Exterior

Reviews of Holiday Inn Atlanta-Northlake, an IHG Hotel

3 out of 5
Holiday Inn Atlanta-Northlake, an IHG Hotel
2158 Ranchwood Dr Ne, Atlanta, GA

Reviews

7.4

Good

Rating 10 - Excellent. 333 out of 962 reviews" "
Rating 8 - Good. 280 out of 962 reviews" "
Rating 6 - Okay. 145 out of 962 reviews" "
Rating 4 - Poor. 97 out of 962 reviews" "
Rating 2 - Terrible. 107 out of 962 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved that once we were back at the property, we just walked to whatever activities we needed for the day. There was plenty of dining options as well as shopping right there. We felt safe, and never worried about walking, even in the evenings.
Stayed 3 nights in May 2024
Response from Hotel Manager on 11 May 2024
Dear Sheila,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the convenience of our location with nearby activities, dining options, and shopping. It's great to know you felt safe and comfortable exploring the area, even in the evenings.We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

4/10 Poor

Erik, Prague

Disliked: Cleanliness, amenities, property conditions & facilities
I stayed here about 1.5yrs ago, and had trouble checking in because the "system is down". I got a key went to my room and walked straight into a family who was in the room. I went down and got another key for a room that was not occupied and chalked it up to a fluke. Fast forward 1.5yrs same thing. I arrive late afternoon and see a line of people waiting. System is down. Eventually, I did get a key but putting up $100 cash guarantee. I went to the room and sure enough its occupied. Luckily the occupant had his interior door lock in place so I didn't burst in on him. Other little things like the elevator inspection being a few days out of date are not egregious, but collectively they are a bad sign. I would say this hotel is just poorly managed.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 8 May 2024
Dear Guest,We apologize for the recurring issues you experienced during your stay, particularly with the check-in process and room assignments. Your feedback is concerning, and we take it seriously. We will investigate these incidents and address them with our team to ensure such lapses do not occur in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Akivia

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Photos listed for this hotel does not match what you see in person. The staff were pleasant.
Stayed 11 nights in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Guest,We apologize for any discrepancies between the photos and the actual experience. We're glad to hear that our staff made a positive impression. Your feedback is valuable, and we'll work to ensure our online representation better reflects the reality of our hotel. Thank you for sharing your thoughts.Sincerely, Hotel Manager

10/10 Excellent

Fidele

Liked: Cleanliness, property conditions & facilities
No problem
Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you didn't encounter any issues during your stay. If you have any further comments or if there's anything we can assist you with in the future, please don't hesitate to let us know. We appreciate your business and hope to welcome you back again soon!Sincerely, Hotel Manager

4/10 Poor

Damir

Travelled with family
Disliked: Property conditions & facilities
First hotel I’ve been in my life that charges for coffee
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Guest,We apologize for any inconvenience caused by our coffee charges. Your feedback is valuable, and we'll review our policies to ensure a better experience for our guests in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out.Sincerely, Hotel Manager

6/10 Okay

Leon, Temecula

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was not aware that this location didn’t offer complementary breakfast. If that was the case I would have picked another IHG hotel
Stayed 7 nights in Mar 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,We're sorry to hear about your disappointment regarding the complementary breakfast. We understand how important it is to start the day right. While we don't offer complimentary breakfast, we do strive to provide excellent value and service in other areas. We appreciate your feedback and hope you'll give us another chance to exceed your expectations on your next visit.Sincerely, Hotel Manager

8/10 Good

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a good area
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,Thank you for your review! We're delighted to hear that you enjoyed our hotel's location. We strive to provide a comfortable and convenient stay for all our guests. We hope to welcome you back again soon!Sincerely,Hotel Manager

2/10 Terrible

Pam

Travelled with family, Business traveller
Continental breakfast was not included, urine around the toilet, hallways reeked of vapor smells, staff not friendly.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,Thank you for sharing your feedback with us. We're truly sorry to hear about your disappointing experience during your stay. Cleanliness and guest satisfaction are our top priorities, and we'll address the issues you mentioned immediately with our housekeeping and maintenance teams. We strive to provide a pleasant and welcoming environment for all our guests, and we apologize if we fell short in meeting your expectations. We hope you'll give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Ali

