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Reviews of Atlantique View Resort & Spa, an Ascend Collection hotel

3.5 out of 5
Atlantique View Resort & Spa, an Ascend Collection hotel
Ansolda, Anse du Me, St. Andrew

Reviews

7.6

Good

Rating 10 - Excellent. 9 out of 24 reviews" "
Rating 8 - Good. 6 out of 24 reviews" "
Rating 6 - Okay. 3 out of 24 reviews" "
Rating 4 - Poor. 5 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Manuel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Rachel

Business traveller
Disliked: Amenities, property conditions & facilities
No help with luggage yet there is a 364 ft incline and 33 stairs. Dinner only begins at 7 and the food took 1 hr and 14 min to arrive to our table. In order to pay for dinner if you're using a card, you have to go back to the front desk, have them run your card, then take the credit card receipt back. 1 light in the entire room and if you had it on, the balcony light also came on which was a disturbance when others turned their lights on. Locked out on balcony b/c the lock was so gunked so the key wouldn't go in. Thankfully my colleague shared a balcony and could come get me off the balcony. Cockroaches came out of the drain in the busted bathtub. The pool was green like a pond.
Stayed 1 night in May 2024
Response from Receptionist J.Antoine on 24 May 2024
We do apologize for the inconvenience caused to you at our resort. We will try our best to increase the value of your stay at the resort next time. We will surely take note of your review and make proper amendments

4/10 Poor

Alex

Liked: Property conditions & facilities
Disliked: Cleanliness
The property itself is beautiful the room was very nice and clean. I had an issue with ants in my bed which doesnt speak to the cleanliness of the room the staff us excellent. The hotel is a little remote. They dont gave readily available information in regards to tours and things to do. And it advertises that its on a beach and isnt even within walking distance.
Stayed 6 nights in May 2024

6/10 Okay

Vashish

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Kind of out of the way. Incredibly view though. Amenities are really dated.
Stayed 1 night in May 2024
Response from Atlantique View Resort on 9 May 2024
Thank you for your review! We appreciate your business and your feedback. We will work on providing up to date amenities!

8/10 Good

Theresa

Liked: Staff & service, property conditions & facilities
Very Hospitable
Stayed 1 night in Mar 2024
Response from Atlantique View Resort on 9 May 2024
Thank you. Your contribution is greatly appreciated.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heavenly vacation spot
Great establishment with great service. My only regret it was that I only spent a few days.
Stayed 2 nights in Mar 2023
Response from Receptionist J. Drigo on 15 Mar 2023
We thank you so much for being the best part of Atlantique View Resort and Spa and we appreciate the wonderful review. We do look forward to serving you better in the near future. Thank you David!

8/10 Good

Viswanath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning ocean views
Stayed 3 nights in Feb 2023
Response from Receptionist S.Roberts on 12 Apr 2023
My team and I appreciate your review and your stay here at our hotel. thanks for choosing our resort, we do look forward to serving you better in the future.

4/10 Poor

Gunnar

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
staff was friendly in helping me to get a taxi for the morning and checkin me in. After arrival to my room I was greeted by broken toilet and shower. Since I was only staying for one night and had an early flight I didn't even bother to try to switch rooms. If your going to charge 200 for a room, everything in the room should be at least checked before.
Stayed 1 night in Nov 2022
Response from Atlantique View Resort & Spa on 14 Nov 2022
This could not have happened, since we make every effort to ensure that all our rooms and premises are immaculately cleaned daily, before welcoming our guests. Our rooms are also cleaned after our guests depart, rechecked and cleaned again before new guests arrive. We take the same scrupulous care of all our amenities. Therefore, it is not possible that we could have overlooked any broken amenities, and certainly not anything as glaringly basic as washroom facilities. If you had encountered broken broken facilities, surely, you would have alerted our front desk. Thank you

2/10 Terrible

Kathryn

Stayed 2 nights in Oct 2022

6/10 Okay

Joe

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Try to Find Another Place
I stayed here because it was convenient to the airport, but I would not stay again. The hotel is laid out on a very steep hillside, and it is a steep climb to the restaurant and pool. The room was very basic, down a lonely hallway and the place needs to be updated. Service at the front desk was good but non-existent everywhere else. You can drive down the hill to a beach, but it is small, dirty and not pleasant. I have no memory of the food.
Stayed 1 night in Feb 2022
Response from AVRS on 22 Mar 2022
Thank you for your feedback. We appreciate it and would ensure to improve in areas that were identified.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly attentive staff and quality service
Stayed 7 nights in Jan 2022
Response from AVRS on 7 Feb 2022
Happy we were able to make your stay enjoyable.

