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Reviews of Nilketha Villa Eco Hotel

3 out of 5
Nilketha Villa Eco Hotel
139, Jethawanarama Road, Anuradhapura

Reviews

6.2
Rating 10 - Excellent. 3 out of 31 reviews" "
Rating 8 - Good. 10 out of 31 reviews" "
Rating 6 - Okay. 9 out of 31 reviews" "
Rating 4 - Poor. 5 out of 31 reviews" "
Rating 2 - Terrible. 4 out of 31 reviews" "

6.0/10

Cleanliness

7.6/10

Staff & service

5.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

4/10 Poor

Shila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great locations for temples
Room was very basic, the hotel needs refurbishment! Air con was a life saver! Food was ok!
Response from prasad on 31 May 2017
Dear Sir / Madam, we have already taken action to renovate our hotel. Please come and stay with us then you can see and feel the differences. Thank you.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cleanliness of the bedsheets are hopeless. Bathroom mirror has not cleaned for months.
Response from prasad on 29 Mar 2017
Dear Sir / Madam, we have already taken action to renovate our hotel. Please come and stay with us then you can see and feel the differences. Thank you.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived the hotel around 10pm hotel gate locked....all the lights off.....its very deserted. Even I callelped the hotel mobile number and land number but nobody answered. Later I called the hotels.com hotline and asked them to help me...they told me they will help me to find me another hotel around the same location and they will call me back....but till now they didnt call me.so please trust nilketha or hotels.com both useless.
Response from General Manager on 2 Jan 2017
DEAR CUSTOMER NORMALLY WE CLOSED OUR HOTEL AT 11.00PM ALWAYS OUR HAND PHONES AND LAND PHONES WORKING 24 HOURS. WE ALWAYS TAKE CARE OUR RESERVATIONS AND OPEN PARTY'S FOR 24 HOURS. THANKS NILKETHAVILLA ECO HOTEL

10/10 Excellent

Ross, Melb, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place - great value
We are a family of five with three adult daughters and we very much enjoyed our stay. I can summarise by saying we were happy with everything and everyone there, and the location is a good base for visiting Anuradhupura. Nilketha has a very nice ambience with two large areas for relaxing. Rooms were very clean with air-conditioning and fans. The pool is very nice and refreshing after a long day and our three daughters felt comfortable in their bathers - unlike some places. Great sunset view from our little balcony to see silhouette of a nearby dagoba. Another lovely view from upstairs communal lounge area. All staff were nice with 'Senna' exceptional. They are happy to give you space or interact.
Response from prasad on 11 Feb 2017
Thank you for you a reviews

2/10 Terrible

sakthi, Chennai,India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Uncleaned towels,Bed Sheets,Smelling Toilets. Any body can enter the main door on one kick. very old plumbing pipe lines. Itching beds.
Dirty bed sheet
unsafe main door
useless shower
Toilet door
Response from Manager on 2 Dec 2016
Dear Sir / Madam, we have already taken action to renovate our hotel. Please come and stay with us then you can see and feel the differences. Thank you.

6/10 Okay

Enric, Sant Cugat, Catalunya

Liked: Cleanliness, staff & service, room comfort
Basic hotel, clean swimming pool
The room was OK but bathroom quite old and looks not that clean. Breakfast OK, swimming pool very clean. In general, a basic hotel.
Response from General Manager on 2 Sept 2016
Dear Valued Guest, Thank you very much for visiting Nilketha Villa. We are glad that you have had a nice stay with us and thank you for sharing your sincere sentiments with us

6/10 Okay

Jamila, West Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop over hotel
Ask the staff for anything you need and they will go out of their way to try to accommodate, eg with meals, room needs, sightseeing information, tuk tuk bookings
Response from prasad on 16 Jul 2016
Thank you for your kind comment in respect of our hotel and staff. We wish you will visit us again in future and enjoy much more. Thank you. Wish you all the best.

8/10 Good

Janet, Brisbane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly staff the highlight of our stay.
Helpful staff and management. Immediately responded to our request for a change of room due to a leaking toilet. Very attentive to our requirements. Breakfasts and the evening meals were very good. Local cultural sites visible from our room but needed a tuk-tuk to visit.
Response from prasad on 16 Jul 2016
Thank you very much for your kind comment. We are always ready to help to our guests and make them comfortable. Please come and stay with us when your visit to Sri Lanka. God bless you and wish you all the best.

