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Reviews of Stay Express Inn & Suites Atlanta

2 out of 5
Stay Express Inn & Suites Atlanta
6690 Shannon Parkway, Union City, GA

Reviews

5.0
Rating 10 - Excellent. 185 out of 1011 reviews" "
Rating 8 - Good. 120 out of 1011 reviews" "
Rating 6 - Okay. 124 out of 1011 reviews" "
Rating 4 - Poor. 132 out of 1011 reviews" "
Rating 2 - Terrible. 450 out of 1011 reviews" "

4.8/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches, cigs, and dirty
Stayed 6 nights in May 2024

4/10 Poor

Barbara

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are undergoing maintenance/consteuction but I could not get past the horrible smell of moist. Bathrooms were disgusting and the bedding had holes through.
Stayed 2 nights in May 2024

10/10 Excellent

Aye

Travelled with family and small children
Liked: Cleanliness, amenities
Love the staff
Stayed 1 night in May 2024

8/10 Good

Jeoriel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Heather M., Laurel

Disliked: Amenities, property conditions & facilities
This property was not up to the standard of accommodations that I am used to staying in. The room was small and very poorly lit. The bed was not very comfortable and still had the plastic on the box spring. The shower curtain rod was at an odd angle and the shower curtain did not stay closed. It was very easy to hear noise from the hallway and from other rooms.
Stayed 2 nights in May 2024
Response from Stay Express Inn & Suites on 22 May 2024
Good afternoon, thank you for choosing Stay Express for your lodging needs. Im sorry that our property wasnt up to the standard of accommodations that you are used to, Perhaps you should have stayed at the Ritz Carlton Buckhead. I guess our property was more in line with your budget.

10/10 Excellent

Aye

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love the place
Stayed 1 night in May 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 22 May 2024
Good afternoon, thank you for choosing Stay express for your lodging needs and we appreciate your business

10/10 Excellent

Aye

Liked: Cleanliness, property conditions & facilities
Noo
Stayed 1 night in May 2024
Response from Stay Express Inn & Suites on 22 May 2024
Good afternoon, thank you for choosing stay express for your lodging needs, your business is greatly appreciated.

2/10 Terrible

Reggie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My items were stolen
Stayed 3 nights in May 2024
Response from Stay Express Inn & Suites on 22 May 2024
Good afternoon, thank you for choosing stay express for your lodging needs, your business is greatly appreciated.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short distance from shopping, dining, easy parking.
Stayed 1 night in May 2024
Response from Stay Express Inn & Suites on 22 May 2024
Good afternoon, thank you for choosing stay express for your lodging needs, your business is greatly appreciated.

10/10 Excellent

Charline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Stay Express Inn & Suites on 22 May 2024
Good afternoon, thank you for choosing stay express for your lodging needs, your business is greatly appreciated.

2/10 Terrible

Kenyatta

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Please do not book here . The pictures are not what you will be receiving. This place was totally ran down. Furnitures has rips , molded crumbling caulk around bathroom , rusted chairs , graffiti on walls inside room and the locks are busted off of the doors from the inside . I definitely did not feel safe at all . I went inside 4 different rooms and they ALL were absolutely deplorable. I stayed there for two hours and checked out for the remainder of my stay . This hotel needs to be taken off the list to book on Expedias site . I have pictures to prove how bad it is . The outside looks nice but the inside needs a total remake . Now I’m stuck waiting for my deposit and my refund of what I paid. It was the biggest upset and inconvenience of my trip because I had to spend time finding a completely new hotel .
Stayed 3 nights in May 2024
Response from Stay Express Inn & Suites on 12 May 2024
Good afternoon, this is not an accurate portrayal of our property. We dont have any rooms with graffiti on the walls or doors with busted locks. We provide clean, safe lodging at a fair price. We have no control of when your bank card return the deposit back to your card. Why didnt you check into the Ritz Carlton? I know why! Champagne taste with a beer wallett. Have a nice day!!

8/10 Good

Kanosha

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Stay Express Inn & Suites on 12 May 2024
Good afternoon, thank you for choosing stay express for your lodging needs and we appreciate you business.

2/10 Terrible

ketha darling and cedric

Disliked: Cleanliness, staff & service, property conditions & facilities
Not even two hours out the chicken and went up to get my children settled come out to my vehicle to grab some things just to see that my windows were shot out!!
Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 12 May 2024
Good afternoon, it was unfortunate that your vehicle was vandalized. unfortunately that is the risk that we take when parking our vehicles at any business. We dont have any control of those type of situations. Have a nice day.

2/10 Terrible

Deanne

Travelled with family
Disliked: Amenities
I'm speechless
Stayed 2 nights in May 2024
Response from Stay Express Inn & Suites on 12 May 2024
Good afternoon, thank you for choosing stay express for your lodging needs and we appreciate you business.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not actually bad. Minor issues but nothing that cannot be fixed.
Stayed 1 night in May 2024
Response from Stay Express Inn & Suites on 5 May 2024
Good morning, thank you for choosing stay express for your lodging needs and we asppreciate your business.

