Indoor pool

Reviews of Hampton Inn by Hilton Atlanta Kennesaw

2.5 out of 5
Hampton Inn by Hilton Atlanta Kennesaw
3405 Busbee Drive Northwest, Kennesaw, GA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 622 out of 851 reviews" "
Rating 8 - Good. 159 out of 851 reviews" "
Rating 6 - Okay. 31 out of 851 reviews" "
Rating 4 - Poor. 18 out of 851 reviews" "
Rating 2 - Terrible. 21 out of 851 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lee Ann

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Good North Atlanta location
Stayed 2 nights in May 2024
Response from Kelsey C on 20 May 2024
Dear Brian, thank you for taking the time to write a review! I'm glad you enjoyed your stay with us and we hope to welcome you back again in the future!

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Kelsey C on 20 May 2024
Thank you for your feedback David, hope to see you again soon!

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in May 2024
Response from Kelsey C on 22 May 2024
Thank you for your feedback Bradley, hope to see you again soon!

8/10 Good

jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, I enjoyed my stay and very clean. My only small thing is it's showing it's age.
Stayed 1 night in May 2024
Response from Kelsey C on 20 May 2024
Dear Jonathan, thank you for taking the time to write a review! I'm glad you enjoyed your stay with us and we hope to welcome you back again in the future!

10/10 Excellent

Lee Ann

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Kelsey C on 20 May 2024
Thank you for your feedback Lee Ann, hope to see you again soon!

4/10 Poor

Natalie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Kelsey C on 16 May 2024
Thank you for your feedback Natalie, hope to see you again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in May 2024
Response from Kelsey C on 13 May 2024
Dear Paul, thank you for taking the time to write a review! I'm glad you enjoyed your stay with us and we hope to welcome you back again in the future!

10/10 Excellent

Harriet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to Kennesaw State University where the graduation was held. Perfect location to walk to the University.
Stayed 1 night in May 2024
Response from Kelsey C on 13 May 2024
Dear Harriet, thank you for taking the time to write a review! I'm glad you enjoyed your stay with us and we hope to welcome you back again in the future!

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is always super friendly and very helpful.
Stayed 1 night in May 2024
Response from Kelsey C on 13 May 2024
Dear Shannon, thank you for taking the time to write a review! I'm glad you enjoyed your stay with us and we hope to welcome you back again in the future!

2/10 Terrible

Leslie, Madison

Travelled with family and small children
Disliked: Staff & service
When we went to check in, they said they overbooked even though the room was already paid for by us. They didnt help find us another place to stay and we ended up having to sleep in our car with children. We haven't received our money back. No offer for another night was given.
Stayed 1 night in May 2024
Response from Destinee S. on 7 May 2024
Dear Leslie, I am so sorry to hear that the hotel overbooked and that you had to suffer the night in your car with your family. I will be reaching out to you directly to correct this.

10/10 Excellent

Zachery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kelsey C on 13 May 2024
Thank you for your feedback Zachery, hope to see you again soon!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kelsey C on 7 May 2024
Thank you for your feedback Gregory, hope to see you again soon!

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kelsey C on 6 May 2024
Thank you for your feedback Kari hope to see you again soon!

10/10 Excellent

Mary Beth

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Kelsey C on 6 May 2024
Thank you for your feedback Mary Beth, hope to see you again soon!

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to spend a night on the road
Stayed 1 night in Apr 2024
Response from Kelsey C on 1 May 2024
Dear Donna, thank you for taking the time to rate us! I'm glad you enjoyed your stay with us and we hope to welcome you back again in the future!

10/10 Excellent

Cordreka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kelsey C on 1 May 2024
Dear Cordreka, thank you for taking the time to rate us! I'm glad you enjoyed your stay with us and we hope to welcome you back again in the future!

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
Marisa at checkin was fantastic
Stayed 1 night in Apr 2024
Response from Kelsey C on 30 Apr 2024
Anton, I am so happy to hear you enjoyed your stay here with us. Our mattresses are the best, I totally agree! Hope to see you soon, until next time please be safe in all your travels.

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They should update the property
Stayed 1 night in Apr 2024
Response from Kelsey C on 30 Apr 2024
Dear Sarah, thank you for taking the time to rate us! I'm glad you enjoyed your stay with us and we hope to welcome you back again in the future (:

8/10 Good

Parvez

Stayed 1 night in Apr 2024
Response from Kelsey C on 22 May 2024
Dear Parvez, thank you for taking the time to rate us! I'm glad you enjoyed your stay with us and we hope to welcome you back again in the future!

6/10 Okay

Xheni

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Kelsey C on 30 Apr 2024
Dear Xheni, thank you for taking the time to rate us! I'm glad you enjoyed your stay with us and we hope to welcome you back again in the future (:

10/10 Excellent

Peggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kelsey C on 30 Apr 2024
Dear Peggie, thank you for taking the time to rate us! I'm glad you enjoyed your stay with us and we hope to welcome you back again in the future (:

10/10 Excellent

Patricia

Stayed 1 night in Apr 2024
Response from Kelsey C on 16 May 2024
Thank you for your feedback Patricia, hope to see you again soon!