8/10 Good

Eireann, Canada

Liked: Cleanliness, staff & service, room comfort
A gem close to the ancient city
The eco hotel was a good place to stay as you can enter the ancient city from the back and not buy tickets . Pool was a bit dirty and not any chlorine or salt as far as I could tell but it was still nice . The staff and management especially Sanjay were extremely helpful and always went 10x the extra mile . The Sri Lankan food was great and the lake fish was amazing ! Over all the place was a little run down but the bed was comfy and clean the ac worked and the water was hot . A great option if your not concerned about superficial looks !
Response from ludmila on 6 Feb 2016
Dear Madam Thank you for taking the time to review your stay with Nilketha Villa . I am very pleased to hear that our staff made your stay pleasant and you have enjoyed our freshly cooked Lake Fish. . We look forward to welcoming you back to our hotel in the future. Sanjay-Manager

4/10 Poor

Janaka

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
good food but not comfort
hotel with very limited facilities
Response from ludmila on 14 Nov 2015
Thank you for your kind comment which is helping us to improve our conditions.. We are taking action to provide more facilities to our dear guest. Please visit us again and see.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
place is just ok
its an ok placeto crash for a night. prices are a little high for food and drink and its not really near anything but its a good place to set out to explore for one night.
Response from management on 10 Sept 2015
Thank you for your comment. The main town/ scared city within 1.5 km from our hotel. We are providing push bicycle facilities to our value guests to explore areas. Thank you.

8/10 Good

Ludmilla, England

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Pleasant stay
We only stay one night. The bedrooms was small but convenient. Swimming pool was not really clean. Food was great. Wi fi was not working.
Response from ludmila on 20 Jun 2015
Thank you for your support comment suimming pool and food.

10/10 Excellent

Tomasz, Nairobi, Kenya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near all monuments but still silent and in nature
Nice welcome juice. Very nice service, excellent location - in the middle of rice fields, silent but still close to the main monuments. Fine and clean swimming pool. Renting good bikes.
Response from prasad layanal on 20 Apr 2015
Dear Sir / Madam Thank you four comment in respect of our hotel and staff. We wish you will be back to our little paradise when your next visit to Sri Lanka

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel review
The hotel is close to the ancient ruins and the only transport available is by taxi or Tuk Tuk, i.e. scooter carriage. The hotel has been partly refurbished and overall in need of upgrade in its condition and decor. The staff are eager to help and oblige. The owner was kind and helpful. Meals are basic and the menu is limited. Positive comment is close proximity to the tourist attractions.
Response from ludmila on 14 Nov 2015
Thank you very much for your kind and helpful comment We doing some renovations to improve the hotel condition. Wish you will visit us again and feel the difference. Wish you all the best and sorry for the delaying responding for you comment.

6/10 Okay

kate, UK

Liked: Staff & service
Disliked: Cleanliness
Lovely staff, fantastic location, lovely pool. Breakfast was a little over priced and room could have been a little cleaner.
Response from Management on 10 Sept 2015
We are very grateful to you for your helpful comment. Action already taken to improve the rooms conditions.We wish you will be with us during you next visit to Sri Lanka. Wish you all the best.

8/10 Good

Amanda, Michigan

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel ! Best customer service ever
Loved my stay here, the staff was amazing and so friendly! Great food, everything you need is there. The staff will arrange Anything you want to see or do in the areas.
Response from ludmila on 14 Nov 2015
We are warmly welcoming your friendly comment. All the hotel staff convey their kind regards to you.Wish you will visit us again.

8/10 Good

Thilan, Matara

Liked: Cleanliness, staff & service
Excellent.
Enjoyed the stay and will be definitely go again. Very close to all attractions, excellent food. Very helpful staff and really appreciate the attitudes of them
Response from prasad on 7 May 2016
Dear Guest, Your review is much appreciated. We are happy to note you had a good stay. Thank you,

2/10 Terrible

VERONIQUE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel aux méthodes douteuses, que nous avons fui !
A notre arrivée, l'hôtelier nous a dit qu'il n'y avait pas de réservation à notre nom, qu'il venait de racheter cet hôtel et que pour pouvoir y dormir, il fallait annuler notre réservation auprès d'hotel.com (ce qui était impossible sans perdre les 60 € déjà payés car il nous demandait une annulation pour le jour même) et qu'ensuite, il fallait le payer en espèces le prix de la chambre (environ 45 €). Sans moyen de contacter Hotel.com car 4h du matin en France, nous avons préféré quitter cet hôtel aux pratiques très douteuses pour en chercher un autre par nous-mêmes et repayer une nuit ! Nous sommes en attente d'un remboursement de la nuit non effectuée dans cet hôtel, d'un montant de 60 €.
Stayed 1 night in Feb 2024

