Property amenity

Reviews of Best Western Columbia River Waterfront Hotel Astoria

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 592 out of 1000 reviews" "
Rating 8 - Good. 298 out of 1000 reviews" "
Rating 6 - Okay. 76 out of 1000 reviews" "
Rating 4 - Poor. 19 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Lee

Travelled with partner
Just average.
Stayed 2 nights in May 2024
Response from Cyndy-Guest Experience Representative on 26 May 2024
We appreciate your feedback, Lee. Thank you for choosing our Astoria Hotel for your Coastal visit. We hope you will reach out to our staff and share your experience with them in detail. We want to understand better what we can do to make another stay perfect for you.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The ladies at the check in counter were very nice and made the stay get off to a great start!
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 26 May 2024
Richard, we are pleased you enjoyed the warm and friendly reception at the front desk. Our entire team at the Best Western Columbia River Waterfront Hotel Astoria is eager to provide excellent service to our visitors, and we hope you will enjoy another fantastic stay.

10/10 Excellent

Arnet L.

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place staff is always friendly & helpful!
Stayed 3 nights in May 2024
Response from Cyndy-Guest Experience Representative on 24 May 2024
Thank you, Arnet, for your continued trust in the Best Western Columbia River Waterfront Hotel Astoria's staff to make your stays memorable and pleasant. We look forward to seeing you again soon.

10/10 Excellent

David, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious and comfortable
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 21 May 2024
Thank you, David, for the complimentary review. QWe are glad you enjoyed your recent stay at the Best Western Columbia River Waterfront Hotel Astoria. We hope you will return to enjoy another visit to the Oregon Coast soon.

10/10 Excellent

Manuela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean!
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 20 May 2024
Thank you for the lovely rating and review, Manuela! We are glad you enjoyed your stay with us at the Best Western Columbia River Waterfront Hotel Astoria. We would be pleased to host another comfortable experience for you again.

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 15 May 2024
Thank you for the delightful review, Michelle. We are pleased to welcome you to the Best Western for your stay in Astoria. Please join us again soon.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Took a long time toget coffee refilled. Didnt realize this place was super pet friendly....many dogs. But room was very nice, beds and pillows, location. Overall id stay there again
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 15 May 2024
Paul, We hope to have another opportunity to share our hospitality with you again soon. Thank you for the positive review of our hotel and its excellent location near the river.

10/10 Excellent

Leah

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mandy was awesome and very helpful
Stayed 3 nights in May 2024
Response from Cyndy-Guest Experience Representative on 15 May 2024
Leah, We are delighted that Mandy was of great service to you during your stay at the Best Western Columbia River Waterfront Hotel, Astoria. We will Share your review with her, and we hope you will enjoy another wonderful experience with us.

8/10 Good

Amber

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So I was informed that dogs were allowed and free, I just needed to ket them know at check in there was all of a sudden a 25 dollar fee for dogs. Don't tell people its free if its not!!!
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 12 May 2024
Amber, I am sorry you received incorrect information. Our partner sites have posted our pet policy, and we charge a nominal pet fee. We are glad you enjoyed the other aspects of your stay and appreciate the good rating.

10/10 Excellent

Karen

Travelled with family
Liked: Amenities
Great location!
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 12 May 2024
We are glad you liked our riverside location, Karen. It creates a peaceful experience at the Best Western Columbia River Waterfront Hotel Astoria. We hope you will join us again for another excellent stay. Thank you for sharing your experience with others.

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gave us a choice of street side room or river side, warned us the river side had sealions not far away that would bark all night. We chose street side and it was nice and quiet
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 10 May 2024
Thank you, Joan, for your pleasant review of the Best Western Columbia River Waterfront Hotel Astoria. Our team wishes only to provide the best experience for our guests, and we are glad your stay was peaceful. We look forward to seeing you again.

10/10 Excellent

Lily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Sea lions were a little loud at times but not bad. Location was great for access to downtown.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 10 May 2024
Thank you for the great review, Lily! We are glad the sea lions and friendly staff welcomed you. We are pleased you enjoyed the convenient location of the Best Western Columbia River Waterfront Hotel Astoria and hope you will visit us again.