6/10 Okay

malik

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Likes: Nice and caring front desk associates. Clean common areas in great condition. Decent breakfast from 6a-10a everyday. Laundry available, $2.50 for each load wash and dry. Convenient location for necessities, shopping, and dining Note: All rooms seemly book fast. Last minute reservations, generally NOT RECOMMENDED for this hotel Breakfast serving area and areas to sit is a bit limited or small in area, but it's fine if you manage to get to breakfast before or after the guest traffic. Parking can become a little crowded, particularly the weekends and overnight when it seems to be busier, but at least there's available spots around the back. Elevator can be a little slow, and currently only one of two is operating. Rooms in general are clean and in good condition, but you just might get a room with dog hair or such left throughout the carpet. I did. Not sure if Housekeeping forgot to vacuum or what. For the most part, lobby and hallways are quiet. Would recommend this Hampton Inn location and give it a solid 3.7 to 4 stars. Still looks new in good condition. Seven floors, but narrow, and seems to be a bit cheap in certain areas of the overall experience, but still fine.
Stayed 3 nights in Apr 2024
Response from General Manager, Nicola WIlburn on 22 Apr 2024
Thank you, Malik for your feedback, we appreciate you taking the time to let us know how we are doing. I do want to sincerely apologize about the issues you encountered while with us. Unfortunately, when the elevators are jumped in, it causes the sensors to respond by shutting down for safety reasons. Our service providers were called and both cabs are back up and running. I have also sent details over to our housekeeping leaders to discuss the room cleanliness concerns. Again, we are truly sorry for any inconvenience we may have caused. We hope to have you back soon for a greater experience, until then please be safe in you travels.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfortable bed, great staff! Would stay again
Stayed 1 night in Apr 2024
Response from Kelsey C on 22 Apr 2024
Awesome Gary, thank you for your review! We hope to see you again soon

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kelsey C on 22 Apr 2024
Dear Lora, thank you for taking the time to rate us! I'm glad you enjoyed your stay with us and we hope to welcome you back again in the future (:

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night but would stay again! Marissa at the front desk made check in a breeze!
Stayed 1 night in Apr 2024
Response from Kelsey C on 18 Apr 2024
Dear Gary, thank you for taking the time to rate us! I'm glad you enjoyed your stay with us and we hope to welcome you back again in the future!

10/10 Excellent

Macy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the staff, facility, and my room. The building and rooms are also updated very nicely.
Stayed 1 night in Apr 2024
Response from Kelsey C on 16 Apr 2024
Dear Macy, thank you for taking the time to rate us! I'm glad you enjoyed your stay with us and we hope to welcome you back again in the future (:

8/10 Good

Patrick

Stayed 1 night in Apr 2024
Response from Kelsey C on 1 May 2024
Dear Patrick, thank you for taking the time to rate us! I'm glad you enjoyed your stay with us and we hope to welcome you back again in the future!

8/10 Good

Corinna, Shippensburg

Liked: Cleanliness, staff & service, amenities
Quiet. Friendly staff. Breakfast had many options. Toilet seat loose and lotion empty.
Stayed 1 night in Apr 2024
Response from Kelsey C on 11 Apr 2024
We appreciate the review of your recent stay at our hotel, and apologize for issues that you experienced, this is not the Hampton norm, as our goal is Satisfaction Guaranteed. We have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Marisa was great!
Stayed 1 night in Apr 2024
Response from Kelsey C on 11 Apr 2024
Dear Sam, thank you for taking the time to rate us! I'm glad you enjoyed your stay with us and we hope to welcome you back again in the future (:

10/10 Excellent

Corinna, Shippensburg

Stayed 1 night in Apr 2024
Response from Kelsey C on 30 Apr 2024
Dear Corinna, thank you for taking the time to rate us! I'm glad you enjoyed your stay with us and we hope to welcome you back again in the future (:

8/10 Good

Stan

Stayed 1 night in Apr 2024
Response from Kelsey C on 30 Apr 2024
Dear Stan, thank you for taking the time to rate us! I'm glad you enjoyed your stay with us and we hope to welcome you back again in the future (:

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kelsey C on 7 Apr 2024
Thank you for rating us Kathleen, we hope to see you again soon.

10/10 Excellent

Jill

Travelled with partner
Liked: Property conditions & facilities
I picked this because reviews said you couldn’t hear street noise. They must have had a different room. Because can definitely hear the noise ! Easy to find and front desk was friendly !
Stayed 1 night in Apr 2024
Response from General Manager, Nicola WIlburn on 5 Apr 2024
Thank you for your review Jill, typically it is pretty quiet here, the city has been doing some work on the crossroads nearby for the past month which may have attributed to the traffic noise. We do apologize if this kept you up :( Please feel free to let one of our guest agents know and we will be more than happy to assist. Please be safe in your travels and we hope to see you soon.

