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"Excellent service, wonderful and extremely helpful staff. Great facilities in the hotel well equipped room with wonderful design. I recommend it and will stay there again "

"A"

"Ive had a very lovely stay...i came back and stayed again for a week! I was made to feel very welcome. The hotel had a pleasant atmosphere and attentive service" It was really nice hearing the piano played in the lobby too ...very relaxing ! Sibel at reception was very helpful always with a beautiful smile 😊 She changed me to a lovley room with a great view and helped with all my bookings. Her front desk management is very good 👌 Ive stayed in a few different rooms ...all were very clean and comfortable. The pillows were really nice and thd beds are very comfortable too! Mihrac from guest relations is excellent at her job ,making guests feel very comfortable and seeing to all there needs. Mihrac upgraded me to a suite with a jacuzzi bath for my last two nights making my stay a very memorable one. I enjoyed a swim in the heated pool and had a few lovely massages. All staff have been great ! Im leaving today feeling well rested and very happy with the service. I would definitely recommend a stay at this hotel. Many thanks from me... to you all at Içkale hotel 😊 "

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"Helpful staff "

"The staff at Koza suite were super nice and friendly, especially the gentlemen looking after food for room service. The location is great and secure, as it is located next to the Malaysia embassy. 500 metres away is the main street where there are heaps of good restaurants and supermarkets. Also an amazing bakery with lots of cakes...so dangerous and yum! I tried to ask one of the Koza suite staff where to get good kebab, and he was puzzled because they were all good and he had to think to single out a particular restaurant. Room was very clean and comfortable. My only complaint was the air conditioning system as it was still in heating mode for winter, and I couldn't adjust it as it was a overall building heating/air conditioning system for the whole building. But I just left the window open and it was great to have fresh air the entire time. Also during the day, there is a school across the street where you can hear music playing. Room service food was surprisingly good. Would definitely come back."

"All the service and comfort you would expect from an international 5 star hotel. Only disappointments - no sink plug in bathroom and no hand shower in bath - both standard in most hotels. Drink prices very high."

"V"