifer,Thank you for your review.I am happy to hear your stay was clean and comfortable.I hope we can welcome you back again soon.Warmest regards

10/10 Excellent

Belkis Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk guy was so kind and helpful !!! I'll come back to this hotel for summer!!! Rooms were so clean and quiet.
Stayed 1 night in Mar 2023
Response from Guest Services Manager on 11 Apr 2023
Hi Belkis,Thank you for your review.We are happy to hear you enjoyed your stay with us.I hope we can welcome you back again soon.Warmest regards

10/10 Excellent

Dmitriy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kootenay Lakeview Resort was great! Beautiful view, fantastic staff. Jessie the hotel manager deserves beyond 5 stars. Our only gripe is the breakfast was lackluster. Toast with coffee is not exactly a breakfast. But overall, we will be back!
Stayed 2 nights in Jan 2023
Response from Guest Relations Manager on 26 Jan 2023
Hi There,Thank you for your review. Were so glad you enjoyed your stay with us. We very much look forward to your next visit!

6/10 Okay

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facility & fabulous view!
Great view, lovely room, pleasant staff! But please, the coffee (both in/room and in breakfast room) was dreadful and the continental breakfast was disappointing for the price.
Stayed 1 night in Oct 2022
Response from Guest Services Manager on 10 Oct 2022
Hi Judy, Thank you for your review. We are glad to know that you had a pleasant stay and enjoyed the view. By letting us know what you liked and how we can improve you are helping us deliver a superior guest experience in the future. I hope we will see you again soon!

6/10 Okay

Carolyn

Travelled with family
Liked: Cleanliness, staff & service
Clean room. Nice view of the lake. VERY simple continental breakfast. Not a “resort” type accommodation. Pricey for what is available.
Stayed 2 nights in Oct 2022
Response from Guest Services Manager on 10 Oct 2022
Hi Carolyn, Thank you for your review. We are glad to know that you had a pleasant stay and enjoyed the view. By letting us know what you liked and how we can improve you are helping us deliver a superior guest experience in the future. I hope we will see you again soon!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good for surrounding attractions and it is dog friendly. Places to walk as well.
Stayed 2 nights in Sep 2022
Response from Guest Relations Manager on 6 Oct 2022
Hi James,Thank you for your review.I'm happy you enjoyed your stay and enjoyed bringing your dog with you. We've got quite a bit of land here to take advantage of. I hope we see you both again soon.

8/10 Good

Karma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022