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Reviews of AC Hotel by Marriott Atlanta Midtown

4 out of 5
AC Hotel by Marriott Atlanta Midtown
53 14th Street NE, Atlanta, GA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 238 out of 342 reviews" "
Rating 8 - Good. 63 out of 342 reviews" "
Rating 6 - Okay. 23 out of 342 reviews" "
Rating 4 - Poor. 11 out of 342 reviews" "
Rating 2 - Terrible. 7 out of 342 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, walkable, convenient and easy parking.
Stayed 2 nights in May 2024

10/10 Excellent

Sheree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the city was awesome!!
Stayed 1 night in Jan 2024

6/10 Okay

Saphire

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Internet wasn’t working when you first came in. The Shower spray was spewing water everywhere.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mellyssa

Stayed 3 nights in Apr 2024

10/10 Excellent

Greatha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean Staff was very informative and pleasant Wish you served free breakfast
Stayed 2 nights in Apr 2024

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC hotel was amazing! From the moment I walked in, the staff was incredibly welcoming and accommodating. Every staff member I interacted with was kind, pleasant, and helpful. They always had smiles on their faces and were willing to assist me with whatever I needed. The room was immaculate, and the beds were very comfortable, which is rare for me to experience in hotels. Even the housekeeping staff were friendly and pleasant in the hallways. I was so satisfied with my stay that I decided to become a Bonvoy member, as I plan on returning to the same hotel in the next few months. Although I didn't get their names, I wish I had, so that I could acknowledge the amazing staff who made my stay so enjoyable.
Stayed 2 nights in Feb 2024

8/10 Good

Venice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Reginald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff
Stayed 1 night in Feb 2024

10/10 Excellent

Cheyenne A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel! Will definitely return again for a staycation or an event happening in the city.
Stayed 1 night in Feb 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love AC properties. They are modern and easy-designed for travelers. Great breakfast if you want it. I paid much more for Westin and had to buy my morning coffee.

4/10 Poor

Stephanie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Cole at the front desk was not a pleasure to work with.
Stayed 2 nights in Feb 2024

6/10 Okay

Jason

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Not a bad stay, just a couple of issues.
Upon arrival, after 3 pm, our room was not ready. We were there to attend an event nearby, and it was important to my wife and daughters to have time to get dressed and ready for this event. Our room was ready after 4pm which made this stressful and rushed. After the event, I tried to have food ready for them and not only waited over an hour at the rooftop bar for our food, but was repeatedly updated that this or that food that I had ordered was out. Eventually, I ordered two flatbreads(that had not chicken because it was out), one order of sliders and an order of steak bites...once in our room, we had two flatbreads and sliders and no steak bites...so, needless to say not impressed with food service. The saving grace of this visit was the staff. Firstly, at the front desk, Cornelius was fantastic. He was friendly and caring and took good care of us. The food and beverage manager, who we did not bog down with our complaints about the bar, happened to be passing by when we had a parking issue and was a big help and super friendly and professional. The bartender was also nice and professional despite the food availability issues. The hotel is nice and clean, our room was good and location convenient. Just needed more urgency on the room being ready and the food service..
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Happy with our stay. We enjoy walking and everything we wanted to do was walkable. Even if something was far... the ease of walking through the surrounding neighborhoods was enjoyable. Whole Foods was just down the street and plenty of places to eat were available near by. Staff at check in and check out were friendly and easy to talk to. Would stay again. I only have 2 complaints. 1. AC/heat worked well.... but very loud when it kicked on in room 835. Difficult to sleep soundly when you are waking up everytime. 2. No hot water in the morning to shower. Hot water was supposedly out throughout the hotel. We were offered complimentary breakfast to make it right. We asked for free parking instead and that was honored. Overall, happy with our experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Megan

Stayed 2 nights in Feb 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Great people
Stayed 1 night in Feb 2024

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, disappointing stay.
This was a solo trip to get away and recharge. Overall disappointed with the hotel from what I had expected. Half the bar food menu was unavailable, the room temp was all over the place, the lobby was frigid at all times, and the front desk couldn’t have cared less when I mentioned my disappointment with my stay. Zero apologies and all excuses.
Stayed 1 night in Jan 2024

8/10 Good

Shaheena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness
The construction quality is poor.. materials very cheap cheap. Very little thought went into simple details...ie, location of electric outlet for coffee maker. Great location salvaged to stay.
Stayed 1 night in Dec 2023

4/10 Poor

Maria

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nichola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely will go back👍
Wonderful great stay excellent experience! Great locations
Stayed 2 nights in Dec 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was impeccable!
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Stayed 2 nights in Dec 2023
Response from AC Front Desk on 10 Dec 2023
Thanks for staying with us!

