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Reviews of Hyatt Place Augusta

3 out of 5
Hyatt Place Augusta
160 Mason McKnight Junior Parkway, Augusta, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 663 out of 1104 reviews" "
Rating 8 - Good. 195 out of 1104 reviews" "
Rating 6 - Okay. 93 out of 1104 reviews" "
Rating 4 - Poor. 55 out of 1104 reviews" "
Rating 2 - Terrible. 98 out of 1104 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charlotte

Travelled with partner
Beautiful and clean property.
Stayed 1 night in May 2024

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a bit slow as house keeping department is low on employees. With that written, the front desk staff did keep us informed and was apologetic Other than that, we like every thing else.
Stayed 1 night in May 2024

2/10 Terrible

Jennifer

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Jaya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close and convenient to my exam center.
Stayed 1 night in May 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

MIAOYAN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Slippery floor, clogged toilet, no bath towel, no enough food for breakfast

6/10 Okay

Ivonne

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I was a little disappointed that the Internet was not working. The Wi-Fi was apparently down.
Stayed 1 night in May 2024

2/10 Terrible

Antwon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Had a 2 hour wait and still didn't receive a room.
Stayed 1 night in May 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from chelsea on 14 May 2024
Thank you for staying with us! We appreciate your feedback!

2/10 Terrible

Meredith

Travelled with family
We were not able to check in until 9 PM! We received no compensation. Then the pillows were SOUR! I asked for my money back to no avail.
Stayed 1 night in May 2024

8/10 Good

Gyongyi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks nice and breakfast was great but the rooms smelled like cigarettes. Although it’s anon smoking hotel now, they probably allowed smoking way back in time and the smell is just still there! We also found a roach in a drawer And there was no toilet paper when we arrived .. But overall , it was ok for a night. The rooms look updated
Stayed 1 night in May 2024

10/10 Excellent

LeKenneth

Liked: Cleanliness
Stayed 1 night in May 2024
Response from chelsea on 13 May 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
Quick stop on a road trip! Perfect stop! Easy access and hotel had food and drink so we didn’t have to leave:) Clean and staff was great!
Stayed 1 night in May 2024
Response from chelsea on 11 May 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from chelsea on 11 May 2024
Thank you for staying with us! We appreciate your feedback!

2/10 Terrible

Edgar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So now I have to revise my review. Ok so our room we reserved had no bathroom door. They offered to refund our money and go somewhere else mind that it’s 11:30pm. Hyatt customer service said manger will give 5,000 points(Whippy Doo) which you can’t get a room unless you have 15,000 points. So over all both manager at the Augusta location and Hyatt Customer Service FAILED on me and my family. Bye bye Hyatt.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here! Really clean and will definitely stay again
Response from hyatt on 7 May 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Corey

Travelled with family
The smell was horrible. It smelled like the place had been mopped with bad mop water
Stayed 1 night in May 2024

10/10 Excellent

Kowalski

Great hotel with an outstanding bartender
Stayed 1 night in Apr 2024
Response from hyatt on 7 May 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Kennedy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing bad to say. good stay.
Stayed 1 night in Apr 2024
Response from hyatt on 7 May 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Edsel

Liked: Cleanliness, staff & service, property conditions & facilities
The overall customer service was great.
Stayed 2 nights in Apr 2024
Response from chelsea on 3 May 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

RENE

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from chelsea on 3 May 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Delwin

Stayed 4 nights in Apr 2024

10/10 Excellent

Anissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from chelsea on 3 May 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good breakfast. The only downside was they did not make up the room after the first night.
Stayed 3 nights in Apr 2024
Response from chelsea on 3 May 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Tydrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from chelsea on 3 May 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

joyce

Stayed 1 night in Apr 2024
Response from hyatt on 19 May 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

joyce

Business traveller
Liked: Amenities, property conditions & facilities
I was at this location for one week and I did not have room service for the entire time i spoke with front desk and still no room service other than that the hotel as a whole it was nice
Stayed 4 nights in Apr 2024

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 1 night in Apr 2024
Response from hyatt on 29 Apr 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Hans

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a Hyatt Place, it could have been a little cleaner. No hand soap in the bathroom when I arrived. Other than that, was a good place to stay when in town for work.
Stayed 1 night in Apr 2024
Response from hyatt on 29 Apr 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Amalia

Travelled with partner
I reserved 2 rooms in advance. Upon arrival I was told that they only had 1 room available. The staff was discussing their problems with other customers at the front desk in front of myself and other customers waiting to get checked in. I went for a drink at the bar. The young lady bartender was too busy having a personal conversation with other customers, also discussing the hotel problems with other customers with the customers are the bar. In my personal opinion, I understand that making friendly conversation is a good work practice but discussions about work issues should not be discussed with customers. Bad-rep. Work Ethic can be improved easily. I appreciated the staff finding the 2 rooms that I had originally booked but both rooms had dog had on the sofa. It's a nice establishment. I'm not sure why simple things become an issue. Good potential for improvement.
Stayed 1 night in Apr 2024
Response from Sheri on 25 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, We apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Anuphinh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sheri on 25 Apr 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Chris

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and staff was nice. Use stay here again. Breakfast ended a little earlier than we thought. 9am. But solid overall.
Stayed 1 night in Apr 2024
Response from hyatt on 26 Apr 2024
Thank you for staying with us! We appreciate your feedback!

2/10 Terrible

Tina

Travelled with partner
Room rate was high during the Masters week which was understandable, however we were staying for two nights and housekeeping never showed up to clean the room.
Stayed 2 nights in Apr 2024
Response from Sheri on 25 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, We apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

David, White Bear Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not food options close by. But that’s OK
Stayed 1 night in Apr 2024
Response from hyatt on 26 Apr 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from hyatt on 11 Apr 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Terry

Stayed 2 nights in Apr 2024
Response from hyatt on 11 Apr 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Ebony

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Sheri on 25 Apr 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Checked in late w/92 year old mom… Night manager went above and beyond… Breakfast unbelievable …
Stayed 1 night in Apr 2024
Response from hyatt on 11 Apr 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conviently located off 1-20 express way.
Stayed 1 night in Mar 2024
Response from hyatt on 3 Apr 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Kaylin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 1 night in Mar 2024
Response from hyatt on 3 Apr 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

DariOn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from hyatt on 3 Apr 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Patricia, Martinez

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and housekeepers very service oriented
Stayed 1 night in Mar 2024
Response from hyatt on 31 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight on our way to New Orleans. Was perfectly located directly off I-20. The staff was very polite and helpful. Our room was very clean. Bed was comfortable and the room was quiet. The continental breakfast was included and very fresh options. We’d stay here again.
Stayed 1 night in Mar 2024
Response from hyatt on 31 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from hyatt on 3 Apr 2024
Thank you for staying with us! We appreciate your feedback!

4/10 Poor

Miriam

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sheri on 25 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, We apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Kay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great I especially like the hospitality at the bar area, the dining area, etc.
Stayed 2 nights in Feb 2024
Response from hyatt on 26 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Ontario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from hyatt on 26 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Scott

Stayed 1 night in Mar 2024
Response from Sheri on 25 Apr 2024
Thank you for staying with us! We appreciate your feedback!

2/10 Terrible

Andy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
old rooms raggady funiture nasty walls ripped carpet. needs to be shut down
Stayed 16 nights in Feb 2024
Response from Sheri on 25 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, We apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in a great area. Love the bar and TVs to watch all the games
Stayed 1 night in Mar 2024
Response from hyatt on 26 Mar 2024
Thank you for staying with us! We appreciate you!