Alpnach Trip

The room and staff was awesome. Excellent service and the location is perfect. However, needs improvement. The first thing they need to improve is the communication. They need to provide better instruction and guidance. They need to explain how the purchased food works. They need to let the guests in advance that they need to make reservations for diner. They need to improve the wifi connection, it was very badly.

The property itself is in a great location, directly opposite Cadorna station so great if you have an early flight. The room was very spacious, decor was lovely and it was very clean. We were disappointed that the building was covered in scaffolding, so we didn't get any natural light in the apartment for the 2 nights of our stay and also couldn't make the most of the balcony. I appreciate that it isn't the hosts fault but it would have been nice to be informed. Communication wasn't the best. The check in was 2pm but we were informed when we entered the property that this has to be delayed as the shower was broken. When we eventually got into the room, the shower was working but we didn't have any hot water for the duration of our stay, which was unfortunate given the hear in Milan during our stay, we couldn't get a proper shower as the water was just too cold.

Nice location!! Big rooms!! Kind staff! Everything was ok besides that I made a reservation for 3 addults and the third bed was very small and the third eprson didnt fit in it. So, if tou need room for 3 grown ups, this is not the hotel for you.

We had the best room ever! Very spacious and the location is amazing, right on the ski hill. The spa is great and don't miss the very cozy bar with fireplace. The staff were excellent, very helpful getting us ski rentals and information. Loved this hotel, truly a wonderful place to stay!