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"The room has a little smell when you in, but you open the air condition is fine."

"This is in the perfect location for visiting family in Lake Stevens"

" This hotel is always a great stay. This was the first time we had an issue. I went to the breakfast area to make a bagel for my son and one of the managers was completing the hiring process for a few employees seated at the eating tables. I overhead the manager talking about waiving the 30 minute break and audit implications and telling the new hires that they could take a 10 minute break if they needed it in their car or wherever they wanted. The manager went on to say that if 30 minute break was really needed it could be taken and at one point there was a comment about signing out. I was just trying to toast my bagel and put some cream cheese on it for my son but it was impossible not to overhear the conversation. To me it felt really unfair as I don’t think these new hires could say anything otherwise to these comments because they were accepting the job. When I left I asked a room cleaner about it and she said yes it is a labor practice issue but then said she likes working here very much and her boss is great. I asked because I really like the staff here and I was hoping I was just confused about what I thought I was hearing. Upon check out the manger in a very aggressive manner showed me the law about how an employee can waive their rights. I let her know my concern was that her new hires might not feel comfortable speaking their mind. She responded by saying they would feel comfortable and that she mentioned that aspect in the very early hiring stage too. She went o"

"Room was in excellent condition, however the bathroom needed a small mirror thatextends from the wall. Most hotel have that feature for older people who have vision issues."

"Customer service needs attention. Walked in to book 2 rooms. The guy at the front desk was on phone for about10 minutes. I think his name is (Toni) Asked for room rates, rates were about 30$ more per room than online prices. Asked questions about pool timing and rooms. Very unpleasant to answer the questions. Paid my deposit for two rooms, one with the card and another room by tapping the same card. He said he shouldn’t technically be accepting that because I used 2 different methods with same card. Not sure how it matters if paid by tap or swiping or inserting. Not sure if he knows that if the card is tapped it shows a different number on the system. Went to get dinner after getting the keys done. Came back to find out both the room keys were not programmed. All 4 keys for both rooms not working. Went back to get it programmed and the staff again unhappy to reprogram. Gave me a free advice not to keep the keys with any devices/phones etc. All together just the staff was very unpleasant and not helpful. Hot tub worked great. But yellow color for pool water. Nice comfy beds some chirpy noise through out the night. No drinking water bottles so make sure carry drinking water specially if you are traveling with kids. Good breakfast and easy check out. "

"All good"

"I really enjoyed my stay. Great location and friendly staff."

"Good hotel, staff and services. Similar to many higher star-rated locations "

"We had a great time !"