Executive Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets
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Reviews of Ascotia off Queen

3 out of 5
Ascotia off Queen
3 Scotia Place, Auckland

Reviews

7.4

Good

Rating 10 - Excellent. 232 out of 1004 reviews" "
Rating 8 - Good. 395 out of 1004 reviews" "
Rating 6 - Okay. 194 out of 1004 reviews" "
Rating 4 - Poor. 120 out of 1004 reviews" "
Rating 2 - Terrible. 63 out of 1004 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Al Muntasar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice place to stay and near everything.
Stayed 2 nights in May 2024
Response from AOQ on 23 May 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 Excellent

Dream

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from AOQ on 22 May 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

2/10 Terrible

Al Muntasar

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad
Stayed 2 nights in May 2024
Response from Ascotia Off Queen Team on 15 May 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 Good

Klarry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was value for money
Stayed 4 nights in May 2024
Response from Ascotia Off Queen Team on 11 May 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service
For the price is was a pretty great stay. Clean rooms and helpful staff. Only downside is the parking cost however, it’s inner city so expected.
Stayed 2 nights in May 2024
Response from Ascotia Off Queen Team on 8 May 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

4/10 Poor

Dion

Travelled with partner
Disliked: Property conditions & facilities
Room had a noise like a motor that kept end coming on and off all night
Stayed 1 night in May 2024
Response from Ascotia Off Queen Team on 6 May 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

10/10 Excellent

Dene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
….
Stayed 2 nights in Apr 2024
Response from Ascotia Off Queen Team on 2 May 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 Okay

Smita

Disliked: Amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Ascotia Off Queen Team on 2 May 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 Excellent

Ngawaina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was amazing. Loved my cozy cute room. Myself an my son stayed for 3 nites. Only downside was the shower head was clogged so the water wasnt coming out properly, room 204. Otherwise great experience. Will definitley book again in the future. Thanks guys
Stayed 3 nights in Apr 2024
Response from Ascotia Off Queen Team on 2 May 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 Okay

Ly yi

Liked: Staff & service, property conditions & facilities
Like: Convenient Dislike: bed sheets not clean
Stayed 3 nights in Apr 2024
Response from Ascotia Off Queen Team on 28 Apr 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 Okay

Dion

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lady in arrival was amazing and explained everything even rang up once bistro opens to let us know and see if we would like to order anything The only things that were not that great were below The mini fridge in the room didn’t work The usb ports on the beside table didn’t work The car parking was very tight and I think very expensive $35 for the night - most places I stay avarage around -$15-20 per night so $35 for a super hard car park not worth the money should think about reducing that price
Stayed 1 night in Apr 2024
Response from Ascotia Off Queen Team on 25 Apr 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 Good

david

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Ascotia Off Queen Team on 23 Apr 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

4/10 Poor

Faustino

Disliked: Property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Ascotia Off Queen Team on 21 Apr 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 Good

daniel

Travelled with family
The late check in was most bothersome after a long flight from LA, and a day in Auckland. Access to showers was delayed by 1hr plus. The rooms were as described -parking was a bit high
Stayed 1 night in Apr 2024
Response from Ascotia Off Queen Team on 21 Apr 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 Good

Hannah

Stayed 2 nights in Apr 2024
Response from Ascotia Off Queen Team on 7 May 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 Excellent

Paris

Stayed 2 nights in Apr 2024
Response from Ascotia Off Queen Team on 6 May 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 Okay

Sarah

Staff were good. Beds clean & shower. I found the hot breakfast was “not hot” was very luke warm. Food was reasonable. The room could do with some tissues & maybe milk & biscuits. After a long flight, guests are tired & perhaps want to make a coffee have a biscuit & put their feet up. Otherwise a very reasonable priced property for what you get.
Stayed 3 nights in Apr 2024
Response from Ascotia Off Queen Team on 16 Apr 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 Excellent

Uenuku

Stayed 2 nights in Apr 2024
Response from Ascotia Off Queen Team on 6 May 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 Excellent

Hlayisani

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Ascotia Off Queen Team on 28 Apr 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 Good

Cathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff Handy location - walking distance to Grafton Campus Small room - but comfortable - comfortable beds and pillows; appreciated coffee and team making supplies & toiletries If you intend to eat in your room, you will need plates and cutlery
Stayed 1 night in Apr 2024
Response from AOQ on 13 Apr 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 Excellent

Rahim

Liked: Cleanliness, staff & service, property conditions & facilities
It’s make good trip
Stayed 5 nights in Apr 2024
Response from AOQ on 7 Apr 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This is no air conditioning
Stayed 1 night in Apr 2024
Response from Ascotia Off Queen Team on 6 Apr 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff are friendly and helpful. Hot clean and tidy. Walking distance to shops, and transport. Great place to stay.
Stayed 1 night in Apr 2024
Response from Ascotia Off Queen Team on 6 Apr 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 Okay

Taylor

Travelled with group
Liked: Staff & service
I liked the location of this hotel, plenty of food places around and shopping.
Stayed 3 nights in Mar 2024
Response from Ascotia Off Queen Team on 30 Mar 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Ascotia Off Queen Team on 30 Mar 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

