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Reviews of Sonesta Anaheim Resort Area

3 out of 5
Sonesta Anaheim Resort Area
1915 S Manchester Ave, Anaheim, CA

Reviews

7.8

Good

Rating 10 - Excellent. 546 out of 1232 reviews" "
Rating 8 - Good. 295 out of 1232 reviews" "
Rating 6 - Okay. 175 out of 1232 reviews" "
Rating 4 - Poor. 114 out of 1232 reviews" "
Rating 2 - Terrible. 102 out of 1232 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in great location and the staff was friendly
Stayed 1 night in May 2024

2/10 Terrible

Fiona Yi-Shyuan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 3 nights in May 2024
Response from Gonzalo on 23 May 2024
Fiona Yi-Shyuan, we are sorry you had an unpleasant experience. Could you elaborate on what we missed?

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and friendly and very convenient to Chapman University, which was important as we were attending a graduation.
Stayed 2 nights in May 2024
Response from Gonzalo on 23 May 2024
Holly, thank you for choosing Sonesta Anaheim.

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Gonzalo on 21 May 2024
Stephen, thank you for staying with us!

10/10 Excellent

Andres

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and within 10 min of Disney Land.
Stayed 1 night in May 2024
Response from Gonzalo on 21 May 2024
Andres, thank you for staying with us. Visit us again soon!

10/10 Excellent

Santiago LaRon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Orange County
Stayed 3 nights in May 2024
Response from Ichel. S on 14 May 2024
Dear Santiago,Thank you for staying with us, we do appreciate your feed back. we hope to see you on your next trip in Anaheim.Thank you again,

4/10 Poor

Janay

Travelled with partner
Disliked: Staff & service, property conditions & facilities
While staying at this hotel my wife and I started to smell fumes in our hotel room and one we contacted the Front desk they said "oh, it's from our laundry room below you and it's not harmful." But if it smells like gas, it's probably harmful. They just comp our parking and move us to a different rooms, but the front desk manager was extremely rude and mean to my wife. If your hotel smells like gas, that is something your customers should know when you move them into a room that smells like gas.
Stayed 1 night in May 2024
Response from Ichel. S on 13 May 2024
Dear Janay,We appreciate your comments; we are definitely will follow up this matter, thank you for bringing this issue to our attention, and we hope you can give us a second change to make it right for you.Thank you,

10/10 Excellent

Chelsea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, commutable distance to Disney, Anaheim Angels stadium, outlets, everything! For the location I would recommend this hotel. Convenient and the best I’ve stayed at so far!
Stayed 2 nights in May 2024
Response from Ichel. S on 13 May 2024
Dear Chelsea,Thank you for your feed back; we appreciate your comment, and we hope to see you on your next trip in Anaheim.Thank you,

10/10 Excellent

Daisy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very welcoming and happy, greeted our family with cheer and smiles and even gave my little girls coloring books and colors in addition to a birthday bag! Definitely brought smiles to my kids faces, even made us shed a tear of happiness. Rooms were so pretty and updated, there was so much room for our family of 4 to enjoy. The pool and jacuzzi was the cherry on top
Stayed 2 nights in May 2024
Response from Ichel. S on 13 May 2024
Dear Daisy,Thank you for your feedback, we do appreciate your comments I will pass it on to our front desk. we thank you for stay with us, and we hope you see you on your next trip in Anaheim.Thank you,

8/10 Good

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall nice place rooms are older but decent for the price. The pool was freezing no jets working in the pool so it was dirty. The hot tub was kinda green color. Let them know and it was better next day. The shuttle was nice and not all 3 nights at the park had to wait 50 to 60 min was not impressed not hotels fault just worth the mention. As we stayed based of shuttle
Stayed 5 nights in May 2024
Response from Gonzalo on 10 May 2024
Ryan, thank you for your feedback. Your comments will help us better serve our guests. We hope to see you again soon!

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, convenient transit to Disneyland.
Stayed 3 nights in May 2024
Response from Gonzalo on 9 May 2024
Kevin, we are looking forward to hosting you again soon!

10/10 Excellent

Heather

Travelled with partner
Liked: Staff & service, amenities
We really enjoyed our stay. Very nice staff, you can tell it's maintained. I think the rooms are nice and provide you with what you need. The only thing i would change is the quality of the bath/shower. You can see it's a little out of date, probably clean but doesnt really show as it's old
Stayed 4 nights in May 2024
Response from Chris T. General Manager on 7 May 2024
We are so pleased to hear you enjoyed your stay with us and apologize for the shower. We hope to have an opportunity to welcome you back on your next trip.

10/10 Excellent

Ken

Travelled with family and small children
The staff in every department was amazing. So welcoming and immediately ready to help with anything. The Art bus to and from Disneyland was so convenient which made it perfect when traveling with kids. The rooms were just as we expected and so nice they made sure all of our three room were together. My only complaint if I had to make one was we wish the restaurant was open more often. Our family of 10 will definitely be back to stay at the Sonesta on our next trip.
Stayed 6 nights in Apr 2024

10/10 Excellent

Kyung Min

Stayed 1 night in Apr 2024
Response from Gonzalo Guzman on 23 May 2024
Thank you!

