Exterior

Reviews of Holiday Inn Express Marietta - Atlanta Northwest, an IHG Hotel

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 183 out of 456 reviews" "
Rating 8 - Good. 134 out of 456 reviews" "
Rating 6 - Okay. 70 out of 456 reviews" "
Rating 4 - Poor. 41 out of 456 reviews" "
Rating 2 - Terrible. 28 out of 456 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

LISA M.

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was clean and comfortable. Staff was polite and professional. Surrounding area and lobby are just ok, but I did feel safe.
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello LISA M.,We are pleased to hear that you found your room clean and comfortable during your stay. Our team works hard to provide a professional and polite service to all guests. Your safety and security are our top priorities, and we are glad to know you felt safe during your time with us. Thank you for taking the time to share your feedback with us.

10/10 Excellent

Asiya

Liked: Staff & service, property conditions & facilities
Excellent stay
Stayed 2 nights in May 2024
Response from Manager on 17 May 2024
Hello Asiya,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you enjoyed your time with us. Should you plan another visit in the future, please do not hesitate to reach out to us for assistance. Safe travels!

6/10 Okay

Matthew

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom is not clean. Hair in the floor.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Matthew, We appreciate you sharing your feedback with us. Your comments will be relayed to the relevant department for review and improvement. Should you have any further concerns, please don't hesitate to reach out to our management team for assistance.

8/10 Good

Anjuly jean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious
Stayed 3 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Anjuly jean,We are delighted to hear you found the room spacious and comfortable during your stay.

10/10 Excellent

Carissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Gentleman that checked me in was friendly.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Carissa,We are delighted to hear you enjoyed our facilities and found our staff friendly. Your kind words are truly appreciated. Should you have any further feedback or queries, please do not hesitate to contact us directly.

10/10 Excellent

Ny'Rayah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed our stay; we were very happy with the service that was provided
Stayed 4 nights in Mar 2024
Response from Manager on 5 Apr 2024
Hello Ny'Rayah,We are delighted to hear that you and your family enjoyed your stay and were pleased with the service provided. Your positive feedback is greatly appreciated and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Isaiah

Stayed 2 nights in Mar 2024
Response from Manager on 17 Apr 2024
Hello Isaiah,We're thrilled to hear you had such a wonderful experience at our hotel! If you have any other comments or suggestions, please feel free to share them with us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Paula,We are delighted to hear that you had a fantastic experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Michael

Travelled with partner
Liked: Property conditions & facilities
Great place very clean and updated beautifully.
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Michael,We appreciate your feedback on our clean and updated hotel accommodations. Thank you for choosing to stay with us.

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from Manager on 3 Apr 2024
Hello Christopher,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another fantastic experience.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fine for our needs.
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Gregory,Thank you for taking the time to share your feedback with us. We appreciate your choice in staying with us. If you have any further comments or suggestions, please feel free to contact us.

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
It was very pleasant, good staff very safe
Stayed 3 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello Donna,We are pleased to hear that you had a pleasant stay with us and felt safe. Our team works hard to ensure a positive experience for all our guests. If you have any further feedback or need assistance, feel free to reach out to our management team. Safe travels!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Kevin,A perfect ten rating just made our day! Thank you for staying with us

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the continental breakfast. The bed was a bit to firm Bathroom great.
Stayed 4 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Michael,We are delighted to hear that you enjoyed our continental breakfast and bathroom. Your feedback about the bed's firmness is noted for further improvement. Thank you for taking the time to share your experience with us.

10/10 Excellent

Akeem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at. Did not have any issues, they let me check in a little earlier due to early flight arrival which was a plus, the room was a good size. Enjoyed the breakfast.
Stayed 6 nights in Feb 2024
Response from Manager on 20 Feb 2024
Hello Akeem,We appreciate your positive feedback and are delighted to hear that you had a pleasant stay with us. Providing excellent service, including accommodating early check-ins, is always our priority. We're glad you enjoyed the comfortable room and breakfast offerings. Your satisfaction is important to us, and we hope to welcome you back in the future.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Christopher,We are pleased to hear that you found our hotel clean and quiet. Your feedback is valuable to us. Thank you for choosing to stay with us.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Michael,We are delighted to hear that you had a wonderful experience at our hotel! Please feel free to reach out to us with any further comments or suggestions. We look forward to welcoming you back in the future.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Walked to restaurant.
Stayed 1 night in Feb 2024
Response from Manager on 16 Feb 2024
Hello Rebecca,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our room to be nice. It's great that you were able to take advantage of our convenient location and enjoy a walk to the restaurant. We hope you had a great dining experience and we look forward to the possibility of welcoming you back in the future.