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Dec 2023
Response from AC Front Desk on 10 Dec 2023
Thanks for staying with us!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in Dec 2023
Response from AC Front Desk on 10 Dec 2023
Thanks for staying with us!

8/10 Good

Nitosha

Stayed 1 night in Dec 2023

10/10 Excellent

Antonia

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AC Front Desk on 28 Nov 2023
Thanks for staying with us!

10/10 Excellent

Giannina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Desk Agents on 18 Nov 2023
Thanks for staying with us!

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, nice rooms.
Stayed 1 night in Nov 2023
Response from AC Front Desk on 20 Nov 2023
Thanks for staying with us!

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from AC Front Desk Agents on 4 Nov 2023
Thanks for staying with us!

10/10 Excellent

Rhonda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice. Room is spacious & cozy! Staff very attentive.
Stayed 1 night in Oct 2023
Response from AC Hotel Front Desk on 23 Oct 2023
Thanks for staying with us!

10/10 Excellent

Carlos J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Staff
Lovely staff. Beautiful rooms. Confusing layout of the hotel and different areas to the point that staff were also a little confused. Great location!!!
Stayed 1 night in Oct 2023
Response from AC Hotel Midtown on 19 Oct 2023
Thanks for staying with us!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and facility
Stayed 1 night in Oct 2023
Response from AC Hotel Front Desk on 14 Oct 2023
Thanks for staying with us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AC Front Desk Agent on 26 Sept 2023
Thank you for staying with us!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property! Clean and comfortable rooms.
Stayed 1 night in Sep 2023
Response from AC Front Desk on 25 Sept 2023
thanks for staying with us!

10/10 Excellent

Rachel

Stayed 1 night in Sep 2023
Response from AC Front Desk on 15 Oct 2023
Thanks for staying with us!

6/10 Okay

You Kyung

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The AC sound was too laud oto the extent to disrupt sleeping .
Stayed 2 nights in Sep 2023
Response from Front Desk Agent on 25 Sept 2023
Thank you for your feedback and I do apologize for the loud issue from the rooftop lounge. Thank you again for choosing to stay with us.

10/10 Excellent

Emily

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy with AC Hotel Midtown
AC Hotel Midtown was wonderful. We stayed there for the Music Midtown festival so it's a pretty chaotic weekend. Even though the hotel was full and there were a lot of people coming and going, all of the staff were exceptional and took very good care of us. The premises and rooms were well kept and very clean. The hotel has added security measures so only hotel guests, with a key, can access the floors with rooms.
Stayed 2 nights in Sep 2023
Response from AC Front Desk on 18 Sept 2023
Thank you for your kind words, hope to see you next year!

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean, walkable and friendly staff
The hotel is beautiful! Check in was incredibly easy, didn’t take more than 5 minutes. The staff were all really kind and helpful. The location is close to tons of restaurants and shops so definitely a walkable hotel. Parking was close in the garage next to the hotel and felt really safe. The room was very clean, modern and comfortable. Definitely would stay here again!
Stayed 1 night in Sep 2023
Response from AC Front Desk on 18 Sept 2023
Thanks for staying with us and hope to see you next year!

10/10 Excellent

Ariel

Stayed 2 nights in Sep 2023
Response from AC Front Desk on 5 Sept 2023
Thanks for staying with us

10/10 Excellent

Manuel, Lithia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady for check in wasn’t that friendly, later at check out was much better, maybe she ha a bad day. Hotel was clean quiet. Breakfast was great. Many good restaurants around the hotel. Parking was easy . This is our second time at this hotel and pretty sure we’ll be back
Stayed 3 nights in Aug 2023
Response from AC Hotel on 21 Aug 2023
Thanks for staying with us!

