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We loved the pool and spa. In our toilet back part kept filling up to much then it would over flow into the toilet. this kept waking me up every 30min-hour, thinking someone else was in our room. Due to kids being asleep didn’t want to ask for another room.
The bed and pillows super comfy.
Lady at reception was very professional and freindly.
Rhiannon
Stayed 1 night in Mar 2024
Response from Jo-Anne on 2 Apr 2024
Hi Rhiannon. Thank you so much for your review! Apologies for any inconvenience caused by your toilet - we will attend to this asap! Despite that, I am so delighted that you had a great stay with us! We do hope to welcome you back again soon!
10/10 Excellent
Jaden
Travelled with partner
24 Mar 2024
Liked: Staff & service, amenities
Really enjoyed our stay, residents were lovely to talk to while having a spa and staff at reception was amazing and helpful.
Jaden
Response from Jo-Anne on 24 Mar 2024
Hi Jaden - thank you for your positive review! We are delighted that you had a great stay with us, and we look forward to welcoming you back again soon!
Liked where it was..staff was lovely. The bed was very hard and the foyer could do with some air freshener. Otherwise cant complain.
Katja
Stayed 1 night in Mar 2024
Response from Jo-Anne on 24 Mar 2024
Thank you for your review Katja! The staff will so appreciate this positive feedback! I am delighted that you had a great stay! We do hope to welcome you back again soon.
6/10 Okay
Jean
Travelled with partner
23 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Lovely staff and fantastic views from 10th floor and very clean pool and hot pool was lovely! Diwn side was drier in suite not working after swim so ended up with wet togs and towels and no restaurant open, no bar open and when we stay in a supposed hotel we expect not to be charged $35 fir room service every day on top of $270 nz per night. Reception floor needs revarnishing badly! We've stayed here before in 2020 but this would be our last stay unless refurbished.
Jean
Stayed 3 nights in Mar 2024
Response from Jo-Anne on 24 Mar 2024
Hi Jean, thank you for your review! I am delighted that you had a great stay with us! Our staff will appreciate this positive feedback. It is wonderful to hear you that enjoyed our views, our pool & spa! Sadly, our restaurant did not survive covid, we are working our way back to being a full-service hotel with restaurant and bar facilities onsite. Apologies for any inconvenience caused.
A nice place to stay, staff are friendly and is close to the local shops, transport and beach.
Sharon
Stayed 3 nights in Feb 2024
Response from Jo-Anne on 20 Mar 2024
Hi Sharon, thank yo so much for your lovely review! We are delighted that you had a great stay with us. We look forward to welcoming you back again soon, kind regards
10/10 Excellent
Yong
8 Mar 2024
Yong
Stayed 8 nights in Feb 2024
Response from Jo-Anne on 2 Apr 2024
Hi Yong - thank you for the great feedback! We are so pleased that you had a great stay with us. We look forward to welcoming you back again soon!
10/10 Excellent
Brendan
3 Mar 2024
Brendan
Stayed 6 nights in Feb 2024
Response from Jo-Anne on 24 Mar 2024
Thank you Brendan for your great review! We look forward to welcoming you back again soon!
Thanks for your feedback. We really appreciate it!!
8/10 Good
kathryn
Travelled with partner
4 Feb 2024
Liked: Cleanliness, amenities
The suite was good and had all we needed the front desk staff could of been more helpful with parking etc
kathryn
Stayed 6 nights in Jan 2024
Response from Jo-Anne on 7 Feb 2024
Hi Kathryn, thank you for your wonderful review and for your feedback. We will ensure that our front desk staff continue to be helpful with parking considerations. We hope to welcome you back agin soon!
8/10 Good
Tyson
4 Feb 2024
Liked: Cleanliness, staff & service, amenities
Great location. Hotel is a little dated.
Tyson
Stayed 1 night in Dec 2023
Response from Jo-Anne on 7 Feb 2024
Thank you for your 4 star rating Tyson! We look forward to welcoming you back again soon!