8/10 Good

Tealauna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property, I think the building is pretty. I was very satisfied with the room which I loved! The building was very clean inside as well as my room. I just wished that the TV channels wouldn't freeze.
Stayed 1 night in May 2024
Response from Stay Express Inn & Suites on 5 May 2024
Good morning, thank you for choosing stay express for your lodging needs and we asppreciate your business.

2/10 Terrible

Gia

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very bad hotel
Stayed 1 night in May 2024
Response from Stay Express Inn & Suites on 12 May 2024
Good afternoon, thank you for choosing stay express for your lodging needs and we appreciate you business.

2/10 Terrible

Cameron

Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 22 May 2024
Good afternoon, thank you for choosing stay express for your lodging needs, your business is greatly appreciated.

2/10 Terrible

Jahnailah

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 5 May 2024
Good morning Jahnailah, we provide clean, affordable lodging for our guests, unfortunately we had to have you ejected from the hotel by the Union City Police Department for smoking marijuanna in a non smoking room. Have a nice day!

10/10 Excellent

Briana

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 28 Apr 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business.

8/10 Good

Niki

Liked: Staff & service
Most of the staff are super friendly and make the stay a little easier. Not my first choice for a hotel, but affordable enough to make me stay.
Stayed 3 nights in Apr 2024
Response from Stay Express Inn & Suites on 28 Apr 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business.

6/10 Okay

Marlon, Fairburn

Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 22 Apr 2024
Good morning, Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business.

2/10 Terrible

Chauncey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator did not work going down. Did not talk to me respectfully when. I left that's why am not going back. People would be noisy there not good.
Stayed 2 nights in Apr 2024
Response from Stay Express Inn & Suites on 21 Apr 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business.

2/10 Terrible

Isaac

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Management was very unprofessional and disrespectful
Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 21 Apr 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business.

10/10 Excellent

Rontouria

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Stay Express Inn & Suites on 14 Apr 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business.

2/10 Terrible

Tiffany

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property wasn’t what I expected. The beds were extremely uncomfortable where you could feel the mattress springs with your fingers. My body was extremely sore the next day. My daughter noticed a sock in the light fixture and her body was also very sore the next day as well. There was also blood on the toilet. Even my dog was uncomfortable, she stayed at the door crying all night, I thought she had to use the restroom but after I took her out, she remained at the door crying.
Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 14 Apr 2024
Good morning, thank you for choosing stay express for your lodging needs. Im sorry that mattress wasnt to your liking but it is standard practice to have firm mattresses at hotels. We offer clean rooms at a fair price and by the way your dog was probably crying because we dont allow pets at our property, which means that you didnt declare that you had a dog and that violates the hotels pet policy. Have a Nice Day!!!

4/10 Poor

Milton

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 14 Apr 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business.

6/10 Okay

Samuel

Business traveller
Liked: Cleanliness, staff & service
It wasn't no microwave in my room and the heater does not work in the room I'm in now
Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 9 Apr 2024
Good afternoon, thank you for choosing stay express for your lodging needs and we appreciate your business

2/10 Terrible

Faith

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 9 Apr 2024
Good afternoon, thank you for choosing stay express for your lodging needs and we appreciate your business

2/10 Terrible

Beth, Chicago

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
As soon as we walked into the building we were hit with the stink of weed which was worse in the jenky elevator. The first room we were given had a man in it working when we unlocked the door. We were given new rooms (we had two reservations). When we got into our dirty, dilapidated rooms neither of the TVs worked. The sheets were stained and the bathrooms were gross. The drawers were broken and hanging. I knew I couldn’t stay here with my children and their two friends. So we went in the rooms and I immediately started looking online for other options. We found something and I tried to let the gal at the front desk know but she was gone. A man in the lobby said she’d probably be back in 5 minutes but we didn’t wait. As we left there was a physical and screaming fight in the parking lot. Best decision ever to leave this place. I wish I hadn’t wasted the money on two rooms but I wouldn’t have been able to sleep in that place. Literally worst hotel I’ve ever been in.
Stayed 1 night in Mar 2024
Response from Stay Express Inn & Suites on 1 Apr 2024
Good Morning, thank you for choosing stay express for your lodging needs and we value your business. Please give us a call to discuss.

2/10 Terrible

mon

Disliked: Cleanliness, amenities, property conditions & facilities
It is filty children yelling from check in at 1 am til present 4 am constant smoke in a no smoking area trash in the hallway terrible!
Stayed 1 night in Mar 2024
Response from Stay Express Inn & Suites on 1 Apr 2024
Good Morning, thank you for choosing stay express for your lodging needs and we value your business. Please give us a call to discuss.

2/10 Terrible

Darrell

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The staff and everything was horrible
Stayed 2 nights in Mar 2024
Response from Stay Express Inn & Suites on 1 Apr 2024
Good Morning, thank you for choosing stay express for your lodging needs and we value your business. Please give us a call to discuss.

2/10 Terrible

Jacqueline

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty Towels i. The room electic panels not working tile in bathroom torn apart Towels Dingy Dirty not white
Stayed 1 night in Mar 2024
Response from Stay Express Inn & Suites on 1 Apr 2024
Good Morning, thank you for choosing stay express for your lodging needs and we value your business. Please give us a call to discuss.

