Studio 6 Suites Norcross, GA Reviews

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Desk, iron/ironing board, free WiFi, bed sheets

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Reviews of Studio 6 Suites Norcross, GA

Studio 6 Suites Norcross, GA

6650 Bay Circle, Norcross, GA

5.0

5.6/10

Cleanliness

6.0/10

Staff & service

3.6/10

Amenities

5.2/10

Property conditions & facilities

2/10 Terrible

Verified traveller

16 Apr 2020

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2018

8/10 Good

LaToya

Travelled with family

13 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019

Response from Cheshta on 11 Jan 2020

Thanks for the positive rating, Hope to host you soon :) Regards, Cheshta

6/10 Okay

LaToya

Business traveller

6 Dec 2019

Liked: Staff & service

Stayed 1 night in Dec 2019

Response from Cheshta on 7 Dec 2019

Hi, Latoya! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

8/10 Good

Yesenia

Business traveller

3 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was a very nice spent my week at this Hotel excellent services very clean area and nice price!

Stayed 3 nights in Nov 2019

Response from Cheshta on 5 Dec 2019

Thanks for such a lovely review, Yesenia! We will strive to keep up with your expectations always. Regards, Cheshta

8/10 Good

Ruben

3 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Nov 2019

Response from Cheshta on 5 Dec 2019

Thanks for the positive rating, Ruben! Hope to host you soon :) Regards, Cheshta

10/10 Excellent

Angela, Montgomery

Business traveller

2 Dec 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Never stayed ask for a refund and refused. Thanks.

Stayed 1 night in Nov 2019

Response from Cheshta on 3 Dec 2019

We truly regret the distress caused, Angela! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta

2/10 Terrible

Sul

Travelled with group

1 Dec 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

There was roaches everywhere. Staff was abusing and rude to customers. No one was present at front desk for 4-5 hours and also locked out my room and grab all my stuff out of the room even when i was not suppose to check out two days later. Hotel staff misplaced or stole my watch.

Stayed 3 nights in Nov 2019

Response from Cheshta on 2 Dec 2019

We truly regret the distress caused, Sul! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta

8/10 Good

Vijay

Business traveller

29 Nov 2019

Stayed 1 night in Nov 2019

Response from Cheshta on 30 Nov 2019

Thanks for the positive rating, Vijay! Hope to host you soon :) Regards, Cheshta

6/10 Okay

Verified traveller

Business traveller

26 Nov 2019

The property is close to main roads so there is access to a lot of business and reastaurants. There is some upgrading being done on the rooms.

Stayed 1 night in Nov 2019

Response from Cheshta on 30 Nov 2019

Hi, Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta

2/10 Terrible

Verified traveller

26 Nov 2019

Disliked: Cleanliness

Tried to charge me 100 dollar cash deposit after i paid on line through expedia. Nothing said initially about a cash deposit until after it was taken off my card. Tha man tried to tell me that every hotel in the states charges 100 cash depost. Wrong

Stayed 1 night in Nov 2019

Response from Cheshta on 29 Nov 2019

Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

2/10 Terrible

Verified traveller

Business traveller

18 Nov 2019

Do NOT BOOK HERE. I called at 4 pm the same to inform that I will arrive 2 am where the agent told me that they secured me a room. When I arrived I was told that the hotel is sold out and I have to call a number they gave to find another place. I called and after multiple holds they told that we don’t have anything available!!!!!!

Stayed 2 nights in Nov 2019

Response from Cheshta on 29 Nov 2019

Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

4/10 Poor

Verified traveller

18 Nov 2019

Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 3 nights in Nov 2019

Response from Cheshta on 18 Nov 2019

Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

2/10 Terrible

Prentice, Ellenwood

Travelled with partner

18 Nov 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I went to hotel to check in and was told there was no room for me. Someone should have called and told something. I had a late check in at 10. So I had to find another hotel to stay an 11pm. I don't think I'll be using your hotel again for lack of communication

Stayed 2 nights in Nov 2019

Response from Cheshta on 18 Nov 2019

Something like this should not have happened, Prentice! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