The hotel was located centrally with gorgeous views and facilities such as pool and spa. Me and my partner enjoyed our stay.
Raksha
Response from Jo-Anne on 1 Feb 2024
Hi Raksha! Thank you so much for your wonderful review! I agree - our location is great and so central to the shops and the beach! I am delighted that you enjoyed the spa and the pool! We look forward to welcomng you back again soon!
Would not have known this was a VIP status hotel. Had to ask for perks, she then replied "it's just 2 drink vouchers" asked.if they were with the info.given & she replied no & went to get them. No room upgrade offered/mentioned. Beds were uncomfortable and rooms not serviced during 2 night stay. The pool is great for Summer and spa pool bigger than most. Nice view over the city from room. Also easy walk to array of dinning options. Bath room looked a little dated.
Ange
Stayed 2 nights in Jan 2024
Response from Jo-Anne on 30 Jan 2024
Hi Ange! Thank you so much for providing your review - this gives us good feddback on areas for us to improve. Our front desk staff are usually very on the ball with our upgrades / VIP's - we will get on top of this and ensure more training is done. I apologise for any inconvenience caused. Our rooms are serviced every 3rd day. I am so delighted that you enjoyed the pool and spa! And I agree, our views are spectacular! We do hope to welcome you back again soon!
Buis trip, always great to stay here, handy to everything I need, central yet far enough out to work for me
Brent
Stayed 2 nights in Jan 2024
Response from Jo-Anne on 26 Jan 2024
Hi Brent! Thank you so much for your review! We are so happy that you enjoyed your stay with us! We agree, we are so perfectly situated, central to everything! We look forward to welcoming you back again soon!
6/10 Okay
Megan
Travelled with family and small children
19 Jan 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Didn’t realise we weren’t getting our room serviced until every third day (we were only staying three days). Had to ask every day for milk and coffee. Also no one manning the desk so you have to ring or go back later.
Location was great for walking to restaurants and shopping and beach which was great. Hubby happy as had a pod coffee in the room but again had to ask for more pods.
Megan
Stayed 3 nights in Jan 2024
Response from Jo-Anne on 21 Jan 2024
Hi Megan, thank you for your review! Yes, our rooms are only serviced every 3 days, sorry if this caused any inconvenience. So glad that hubby was happy with coffee machine and that you enjoyed the views and our location! We do hope to welcome you back again soon!
4/10 Poor
Kathryn
18 Jan 2024
Disliked: Cleanliness, staff & service, amenities
I have stayed at the Spencer Hotel a number of times last year and have the room to be of good quality and clean. This stay, however, was disappointing in terms of on arrival in my room finding an unclean bathroom. The plughole of the bath/shower was filled with hair from previous guests. Once I had removed most of this the plug was continually blocked while the shower was on. As well as this, the TV in the lounge was out of action showing a weak signal sign on the screen. There were a number of other issues withthe overall cleanliness and state of the room. Overall disappointing. I did receive an apology from the receptionist on check out though.
Kathryn
Stayed 1 night in Jan 2024
Response from Jo-Anne on 23 Jan 2024
Hi Kathryn, Thank you for your review - your feeedback is so valuable to us. We pride ourselves in high standards of cleanliness so we will address the issues that you raised as a matter of urgency. I sincerely apologise for the poor experience. This feedback will used as learning curve for our House Keeping Team, and we will ensure that more training and supervision is given to ensure this doesn't happen again! We will endeavor to provide ongoing exceptional service and we hope to welcome you back again soon.
The rooms at the Spencer are becoming dated. The paint on the roof in the shower was all flaky and falling off. Our room was not cleaned the entire stay. On day 3 we had to all and ask to replace our towels. We used to love staying here but I feel that may have been our last visit.