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,Thank you so much for your fantastic review! We're thrilled to hear that you had a wonderful experience during your stay with us. It's our aim to provide top-notch service and amenities to all our guests, and we're delighted that we exceeded your expectations. We hope to have the pleasure of welcoming you back again soon for another memorable stay!Sincerely, Hotel Manager

8/10 Good

Abadio

Stayed 1 night in Feb 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,Thank you for choosing our hotel for your stay! We're delighted to hear that you enjoyed your time with us. If there's anything specific you think we could improve to earn that extra star next time, please let us know. We value your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 Good

Jasmine

Stayed 2 nights in Feb 2024

10/10 Excellent

Magnetic

Stayed 1 night in Jan 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I do want to complain about the managers' response to the compliants of no heat in the room that I checked in. I moved three times while at this location. I am not statisfied with the decision that Shantea, tge general manager provided. She was impersonalble and stated ahe would not be able to refund me a night's stay. Multiple heating units were dysfunctional I can't believe this is a IGH hotel.
Stayed 3 nights in Jan 2024

2/10 Terrible

Myrella, Hollywood

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We are not familiar with the Atlanta area, but this hotel was not as expected. We are glad we only spend one night; we are a family of 4 and when we asked for extra towels, the front desk person gave us a hard time. I noticed he also gave a hard time to the people in front of us that was claiming their bed sheets weren't clean. When we came back from our night out in downtown, there was the police, rescue, fire fighters, when we got into the elevator, we saw a guy being taken by paramedics, it looked like he overdosed. I believe it happened in our floor bcse we saw syringes in the hallway. And to top it off, after a very busy day and trying to rest, we realized the room didn't have curtains, I had to use my hair clip to put the sides together so we could sleep. It was not a very good experience, like I said very happy it was only one night.
Stayed 1 night in Dec 2023

10/10 Excellent

Shaneka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no dislikes.
Stayed 5 nights in Dec 2023

10/10 Excellent

al

Liked: Cleanliness, amenities
Entire property wreaked of weed.
Stayed 1 night in Jan 2024

6/10 Okay

Tiffany

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is very old and needs to be renovated and there's a stank odor coming from the hallway carpet. Also there's no security patrolling the parking lot, but they have several signs posted outside stating park at your risk. If this info was provided on the website, I would've never booked this hotel. The room that was given to me 306 the ceiling in the room and bathroom looks like it's about to cave in smh.
Stayed 3 nights in Dec 2023

6/10 Okay

SHARON

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It was quiet. There are restaurants and shopping near by. It's close to the interstate
Stayed 2 nights in Dec 2023

4/10 Poor

W

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I like the peaceful, quiet atmosphere and location. I didn’t like that my heat didn’t work in my room and the sight of a roach in my room.
Stayed 1 night in Dec 2023

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Roderick

Stayed 1 night in Dec 2023

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice
Stayed 2 nights in Dec 2023

2/10 Terrible

venkata

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

WaKia

Travelled with family
Disliked: Property conditions & facilities
The room and I really needed repair and upgrading. The restaurant in the lobby closed before 8pm. Kind of disappointed
Stayed 2 nights in Dec 2023

8/10 Good

Vic

Stayed 1 night in Dec 2023

2/10 Terrible

Sara

Stayed 3 nights in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
You can do better
Small room. Kinda dingy. Small bathroom AC was so noisy I had to turn it off
Stayed 1 night in Dec 2023

8/10 Good

Meisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact that the hotel had.no tolerance.for weed smokers.. Staff & service was fantastic. Decent location Simple & safe stay for the money
Stayed 4 nights in Nov 2023

10/10 Excellent

Karen

Stayed 1 night in Nov 2023

6/10 Okay

LaNora

Travelled with family
Liked: Staff & service
It’s was decent for the price. Staff was really nice.
Stayed 1 night in Nov 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Eugene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Prayag, blakely

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property Smelled like Smoke!!
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 20 Nov 2023
Prayag,Thank you for taking the time to share your feedback with us. We apologize that your stay was anything less than exceptional. Please know that we value your feedback and will address all the issues you encountered during your stay. Regards,Hotel Manager

8/10 Good

Detraeon

Stayed 1 night in Nov 2023

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on 18 Nov 2023
Kimberly,Thank you for choosing Holiday Inn Northlake-Atlanta. We strive to make sure that each one of our guests has the best experience available. We look forward to you visiting us again.Have a great day!