2/10 Terrible

Verified traveller

Travelled with family, Business traveller

17 Nov 2019

Hotel sold my room we went to relocation team with orbitz and they did amazing getting us into a new room and taking care of it but this hotel still charged my card

Stayed 2 nights in Nov 2019

Response from Edward on 18 Nov 2019

Hey! We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Edward

2/10 Terrible

Emily, Norcross

Business traveller, Travelled with partner

5 Nov 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

HORRIBLE. ROACHES LITERALLY EVERYWHERE. In bed, in microwave, in fridge ALL OVER . This is not worth it be careful and a lot of people live at hotel . Kids running through hallway and trash in Hallway . Do not waste your money

Stayed 1 night in Nov 2019

Response from Edward on 6 Nov 2019

Hi, Emily! We’re deeply sorry about the unpleasant experience you had with us. Cleanliness is something that we’re peculiar about and can’t compromise on, needless to say, we never want our guests to experience such issues. Thanks for highlighting this issue and be assured we’ll be taking this up and fix it with immediate effect. Do reach out to us in case of anything else. Have a great day ahead! Regards, Edward

6/10 Okay

Verified traveller

Business traveller

2 Nov 2019

Liked: Staff & service

Property is close to major roads. The property owners are in the process of upgrading rooms.

Stayed 4 nights in Oct 2019

Response from Edward on 7 Nov 2019

Hi! Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Edward

6/10 Okay

Verified traveller

Business traveller

31 Oct 2019

Stayed 1 night in Oct 2019

Response from Cheshta on 1 Nov 2019

8/10 Good

Marcus

30 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Oct 2019

Response from Cheshta on 31 Oct 2019

Thanks for the positive rating, Marcus! Hope to host you soon :) Regards, Cheshta

10/10 Excellent

Verified traveller

29 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Oct 2019

Response from Cheshta on 30 Oct 2019

Thanks for rating us positively, We hope to welcome you again soon. Have a nice day :) Regards, Cheshta

8/10 Good

Verified traveller

Travelled with family and small children

29 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Did ask for more with the price range. Would seek for it next time in Norcross.

Stayed 1 night in Oct 2019

Response from Cheshta on 30 Oct 2019

Hi, Thanks for spending your valuable time to write the review. Surely, we will work on your feedback for a better guest experience in the future. Hope to host you soon :) Regards, Cheshta

8/10 Good

Tyree

Business traveller

28 Oct 2019

Liked: Cleanliness, staff & service

Ty OYO

The trip was very good. The location of property was very convenient.

Stayed 1 night in Oct 2019

Response from Cheshta on 29 Oct 2019

Hi, Tyree! Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta

2/10 Terrible

Verified traveller

Travelled with partner

27 Oct 2019

Disliked: Staff & service

Website said nothing about cash deposit. This the second time that has happened to me.

Stayed 1 night in Oct 2019

Response from Cheshta on 28 Oct 2019

Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

2/10 Terrible

Verified traveller

Business traveller

23 Oct 2019

Disliked: Staff & service, property conditions & facilities

2 murders on the property during my 8 days of hell in this crap hole ports John of a motel. Never again. Lucky to be alive and no staff infections or respiratory problems

Stayed 4 nights in Oct 2019

Response from Edward on 22 Nov 2019

This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Edward

10/10 Excellent

Michele

Travelled with family

22 Oct 2019

Liked: Cleanliness, staff & service, room comfort

If u r ln a budget need an uninvested place for a period of time. Meets needs with imaginary bells n whistles. Go to work.

Stayed 1 night in Sep 2019

Response from Cheshta on 22 Oct 2019

Thank you for rating us super, Michele! Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Cheshta

6/10 Okay

Ah, Norcross,GA

21 Oct 2019

Disliked: Cleanliness, amenities, property conditions & facilities

Bugs and the room was not clean. For what they charge.