10/10 Excellent

Susan, Ocean Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and 24/7 swim pool. Rooms are very nice and roomy
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 7 May 2024
We are delighted you enjoyed a comfortable stay at the Best Western Columbia River Waterfront Hotel Astoria, Susan. We hope you will return to visit us again.

10/10 Excellent

Rachel

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 7 May 2024
Thank you for posting an awesome review, Rachel! It was a pleasure sharing our hospitality with you, and we hope the Best Western Columbia River Waterfront Hotel Astoria will welcome you again soon.

10/10 Excellent

Kimberly McRaney

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 24 hour pool and hot tub is an amazing feature. The breakfast is good, and fresh coffee is nice. The sealions could be heard in the far off distance, but it was nice. Also if noise bothers u they do have ear plugs at front desk. Side note, they gave us the cutest doggie treat bag for zoey with treats and bags to pick up puppy waste. Great stay, nice property. Will not disappoint.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 6 May 2024
Kimberly, We are glad you enjoyed your stay at the Best Western Columbia River Waterfront Hotel Astoria. Still, more importantly, we are delighted that Zoey was happy with her treat bag! Ours is a pet-friendly property, and we hope you and your entire family will return for another wonderful experience.

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Pier 39, river walk, and trolley. Front desk staff friendly and helpful.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 6 May 2024
Thank you for the excellent rating and review, Gayle. We are glad you liked the location of the Best Western Columbia River Waterfront Hotel Astoria. Our friendly staff would be overjoyed to welcome you again.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 3 May 2024
Thank you for the excellent rating, Carol. We are glad you were pleased with the comfort of our rooms and the friendliness of our staff. We would love to see you again at the Best Western Columbia River Waterfront Hotel Astoria.

6/10 Okay

Kathy

Travelled with family
Liked: Cleanliness, staff & service
The property was fine. The room was clean, but the sink didn't drain well. Needs to be snaked or something. Room 200.
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 2 May 2024
Kathy, Thank you for letting us know about the draining issue in your room. We will take care of it immediately. We would love to welcome you back to our property when you return to Astoria.

4/10 Poor

Makela

Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 2 May 2024
I am sorry you were disappointed with your stay, Makela. Our goal is to provide an awesome experience for guests, and we hope you will reach out to our team and share more details about your experience. We would love another opportunity to satisfy you with our service.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mandy was terrific! Planning on coming again soon, loved 24 hour pool and river view
Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on 29 Apr 2024
Thank you, Deborah, for the excellent rating and shoutout for Mandy's wonderful service. We are delighted you will return to enjoy another visit to the Best Western Columbia River Waterfront Hotel Astoria.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The river walk was great. Clean and quiet
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 19 Apr 2024
We are delighted you enjoyed the convenient location of our Best Western Columbia River Waterfront Hotel in Astoria, Robert. The scenic stroll to downtown is easy and enjoyable. We hope you will return to visit us and have another pleasant experience.

10/10 Excellent

Arnet L.

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everyone is friendly great customer services clean property & good breakfast
Stayed 3 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on 18 Apr 2024
Thank you for sharing your wonderful review of the Best Western Columbia River Waterfront Hotel Astoria, Arnet. It was a pleasure to provide you with a great experience, and we hope you will return to visit us again for another pleasant visit.

6/10 Okay

Dylan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The workout room had like 3lb 5pb and 8lb dbs and a medicine ball and thats it (one treadmill and bike) I think calling that a workout room is quite the stretch. Nice front desk employees and super soft bed tho!
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 16 Apr 2024
Dylan, We are glad you enjoyed the friendly service of our front desk team and the comfort of our beds. We apologize for the limited equipment in the exercise area and plan to upgrade it. We appreciate your feedback.

8/10 Good

Ben

Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on 6 May 2024
Thank you for the positive rating, Ben. We hope you will return to enjoy our hospitality again soon.

