OYO Dunmar House Hotel Reviews

Check availability

Reviews of OYO Dunmar House Hotel

OYO Dunmar House Hotel

Dunmar House, Dunmar Drive, Alloa, Scotland

8.6

Excellent

8.8/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

David

16 Apr 2024

Liked: Cleanliness, staff & service

Stayed 2 nights in Apr 2024

10/10 Excellent

Lesley

12 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Feb 2024

Response from Dunmar House on 6 Mar 2024

Thank you. Your review is greatly appreciated

8/10 Good

Verified traveller

6 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay

Good night's sleep. Wifi not working, although I could connect to the router. These things happen and I'm sure if I'd have asked, the staff would reboot the router. Breakast - coffee was mega weak. I should have asked for anotjer pot. Yet again, im sure thatbit wouldn't have been any trouble. Staff - friendly and attentive.

Stayed 1 night in Jan 2024

Response from Dunmar House on 7 Feb 2024

Thank you for your review and comment. Not sure if it was internal or external problems with the Wi-Fi there has been work on the lines over the past few weeks and it has been dropping out and in! Sorry about the breakfast coffee - there is no excuse for weak coffee.

10/10 Excellent

robert

4 Jan 2024

Stayed 1 night in Jan 2024

Response from Dunmar House on 7 Feb 2024

Thank you, we appreciate you taking the tome to provide a score.

10/10 Excellent

Christopher

Travelled with pets

29 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Dec 2023

Response from Dunmar House on 7 Feb 2024

Thank you. Your review is greatly appreciated.

10/10 Excellent

Neil

16 Dec 2023

Stayed 2 nights in Dec 2023

Response from Dunmar House on 7 Feb 2024

Thank you. We appreciate you taking the time to provide feedback on your stay.

4/10 Poor

Katie

25 Nov 2023

Disliked: Cleanliness, property conditions & facilities

We stayed at this hotel for one night following a graduation. We were in room 6 and had difficulty finding the room as it was through a closed door and down a corridor with no lights on. The room we stayed in had a double bed and a single bed and was very spacious and the bathroom had both a shower and a bath. However the decoration was very outdated with brown, damp marks on the ceiling and the floor was peeling. The beds were very uncomfortable and we were able to feel each individual spring. The breakfast was good, lots of options and made to order. Staff were friendly.

Stayed 1 night in Nov 2023

6/10 Okay

MARTIN

12 Nov 2023

Stayed 1 night in Nov 2023

R. Bruce

Travelled with family, Travelled with partner

3 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location - close to many tourist areas, the staff were friendly and helpful.

Stayed 2 nights in Jul 2023

Response from Dunmar House on 4 Aug 2023

Thank you for choosing to stay with us and providing such a lovely review. It was delightful having you here and hope that we shall see you again in the future.

4/10 Poor

stephen

31 Jul 2023

Stayed 1 night in Jul 2023

Response from Summer House on 2 Aug 2023

We are sorry that you were disappointed with your stay. However providing a low score with no comments about what you were dissatisfied with will not help us improve or really help other travellers. Please, if you are leaving a review, provide some feedback..

8/10 Good

Lisa

24 Jul 2023

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Jul 2023

Response from Dunmar House on 4 Aug 2023

Thank you. We appreciate you taking the time to provide a review.

6/10 Okay

Colleen

Travelled with family

24 Jul 2023

Liked: Cleanliness, staff & service

Near house!

Staff very friendly, great service. Cool house but needs some TLC.

Stayed 1 night in Jul 2023

Response from Dunmar House on 2 Aug 2023

Thank you.

4/10 Poor

Annette

20 Jul 2023

Stayed 2 nights in Jul 2023

Response from Dunmar House on 14 Aug 2023

We appreciate review feedback but unfortunately a score with no comments do not help us improve the services on offer. If there were issues, as I assume that there must be with a score of 2 out of 5, if you let us know what these were this can be assessed.

8/10 Good

GEOFFREY

12 Jul 2023

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

efficient friendly staff, good service but the fabric of the hotel was very tired.