Stayed 2 nights in Oct 2019

Response from Cheshta on 23 Oct 2019

Hi, Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

2/10 Terrible

Verified traveller

Travelled with family

21 Oct 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I booked a handicap accessible with queen beds. I was not given a handicap accessible room with queen beds. While we were checking in, the front office person told me that if my room was dirty to call him and let him know because the new cleaning girl was not marking what rooms were clean and not clean. We got a room on the third floor because all the handicap rooms were given to long term residents. We were given a room at first with a broken toilet, the second room we were moved to had cracked tiles in the bathroom, stains in the bathtub, the bed skirts were completely wrinkled, and there was a hole in our floor that was just covered with the carpet. Our "view" from the room consisted of discarded mattresses, chairs, couches, bedside tables, and semi trailers trying to hide the discarded furniture.

Stayed 1 night in Oct 2019

Response from Cheshta on 21 Oct 2019

Hi, We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Cheshta

8/10 Good

Kenneth

Travelled with family

19 Oct 2019

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Oct 2019

Response from Cheshta on 20 Oct 2019

Thanks for the positive rating, Kenneth! Hope to host you soon :) Regards, Cheshta

2/10 Terrible

OogaWooga, Norcross Ga

Business traveller

16 Oct 2019

Disliked: Cleanliness, amenities, property conditions & facilities

After a week with my room cleaned on the first day of my stay only, I went to ask why and the receptionist couldn’t explain other than because I was a stay over. I was allowed to keep my room at the AGREED PRICE THROUGH EXPEDIA only till I made the mistake of telling the receptionist what my rate was, then it immediately was raised $25/per day. I heard women screaming at all hours and every time I went out of my room I was overwhelmed by the smell of weed and what al else I’m not sure. Never gonna be here again

Stayed 3 nights in Oct 2019

Response from Edward on 22 Nov 2019

Sincere apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Edward

2/10 Terrible

Cassandra

14 Oct 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I booked my room, they took my money only to be told there was a $100 deposit required when I arrived. There was no mention of this in the advertisement and no phone number to call the hotel directly. The clerk was rude and would not come back to the window once he realized there was a problem. I have contacted the hotel and they will not refund my money, do not go to this hotel

Stayed 1 night in Oct 2019

Response from Cheshta on 22 Nov 2019

Hi, Cassandra! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

2/10 Terrible

Verified traveller

Travelled with family

12 Oct 2019

Disliked: Amenities

We only stayed one night. The hall ways smelled like cigarettes, This hotel was just ok. They required $100 cash deposit instead of a credit card. And our room didn’t have toilet tissue

Stayed 1 night in Oct 2019

Response from Cheshta on 14 Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner

12 Oct 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

There was nothing to like about this hotel. Upon checking in the front desk required a $100 cash deposit that was never mentioned on the website or on booking confirmation. We get to the room and the hallways smell like weed. I checked the bed just to inspect and the sheets were dirty. Dark brown stains. Called front desk to get a new set and those were dirty as well. None of the lights hardly worked. The shower was nasty and the water was either too hot or too cold no in between. Everything was outdated. Just disgusting.

Stayed 2 nights in Oct 2019

Response from Cheshta on 12 Oct 2019

8/10 Good

Verified traveller

Business traveller

10 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

They are in the midst of remodeling the hotel. 100 dollar cash deposit required.

Stayed 4 nights in Sep 2019

Response from Cheshta on 10 Oct 2019

Hi, Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

10/10 Excellent

Hope

9 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Oct 2019

Response from Cheshta on 10 Oct 2019

Thanks a ton for the amazing rating, We are glad that we succeeded in matching your experience with your expectations. Regards, Cheshta

10/10 Excellent

Rodrick

8 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2019

Response from Edward on 9 Oct 2019

Hey, Rodrick! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Edward

6/10 Okay

Akh, Norcross

Business traveller

8 Oct 2019

Liked: Staff & service

No comment. For the reason I am here is a little more than welcome.

Stayed 2 nights in Oct 2019

Response from Barbara on 9 Oct 2019

Hey, Akh! It is always good to see our guest happy. Such feedback helps us. Keep them coming :)

2/10 Terrible

Verified traveller

7 Oct 2019

Disliked: Cleanliness

Roaches and flies in the room and they did not have the room I had already reserved Available. I’m never going there again.

