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Reviews of Hotel Ben

1 out of 5
Hotel Ben
Beursstraat 21, Amsterdam

Reviews

5.8
Rating 10 - Excellent. 19 out of 136 reviews" "
Rating 8 - Good. 37 out of 136 reviews" "
Rating 6 - Okay. 23 out of 136 reviews" "
Rating 4 - Poor. 30 out of 136 reviews" "
Rating 2 - Terrible. 27 out of 136 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

8/10 Good

Conor

Travelled with group
Liked: Staff & service
Stayed 3 nights in Mar 2020
Response from gul on 12 Mar 2020
thank you

8/10 Good

FINDLAY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good value stay in Amsterdam.
A convenient good value hotel - walking distance to everything central in Amsterdam.
Stayed 3 nights in Feb 2020
Response from ron on 5 Mar 2020
Thank you very much!

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location & Hotel Perfect
Location right in the heart of Amsterdam, 5-10 min walk from Train Station. The staff were really helpful and polite. The hotel might not be the Ritz but it’s not claiming to be. The rooms were basic but the beds were comfy. Bathroom was tidy and the shower was hot and powerful. Towels were included. If you do struggle with stairs then this place isn’t for you because there is no lift.
Stayed 2 nights in Feb 2020
Response from Ronald on 2 Mar 2020
Thank you for the nice review David

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from ron on 23 Feb 2020
canyou tell us why

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jan 2020
Response from mustafa on 26 Jan 2020
thank you

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
If you want something super cheap and in a really good central location then this is definitely your place. But if you care about the quality of a place than you just need to spend more money.
Stayed 2 nights in Nov 2019
Response from ron on 28 Nov 2019
yes thank you for the review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Ron on 7 Nov 2019
Thank you for the review.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from ron on 3 Nov 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Leisa

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Does what u expect cheap
Great location. Staff friendly.. Basic room.. No kettle tho!!!!!!!!! But did give me hot water for tea... Sheets ect clean beds comfy... but old decor and shower.. Really good if not wanting luxury. But Basic room to stay.. Staff let us leave suitcases next day when we checked out...which was nice right in middle of Amsterdam
Stayed 1 night in Oct 2019
Response from ron on 28 Oct 2019
thank you for the review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from ron on 19 Oct 2019
thank you fo the review

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ben treating us well XXX
Booking the cheapest accom we found as a group of 4 uni students our expectations were low. But Ben really came through. Amazing location, comfy beds, hot shower and lovely service. Would happily return.
Stayed 3 nights in Sep 2019
Response from ron on 21 Sept 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

YUSEF

Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Got the last room in town
Location is great, right between Centraal Station and Dam and many shops. However also being near Redlight district means quite a bit of roudy street noise. Nevermind that though. My woe was the pricing was expensive for the no frills value recieved. The old dingy nonsmoking room smelled of stale smoke and no breakfast included to soften the experience. While Ben Hotel served the purpose of somewhere to sleep, next time I'll book earlier to try for any of the other accommodations in the area.
Stayed 2 nights in Aug 2019
Response from gul on 5 Sept 2019
yes do that

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from ron on 23 Aug 2019
thank you very much

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from ron on 18 Aug 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

HTIN AUNG

Disliked: Cleanliness, property conditions & facilities
Inside the hotel was full smell of Canabis. The shower is very bad.
Stayed 3 nights in Jun 2019
Response from gulmus on 30 Jun 2019
thank you,we are a non smoking hotel

4/10 Poor

Stacey

Disliked: Cleanliness, property conditions & facilities, room comfort
Substandard. We were disappointed.
Stayed in an extremely small double room with private bathroom. Room looked onto a courtyard with pigeons nesting in it. Multiple times pigeons tried flying into our room. Because of this we had to keep our window closed all weekend and in 30 degree heat this was unbearable!! The bathroom was tiny and my 6ft6 partners legs touched the wall when using the toilet :( we asked to move rooms but were told there were no others available. The room had no clothes storage and just one electric outlet situated above the bed. We had to pay a €20 returnable deposit for tv remotes but the tv had no signal anyway! The WiFi didn’t work. Only good thing I can say about this hotel really is that the location is brilliant. Cheap hotel for the location but still substandard in my opinion. Have visited Amsterdam 7 times (always on a budget) and unfortunately this was the worst hotel yet. It was my boyfriends birthday whilst we were there and we were disappointed to say the least.
Stayed 3 nights in Jun 2019
Response from gulmus on 27 Jun 2019
we Always say if you need something then ask,the wifi works here perfect,do probally its your Phone,we have electric extension cables an plugs,we also have an tecnical guy here 24 hours so if something is not working then tell it to us instead of complaining when you are gone.we could not change the room because we were full,we wanted to give your money back minus the comission wat we have to pay on expedida an that you also did not want.we also had it very hot that weekend in Amsterdam,the reception was 36 degrees.