4/10 Poor

ERICA

Travelled with family and small children
Liked: Staff & service
I didn’t have a microwave in room and housekeeping didn’t come as promised
Stayed 3 nights in Mar 2024
Response from Destinee S. on 2 Apr 2024
Dear Erica, thank you for taking the time to leave a review. I do apologize that housekeeping didn't get to service your room during your stay. We did switch to a new system this past week and stay over cleans seem to not be populating correctly on our reports so that we can assign the rooms; we are currently working on this and hope to not have that issue again in the future. Regarding the microwave, unfortunately our property does not provide them in the rooms. We do have one available by the front desk 24/7 and may have a few extras in the back that we could provide you with upon request; hopefully that information will be useful during your next visit! I do hope that regardless of those issues you did enjoy your stay with us overall. If you ever have any questions or concerns feel free to reach out to us at any time and we will do our best to assist you as best as possible (:

10/10 Excellent

Jarvis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Destinee S. on 2 Apr 2024
Dear Jarvis, thank you for taking the time to rate us!I'm glad you enjoyed your stay with us and we hope to welcome you back again in the future (:

10/10 Excellent

jeannette

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with pets Safe clean room
Stayed 1 night in Mar 2024
Response from Destinee S. on 2 Apr 2024
Dear Jeannette, thank you for leaving a review! I'm so happy to hear you enjoyed your stay with us and found our accommodations to your liking and hopefully to your furr-babies liking as well! We look forward to welcoming you back again in the future!

10/10 Excellent

Liz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near the freeway but without freeway noise. Nicely furnished and clean.
Stayed 1 night in Mar 2024
Response from Destinee S. on 12 Apr 2024
Dear Liz, thank you so much for choosing our property and for taking the time to write a review! I'm glad everything was to your satisfaction and that our location was convenient for you! We hope to have the chance of welcoming you back again in the future. Have a wonderful day!

8/10 Good

Jessica, Heilbad Heiligenstadt

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly, beds were comfortable, and the hotel room was quiet.
Stayed 1 night in Mar 2024
Response from Kelsey C on 29 Mar 2024
Dear Jessica, thank you so much for taking the time to leave us a review. I am so happy to hear you enjoyed your stay and found our staff and amenities to your liking! We look forward to welcoming you back to our property again in the future! Have a wonderful day!

10/10 Excellent

Chad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay - everyone was extremely nice and help full and everything was clean and well managed.
Stayed 1 night in Mar 2024
Response from Kelsey C on 25 Mar 2024
Dear Chad, thank you so much for taking the time to leave us a review. I am so happy to hear you enjoyed your stay and found our staff and amenities to your liking! We look forward to welcoming you back to our property again in the future! Have a wonderful day!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kelsey C on 25 Mar 2024
Thank you Lisa for taking the time to leave us a review Renee, we hope to see you again soon.

10/10 Excellent

Galen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean room The shower was amazing!
Stayed 2 nights in Mar 2024
Response from Destinee S. on 21 Mar 2024
Dear Galen, thank you so much for taking the time to leave us a review. I am so happy to hear you enjoyed your stay and found our staff and amenities to your liking! We look forward to welcoming you back to our property again in the future! Have a wonderful day!

10/10 Excellent

Jill

Liked: Staff & service, property conditions & facilities
Nice place
Stayed 4 nights in Feb 2024
Response from Kelsey C on 20 Mar 2024
Thank you for your response, Jill! We appreciate your feedback, and we are thrilled that you had a great experience at our hotel! Hope to see you again soon!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelsey C on 18 Mar 2024
Thank you for taking the time to leave us a review Cynthia, we hope to see you again soon.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Kelsey C on 11 Mar 2024
Thank you for your response, Linda! We appreciate your feedback, and we are thrilled that you had a great experience at our hotel! Hope to see you again soon!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Kelsey C on 11 Mar 2024
Thank you for taking the time to leave us a review Christopher, we hope to see you again soon.

10/10 Excellent

Linda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. This was my second time staying there and I would do stay again.
Stayed 2 nights in Mar 2024
Response from Kelsey C on 4 Mar 2024
Thank you for your response, Linda! We appreciate your feedback, and we are thrilled that you had a great experience at our hotel! Hope to see you again soon!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kelsey C on 29 Feb 2024
Thank you for rating us ,we appreciate your feedback, and we are thrilled that you had a great experience at our hotel! Hope to see you again soon!

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kelsey C on 26 Feb 2024
Thank you Melinda for rating us ,we appreciate your feedback, and we are thrilled that you had a great experience at our hotel! Hope to see you again soon!