Arkas Art Urla

I recently stayed at Swissôtel in Izmir and was quite disappointed with the overall experience, especially given the high price point. The service was far from what you’d expect at a hotel of this caliber. Each day we encountered electrical issues — lights not working, air conditioning failing — and although maintenance was sent up every time, no one ever offered to move us to another room for convenience or comfort. Their approach to bottled water under the name of “sustainability” was questionable — they leave refilled bottles in the room, and there’s no clear indication of how clean or safe they are. Room service was also frustrating; it was often hard to reach anyone, and we ended up having to go downstairs ourselves just to find someone. Another major letdown was the inconsistency in their pet policy. While they seem strict about pets, the hotel was full of unsupervised kids running, yelling, and creating chaos in common areas — not exactly a peaceful or relaxing environment. Unfortunately, I wouldn’t recommend this hotel and don’t plan to return.