Stayed 2 nights in Oct 2019

Response from Cheshta on 9 Oct 2019

Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

8/10 Good

Navdeep

7 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct 2019

Response from Cheshta on 9 Oct 2019

Hi, Navdeep! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Cheshta

10/10 Excellent

Rodrick

6 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just had roach other than that good hotel

Stayed 2 nights in Sep 2019

Response from Cheshta on 7 Oct 2019

Hi, Rodrick! Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

8/10 Good

Rodrick

5 Oct 2019

Liked: Cleanliness, staff & service

Bugs in room

Roaches in the room very unpleasant stay with bugs crawling on you

Stayed 3 nights in Oct 2019

Response from Cheshta on 6 Oct 2019

Hi, Rodrick! Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

6/10 Okay

Alysse

2 Oct 2019

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Stayed 12 nights in Sep 2019

Response from Cheshta on 3 Oct 2019

Hi, Alysse! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

6/10 Okay

Verified traveller

30 Sept 2019

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

They advertised a swimming pool and it was closed. The water was turned off for a day due to "Low pressure" a clogged valve. They gave me $ 15.00 cash for the inconvenience of no water. I think they should have provided bottled water.Everything else was good.

Stayed 3 nights in Sep 2019

Response from Edward on 1 Oct 2019

Something like this should not have happened! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Edward

4/10 Poor

Jerald

30 Sept 2019

Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Business traveller

28 Sept 2019

Quick access to major roads. View out the window was a major road.The room was spacious and adequate for my needs. Parking was easy. B e prepared to have the required cash deposit. Your credit card will not be accepted for the deposit which is returned to you upon checkout provided the room is not damaged.

Stayed 4 nights in Sep 2019

Response from Edward on 29 Sept 2019

Hi, Thanks for sharing your concern, we regret the hassle faced. We will surely pass this feedback with the hotel to make sure your next experience is pleasant. Have a great day ahead :) Regards, Edward

4/10 Poor

Verified traveller

27 Sept 2019

Stayed 1 night in Sep 2019

Response from Edward on 29 Sept 2019

2/10 Terrible

Alex

Travelled with family, Business traveller

27 Sept 2019

Disliked: Staff & service, amenities, property conditions & facilities

No running water....no one knowledgeable to fix the situation with the water problem..... had to cancel my reservation and go to another hotel... it was a real inconvenience ...... 😡

Stayed 1 night in Sep 2019

Response from Edward on 22 Nov 2019

Apologies for the inconvenience caused, Alex! We have marked a note for the experience you had with us and we will put in our best efforts to ensure your next stay is pleasant with us. Wish you a wonderful day ahead :) Regards, Edward

6/10 Okay

Crystal

Business traveller, Travelled with partner

25 Sept 2019

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 1 night in Sep 2019

Response from Edward on 27 Sept 2019

Hi, Crystal! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Edward

2/10 Terrible

Randolph

23 Sept 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Sep 2019

Response from Edward on 26 Sept 2019

We are sorry for the problem faced, Randolph! We can understand that your stay with us has not been a pleasant one, however, we will definitely strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Edward

2/10 Terrible

Universe

Travelled with family, Business traveller

18 Sept 2019

Liked: Staff & service

Disliked: Cleanliness

I got bit up by bed bugs really bad I have bites all over my body , I want my money back

Stayed 2 nights in Sep 2019

Response from Cheshta on 18 Sept 2019

Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one and we’d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Cheshta

2/10 Terrible

Jonathan

Business traveller

16 Sept 2019

Disliked: Staff & service, property conditions & facilities, room comfort

Horrible stay

This stay was horrific. I had to call down to guest services regarding the TV not coming on and the remote not working and I got every excuse under the sun. They said the technician wouldn’t be able to fix the TV until the next day. They also said that there wasn’t any rooms available because they were completely booked which was a lie.

Stayed 1 night in Sep 2019

Response from Cheshta on 17 Sept 2019

Hi, Jonathan! As per the feedback, it seems that your stay with us has not been up to the mark, however, we'll definitely improvise our services with our continuous efforts. Do give us another chance and we'll ensure that you'd experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Cheshta

2/10 Terrible

Christine

14 Sept 2019

Stayed 1 night in Sep 2019