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Reviews of Grand Hotel Eurasia

4 out of 5
Grand Hotel Eurasia
Zholdasbekov str 9A, Almaty

Reviews

5.2
Rating 10 - Excellent. 2 out of 19 reviews" "
Rating 8 - Good. 2 out of 19 reviews" "
Rating 6 - Okay. 6 out of 19 reviews" "
Rating 4 - Poor. 3 out of 19 reviews" "
Rating 2 - Terrible. 6 out of 19 reviews" "

5.0/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

2/10 Terrible

AYDIN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never book this hotel. I booked this hotel for my mother-in-law in order for her to go to US consulate there. When they arrived, the hotel asked for more money saying that because we booked via Expedia, they don't get much money. They declined to pay more and the hotel called the cops and kicked my parents without a refund. Never ever book this hotel.
Stayed 2 nights in Mar 2024

2/10 Terrible

AYDIN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2020
Response from Booking manager on 6 Jan 2021
Thank you for choosing our hotel and for your review!

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities
“Tired” property. Only one floor of three looks satisfactory and dare to be called 3, not 4 stars. No proper working internet, scares food at breakfast. May be considered good for small money it costs. Do not expect a miracle: for that you are getting old and very firm mattress, worn out towels and bed linen, no mini bar and no safe at not refurbished floors. Anyway it is good from outside with marble and glass. Combined with Soviet stile shopping center at the first three floors. But cheap price ....
Stayed 4 nights in Sep 2019
Response from Booking manager on 13 Sept 2019
Thank you for choosing our hotel and for your review. Hope you will give us a chance to make your next stay with us much more pleasant and memorable.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It was right across the street from a mall with lots of food choices.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

6/10 Okay

Dennis, Rio Vista, CA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A hotel remodel in progress
It is valued well for being so close to all the major attractions in Almaty. Directly across the street from the Dostyk Mall. Area is full of attractions all within easy walking distance from this Hotel. The staff are knowledgeable and most speak English very well. The rooms are clean and the buffet breakfast helps. The Grand Eurasia Hotel is being remodeled on the interior so it is a work in progress. So one could judge the hotel harshly or look at it as a bargain with name brand hotels being far more expensive in the area. With the currency valuation of the US Dollars to the Kazakh Tenge , I would say it is a nice value. It is a beautiful city with so many trees and the locals are so helpful. Many restaurants close by and all worth exploring. There is a restaurant attached to the Hotel which offers homemade cuisine so if one wishes you only need take the elevator down to the 1st floor and head out the hallway door and walk to the end of the hallway. It's cuisine is Kazakhstan which are made daily ! The deserts are pure heaven and one should try all. My personal favorite was a pastry filled with sweet banana. Everything on the menu is so tasty and of course made fresh daily throughout the day ! It is open from 0800 to 2100 hrs.

6/10 Okay

Verified traveller

Liked: Staff & service
Great convenient location!
The hotel is near to mall, playgrounds for young children and across from US embassy, American citizen services. If you need to conduct business there, this hotel is great. Staff are kind and the breakfast is ample and served in a magnificent ballroom.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel in terrible condition.
Hot dirty room. TV quit working during my stay. Room was not cleaned fully by staff. Breakfast was poor.

10/10 Excellent

Nikolai

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

티무르, 서울

Disliked: Cleanliness, property conditions & facilities
도심 중심부에 있어, 주변편의시설 이용은 편안함 객실은 좀 오래되어서 쾌적성이 떨어짐 객실과 연회장 같은 층으로 프라이버시 좋지 않음 조식 제공시간이 너무 늦음 8~10시 제공으로 일찍 이동하는 손님은 사용불가
Stayed 1 night in Nov 2018

6/10 Okay

Sangho

Disliked: Cleanliness, property conditions & facilities, room comfort
normal
the hotel is not clean. and breakfast was not good.
Stayed 2 nights in Apr 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor premises with a good location
The hotel has a good location between Dostyk & Nazarbayeva streets and 50m walk to Dostyk Plaza mall. The rooms are out-dated, allmost without maintenance and during our stay we saw a major water damage in one of their suites. Hotel breakfast is very weak. This hotel could work for someone who just needs a decent room (warm water works normally) for a cheap price in a very convenient location and is ready to eat somewhere else.
Stayed 4 nights in Sep 2018

2/10 Terrible

Y

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
冷房が故障していて、お湯も出ませんでした。
部屋の冷房が故障していて、スタッフを呼びましたが、「たまたま、一時的に冷風が出ないだけだから、部屋でしばらく待っていれば大丈夫。」だと言われて部屋を代えてもらえませんでした。　また、お湯も出ませんでした。　翌朝、朝食会場で、他の部屋の顧客もお湯が出なかったと言っていました。
故障したエアコン

6/10 Okay

ARISAN, 日本

Liked: Room comfort
Disliked: Property conditions & facilities
ショッピングセンターのあるホテル
街の中心からは離れているが、 DOSTYK PLAZA の近くで、タクシースタンドも近い。 無料で WiFi が使える。 コクトベのゴンドラ駅までは歩くと距離がある。
ホテル グランド ユーラシア
ゴンドラ
コクトベ