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"Our stay at Heiss Hotel by Jalo was absolutely amazing and played a big part in how much we enjoyed Medellín. The location is perfect—walking distance to just about everything you need, which made getting around so easy. The staff was incredibly kind, attentive, and always made us feel welcome. One thing we really appreciated was the security. There was always someone in the lobby, and we felt completely safe the entire time—even when we’d sit in the lobby just to relax and people watch. The little details made a difference too—like the vending machine stocked with snacks and even beer, which was super convenient after a long day out. And the rooms… beautiful. The balcony views overlooking the city were stunning and gave us those perfect Medellín moments. We would absolutely stay here again and highly recommend it to anyone visiting. "

"The bartender Mr Daniel was pathetic. There are so many hotels is Bogotá, so I will never stay here again. Thanks to Daniel. I hate to deal with horrible customer service. He should not work on the hospitality industry. Bad attitude bad customer service. So thank you Daniel for getting such a horrible person. "

"Airport shuttle was easy to find and convenient to get to the hotel"

"The property was beautiful and staff was nice, only downside is that you can hear everything in your room, the walls are thin. "

"Hotel staff was super friendly and accommodating, rooms were nice, clean and comfortable. Breakfast was high-quality, with great selection. We thoroughly enjoyed our stay. "

"Lovely hotel, good food, great staff"

"todo estuvo excelente.. solo seria bueno abrir el reaturant mas tiempo"

"Casino was great "

"OMG needed that great shower!!! very convenient just 4 minutes fr9m the airport with a shuttle. worth every penny! LV"