8/10 Good

Ellie, Minneapolis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place we perfect for one night in Amsterdam, very central to everything. Our room had its own bathroom and shower.
Stayed 1 night in Jun 2019
Response from RON on 25 Jun 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacaciones
No es ambiente para familia. Huele a cigarrillo. Camas incomodas. Costoso para los servicios que ofrece que solo es cama. La ducha es pesima.Mo tiene aire acondicionado, mi ascensor.
Stayed 2 nights in Jun 2019
Response from ron on 22 Jun 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Tim

Liked: Cleanliness, staff & service, room comfort
One night stay
Stayed with my son for one night , it was fine as we were only in Amsterdam for the night. Not suitable if I was taking my wife.
Stayed 1 night in Jun 2019
Response from ron on 14 Jun 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool, only to early to check out
Stayed 1 night in Jun 2019
Response from ron on 14 Jun 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

EI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is short distance from Central station and walking distance to other tourist spots. Staffs are friendly and helpful. Room was clean.
Stayed 1 night in Jun 2019
Response from ron on 8 Jun 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location
Stayed 3 nights in May 2019
Response from ron on 8 Jun 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic accommodation in the centre of the City
Good hotel in a central location. Ideal for trips with friends and an ideal base to go and explore the sights of Amsterdam. Accommodation was basic but that was fine.
Stayed 2 nights in Mar 2019
Response from ron on 17 Mar 2019
Thank you very much Gary.

10/10 Excellent

philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel for value!
Hotel is in a fantastic location and it was very cheap also, we chose private room so we had our own shower & toilet. Receptionist was very helpful and informative on local trains for certain sights to visit. Highly recommend this. This is my third visit to the Dam and i shall look to stay here again.
Stayed 3 nights in Jan 2019
Response from Ron on 13 Jan 2019
Thank you very much an maybe we see you again. Ron

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from gulmus on 2 Dec 2018
Thank You.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up hotel ben.
Second time staying at hotel ben it's location is great close to everything, staff are friendly and very helpful. The room was clean and comfortable and great value. I will be staying again.
Stayed 3 nights in Nov 2018
Response from Ron on 11 Nov 2018
thank you very much. Hotel ben

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Budget, no AC or elevator, lots of steep stairs
Visited in August. Booked this hotel because this site said it had air conditioning. We checked in & paid for 3 nights, climbed SO MANY steep stairs to our room (No elevator) & discovered our room was horribly hot. Opening the window to the sun only made things worse. At first, Reception did Not want to refund my money. I showed him my receipt from this site & he eventually agreed to a refund & we moved next door to XO. The good thing about this hotel is the location: 2 blocks from the train station & right in the middle of party central. Noise from the streets is an issue, but if you don’t mind, it’s a good location, just don’t plan on being in your room at all, or bring a lot of fans!
Stayed 3 nights in Aug 2018
Response from gulmus on 25 Aug 2018
Sorry but we returned your money after you checked in. it was also 40 degrees in holland,if you read the site from expedis you see we have no elevator,so the refund we should also not give.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not cheap and not clean. 4 floors no elevator. Only 1 key for 4 people and a 10 € deposit. They asked us to pay in cash, to bring more than 400 € in cash ? 5€ extra for paying with credit card!!
Stayed 2 nights in Jul 2018

10/10 Excellent

Zoltan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from ron on 8 Jun 2018
Thank you

4/10 Poor

Jon, Oslo, Norway

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, rude and unfriendly staff!
Room change every morning is very annoying wake up call. Housekeeping doesnt care if your still sleeping, they will come in and try to clean around you, even if you are snooring. Would never stay here again even if they paid me to! Stay away from the unwelcoming night shift staff, as they yell at you if you try to enter your room after midnight. Overall a bad experience not worth paying for or being paid to stay there. Four nights without clean sheets because I was sleeping for all the housekeeping. One can hear anything through the walls, and there isnt a time of day thats quite and peacefull for rest. Bathroom was filthy and dirty, hardly any space in there too. My friend got a huge rash from bed bugs and i wouldnt be surprised if the wool blanket provided has never been washed. STAY AWAY!!
Stayed 4 nights in Nov 2017

