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One of the best hotels in the world in my opion. The hotel is luxurious but trendy. Very clean. The staff is ultra-friendly. They made us feel at home right away. The spa facilities are spectacular.

Luxury hotel, close to the main tourist sites and just over the road there's a bunch of good restaurants and bars. Breakfast was really good and Salters the onsite restaurant was also a really good standard.

Nice, clean place. Because of early flight arrival we were offered a complementary breakfast and a earlyer check in.

Clean rooms near shop and the centre

The best hotel on my trip in Kazakhstan.

Excellent hotel with top notch resources in good location

I stayed here for 4 nights in October 2015. From check in to check out, the staff could not have been more helpful. The front desk team were excellent, bar and restaurant service was quick and friendly and housekeeping responded quickly. The majority of staff spoke English to a high standard. The room was spotless and comfortable. There was a good range of English channels on the TV (not a given in a region where everything is often dubbed over with Russian).

Really comfortable beds!

Just a quick stop over. It was a pleasure to have such excellent receptionists with very good English and all other staff in the hotel were fantastic, very friendly and efficient. It was hard to find and we did drive around for quite a while looking for it and the neighbourhood behind the hotel is not very nice certainly NO evening or even afternoon strolls

Very nice and helpful staff members, beautiful and very spacious rooms. Amazing breakfast.

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