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Gonzalo on 3 May 2024
Thank you!

10/10 Excellent

Saul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!
Stayed 2 nights in Apr 2024
Response from Gonzalo on 3 May 2024
Saul, we are happy to hear you enjoyed your stay!

10/10 Excellent

ANNA, Laguna Beach

Liked: Property conditions & facilities
It was nice for me and my kids to have a goodnight and relax at the pool.
Stayed 1 night in Apr 2024
Response from Gonzalo on 30 Apr 2024
Anna, we enjoyed hosting you and kids on your trip to Anaheim.

10/10 Excellent

Sabrina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 5 nights in Apr 2024
Response from Gonzalo on 30 Apr 2024
Sabrina, thank you for staying with us! We love to hear more about your experience!

2/10 Terrible

armando

Business traveller
Disliked: Staff & service
Supposed to be a staff on site 24 hours called for 40 minutes and then waited for 20 minutes downstairs man in the back came out Rome his eyes like he just woke up and gave me a plunger to fix a plug toilet. Couldn’t find my booking experience, specially, being that I spent so much money very unhappy.
Stayed 1 night in Apr 2024
Response from Gonzalo on 29 Apr 2024
Armando, we appreciate you sharing your experience. I am sorry to hear you had an unpleasant stay. The hotel strives to exhibit total professionalism and attentiveness to our hotel guests.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Chris T. General Manager on 29 Apr 2024
Thank you for staying with us, We hope to see you again soon.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Chris T. General Manager on 29 Apr 2024
Thank you for staying with us, We hope to see you again soon.

6/10 Okay

Vianca

Travelled with partner
Disliked: Property conditions & facilities
When we arrived to our room one of the beds was not done, the toilet was not flushing correctly; we had to wait a a couple times for the water to fill in order to flush, the metal cover for our AC vent was off, and we had no hot water in our shower.
Stayed 2 nights in Apr 2024
Response from Sonesta Anaheim Resort team on 22 Apr 2024
Thank you for providing feedback on your recent stay, We apologize for the conditions of the room, as it must not have been ready for occupants. We have forwarded your comments to the housekeeping department manager to ensure this does not occur in the future. We have also notified our engineering department to check the room amenities. We apologize for the inconvenience these may have caused.

10/10 Excellent

Miguel, Anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 1 night in Apr 2024
Response from Gonzalo on 23 Apr 2024
Thank you!

4/10 Poor

Kathy

Travelled with family
Additional $30 daily fee for parking is outrageous especially when there’s security and signs that are posted around stating the property is not responsible for theft to any vehicle-then what’s the purpose of the parking fees? The amount we pay for renting for a couple days and they still want to charge $7 for a water bottle? My husband found an empty alcohol bottle under the mattress and the shower valve/faucet is backwards (cold is hot and hot is cold) the vent does not work in the bathroom. Breakfast was not complimentary. I like how the kids bedroom was separate from the master bed, the bed was comfortable.
Stayed 2 nights in Apr 2024
Response from Gonzalo on 23 Apr 2024
Kathy, thank you for sharing your experience. Your feedback will help us better serve our guest.

8/10 Good

sheriff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Apr 2024
Response from Sonesta Anaheim Resort team on 15 Apr 2024
Thank you for staying with us. We hope to welcome you back the next time you visit Anaheim.

6/10 Okay

Alba

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was not clean, tiles were broken in the shower. There was writing all underneath the children's bunk bed with certain foul language and the children's bunk beds both had stains and food crumbs on the bed. Not what we expected traveling as a family. I will give props to the Front Desk staff because they were really nice and helpful, but I do not see myself returning to this property.
Stayed 2 nights in Apr 2024
Response from Gonzalo on 15 Apr 2024
Alba, we appreciate your feed back and sorry that we missed the mark. Your comments will help us to better serve our guests.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Great for my quick stay!
Stayed 2 nights in Apr 2024
Response from Gonzalo on 15 Apr 2024
Megan, thank you for staying with us! We happy to hear it was great stay,

10/10 Excellent

Ethan

Stayed 4 nights in Apr 2024
Response from Gonzalo on 3 May 2024
Thank you!

10/10 Excellent

Andres

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel within 5 min of Disney land
Stayed 1 night in Apr 2024
Response from Gonzalo on 10 Apr 2024
Thank you for staying with us, Andres.

2/10 Terrible

Alendra

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Chris Tedesco General Manager on 12 Apr 2024
I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Anaheim Resort Area. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?

10/10 Excellent

Shalawn

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris T. General Manager on 6 Apr 2024
Thank you for staying with us and letting us know how much you enjoyed your stay. We look forward to welcoming you back on your next visit to the Anaheim area.

10/10 Excellent

stefania

Stayed 3 nights in Mar 2024
Response from Sonesta ES Team on 22 Apr 2024
Thank you for staying with us. We hope to welcome you back again soon.