Brett
Stayed 4 nights in Jan 2024
Response from Jo-Anne on 18 Jan 2024
Hi Brett, thank you so much for your review and for providing feedback on your recent stay. We will investigate the paint as a matter of urgency. We service our rooms every 3rd day - we apologise if you were unaware of this. But you can certainly get fresh towels anytime you need! We hope that you give us a chance to rectify this expereince for you and we hope to welcome you back again soon!
Great hotel,excellent location,walking distance to everything,beach,shops,dining..
Rooms have everything,amazing views.Gym equipment great and pool.
Donna
Stayed 1 night in Dec 2023
Response from Jo-Anne on 16 Jan 2024
Hi Donna! We really appreciate your wonderful and positive review! We are delighted that you had a great stay with us and that you were happy with your room and our ameneties! We hope to welcome you back again soon, kind regards,
6/10 Okay
Wisam
30 Dec 2023
Liked: Staff & service
Disliked: Cleanliness
A bit of mildew in the bathroom needs better cleaning
Wisam
Stayed 1 night in Dec 2023
Response from Jo-Anne on 16 Jan 2024
HI Wisam, thank you for your review and for providing us with valuable feedback! We will address the mildew as a matter of urgency, kind regards
10/10 Excellent
derek
Travelled with family
29 Dec 2023
Liked: Cleanliness, staff & service, amenities
Was quiet
derek
Stayed 2 nights in Dec 2023
Response from Jo-Anne on 16 Jan 2024
Hi, thank you for your positive review Derek! We hope to welcome you back again soon!
The Spencer Hotel was quiet and with in walkable distance to shops and restaurants and the Bruce Mason Centre
Lee-Ann
Stayed 1 night in Dec 2023
Response from Jo-Anne on 19 Dec 2023
Hi Lee-Ann, Thank you so much for you review. We are delighted that you had a wonderful stay with us.We look forward to welcoming you back again soon, 'Kind regards
Great location to beach, playground and eateries. We had amazing view.
Pool and spa were great.
Only thing was dust on side cabinets.
Would recommend.
Lovely helpful staff
Meredith
Response from Neharika on 17 Feb 2024
Thank you for your feedback. We really appreciate it!!
Hi Jacqueline, thank you so much for your positive review. We are dleighted that you had a wonderful stay with us and look forward to welcoming you back agaon soon!
8/10 Good
Kay
Travelled with family, Business traveller
3 Nov 2023
Liked: Cleanliness, staff & service
We turned up at 1pm during the storm and they allowed us to check in early. Great service
Kay
Stayed 1 night in Oct 2023
Response from Neharika on 5 Nov 2023
Thank you for your feedback. We really appreciate it!!
Hi Paula, thank you so much for your lovely review. We are so delighted that you had a great stay with us. We look forward to welcoming you back again soon!
Convenient location close to the beach, shops, dining etc and only 15 minutes drive to the CBD (outside of peak traffic times!). Appreciate the friendly staff too
Tracy
Stayed 2 nights in Oct 2023
Response from Jo-Anne on 17 Oct 2023
Hi Tracy! Thank you for your wonderful review. We are so pleased that you had great stay with us and enjoyed our location! Our staff are truly fantastic, and this feedback is greatly appreciated! We look forward to welcoming you back again soon.
8/10 Good
Carol
14 Oct 2023
Carol
Stayed 1 night in Oct 2023
Response from Jo-Anne on 16 Oct 2023
Thank you for your review Carol! We appreciate your feedback and we are so pleased that you had a great stay with us - we look forward to welcoming you back again soon!
Great location - close to the beach, shops, bars, cafes, restaurants. Also close to the motorway and only 15 mins into the city
Tracy
Stayed 2 nights in Oct 2023
Response from Jo-Anne on 11 Oct 2023
Hi Tracy! Thank you so much for your wonderful review! We are delighted that you had a great stay with us. Our hotel is very centrally located, and we are so pleased that you enjoyed our location! We look forward to welcoming you back again soon!
