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Rating 10 - Excellent. 1585 out of 2826 reviews" "
This was our first time at Hotel Lulu as my family decided to take a spontaneous trip to LA/Anaheim.
Our go-to hotel was sold out, but figured we’d give Hotel Lulu a shot since it was in the same vicinity.
We were very pleased with our stay there! The front desk was even able to upgrade us to a King-size bed, although only queens were available at booking, at no charge. The front desk and cleaning were very friendly and always greeted us.
Parking was a piece of cake! 10-12min walk from Disneyland and about a 45min drive to Santa Monica which is where we split up our time.
Overall, great place to stay and would definitely stay here again!
This was a last minute stay, I was staying at another hotel, and I decided I wanted to stay one more day. The hotel I was staying at didn’t have any availability, I found hotel lulu. I regret not staying here my whole trip. Next Anaheim trip it will definitely be here!!
Michelle
Stayed 1 night in May 2024
Response from General Manager on 24 May 2024
Dear Michelle,Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay at Hotel Lulu, BW Premier Collection and that you plan to stay with us for your future Anaheim trips. It's wonderful to know that our accommodations made such a positive impression. We look forward to welcoming you back for another excellent experience!
Every Disney trip planning is easy because we always stay here! Don’t even need to look at any other hotels! Thank you for always being the best! Great front staff, always friendly and always helpful.
Thomas
Stayed 2 nights in May 2024
Response from General Manager on 24 May 2024
Dear Thomas,We're so happy to hear that Hotel Lulu, BW Premier Collection has become your trusted partner for every Disney trip! Knowing you don't even consider looking elsewhere means the world to us. Thank you for acknowledging our fantastic front desk staff. Their friendliness and helpfulness are what we strive for in every guest interaction, and they will be delighted to hear your kind words. We look forward to welcoming you back again soon and creating more magical memories for your next Disney adventure!
This was a phenomenal place to stay for people wanting a hotel thats close to Disneyland. I appreciate the added security of having to card in at the elevator up to your floor to prevent unauthorized visitors. I can’t comment enough how much the staff made this my go to hotel for my future visits. Thank you for the hospitality and incredible experience!
Joshua
Stayed 1 night in May 2024
Response from General Manager on 24 May 2024
Dear Joshua,Thank you so much for choosing to stay with us at Hotel Lulu, BW Premier Collection. Impressing every guest with our exceptional service is always a top priority, so we're thrilled that was the case for you. It's also great to read our convenient location was a highlight of your trip. The pleasure was all ours, and we hope you'll choose to visit us again soon.
Dear Jocelyn,We're so pleased you enjoyed your stay at Hotel Lulu, BW Premier Collection! It's great to hear that our check-in process went smoothly and that you appreciated the accessible parking. The next time you're in the area, please come see us again for another terrific experience.
Dear Reza,Thank you for taking a moment to let us know about your recent experience staying with us at Hotel Lulu, BW Premier Collection. Your compliments regarding our clean and newly refreshed accommodations brighten our day. Again, thank you for visiting, and we cannot wait to see you the next time you are in the area.
Dear Timothy,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back to Hotel Lulu, BW Premier Collection soon for another great stay.
We choose this hotel every time we come to Anaheim. Great service
Justin
Stayed 2 nights in May 2024
Response from General Manager on 21 May 2024
Dear Justin,Thank you for taking a moment to write a review. It is an honor to learn you enjoyed your stay with us, particularly highlighting our service. We appreciate you being a loyal guest of ours. Thank you for choosing to stay at Hotel Lulu, BW Premier Collection, and we look forward to welcoming you again.
Within walking distance to Disney parks. Staff were very friendly. The room was dated. Has carpet which I’m not a fan of in hotels. Along with the fabric shower curtains. The tables were scuffed up and chair was stained and ripped. Tub didn’t drain very well. Safety feature of having to use room key in order for elevator to operate was appreciated.
Sara
Stayed 3 nights in May 2024
Response from General Manager on 20 May 2024
Dear Sara,Thank you for staying with us and taking a moment to compliment our ideal location near the Disney parks and our team's exceptional guest service. Also, we appreciate your confidence in us regarding the safety features, as these are among our top priorities. However, we apologize for any concerns you had with our accommodations. Your comments will be analyzed by our team to create a more welcoming and comfortable environment for our guests going forward. Nevertheless, it was an honor to have you here, and we hope you will stay with us again the next time you are in the area.
The hotel was very calm, clean and I loved the decor and style when we immediately walked in. The price was good but I think parking is a little expensive and the $50 deposit was a little unclear when booking. Overall I enjoyed it and it was a great stay and location!
Richard
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Richard,Thank you for sharing your experience at Hotel Lulu, BW Premier Collection. We're delighted you loved our calm atmosphere, cleanliness, and stylish decor. Rest assured, we also appreciate your feedback on the parking cost and deposit clarity, and we'll work to ensure these are clearer to guests going forward. We're glad you enjoyed your overall stay and look forward to welcoming you back again!
Great property with walking distance to a lot of dinning options & transportation to Disneyland. Super clean, quiet & friendly staff & lots of parking.
