Outdoor pool
Check availability

Reviews of Eros Boutique Hotel

3 out of 5
Eros Boutique Hotel
Baga Arpora Link Road, Cobra Vaddo, Baga, Goa

Reviews

6.6
Rating 10 - Excellent. 1 out of 8 reviews" "
Rating 8 - Good. 2 out of 8 reviews" "
Rating 6 - Okay. 4 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Dhiraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good stay. Staff was good. Swimming pool was quite small but we'll maintained.
Stayed 3 nights in May 2019
Response from Manager on 6 Jun 2019
Dear Dhiraj, Thank you for the positive review. We're glad to hear that you had a comfortable stay. Looking forward to hosting you again soon! Regards Team Eros!

6/10 Okay

Sonal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Anant

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Apr 2019
Response from Mirsad. Manager on 18 Apr 2019
Dear Anant, Thank you for reviewing us. We would like to know more, in case you have the time, you may write to us at erosgoa@gmail.com. Regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a hovel i paid for a different hotel rather than stay. Management refused to refund any of the 11 nights x 2 rooms we didn't use, and basically said i was making excuses to leave (because losing half a days holiday and 84,000 rupees for a replacement is exactly what i saved up for 6 months to do). Claimed to have offered alternative rooms, when the staff member we spoke to said they couldn't as they were full. Expedia failed to resolve this matter also. First time I've ever refused to stay in a hotel, and with good reason. Nothing like the photos on Expedia or the hotel website. Avoid like the plague, it's unkempt, dirty and the managenent go on the degensive rather than rectify the issues
Stayed 11 nights in Jan 2019

6/10 Okay

sonam

Could have been better!
We had booked this place from 10th - 14th Oct 18, thinking we would get a room attached with a balcony (as the same was shown on the pictures for the costlier room). However, we got a room on the ground floor. If you are a late riser, please avoid staying in the ground floor rooms which are next to the dining area. The daily chatter from travellers during the breakfast hours is bound to wake you up early (it's unbearable, especially if you have had a late night). We also had plumbing and leakage issues in the washroom on the day we arrived but they were solved by the next day. The in room dining is terrible. The hotel has a non-existent menu during the dinner hours and it's best to go out and eat. On the last day, they ordered food for us from a nearby restaurant which was okay. I think it's better if the hotel follows this kind of setup and discontinues its own menu. The rooms are clean, the bathrooms are not. However, the location is great (500-600 mtrs from Baga/ Calangute) but it's preferable to rent a vehicle as finding a taxi is a pain in Goa as such.
Stayed 4 nights in Oct 2018
Response from Front Desk Manager on 16 Oct 2018
Dear Sonam, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our senior management. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Team Eros!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Basic Rooms have bad bathrooms
bad bathroom tiles, although it was a basic room, very different from the photos, cleanliness is the most expected for any kind of reservation
Response from General Manager on 5 May 2018
Dear Ankit, Thank you for the review. To begin with, we were sold out the night before you checked in, and unfortunately we couldn't offer you a room at 8am, because our Check in time is 12 noon. We've four category of rooms and the one booked by you is our base category, which are our smallest rooms. Whereas the pictures shown by you were of our highest category room. Even after enquiring several times post the early Check in fiasco, we weren't informed about any further complaints. We understand that it was a clear case of misunderstanding and regret the inconvenience caused. We hope to get another opportunity to make amends. Warm Regards, Team Eros!

10/10 Excellent

Ashank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Comfortable stay, rooms smaller than what we thought initially and the balcony could have been better. However service was excellent, room was clean and comfortable and was all in all a good stay
Response from Team Eros on 4 Apr 2018
Dear Ashank, Thank you so much for taking out the time to write a feedback. We're glad to hear that overall you had a comfortable stay. Please note that your concerns have been passed on to our management. Looking forward to serving you again soon! Warm Regards, Team Eros!

8/10 Good

Kunchok, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to beach
Within walking distance to Baga beach - 10 to 15 mins. Went to Baga for dinner and drinks, and drove to other beaches for swimming and lazing out. The front desk staffs were very gracious in helping me sort out what I should rent for driving around. So grateful for that. AND I forgot my boots (fav.) in the room and couldn't go back to collect it, so he is now couriering it to me. :-)
Stayed 2 nights in Feb 2018
Response from General Manager on 27 Feb 2018
Dear Kunchok, Thank you so much for taking out the time to write this feedback. We're glad to know that we could make your stay comfortable. We're glad that you found our location convenient. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Warm Regards, Team Eros!