8/10 Good

しんちゃん, 愛知県一宮市

Liked: Staff & service
Stayed 1 night in Aug 2018

8/10 Good

lalada

Liked: Staff & service
Stayed 2 nights in Jul 2017

4/10 Poor

Ariane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Piscine agréable mais chambre horrible
L'hôtel est bien placé près du site archéologique et la piscine est agréable. En revanche, la salle de bains attenante à notre chambre était dans un état pitoyable : sale, avec un évier entièrement bouché, 2 énormes cafards et la porte ne pouvait pas se fermer.
Response from prasad on 31 May 2017
Dear Sir / Madam, we have already taken action to renovate our hotel. Please come and stay with us then you can see and feel the differences. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Derby
There was a strange noise near the Hotel, entire noight
Response from prasad on 21 Jun 2016
Dear Sir / Madam, we have already taken action to that hotel. Please come and stay with us then you can see and feel the differences. Thank you.

6/10 Okay

ida, Danmark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
beutyfull soroundings
friendly staff. beautyfull garden and soroundings.. cleaning bad.. maintainance bad.. food okay..
Response from prasad on 7 May 2016
Dear Guest, Your review is much appreciated. We are happy to note you had a good stay. Thank you, .

10/10 Excellent

Søren, København

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk sted
Fantastisk beliggenhed, hvis man som jeg trængte til at komme lidt væk fra den larm der er i byerne. Personalet laver lækker mad på bestilling.
Response from prasad on 9 Apr 2016
Thank you for your comment.

8/10 Good

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from ludmila on 6 Feb 2016
Thank you for taking time to review on Nilketha Villa hotel and we really appreciate your positive feedback on our hotel.We look forward to seeing you once again.

6/10 Okay

Verified traveller

Liked: Staff & service
Authentic Sri Lankan hotel
We stayed here for three nights and had a really nice time. Don't expect anything fancy, as the place has aged and could certainly benefit from a makeover. However, it has character, the A/C worked, staff is very helpful and pro-active and there's a swimming pool, which allows for a great cooldown after having biked around in the ancient city. Ancient city starts a few hundred yards down the road from the hotel, Nilkitha is very well positioned for a visit.
Response from manager on 10 Sept 2015
thank you visiting our hotel. Your comments are valuable to us. We are trying to improve our facilities. Hope you visit us again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Einfach-Aber äußerst gastfreundlich!
Die Zimmer müssten an vielen Stellen dringend renoviert werdenn, insbesondere die Bäder! Möglichst ein Zimmer nach hinten raus verlangen-schöner Blick in die Landschaft! Guter Ausgangspunkt für die Erkundung der Stadt u der Tempelanlagen.Sehr einfache Küche. Aber durchweg außerordentlich hilfsbereite und freundliche Menschen! !!
Response from prasad on 7 May 2016
Dear Guest, Your review is much appreciated. We are happy to note you had a good stay. Thank you,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niet voor herhaling vatbaar
De medewerkers proberen het maar de manager voelt en stelt zich erg autoritair op wat je een ongemakkelijk gevoel geeft. Ze kunnen je in weinig informatie voorzien. De kamer was erg vies en vooral de badkamer. Het zwembad was wel een positief punt en dit lag er netjes bij. Echter zijn er geen bedjes bij aanwezig dus je kunt zwemmen en dat was het. Het eten in het hotel is prima.
Response from prasad on 16 Jul 2016
Thanks for the comment. We are now already provided pool beds and done some renovations. Sir/Madam please visit us again and feel the differences. We are doing our best to make the guest comfortable and happy. Wish you all the best.

2/10 Terrible

Jean-Jacques, Frejus

Disliked: Staff & service, property conditions & facilities, room comfort
Very bad trip
Un vieil hotel délabré avec un service hors d'age comme dans un mauvais film. La propreté y est tres limite avec des meubles en ruine et moisis. Bref un hotel a eviter a tout prix surtout au regard du prix de la chambre.
Response from prasad on 16 Jul 2016
Dear Sir / Madam, we have already taken action to renovate our hotel. Please come and stay with us then you can see and feel the differences. Thank you.

6/10 Okay

Karina , Frankfurt, Germany

Disliked: Cleanliness
Okay, Sauberkeit könnte aber besser sein
+ Lage, Essensauswahl, freundlicher Service, Fahrradverleih - schlechte Englischkenntnisse, ungenügende Sauberkeit in den Zimmern, Pool ist nicht sehr einladend gestaltet
Response from prasad layanal on 6 Mar 2016
Dear Guest, Your review is much appreciated. We are happy to note you had a good stay. Thank you, Manager.

8/10 Good

Helle Hvid, Vejle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin og anderledes hotel. Der var dog kun få gæster
Fint hotel, med dejlig have. Fin betjening og ok mad
Response from ludmila on 20 Apr 2015
Thank you for your support comment.