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"Most of the staff are helpful and friendly, with the exception of the man on reception when checking in, quite rude, but that might be their culture. "

"Great room with loverly views, staff fantastic."

"Recently had a 3 night stay here. Our room and the hotel itself was beautiful. However the prices of food and drinks were quite high. We were at an event here and there was only one member of staff on the bar, he was often leaving the bar to get glasses, having to go for drinks from other bar etc often leaving customers waiting about 20 minutes at a time! there should have been at least two people serving such and event! Snow and ice were covered all over the grounds making it very dangerous for guests. Some guests of the event actually had to clear a path themselves to try ensure a safer walkway, especially as there were guests with disabilities. Such a shame for these things to let the hotel down. Staff were very pleasant and friendly though, so credit to them for that. "

"The mattress was very uncomfortable. Furnishings were old. Bathroom was ok. The breakfast was very good and the bar area was colorful. Staff was helpful."