6/10 Okay

Verified traveller

Disliked: Room comfort
Loud music, and loud voices and door slamming until midnight. Mattress uncomfortable.
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Dear Guest, Thank you for sharing your feedback regarding the noise disturbance and discomfort you experienced during your stay. We apologize for any inconvenience caused. Your comments will be shared with our team for review and improvement. We appreciate your patronage and hope to serve you better in the future.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was noise outside the hotel. The room was clean and the bed was comfortable.
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello Michael,Thank you for sharing your feedback with us. We're glad to hear that you found the room clean and comfortable. However, we apologize for any inconvenience caused by the noise outside the hotel. We strive to provide a peaceful stay for our guests and appreciate your patience.

10/10 Excellent

Janeth

Liked: Cleanliness, property conditions & facilities
Very clean safe the rooms very big
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Janeth,Thank you for taking the time to share your feedback! We're pleased to hear that you found our hotel to be clean and safe, and enjoyed the spacious rooms. We strive to provide a comfortable and enjoyable experience for all our guests. We appreciate your kind words and hope to welcome you back again in the future!

2/10 Terrible

Hosam, Woodbridge

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty old and damaged furniture Muddy smilies
Stayed 10 nights in Jan 2024
Response from Manager on 26 Jan 2024
Hello Hosam,Thank you for sharing your feedback with us. We apologize if the condition of the furniture did not meet your expectations. We appreciate your comments and will certainly take them into consideration. We value your patronage and hope you consider staying with us in the future so we can provide you with a better experience.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location; close to I75. Safe neighborhood with restaurants within walking distance. Nice remolded room,great shower. Very nice breakfast with hot and cold foods. We always stay here as we pass through Atlanta
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Kevin,Thank you for sharing your positive experience with us! We are thrilled to hear that you enjoyed our convenient location and remodeled rooms. It's also great to know that you found our breakfast options to be satisfying. We appreciate your loyalty as a returning guest and look forward to welcoming you back on your future visits to Atlanta.

10/10 Excellent

Jerry

Travelled with partner
Stayed 1 night in Jan 2024
Response from Manager on 14 Jan 2024
Hello Jerry,We are delighted to hear that you had a wonderful experience during your stay at our hotel! We strive to provide exceptional service to all our guests, and we are thrilled that we were able to meet your expectations. If you have any further feedback or need assistance with anything, please don't hesitate to reach out to us. We hope to welcome you back soon for another outstanding stay!

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Catherine,Thank you for choosing our hotel for your stay. We appreciate your positive rating and we are glad you had a satisfactory experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly.

2/10 Terrible

EMIR

Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello EMIR, We're sorry to hear that your recent stay with us fell short of your expectations. We would greatly appreciate it if you could please reach out to us directly with any specific feedback so that we can address your concerns and improve our services. We value your input and would like an opportunity to make it right.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello Robert,Thank you for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us. Should you have any additional comments or feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Taryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short drive to downtown. Plenty of dining options within 5-10 mins. Clean rooms, friendly staff. Breakfast was good and had a mixture of hot & cold itens. Juice machine broke down, would suggest to bring some juice cartons when that happens. There’s a sliding door for the bathroom door in the rooms- that was strange and awkward at times.
Stayed 2 nights in Dec 2023
Response from Manager on 2 Jan 2024
Hello Taryn, Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with our clean rooms, friendly staff, and the variety of dining options nearby. We apologize for the inconvenience caused by the broken juice machine and the unusual sliding door for the bathroom. Rest assured, we appreciate your suggestions for improvement and will take them into consideration for future enhancements.

4/10 Poor

Sinead

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was fine. Three screaming arguments in the hallway after 2am with no intervention from management made it impossible to sleep.
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Sinead, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the noise disturbance during your stay. We strive to maintain a peaceful atmosphere for all guests, and we will address this matter with our management team to ensure proper intervention in the future.

10/10 Excellent

Lakshmi Chenna Kesava Madhu Ku, Schaumburg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really good
Stayed 1 night in Dec 2023
Response from Manager on 27 Dec 2023
Hello Lakshmi Chenna Kesava Madhu Ku,We appreciate your positive feedback and are glad to hear that you had a great experience at our hotel. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Heidi

Stayed 1 night in Dec 2023
Response from Manager on 26 Dec 2023
Hello Heidi,Thank you for choosing our hotel and for leaving us a 5-star rating! We are delighted to hear that you had a great experience during your stay. If you have any additional feedback or if there is anything else we can do to assist you in the future, please do not hesitate to reach out to us. We hope to welcome you back again soon!