Stayed 1 night in Jul 2023

Response from Dunmar House on 2 Aug 2023

Thank you, we are aware that there are areas to be worked on and this is being done as and when we can.

4/10 Poor

Sheila

Business traveller

10 Jun 2023

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Shabby & very tired building

Potentially a beautiful building but it’s very very scruffy . Bathroom was pretty nasty, ceiling cracked & looked as though it is about to cave in. Curtains are old & grubby, windows are Rowton & paintwork flaking everywhere. Ridiculously expensive for what is offered. Staff were excellent & they were the saving grace . !. It would seem the owner doesn’t really care about the condition of his property. The drive way is a pot holed liability for your cars suspension.

Stayed 1 night in Jun 2023

Response from Dunmar House on 2 Aug 2023

Thank you for your comments. I can assure you that the owner does care and is working around the building improving when and where they can. Prices, ended booked direct with the hotel, are considerably lower than when booked through an OTA!

10/10 Excellent

Dale

4 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect night stay.

Everything we needed for a 1 night stay. The staff were very attentive, extremely helpful and made the stay enjoyable. The food was great and the prices very reasonable. A lovely garden area for families to enjoy and to soak up the sun. Although it could do with a little updating it was a very enjoyable stay.

Stayed 1 night in Jun 2023

Response from Dunmar House on 5 Jun 2023

Thank you for choosing to stay with us and taking the time to provide a review. We are aware that there are areas that require updating and we are working our way through these.

10/10 Excellent

Frank

28 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in May 2023

Response from Dunmar House on 30 May 2023

Thank you for choosing to stay with us and taking the time to provide a review. It is greatly appreciated.

10/10 Excellent

Dwight

25 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a wonderful stay!!!

This place was very nice. The staff was friendly, helpful and courteous. The food was great. The rooms were clean and comfortable.

Stayed 3 nights in May 2023

Response from Dunmar House on 30 May 2023

Thank you. We are delighted that you enjoyed your stay.

10/10 Excellent

Paul

Business traveller

22 May 2023

Liked: Cleanliness, property conditions & facilities, room comfort

great stay

Stayed 1 night in May 2023

Response from Dunmar House on 30 May 2023

Thank you for your feedback. It is greatly appreciated.

8/10 Good

William

15 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beds were not very comfortable. Staff was friendly and great.

Stayed 1 night in May 2023

Response from Dunmar House on 15 May 2023

Thank you for your review and feedback. We will investigate your issue with the bed.

4/10 Poor

Christopher

23 Apr 2023

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2023

Response from Dunmar House on 23 Apr 2023

Thank you for providing a feedback score. We are disappointed that you did not rate us very highly. If you could have highlighted what had caused you to provide such a low score we could address these issues.

10/10 Excellent

WAYNE, Orangeburg

9 Oct 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Glorious old mansion converted to hotel. Lovely Victorian furnished rooms. Excellent value!

Stayed 1 night in Oct 2022

Response from Dunmar House on 10 Oct 2022

Thank you for choosing to stay with us and taking the time to write a review.

10/10 Excellent

Linda

30 Sept 2022

Stayed 1 night in Sep 2022

Response from Dunmar House on 1 Oct 2022

Thank you. We appreciate your review and works like to thank you for choosing to stay with us

8/10 Good

Neil

Travelled with partner

26 Sept 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was clean and spacious.Dinner at night and breakfast in morning were excellent.

Stayed 1 night in Sep 2022

Response from Dunmar House on 28 Sept 2022

Thank you for choosing to stay with us and taking the time to provide a review. Hopefully we shall see you again at some point in the future.

10/10 Excellent

Michael

Travelled with partner

14 Sept 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

great quaint hotel that I am sure would appeal to our american and european visitors

Stayed 2 nights in Sep 2022

Response from Dunmar House on 14 Sept 2022

Thank you for choosing to stay with us and we are grateful for your review. We are delighted that you enjoyed your stay and hope that we shall see you again.