4/10 Poor

Nathan

Disliked: Property conditions & facilities
Unfortunately this property has become very run down over the past 7 years. Needs a lot of TLC
Stayed 1 night in Mar 2024
Response from Ascotia Off Queen Team on 30 Mar 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

2/10 Terrible

megan

We were supposed to stay in a superior king. We had two single beds pushed together. Terrible mattresses springs poking out. No rubbish bin! No cutlery no bowels/plates.. no milk for coffee. Tiny tv.
Stayed 2 nights in Mar 2024
Response from Ascotia Off Queen Team on 30 Mar 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 Good

TIEN

Liked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from AOQ on 11 Mar 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

4/10 Poor

Laura

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The positive: Staff were very kind, welcoming and helpful. The hotel's restaurant provides food at very good prices. Good location for public transport and walking distance to the CBD. Also, restaurants and entertainment nearby. The negative: Facilities conditions and quality were very disappointing to say the least. Stained bedding, blanckets and towels.Dirty carpets and stained roof. The rooms were way too small, old and dirty appliances. Besides, not even a table or chair to put the luggage. No isolation between rooms, hence no privacy and very noisy. I had a long stayed and I can say that cleanness is not their strongest quality. I would recommended the place only for one night. If you're visiting for business or tourism that's not the right place.
Stayed 9 nights in Feb 2024
Response from AOQ on 11 Mar 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfiedBut we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from AOQ on 4 Mar 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 Okay

Romy

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from AOQ on 5 Mar 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 Good

Thi Kieu Tien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AOQ on 11 Mar 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 Excellent

peiyuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service.
Stayed 1 night in Feb 2024
Response from AOQ on 4 Mar 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from AOQ on 4 Mar 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 Okay

Richard

Liked: Cleanliness, staff & service, room comfort
Won’t stay again
When I checked in I was told the air conditioner was not working and they had put a fan in my room which I wasn’t too happy about after I read some of the reviews that said they had been having AC. The bed was comfortable and the hotel is in a good area but the room was very small, the TV was very small, no microwave and the room could use some TLC. I rarely give bad reviews but any hotel that has AC issues especially in the summer anywhere and isn’t jumping on the problem to have it resolved quickly can’t rent rooms at the rate they charged, I was offered 15% off but that doesn’t fix the problem.
Stayed 2 nights in Feb 2024
Response from AOQ on 5 Mar 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 Excellent

Carlo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly staff
Stayed 1 night in Feb 2024
Response from AOQ on 19 Feb 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 Good

Renee

Business traveller
Liked: Cleanliness, staff & service
Small room compared to photos
Stayed 2 nights in Feb 2024
Response from AOQ on 17 Feb 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 Good

Dion

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good view
Stayed 1 night in Feb 2024
Response from AOQ on 15 Feb 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 Good

Carmen

Stayed 2 nights in Feb 2024
Response from AOQ on 15 Feb 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 Good

Josh

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from AOQ on 15 Feb 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 Good

Jock

Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly staff
Stayed 1 night in Feb 2024
Response from AOQ on 12 Feb 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice well priced hotel in central city very close to all the good spots on K road. Very quiet and all the basic stuff you need.
Stayed 1 night in Feb 2024
Response from AOQ on 12 Feb 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from AOQ on 12 Feb 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 Excellent

agnes

Travelled with family
I like the staff. They sre all friendly and accommodating.
Stayed 1 night in Feb 2024
Response from AOQ on 12 Feb 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ascotia Off Queen Team on 7 Feb 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 Okay

Larysa

Travelled with family
The location is great, however the street name's sign is covered by the tree branches, and there is no sign to direct people from Queen street. The main intersection in your profile should have more details as many people walked blocks in four directions from Queen hoping to find a Scotia Place street.
Stayed 7 nights in Jan 2024
Response from Ascotia Off Queen Team on 7 Feb 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 Good

Shaun

Liked: Staff & service
Disliked: Room comfort
Room very hot - air con ineffective but still a decent stay for value for money in Auckland CBD.
Stayed 2 nights in Jan 2024
Response from Ascotia Off Queen Team on 3 Feb 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfiedBut we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

6/10 Okay

Matt

Liked: Staff & service
Disliked: Cleanliness
Aircon was poor and didn’t cool down the room. The bed linin although was clean, sheets contained marks on them which made them look dirty.
Stayed 1 night in Feb 2024
Response from Ascotia Off Queen Team on 3 Feb 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfiedBut we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 Good

Hannah

Travelled with family
Liked: Staff & service, amenities
Staff were friendly and helpful. Facilities could have been slightly cleaner. aAir conditioning and tv didn't work well at all. Other then that good location and good price
Stayed 1 night in Jan 2024
Response from Ascotia Off Queen Team on 2 Feb 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 Okay

Fran

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
really good for the price but the shower was pretty terrible
Stayed 2 nights in Jan 2024
Response from Ascotia Off Queen Team on 2 Feb 2024
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team