8/10 Good

mulligan, Garrett, INDIANA

Liked: Staff & service, room comfort
Staff keeps welcoming you home to Jamaica!
Grounds are beautiful and well maintained. 3 pools with a swim up bar and a great beach. Coral reef to snorkel off the beach. Great for golfers with golf course across the street and a two minute shuttle service with tunnel under the road. Starlight Restaurant under the stars. Great service and a lot of variety on the menu's on all restaurants. Highly recommend this resort.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Best Resort in the Area by far!!!!
My wife and I stayed from 3 Jan thru 9 Jan 2011. The staff was really nice 24/7. The food was great and the rooms are one step away from the beach. The resort was the perfect size to go to a pool or even a bar. This is the best brrezes resort on the island if you want to party or even relax.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
RELAXING ATMOSHPHERE
My wife and I have been coming to Jamaica for the last fifteen years. We tried a couple resorts elsewhere but none compares to Breezes. Weve been coming here for the last ten years and will make another trip in february. The people here are great the food is great and its just a fantastic place to relax and do nothing.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
pretty good...not great
our week long stay was very relaxing. the water was beautiful. the service was great. the food was not great, but pretty good.......breakfast omelettes(made to order), lots of fruit(always). the hibachi grill was entertaining and good, as well. The pavilion overlooking the caribbean was great, and the lobby/gameroom area was fun. Staff Security was very visible and helpful. the golf course and practice facilities are awful. if you play golf regularly in the U.S., you will be very disappointed. I would say the course was the equivalent of a low-budget municipal course in the U.S. The fitness facility was just okay, but the equipment needs updating. Lots of free weights and machines, but the cardio equipment was limited and in bad shape and/or not working. I would stay at Breezes again, but the price would have to be right.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great Time
Got married in Jamaica not at the hotel but spent our honeymoon there. Our stay was awesome. The food was good the drinks were great the staff was very friendly. The hotel is clean and well kept. My only complaint was the beds were hard. They need to get a pillow top or at least matress cover with pillow top. But other thant that was great. Also loved the 14 and over age requirement hate to travel and have little kids spoil it for everyone. Another good reason to pick Breezes. Loved Jamiaca as the native say no problems in Jamaica mon. Would go back if I can.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great Resort
I went to this resort with my girlfriend and it exceeding both of our expectations. The people were very nice and friendly. The food was great. I especially enjoyed the Italian cuisine Martinos while on the other hand my girlfriend loved the Japanese food served at Munasen. The rooms where nice nothing fancy but pretty much had everything that you really needed. The beach was really nice. Never before in my life had I seen a beach with white sand and clear blue water and It was absolutely beautiful. I also really enjoyed the nighttime activities that the entertainment staff put on each night. I would however recommend getting off the resort and visiting near by Ocho Rios but I will warn you that you will be hunted by any and everyone looking to make a sale and on top of that everyone will be begging if not expecting a tip from you even when they did nothing at all.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
WONDERFUL AS USUAL
MY HUSBAND AND I TRAVELED FROM 3/19/10-3/25/10 CELEBRATING OUR 7TH ANNIVERSARY WE HAD AN AWESOME TIME AND THE STAFF IS JUST AMAZING.......THIS WAS OUR 5TH TRIP TO BREEZES RUNAWAY BAY....... I WOULD RECOMMEND THIS TRIP ANYONE WHO LOVES RELAXING EATTING GREAT FOOD AND DANCING TO THE BREAK OF DAWN....

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Best Trip Ever
My husband and I have been to Breezes Runaway Bay 4 times and each time we fall more in love with the place. The food was great the beach was very relaxing and the staff was amazing... We are looking forward to our trip in March 2010....... Oh and I cant forget the night life is awesome!!!!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointed and won't be back
After reading the travelor reviews prior to our trip my girlfriend and I had much higher expectations. We were there for a wedding, so we didn't have much say in where our vacation would be, but both of us were excited for our first trips to Jamaica. The first room we were brought to was in pretty tough shape. It clearly had not been updated in years, with very old furniture, beds, blankets, and bathroom. It also had an intolerable smell, some sort of mix between cleaning solution and mold / must. The staff was very accomodating in moving us to a new room on the other side of the resort, which had less of a smell and had been updated. Unfortunately we still were not comfortable with the bad, as the blankets on our bed had noticeable stains on them. Once again we called and the staff was helpful in getting room service to change our bedding. After finally setting in to our room we were able to explore. The resort has a friendly staff, decent pool, and lots of activities going on. The food varied at each of the on-site restaurants (although one was not ever open during our stay), but was just okay by our estimation, and reservations were difficult at times. I am used to staying at upscale properties and wouldn't put Breezes anywhere near the category of a Westin or Riu let alone a Ritz or Four Seasons. I understand that Breezes isn't in the same price category as the aforementioned elite hotels, but with 4.5 stars it is ranked in the same category on this site...so keep that in mind when you look to book your trip. Hopefully this helps you not make the same mistake we did, happy travels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Awesome vacation
Awesome staff, awesome hospitality, awesome food, awesome entertainment.....Just plain ole awesome. Can't wait to go back. * is your go to person at the resort for any of your needs.

10/10 Excellent

Johan Martijn

Travelled with family
Liked: Cleanliness, staff & service
Accommodation itself is outdated. But very nice beds and super clean rooms with new ac’s. Very friendly staff and a beautiful location. Pool is nice. Food in restaurant is very good.
Stayed 1 night in May 2024
Response from Atlantique View Resort on 9 May 2024
We do value your contribution and review! We have future plans of renovation, but, in the interim we will continue improving our strengths!

6/10 Okay

Daniel

This hotel has probably been very nice when it was newly built, but I'm sorry to say that it only feels very old now. The view is fantastic, and the staff is nice and friendly, but that is about it. On the Choice Hotels webpage, it says: "Convenient to restaurants and beaches". I don't know where there are any other restaurants than the hotel restaurant? And to be honest, the hotel restaurant is not good at all. The food is very simple and the restaurant is not charming at all. It could be fantastic if it was facing the view of the ocean, but it just feels dark and old. So I'm very sorry to say, that I will not be coming back to this hotel.
Stayed 2 nights in Nov 2023
Response from Atlantique View Resort on 27 Nov 2023
Hi Daniel!Thank you for your feedback! We are working diligently on major improvements for the resort, so your comments will be noted with these improvements.Thank you for your sincere note on our customer service as we do strive to be a leader in the hospitality industry when it comes to customer service.Thank you!