Great place to stay, nice if there was some room servicing, after 3 days would have expected, well located easy walk and heaps of eating options
Brent
Stayed 3 nights in Oct 2023
Response from Jo-Anne on 9 Oct 2023
HI Brent, thank you for your wonderful review. We are delighted that you had a great stay with us. The Hotel is very centrally located and we are pleased that you enjoyed the location! Looking forward to welcoming you back again soon!
Room was cozy and clean. Nice having a later check out time of 11am. Will definitely stay again 😃
Moana
Stayed 1 night in Oct 2023
Response from Jo-Anne on 8 Oct 2023
Hi Moana, thank you so much for your review! We are so delighted that you had a wonderful stay with us! We look forward to welcoming you back again soon!
Always amazing we stay when ever we come to Auckland ! We love the pool
Rachel
Stayed 2 nights in Oct 2023
Response from Jo-Anne on 8 Oct 2023
Hi Rachel! Thank you so much for your review. We are so pleased that you enjoyed the pool, and that you had a great stay with us. We look forward to welcoming you back again soon!
Check in and out was good. Room was nice and clean but very poor service . No towels ,soap, body wash scanty! You had to ask for it which should be automatic .VIP access was a joke with 2 can of coke.
Bhuwan
Stayed 2 nights in Oct 2023
Response from Jo-Anne on 8 Oct 2023
Hi Bhuwan, thank you so much for your review. We are pleased that you had a smooth check in and out. We apologise for any inconvenience caused with your personal care amenities. Our rooms are quipped with enough for 2 guests, but should you need more, we will gladly assist. We are so pleased that you were satisfied with your room, and we will definitely take your feedback on board as we continually strive for excellent service delivery.
10/10 Excellent
Jane
28 Sept 2023
Jane
Stayed 1 night in Sep 2023
Response from Jo-Anne on 1 Oct 2023
Hi Jane, thank you for your wonderful review. We are delighted that you had a great stay with us! We hope to welcome you back again soon!
8/10 Good
stephen
27 Sept 2023
stephen
Stayed 3 nights in Sep 2023
Response from Jo-Anne on 28 Sept 2023
Thank you for your wonderful review, Stephen. We appreciate the positive feedback, and we hope to welcome you back again soon!
6/10 Okay
Greg, Auchenflower
Travelled with family
24 Sept 2023
Liked: Cleanliness, staff & service
Property is tired. Exorbitant parking charges. No room service (frozen meals only). Functional but nothing flash
Greg
Stayed 1 night in Sep 2023
Response from Jo-Anne on 24 Sept 2023
HI Greg, thank you for your review. We are continually looking to keep our facilities up to date and we appreciate your feedback. Sadly, our restaurant is closed and therefore we are unable to offer room service. We apologize for any inconvenience caused - our frozen meals are very delicious and popular with our guests. We hope to welcome you back again soon!
- Excellent and polite service!
- Room was clean and smelled clean! No musty smells.
- No room service unless you pay so make sure you ask for clean towels if you need them (we stayed for two nights). The towels has a smoky smell though? Like an incinerator smell. Even the fresh towels smelled like smoke.
- Lovely outdoor spa and heated pool (wind is chilly tho so spa was the winner).
- Underground parking for safety @ $35 for our whole stay which was better than parking on the street.
- decent sized rubbish bins!
Overall it was a good, comfy stay.
Kym
Stayed 2 nights in Sep 2023
Response from Jo-Anne on 24 Sept 2023
Hi Kym, thank you so much for your review! We are thrilled to know that you had a great stay with us and enjoyed the spa! We will investigate why the towels seemed to have a smoky smell - thank you for bringing that to our attention. We look forward to welcoming you back again soon - hopefully the wind won't be as chilly next time so that you can enjoy the pool!
10/10 Excellent
Thomas
20 Sept 2023
Thomas
Stayed 6 nights in Sep 2023
Response from Jo-Anne on 10 Oct 2023
Thank you for your review, Thomas! We appreciate your feedback and are delighted you had a great stay with us. We hope to welcome you back again soon!