2/10 Terrible

Mya

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty, there were bugs and were told that I couldn't get refunded for checking out a day early. I will never stay here again.
Stayed 2 nights in Mar 2024
Response from Stay Express Inn & Suites on 27 Mar 2024
Good morning, thank you for choosing Stay Express for your lodging needs and we value your business. Please give us a call to discuss.

2/10 Terrible

Aaron

Liked: Staff & service
Disliked: Cleanliness
Outlets do not work, we had to struggle to charge our phones. Overall just not clean but a place to rest your head.
Stayed 4 nights in Mar 2024
Response from Stay Express Inn & Suites on 27 Mar 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business. Please give us a call to discuss.

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was missing a bed. It only had one bed and a pad on the window where my son slept. It didn't even have enough sheets. I ended up sleeping on the plastic covering that they had over the mattress.The TV didn't work, and the floors were filthy. The entire place smelled like weed. Calling this place "flea bag" insults fleas. I imagine crack houses have better facilities. No wonder it was non-refundable. Lesson learned.
Response from Stay Express Inn & Suites on 27 Mar 2024
Good morning Matthew, we provide our guest with clean lodging at a fair price. Please give us a call to discuss your upcoming reservation.

4/10 Poor

Quasheeda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The housekeepers did not do a good job in cleaning the rooms that's all I have to say. I'm very upset and would like my.money back or half of it
Stayed 2 nights in Mar 2024
Response from Stay Express Inn & Suites on 27 Mar 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business. Please give us a call to discuss.

2/10 Terrible

Yolonda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stay Express Inn & Suites on 22 Mar 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business

2/10 Terrible

Laux

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The scent of smoke affected choked me upon entry; affected my breathing. The place is roach infested. I killed 3 roaches on my first night. My door had gaps, so heard every sound outside - elevator, washing machine, clothing knocking in the dryer at 3am. Bed was linen was not clean, had previous guests hair; towels, too. Mattress was lumpy, I felt every spring. Shower curtain had mildew at the bottom. Worst place I ever stayed.
Stayed 4 nights in Mar 2024
Response from Stay Express Inn & Suites on 20 Mar 2024
Good morning, were sorry that you didnt enjoy your stay. Had you informed us that you had an issue with your room, we wouldve gladly moved you to another room because you stayed multiple nights. Our property is treated often by a reputable pest control company and our rooms are cleaned and inspected daily by our staff. Please give us a call to discuss.

4/10 Poor

Hugo

Stayed 1 night in Mar 2024
Response from Stay Express Inn & Suites on 9 Apr 2024
Good afternoon, thank you for choosing stay express for your lodging needs and we appreciate your business

8/10 Good

Latrecia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
They are really doing a great job!
Stayed 7 nights in Mar 2024
Response from Stay Express Inn & Suites on 20 Mar 2024
Good morning, thank you for choosing stay express Inn & Suites for your lodging needs. We appreciate your business.

2/10 Terrible

Leona

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stay Express Inn & Suites on 14 Mar 2024
Good afternoon, Thank you for choosing stay express for your lodging needs and we appreciate your business

4/10 Poor

antonio

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The jacuzzi was dirty we had to ask them for cleaning supplies to clean it. The walls was dirty and the size tiles on the wall behind the bed was coming off the wall. The tv remote was missing a battery and the pictures on the website is actually not the color of the room and jacuzzi
Stayed 1 night in Feb 2024
Response from Stay Express Inn & Suites on 12 Mar 2024
Good afternoon, the jacuzzi tub was red and looked out dated so we upgraded to a white jacuzzi and there arent any tiles behind the bed, its all one big mirror. Thank you for choosing stay express for your lodging needs and we appreciate your business

2/10 Terrible

Alexandra

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Stay Express Inn & Suites on 12 Mar 2024
Good afternoon, Thank you for choosing stay express for your lodging needs and we appreciate your business

2/10 Terrible

Nobis

Stayed 1 night in Mar 2024
Response from Stay Express & Suites on 1 Apr 2024
Good Morning, thank you for choosing stay express for your lodging needs and we value your business. Please give us a call to discuss.

10/10 Excellent

Stefanie

Stayed 1 night in Mar 2024
Response from Stay Express Inn & Suites on 1 Apr 2024
Good Morning, thank you for choosing stay express for your lodging needs and we value your business. Please give us a call to discuss.

4/10 Poor

Tonnet

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stay Express Inn & Suites on 14 Mar 2024
Good afternoon, Thank you for choosing stay express for your lodging needs and we appreciate your business

6/10 Okay

Anna-Me'Ketra

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Mar 2024
Response from Stay Express Inn & Suites on 7 Mar 2024
Good afternoon, thank you for choosing stay express for your lodging needs and we appreciate your business..

10/10 Excellent

Kirstie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Peace and quiet
Stayed 2 nights in Feb 2024
Response from Stay Express Inn & Suites on 29 Feb 2024
Kirstie, thank you for choosing stay express for your lodging needs and we appreciate your business.