10/10 Excellent

Barbara

Stayed 3 nights in Dec 2023
Response from Manager on 24 Dec 2023
Hello Barbara,We are delighted to hear that you had a fantastic experience during your stay with us! We strive to provide exceptional service and it is great to know that we met your expectations. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay!

10/10 Excellent

Scott

Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Scott,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back in the near future for another exceptional stay.

10/10 Excellent

Mitia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Mitia,Thank you for choosing our hotel for your stay. We're thrilled to hear that you had a fantastic experience with us! We truly appreciate your patronage and hope to welcome you back soon for another exceptional stay.

6/10 Okay

Gregg

Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Gregg, We appreciate you choosing our hotel for your stay. We kindly ask you to reach out to us directly to share any feedback or concerns you may have had during your visit. We value your input and would like the opportunity to address any issues that may have affected your experience. We hope to have another chance to better serve you in the future.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Heidi,We are delighted to hear that you enjoyed your stay with us. We strive to provide excellent service and a comfortable experience for all our guests. Please do not hesitate to reach out to us if there is anything else we can assist you with. We look forward to welcoming you back on your next visit.

8/10 Good

Sunita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Sunita,Thank you for choosing our hotel for your stay. We appreciate your business and are glad to hear that you had a good experience overall. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future!

6/10 Okay

Jamie

Stayed 3 nights in Dec 2023
Response from Manager on 3 Jan 2024
Hello Jamie, Thank you for staying with us. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Please feel free to reach out to us directly with any specific concerns or suggestions. We value your input and would love the opportunity to address any issues.

4/10 Poor

Callie J

Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Hello Callie J, We're sorry to hear that your stay with us was not up to par. We would appreciate it if you could reach out to us directly so we can address any issues you may have encountered. We value your feedback and would like the opportunity to make it right.

8/10 Good

Dianna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Front desk very friendly, room had fingernail or toenail clippings on the floor next to bed.
Stayed 1 night in Dec 2023
Response from Manager on 5 Dec 2023
Hello Dianna,Thank you for sharing your feedback with us. We appreciate your compliments on our friendly front desk staff. We apologize for any inconvenience caused by the cleanliness issue you encountered in your room. We encourage guests to let us know about any concerns during their stay so that we can promptly address them. We apologize for falling short in this instance. Please reach out to our management team directly to discuss this matter further.

10/10 Excellent

Maurice

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Maurice,We're thrilled to hear that you had an awesome stay with us! We strive to provide exceptional service and a comfortable experience for all our guests. If you have any future travel plans to our area, we would be delighted to welcome you back for another enjoyable stay.

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Brian,Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a fantastic experience at our hotel. We pride ourselves on providing exceptional service and a comfortable stay. We appreciate your kind words and hope to welcome you back in the future for another great stay.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello Anita,Thank you for taking the time to share your feedback. We value our guests' opinions and appreciate hearing about your experience. We apologize for any inconvenience you may have encountered during your stay at our hotel. Please feel free to reach out to our management team directly so that they can address your concerns accordingly.

6/10 Okay

Leonard

Travelled with family
Liked: Cleanliness, staff & service
Very average, typical Holiday Inn, however, I complained that the heat didn’t work, and I came back that evening to a brand new heating system. Great service in that area.
Stayed 3 nights in Nov 2023
Response from Manager on 18 Nov 2023
Hello Leonard,Thank you for your feedback! We are glad to hear that our team was able to promptly address the issue with the heating system during your stay. We appreciate your kind words about our service and hope that you had an overall comfortable stay with us.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 17 Nov 2023
Hello Terry,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had such a fantastic experience during your stay at our hotel. We strive to provide exceptional service and exceed our guests' expectations. Your kind rating are truly appreciated, and we hope to welcome you back for another outstanding stay in the future.

6/10 Okay

Carol

Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Hello Carol,I'm sorry to hear that you had a less-than-satisfactory experience during your stay. We value all feedback and would appreciate more details about your specific concerns. Please reach out to our management directly to discuss further.

4/10 Poor

Carolina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unsafe area, and there were bugs and a roach in my room! The entire building is run down and the elevator is full of scratches and is very rickety. I would not recommend this to anyone.
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Carolina, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Marva

Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Marva,Thank you for choosing our hotel for your recent stay! We're delighted to see that you had a great experience with us. If you have any additional feedback or suggestions, feel free to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 28 Oct 2023
Hello david,Thank you so much for your exceptional rating! We're thrilled to hear that you had an outstanding experience with us. We look forward to welcoming you back again soon!

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
It was very chill and clean no problem was had I enjoyed my day
Stayed 2 nights in Oct 2023
Response from Manager on 26 Oct 2023
Hello Daryl,Thank you for your positive feedback! We're delighted to hear that you had a relaxing and enjoyable stay with us. We hope to welcome you back again soon!