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 18 Nov 2023
Margie,Thank you for taking some time to review our property. We are committed to delivering excellence and ensuring our guests leave satisfied. We're delighted to know that our staff and facilities exceeded your expectations and we look forward to your return.Best,Hotel Manager

8/10 Good

Nia

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay overall was pleasant aside from the fact that someone stole money out of our bag while we were in the lobby checking in and they were not cooperative with allowing us to find out if the person who took our money was still within the hotel I did formal police report and even then they would not view the cameras to see if the person who reached into our bag was still on the premises so that was very disappointing I lost a lot of money and all I got was an additional complimentary meal for breakfast I didn't feel like that compensated the amount of money that was stolen the room had a broken faucet at the sink and the hot and cold a pleak was missing was in the shower so I did initially burn myself because the direction I thought to make the water cooler was not correct other than that it was clean the beds are super comfy the cleaning stuff was super friendly and I would stay again but I know now to keep all of my bags on my body at all times
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 18 Nov 2023
Nia,On the behalf or our entire team we would like to apologize for the inconvenience you experienced with us. We try to give each guest excellent customers service, so you will have a lasting memory of us. Our entire team deeply regrets falling short of your expectations of our hotel. Thank you for your feedback and please do not let this be the last time you visit us.Regards,Hotel Manager

2/10 Terrible

Brandon

Stayed 2 nights in Nov 2023
Response from Hotel Manager on 14 Nov 2023
Brandon,Thank you for taking the time to share your feedback with us. We apologize that your stay was anything less than exceptional. Please know that we value your feedback and will address all the issues you encountered during your stay. Best,Hotel Manager

8/10 Good

Jerry

Business traveller
Liked: Cleanliness, staff & service, room comfort
It was good very comfy bed
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 14 Nov 2023
Jerry,Thanks for reviewing us. We love receiving such great reviews from our guests. We hope that you will continue to stay at our hotel whenever you are in the area. Best,Hotel Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 7 Nov 2023
Christopher,Thank you for submitting your review of our hotel. I'm so pleased to hear that you enjoyed your time with us. We hope you visit us the next time you are in the area! Safe travels!

10/10 Excellent

Christopher

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Christopher,We appreciate your feedback of our hotel. It is always good to hear how another valued guest stay was enjoyable. Thank you for your visit and we hope to see you again soon!Best,Hotel Manager

10/10 Excellent

Ketan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Hotel Manager on 23 Oct 2023
Ketan,We appreciate your feedback of our hotel. It is always good to hear how another valued guest stay was enjoyable. Thank you for your visit and we hope to see you again soon!

4/10 Poor

MOHAMUD

Disliked: Property conditions & facilities
Stayed 10 nights in Oct 2023
Response from Hotel Manager on 13 Oct 2023
MOHAMUD,We appreciate you for choosing our hotel as well as taking the time to write this review. Thank you and we hope to see you again in the near future!

10/10 Excellent

Damonta

Stayed 1 night in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Damonta,We appreciate your feedback of our hotel. It is always good to hear how another valued guest stay was enjoyable. Thank you for your visit and we hope to see you again soon!

4/10 Poor

John

Business traveller
Bathroom was dirty and had many patches in walls. Bed was good. Property advertises free coffee in lobby in the mornings, not the case, $3.24. Paid for it, but don’t promote it.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 10 Oct 2023
John,Thank you for taking the time to provide feedback on your stay. We deeply regret to see the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.Thank you again for your comments, we hope to have soon.

10/10 Excellent

Charlotte

Great check in.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 8 Oct 2023
Dear Guest,Thank you for your positive feedback and the excellent 5 out of 5 rating! We are delighted to hear that you had a great check-in experience. Your satisfaction is important to us, and we hope the rest of your stay was equally enjoyable. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 Good

Darrick

Stayed 1 night in Sep 2023
Response from Hotel Manager on 27 Oct 2023
Darrick,We appreciate you for choosing our hotel as well as taking the time to write this review. Thank you and we hope to see you again in the near future!

8/10 Good

khamall

Stayed 1 night in Sep 2023
Response from Hotel Manager on 22 Oct 2023
We appreciate you for choosing our hotel as well as taking the time to write this review. Thank you and we hope to see you again in the near future!Best,