2/10 Terrible

Egle, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude staff
Worst experience ever. Rude staff. Check out time is 10.30 but they coming very early waking you up and taking keys. It’s ridiculous
Stayed 2 nights in Oct 2017
Response from Ronald Kriger on 2 Nov 2017
Yes we explain you this by the check in.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Good location
Location is the best
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Staff & service
So many stairs
They don't have elevator, and we stayed in 5th floor, you can image how hard we carry our luggage up.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Forget about this terrible hotel
A very terrible experience of stay in this hotel, never will come back again.

6/10 Okay

Hana

Liked: Staff & service
Disliked: Room comfort

8/10 Good

Anthony Mckeown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, Clean & Amazing staff!
Staff were incredibly nice, amazingly hotel for the price, defiantly doesn't deserve just one star!

4/10 Poor

Andreas

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
For the location
As we basically used this hotel just to crash, it covered our needs. But the room layout is very complicated, it's almost an Escherian maze. The entrance to our room was through a useless corridor. Staff was helpful and friendly, but the room's cleaning is done upon request and we could only have our shampoo refilled the day before our checkout. There's no meal offer, but there are many places to eat around the place, being the centre of the centre, also an Albert Heijn supermarket not so far.

6/10 Okay

Verified traveller

Liked: Staff & service
nice hotel
very nice hotel, could no have picked a better place! rooms are really quite small and wifi isnt free. the stairs are also endless, however perfect for me and my brother since all we really needed was a place to sleep! the location was amazing, food places and coffee shops everywhere. would stay here again!

2/10 Terrible

grzegorz, London

Disliked: Staff & service, property conditions & facilities, room comfort
None
Not nice expansive

2/10 Terrible

Blake

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible staff. This should be called a private room hostel not hotel.

2/10 Terrible

Nina, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not worth the money
The stay was ok but the hotel quiet expensive. The room is just big enough the shower very tiny tort justnext to shower need to be very careful go out of shower as toilet is near. The water nightmare if someone has shower at the same time as you in the hotel you have no chance as someone else using your water. Bed comfy pillow no and heating just next to our head as well as window. It is good location the hotel but the room nothing special not worth the price and find the room was maze and the stairs dangerous.

2/10 Terrible

Nurul, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go there
Hotel Ben has really welcoming however the room was appalling the bed was dirty there was no duvet there were no plugs to charge any of my electronics they charge for wifi it's not worth it I know it's cheap but u really do get cheap I left after the first night I didn't get any money back nor did I get my key deposit back when I returned the key.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Aoife, Dublin

Disliked: Cleanliness, property conditions & facilities, room comfort
Does what it says on the label
It was ok but a bit shabby . Our room wasn't cleant in the 3 days we were there the carpet made me have an asthma attack the staff how ever where very nice and extremely helpful

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy!!!!!!
Do not stay here it you want to sleep past 8am. Everything makes noise...walls are like paper...windows face a courtyard of other windows so of noisy people have their window open, you hear everything even if your window is closed. But worst of all, the location is right next to a church that chimes so loudly beginning at 8am then EVERY 15minutes for the rest of the day!! Another thing is wifi is not free, and if you pay for it, FYI...it's only for ONE device, not your room. And it's expensive per hour. Facilities are old , and overall, this place is way too overpriced for what you get.

6/10 Okay

Verified traveller

Liked: Cleanliness
It was a great hotel for it's location. Staff was friendly incluiding Tommy the hotel cat was also a grea host. The room was clean and comfortable. The hotel served it's purpose. Good location, cheap and good staff. I reccomend it.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Hotel Ben
While the Hotel Ben was centrally located and the price was cheap, I would say that this is mainly a place for young people to stay. The stairs are steep and narrow, the young man at reception willingly carried up our suitcases, fortunately we were on the lowest floor. People at reception were very nice and helpful with local tips but neighborhood individuals and hotel guests were involved with smoking pot and this lead to a lot of noise and a smoked filled room.