10/10 Excellent

LAKSHMINARAYANAN, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, spacious and family friendly. Recommend providing dark window shade instead light for privacy.
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 15 Apr 2024
Lakshminarayanan, Thank you for taking the time to rate your recent visit to our Best Western Columbia River Waterfront Hotel Astoria. We will check that the room you were in is equipped with the black-out drapes other rooms have. We hope you will return to enjoy another visit to our property again.

10/10 Excellent

David, Bellevue

Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 5 May 2024
Thank you for your excellent rating, David. We enjoyed learning your recent visit to our hotel was as it should be. Please join us at the Best Western Columbia River Waterfront Hotel for another lovely stay in Astoria

8/10 Good

Brian

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
The rooms were ok not bad for the price
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 8 Apr 2024
Brian, We are glad you enjoyed the clean and comfortable rooms at our hotel in Astoria. We hope you will return to visit us again.

10/10 Excellent

Franziska

Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 28 Apr 2024
Thank you for sharing an excellent rating for your recent stay at the Best Western Columbia River Waterfront Hotel, Astoria, Franziska. We look forward to welcoming you to another wonderful experience.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to explore the Oregon Coast line and Columbia River. Staff was friendly and the rooms were tidy.
Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on 8 Apr 2024
Tina, We are so glad you enjoyed our hotel's beautiful location and clean, comfortable rooms. We look forward to seeing you return to the Best Western Columbia River Waterfront Hotel Astoria.

10/10 Excellent

Maria

Very clean
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 6 Apr 2024
Thank you for your excellent rating, Maria! We are delighted you enjoyed our cleaning team's efforts to provide comfortable lodging at the Best Western Columbia River Waterfront Hotel Astoria. We hope to share our hospitality with you again soon.

10/10 Excellent

robi

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were so nice!! Dog friendly! I would stay there again! Pool area clean but maybe little to much chlorine burn eyes
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on 3 Apr 2024
Robi, We would love to host another great stay for you at the Best Western Columbia River Waterfront Hotel Astoria. Thank you for your lovely review. Our engineering team will check the pool's chlorine levels immediately to ensure they are in line with health department guidelines.

8/10 Good

Roy

Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 22 Apr 2024
Roy, We are glad you enjoyed a great stay at our hotel in Astoria. Thank you for taking a moment to rate your experience, and we hope you will visit us again.

8/10 Good

Vijaykumar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location is good.
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on 2 Apr 2024
We are glad you enjoyed the great location of our hotel, Vjaykumar. We hope you will return to visit us again in Astoria.

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, property conditions & facilities
I am very pleased how welcoming the receptionist is. Thank you for the smooth process of checking in.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on 30 Mar 2024
Maryann, We are glad your check-in was seamless at our Best Western Columbia River Waterfront Hotel, Astoria, and your welcome was warm and inviting. We hope you will visit us again when you return to the Coast of Oregon. Thank you for taking a moment to review your experience at our hotel.

6/10 Okay

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was fine, your basic room. It was big with a nice sitting area. The bed was hard, at least for us. The view of the river was good, but the sea lions were loud most of the night! Breakfast was mediocre- the eggs and biscuit gravy were warm at best. For the price though, I would say it’s a decent choice.
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on 27 Mar 2024
Paula, We are delighted you enjoyed a pleasant experience at our hotel in Astoria. We know the sealions' talk is not enjoyable for everyone, and we have earplugs and can provide white noise machines if necessary. We hope you will return to stay again and would be glad to place you on the opposite side of the hotel.

8/10 Good

Ju yeong

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on 27 Mar 2024
Thank you, Ju Yeong, for sharing your feedback with us. We are eager to host a better experience with you and hope you will return to enjoy another visit to our hotel in Astoria.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and amenities. Nice breakfast options too.
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on 27 Mar 2024
Lisa, Thank you for a stellar rating and review. We are thrilled you enjoyed your recent visit to the Best Western Columbia River Waterfront Hotel Astoria, and we hope you will return to visit us again.

