6/10 Okay
Joelle
28 May 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was scheduled to check in Saturday May 25th. On Thursday the 23rd I texted the property manager giving my ID and contact information. I also requested confirmation for the payment link. I did not receive a response. I reached out Friday at 10am with a screen shot of the payment confirmation and requested check in instructions. I did not receive a response. I called at 5pm and was told I would receive instructions at midnight. On Saturday at 4am I checked my emails and texts and did not receive instructions. I did receive them by 7am. I arrived at the property at 330pm and was told I was in room 5. There is no room 5 at this property. I texted the property manager twice, called twice. And left a voice mail. I did not receive a response. I returned to the property at 7pm to try once more. But could not get in. I called and finally the property manger answered. She stated my check in instructions were incorrect. She does not provide good customer service. She is unresponsive and a bit rude when speaking with her. Very poor communication. While the room itself is nice and bathroom is modern. The outlets in the bedroom of room 4 do not work. The TV does not work. And the main over head light does not work. Additionally there was a dead cockroach and other bugs in the bathroom.
Joelle
Stayed 2 nights in May 2024