Jeanette
Stayed 2 nights in May 2024
Response from General Manager on 19 May 2024
Dear Jeanette,Thank you for sharing your experience at Hotel Lulu, BW Premier Collection. We're thrilled you enjoyed our convenient location, attention to cleanliness, and friendly team. It's also great to hear you found ample parking and easy transportation to Disneyland. We look forward to welcoming you back for another magical stay!
Dear Noel,Thank you for choosing Hotel Lulu, BW Premier Collection, and our location is often a highlight for many of our guests. Thank you for taking a moment to let us know about your time staying with us, and we cannot wait to see you again soon!
The staff here are awesome and very helpful! It is clean and a safe area. We love staying at Lulu for our Disneyland trips.
Amber
Stayed 2 nights in May 2024
Response from General Manager on 19 May 2024
Dear Amber,It was our pleasure to provide you with clean, safe accommodations. We're glad our friendly staff made you feel welcome, and we look forward to seeing you again at Hotel Lulu, BW Premier Collection!
Dear Luz,Thank you so much for choosing to stay with us at Hotel Lulu, BW Premier Collection. Our goal is to provide every guest with friendly service, so we're thrilled that was the case for you. It's great to read you enjoyed your visit. The pleasure was all ours, and we hope you'll choose to visit us again soon.
Dear Anthony,We're delighted to know that you had a great time with us overall! We trust that everything was in order for your stay, and we hope to see you again soon.
From the moment you enter the property you see how clean and calm it is in there. Every staff member we met were kind and quite helpful. We enjoyed our stay and will be booking a room here for our next trip to Disneyland.
moises
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Dear Moises,Thank you for providing your outstanding review! At Hotel Lulu, BW Premier Collection, we strive to provide an unforgettable experience for our guests. We are thrilled that our team made you feel welcome and that you had a relaxing, comfortable stay. It would be our pleasure to have you join us again on your next Anaheim adventure!
Querida Raquel,Gracias por sus amables palabras sobre el excelente servicio que recibió durante su estadía con nosotros. Estamos ansiosos por tener el placer de darle la bienvenida nuevamente al Hotel Lulu, BW Premier Collection para otra estadía excepcional.
10/10 Excellent
Araceli
16 May 2024
Liked: Cleanliness
So clean and comfortable
Araceli
Stayed 2 nights in May 2024
Response from General Manager on 24 May 2024
Dear Araceli,Thank you for staying with us at Hotel Lulu, BW Premier Collection. Your feedback regarding our clean and comfortable accommodations is greatly appreciated. It was our pleasure hosting you, and we hope to welcome you back again anytime for another fantastic experience!
10/10 Excellent
Ramon
Travelled with family, Travelled with family and small children
Dear Ramon,Thank you for staying with us at Hotel Lulu, BW Premier Collection, and for your kind words. We are delighted to hear we have become your go-to hotel in the area and look forward to many more visits!
6/10 Okay
Russell
Travelled with partner
16 May 2024
Liked: Cleanliness, staff & service
Only downfall was the $50 additional charge per day resort fee.
I wouldn’t have booked the stay if I was going to be charged an additional $150.
Russell
Stayed 3 nights in May 2024
Response from General Manager on 16 May 2024
Dear Russell,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any confusion about our fees. For your convenience, this information is available online for review prior to booking. If you're in the area again, please come back to see us.
Dear Joe,It was such a pleasure to welcome you to Hotel Lulu, BW Premier Collection! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and we hope you return soon!
2/10 Terrible
Jarred
16 May 2024
Disliked: Cleanliness, staff & service
Was sent to a room on the first floor near a window to the parking lot where they’re were homeless walking around collecting cans. I asked to move rooms, and was sent to the top floor to a supposed “upgraded room” that looked no different then the room I had booked. Parking was almost $40, ridiculous. Would not stay here again. Staff at the front desk was also a snob.
Jarred
Stayed 1 night in May 2024
Response from General Manager on 19 May 2024
Dear Jarred,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any disappointment with the rooms and service. Our goal is to create a welcoming, comfortable environment, and we'll look into your comments further. For your convenience, our parking fee is noted online. Should you be in the area again, please consider coming back to see us.
We use this hotel for our drivers is really convenient and close to Disney.
Raquel
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Dear Raquel,Thank you for staying with us and for your feedback! We're glad our location was convenient and made such a great impact on your experience. We hope to welcome you back to Hotel Lulu, BW Premier Collection, soon for another terrific stay.
Dear Cynthia,We're so happy to know that you enjoyed everything about your time with us! Thank you so much for the perfect rating, and we hope to see you again in the future.
Dear Paige,Your perfect rating means the world to us. We're so happy to know that our wonderful amenities left a positive impression on you and that you had a great time with us overall. Thank you, and we hope you'll give us another chance soon.
My stay at Hotel was good! I checked in and was greeted with an adult drink. Definitely my favorite part of the stay. Room overall was clean and walking to Disney wasn’t too bad. There was plenty of parking and it was easy to come and go from the hotel.
Location is really good when compared to the price.