10/10 Excellent

Stephani

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool and hot tub, overall a nice stay but the beds were a little hard.
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on 25 Mar 2024
Thank you, Stephani, for the excellent rating. We are glad you enjoyed a lovely stay at the Best Western Columbia River Waterfront Hotel Astoria. Our 24-hour pool and hot tub delighted our guests, and we hope you will return to visit us again.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on 25 Mar 2024
Thank you for taking a moment to rate your visit to the Best Western Columbia River Waterfront Hotel Astoria, Sara. We are grateful you let us know you enjoyed a fantastic experience, and we hope to host another stay for you soon.

10/10 Excellent

Tanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on 25 Mar 2024
Tanna, Thank you for sharing an excellent rating for the Best Western Columbia River Waterfront Hotel Astoria. We are proud to provide the best experience possible to our guests and hope you will enjoy a return visit soon.

10/10 Excellent

David, North Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location courteous staff quiet spot = great hotel. We will be back!
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on 21 Mar 2024
David, We are looking forward to sharing our hospitality with you again! Thank you for an outstanding review and rating for the Best Western Columbia River Waterfront Hotel Astoria.

8/10 Good

Merry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I booked through Expedia was apparently their base room which meant I ended up next to the elevator. I asked for a different room - I felt I paid a decent amount for the room as compared to what I could have paid directly to the hotel….I was over charged! They upgraded me for a fee….a little disappointed in Expedia’s price charged - $232 AUD which is about $155 US - they were charging $120 US for this room and that is about $177 AUD. I don’t like being ripped off, which is what appears to have happened!!!
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on 14 Mar 2024
Merry, We are sorry you felt you did not receive the best experience at our hotel based on the price paid. Rates are based on the style of the room and availability on a given date. Expedia and other partner sites have detailed descriptions of our guest rooms and their pricing. When you arrived at our location, we were glad you recognized the advantage of having a room facing the beautiful Columbia River. Some visitors are disturbed by the sea lions and prefer the opposite side of the hotel. We are happy to try to accommodate any requested changes if possible. We hope you enjoy safe travels in the future.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on 13 Mar 2024
Michele, It was a joy for our team to host you at the Best Western Columbia River Waterfront Hotel Astoria and to provide you with an excellent experience. Thank you for your kind comment and superior score. We hope to welcome you again soon.

10/10 Excellent

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet and clean hotel.
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on 7 Mar 2024
Thank you, Joseph, for sharing a wonderful rating and kind review for the Best Western Columbia River Waterfront Hotel Astoria. We hope all guests have the same awesome experience at our hotel as you did.

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, amenities
It was perfect for what we wanted - clean, comfortable, excellent river view !
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on 6 Mar 2024
Thank you, Jeff, for an excellent rating. We are glad you were delighted with the serene view of the river from your room, and we hope you will return to visit us again at the Best Western Columbia River Waterfront Hotel Astoria.

10/10 Excellent

Steve

Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on 21 Mar 2024
Thank you, Steve, for the fantastic review you shared with other visitors to the Best Western Columbia River Waterfront Hotel Astoria. We hope you will allow us another opportunity to welcome you.

8/10 Good

Jesseka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on 26 Feb 2024
Thank you for your feedback, Jesseka. We are glad you had a great stay at our hotel in Astoria, and we hope to have another opportunity to share our hospitality with you again.

10/10 Excellent

Kendrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay with a family for a nice weekend. Enjoyable amenities, good service
Stayed 2 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on 26 Feb 2024
Kendrick, We are delighted you enjoyed the whole family experience at the Best Western Columbia River Waterfront Hotel Astoria. We hope you will return to enjoy more fun for the family at our property again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating of dogs.
Stayed 2 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on 27 Feb 2024
Mark, We are delighted you enjoy our pet-friendly posture. Thank you for the excellent rating and review of the service and accommodations you experienced at the Best Western Columbia River Waterfront Hotel Astoria. We look forward to hosting you and your furry companion again.

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and comfortable.
Stayed 3 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on 22 Feb 2024
Rob, We are delighted you enjoyed an excellent experience at our Best Western Columbia River Waterfront Hotel Astoria. Thank you for sharing a wonderful review with other visitors.