8/10 Good

shondale

Stayed 1 night in Aug 2023
Response from AC Front Desk Agents on 15 Aug 2023
Thanks for staying with us!

4/10 Poor

Robbin

Travelled with family, Business traveller
Disliked: Staff & service
Front office staff unfriendly. All rooms are faced towards the pool where they play loud music all day. A cleaning manager wakes you up at 9 to ask when you leave the room. No do not disturb card in the room. There are better hotels for this amount of money in the area
Stayed 1 night in Aug 2023
Response from AC Front Desk Management on 12 Aug 2023
Thanks for letting us know about your stay. I do want to apologize for any inconvenience. I will share this review with my leadership team so this will not happen again. Thanks again for staying with us

8/10 Good

Marcus

Liked: Cleanliness, staff & service, room comfort
Beautiful Hotel
Great location. Not far from food options and Atlantic station. This hotel is beautiful and looks new. The hotel smells so good when you enter. Check-in was a disaster! I arrived @ 3:45pm and didn’t a room till after 5pm. Housekeeping didn’t have the rooms clean. I requested be on the side with the view/music and there were no rooms ready. I was given a room for hearing impaired with a horrible view,but I asked to be moved. Housekeeping keep pushing the wait time! I expressed to the lady at the front of check-in is @3pm and it was a Saturday then the rooms should be cleaned and ready! There was hair on my bed cover and in the bathroom. My toilet was making this leaking noise the entire night🙄. And one side of the shower door didn’t close. I didn’t tell the front desk until check-out bc it took forever to get that room. When I told the guy(light skin with glass and hair) at the front desk he seemed uninterested. He also had a slick mouth. I don’t think that’s the job for him bc the day of check-in he walking around cursing to himself complaining about his job! The lady that checked me in Shawnta( dark skin with glasses), she was was very professional and did go out her way to try to accommodate us; Housekeeping dropped the ball. Oh! The rooftop and pool was a whole vibe. I would recommend this hotel and I will be returning. Housekeeping has to do better!
Stayed 1 night in Aug 2023
Response from AC Hotel Management Team on 7 Aug 2023
Thank you for choosing is and for taking the time to share your review. Based on the ratings we earned from you we failed to meet your expectations as well as our own. We will continue to work with our team to improve the quality of the operations and the service we deliver.

10/10 Excellent

Michael, Canton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great location; convenient to dining options. Room was very clean and spacious. Only disappointment was the Rooftop and Lobby Bar. The Lobby Bar closed at 7:00 on a Saturday night... The Rooftop Bar was way too noisy with the music blasting. We were looking forward to having a drink until we got there and couldn't hold a conversation because music was so loud. The Lobby Bar would have been perfect....quiet and relaxing, but it was closed.
Stayed 1 night in Jul 2023
Response from AC Hotel on 10 Jul 2023
Thanks for staying with us, sorry about the AC Lounge being closed

8/10 Good

David

Liked: Cleanliness, staff & service
Property was good would have been great but upon arrival the water wasn’t working and I was due at a conference. So I wasn’t able to shower. The hotel offered no resolution or comp for the big inconvenience.
Stayed 2 nights in Jul 2023
Response from AC Front Desk on 10 Jul 2023
Good Evening I do want to apologize for your inconvenience on that day. Please contact the hotel so we can help resolve this issue. Thanks again for staying with us

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel lobby was airy and bright and smelled Devine! The rooms were really large and the rooftop bar was so much fun, great music, chill vibe and the food and cocktails were delicious!
Stayed 3 nights in Jun 2023
Response from AC Front Desk on 8 Jul 2023
Thanks for staying with us!

6/10 Okay

danielle

Water pressure was low and they told me that i have to call to turn it up so how can i call while I’m taking a shower Was not told parking is not free
Stayed 1 night in Jul 2023
Response from Tracy on 5 Jul 2023
Thank you again for letting us know about the water pressure in your room. Please come back and visit us soon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay Tracy too care of my wife and I she was the ultimate professional I would stay at the hotel again just for the service she gave us. Great recommendation, very courteous.
Stayed 2 nights in Jul 2023
Response from Tracy on 5 Jul 2023
It was my pleasure and thanks again for staying with us