Juancarlos
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Dear Juancarlos,Thank you for sharing your positive experience! We're delighted that the welcome drink was a highlight and that our location and amenities met your needs. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection on your next visit to Disney!
Bus station for disney was right in front. First stop . CVS in front a bug plus and the ihop next door . Hotel was cute rooms were nice
Stephany
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Dear Stephany,Thank you for your review and for giving us a perfect rating! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Receiving recognition for our lovely accommodations is always appreciated as well. It was a pleasure having you here, and we hope you return soon!
Such a fun hotel! My 5 year old
Loves it here ! The pool, fire pit for s’mores , bag toss, connect four, outdoor jenga , ping pong ! We played it all !!! And spent the whole day in the pool- love that they provide pool floaties , beach ball, diving toys !
Would come again
Karissa
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Karissa,Thank you for the fantastic review! We're thrilled you and your family had such a fun experience at Hotel Lulu, BW Premier Collection. It's delightful that our pool and various games added to your enjoyment. We love providing a place where families can create memorable moments, and we look forward to welcoming you back!
Dear Allison,Thank you for choosing to stay with us at Hotel Lulu, BW Premier Collection. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.
One of the cleanest hotels I’ve been to and they offered us a free vodka lemonade that was amazing!
Anysa
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Anysa,It was truly a pleasure to welcome you to Hotel Lulu, BW Premier Collection during your recent stay. We're thrilled to hear you had an enjoyable experience and that you appreciated our exceptionally pristine accommodations and had the opportunity to try one of our delicious vodka lemonades! Thank you for taking the time to share your positive review, and we hope to welcome you back on another occasion.
Dear Herberth,It's lovely that you had an enjoyable time at Hotel Lulu, BW Premier Collection. Our team strives to create memorable experiences for our guests, and we look forward to welcoming you back.
Dear Emanuel,We're delighted you enjoyed your stay at Hotel Lulu, BW Premier Collection. Our team takes pride in providing exceptional service, and we look forward to welcoming you back for another memorable stay!
Walking distance to Disneyland, about 10-15 minutes. Staff were friendly. Room was clean, nothing fancy. Parking fee of $29, but plenty of parking. Would recommend
Mariana
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Dear Mariana,We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our hospitable team, impeccable accommodations, and fantastic location helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection soon!
The hotel itself it very clean and the rooms are great. My experience could have been better. I was double-charged upon check-in. Management was helpful in reversing the charge and offering complimentary breakfast. I thought that was the end of my troubles, unfortunately, While in the restroom I had someone walk into my room who was given keys to my room. I was compensated $50 but left me with an uneasy feeling about my safety.
Madelyn
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Dear Madelyn,Thank you for providing your review. We are sincerely sorry to hear about the double charge and the incident with the room key. We understand how unsettling this inconvenience would be and deeply regret any worry they caused. Thank you for acknowledging the helpfulness of management in resolving the double charge and offering breakfast. Rest assured, guest safety is our highest priority, and we will investigate this key access concern thoroughly to ensure it does not reoccur. It was a pleasure to welcome you, and we hope you will consider staying with us again for a truly exceptional experience.
We absolutely loved this hotel. We are beach people and the decor made us smile everywhere we looked. The welcome drink and cookies for the kids was a nice surprise! We were here for a dance competition and the walk to the convention center was 5 minutes. We had a great stay and look forward to staying again soon!
Christina
Stayed 3 nights in May 2024
Response from General Manager on 8 May 2024
Dear Christina,Hearing from our satisfied guests always brightens our day! It was an honor to host you at Hotel Lulu, BW Premier Collection. We are happy that you enjoyed our atmosphere, which reminded you of your favorite place to be! We trust you relaxed during your stay and enjoyed your time in Anaheim. Come back and stay with us again soon.
Booking was easy. But until arrival, I wasn’t told that there was a nightly fee for parking (I have a rental car) and that there was an additional deposit of 50$ a night on top of the already paid rental of the room. Very inconvenient. Space was nice and clean. No other issues with the facility.
The property is very close to the Disneyland theme park, which was convenient.
Martin
Stayed 3 nights in May 2024
Response from General Manager on 8 May 2024
Dear Martin,Thank you for staying with us and for your review. We are glad our convenient location worked well for your travel needs. Also, we appreciate you highlighting our clean and comfortable accommodations. However, we apologize for any concerns you had with our parking. Rest assured, we will take your constructive comments into consideration as we strive to make improvements for our great guests. It was wonderful having you visit us, and we hope to see you again soon for an even more exceptional experience.
Dear Claire,Thank you for taking a moment to review your recent stay with us. It was our pleasure to provide you with clean, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to hosting you again at Hotel Lulu, BW Premier Collection!
Dear Miguel,Thank you for sharing your comments with us. It is wonderful to hear that you appreciated our convenient location and beautiful facilities. It was truly a pleasure hosting you here at Hotel Lulu, BW Premier Collection, and we hope to see you again soon!
Dear Ronny,Thank you for providing your review. We welcome all feedback, positive and constructive. Please feel free to reach out at any time to let us know how we can make your next stay an exceptional one. It was our pleasure to host you, and we hope you will consider staying with us again in the future.