2020 Convention Center Concourse, College Park, GA
Reviews
9.0
Wonderful
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Staff were incredible. Our flight was canceled due to weather. And we were here for a funeral so it wasn’t great. They were accommodating. The manager Tiara (I think that’s her name) was fantastic.
This property gets 3 stars because I requested a crib for my infant in the reservation and called 3 days prior to ensure the crib would be in the room upon my arrival. Once I arrived and checked in I asked if the crib was in the room and the front desk staff said no. This was 7:30 p.m. the front desk staff said they would call to have it delivered in 15 minutes. An hour passed and still no crib. I called the front desk and they said they would call again to have it delivered. The crib did not arrive until 9:45 that night which was disappointing because I had to stay up to ensure my infant didn’t fall off of the bed since he was already sleep and I was tired from a long day of travel. I probably won’t ever stay at this hotel as long as I have an infant. Not having a crib is a safety concern for me.
Lydia
Stayed 1 night in May 2024
Response from David on 6 May 2024
Thank you for the review. I'm really sorry this happened to you and I promise we will use what happened and find out why so we can improve. It's reviews like this I appreciate because we try our best to be perfect but unfortunately we are not. This will help us understand where we missed it and improve in the future. Thank you!
The staff was exceptional and very friendly. I come to this area each year for seminar training and have stayed at each hotel in the area. I was very impressed with the friendly staff more than anything. You would think they owned the hotel themselves. I’m a business owner myself and was very pleased with staff training.
Stayed overnight during our travels and we loved the friendly hospitality, restaurant opened until midnight, beautiful rooms, quiet, and we slept and rested really well.
I was initially apprehensive to navigate the airport sky train, car rental return and getting to the hotel. But it was so easy!!! If I ever have to travel from Atlanta with an early departure, I will definitely stay here again!!!