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Mar 2024
Response from Gonzalo on 3 Apr 2024
Bruno, thank you again for staying with us!

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like the hotel made us pay for breakfast, yet some of the hotels provides or breakfast came on the package
Stayed 7 nights in Mar 2024
Response from Gonzalo on 3 Apr 2024
Andrew, thank you for staying with us!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gonzalo Guzman on 25 Mar 2024
Michelle, thank you for staying with us. We hope to host you again soon!

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay, had a good time
Response from Gonzalo on 13 Mar 2024
Felipe, thank you for staying with us. We are happy to hear you loved your stay!

2/10 Terrible

Lisa Marie

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Gonzalo on 13 Mar 2024
Lisa Marie, we appreciate you choosing Sonesta Anaheim. I am sorry you had a disappointing stay.

8/10 Good

Yvette

Stayed 2 nights in Mar 2024
Response from Gonzalo on 11 Mar 2024
Yvette, thank you for staying with us!

10/10 Excellent

Jennifer E

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is so attentive!! Rooms were nice and clean.
Stayed 4 nights in Feb 2024
Response from Sonesta Anaheim Resort team on 5 Mar 2024
Thanks you for staying with us. We appreciate your business and kind words. We hope to welcome you back soon.

6/10 Okay

Nancy

Disliked: Property conditions & facilities
TV wasn’t working
Stayed 2 nights in Feb 2024
Response from Sonesta Anaheim Resort team on 4 Mar 2024
Thank you for staying with us and providing feedback on your stay. I apologize for the inconvenience you experienced from a non working television and hope my team was able to correct the issue for you to allow you to enjoy your favorite programs.

10/10 Excellent

Rowena

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’d stay here again! The staff was very friendly and they checked us in early to accommodate our big group. Jenny was awesome and the staff was very friendly.
Stayed 4 nights in Feb 2024
Response from Ichel S. on 20 Feb 2024
Dear Rowena,Thank you for taking the time to let us know about your recent stay. We do appreciate your comment about our wonderful front desk and special Jenny how accommodate they were. Thank you again for your feedback.

10/10 Excellent

Teresita Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ichel S. on 20 Feb 2024
Dear Teresita,Thank you for stay in our facility; we will do appreciate if you can give us any feedback regardless your recent stay. we hope can see you on your next trip to Anaheim. For any further assistance please contact us directly at: 714-748-7777

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Ichel S. on 20 Feb 2024
Dear Daniel,Thank you for stay in our facility; we will do appreciate if you can give us any feedback regardless your recent stay. we hope can see you on your next trip to Anaheim. For any further assistance please contact us directly at: 714-748-7777

10/10 Excellent

Erinn

Stayed 3 nights in Feb 2024
Response from Ichel S. on 20 Feb 2024
Dear Erinn,Thank you for stay in our facility; we will do appreciate if you can give us any feedback regardless your recent stay. we hope can see you on your next trip to Anaheim. For any further assistance please contact us directly at: 714-748-7777

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Only good if your going Disney
Hotel looks great from the outside. Rooms really dated and they try and charge you 30 dollars a day parking which is shocking
Stayed 6 nights in Feb 2024
Response from Ichel S. on 20 Feb 2024
Dear Michael,Thank you for taking the time to let us know about your recent stay. I do want to apologizes for the misunderstanding on the parking fee, there are some few reservation companies that they included the parking fee on the reservation, mean while, on Expedia it says that we charged parking in our property. again, thank you for your feedback.

8/10 Good

William, Bellingham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and hot tub with restaurant unfortunately not open Monday and Tuesdays. Hot tub jets button was missing so I couldn't turn it on and it was full of sand like a beach in the corners. The water was nice a clear. Room was good only issue was the fridge had a high pierced whine so I had to turn it off . No coffee cups left for the coffee maker. Front staff was great and friendly and quick.
Stayed 2 nights in Feb 2024
Response from Sonesta Anaheim Resort team on 13 Feb 2024
Thank you for staying with us. We appreciate your feedback and apologize for the issues you experienced. We will pass this on to our respective teams to address the items mentioned. We hope to have another opportunity to welcome you back and ensure you have a pleasant stay.

2/10 Terrible

Nicolette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sonesta Anaheim Resort team on 13 Feb 2024
Thank you for staying with us. We are sorry you did not enjoy your stay and hope we can have another opportunity to ensure you have an enjoyable stay.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was good. Restaurant service was excellent, bedroom wood floors could use better cleaning, and shower head needs replacement(at least in the room I stayed)
Stayed 1 night in Feb 2024
Response from Sonesta Anaheim Resort team on 13 Feb 2024
Thank you for staying with us. We appreciate your feedback and apologize for the issues you experienced. We will pass this on to our respective teams to address the items mentioned.

8/10 Good

Daniel

Stayed 1 night in Feb 2024
Response from Gonzalo on 20 Mar 2024
Daniel, thank you again for choosing Sonesta Anaheim!

10/10 Excellent

Arianna

Stayed 3 nights in Feb 2024
Response from Gonzalo on 20 Mar 2024
Thank you for the score!