8/10 Good

Gavin

9 May 2022

Liked: Cleanliness

Disliked: Property conditions & facilities

good position, near Ochil hills

Stayed 2 nights in May 2022

Response from Dunmar House on 11 May 2022

Thank you for choosing to stay with us and taking the time to write a review. Hopefully we can be of service at some point in the future.

10/10 Excellent

David

Travelled with partner

15 Apr 2022

Liked: Cleanliness, staff & service

Love the old style but property could do with an uplift

Stayed 1 night in Apr 2022

Response from Duunmar House on 21 Apr 2022

Thank you for your review. We are aware that there are areas that require updating and are working through these. Hopefully if you return in the future you will notice the differences.

2/10 Terrible

Sonia

30 Mar 2022

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Complaint on room 7’

I was given no 7 room which turned out to be one they avoid putting guests in unless the hotel is full. I had booked well in advance The hotel was not full and I advised when i booked my arrival time would be after 7pm I asked if oi would need to book a table they said no and would I be able to get food.yes. When I rang to say I had arrived in Alloa and was trying to get a taxi I asked could I have a meal was told kitchen was closed. So I asked for a sandwich even And told them I had been promised there would be food . So when I did arrive the chef cooked a very nice meal and the girls in the bar and reception very polite and helpful. Then I asked to go to My room I am a fit 76 year old fortunately and so after two lots of stairs carrying my case the young girl pointed to the room down a further 3 steps handing me the key. When I opened the noise of the boiler was immense the heating in the bedroom full on and I could not turn it down so they had opened the window prior to my arrival. The room had old furniture with marks on the dresser and not very inviting and this awful boiler noise went on all night. So by the morning I was exhausted and asked reception why I was in that room. She did not know said it was not normally let to guests unless hotel was full . The breakfast was absolutely delicious and I checked out feeling very cheated by the way I was treated and the dreadful room. So perhaps you could look into this for me Because the hotel itself is lovely.

Stayed 1 night in Mar 2022

Response from Dunmar on 23 Jul 2022

Room 7 is our, only, budget room. It is the cheapest room in the hotel as it is near the fridge unit and does nor have a view on par with the rest of the rooms. Apart from that there are no issues with this room and it is used often. We are sorry that your stay did not meet your expectations and have taken your comments on board. The regulator on the radiator has been replaced and the hotel was full that night.

10/10 Excellent

Paul

Business traveller

17 Jan 2022

Liked: Cleanliness, property conditions & facilities, room comfort

Friendly hotel

Very friendly. Accommodated me for food requirements.

Stayed 1 night in Jan 2022

Response from Dunmar House on 1 Mar 2022

Thank you for your review. It is greatly appreciated.

8/10 Good

Paula

Travelled with partner

10 Sept 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2021

10/10 Excellent

Dominic

19 Aug 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful, handy & good vibe.

Stayed 2 nights in Aug 2021

10/10 Excellent

Michael

16 Aug 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I'll definitely be back.

Excellent visit, large room and en-suite, well furnished and lovely and clean. Very friendly, helpful

Stayed 1 night in Aug 2021

8/10 Good

Karen

29 Jul 2021

Liked: Cleanliness, staff & service, room comfort

Clean, comfortable, friendly, dog friendly & superb food.

Stayed 3 nights in Jul 2021

10/10 Excellent

Lovely Friendly gem

Stayed 2 nights in Jan 2021

Response from Dunmar House on 19 Jan 2021

Thank you for taking the time to write a review it is very much appreciated. We hope that we can be of service again in the future.

10/10 Excellent

Sara

5 Nov 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Really nice old house -the decor reflects the age but it is clean and the rooms are big. Service was outstanding and had no issues with my dogs. I will be coming back after lockdown

Stayed 2 nights in Nov 2020

Response from Dunmar House on 5 Nov 2020

Thank you for taking the time to write a review. It was lovely to have you here and look forward to seeing you on your next visit.

8/10 Good

Daniel

Business traveller

15 Oct 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Oct 2020

Response from Dunmar House on 22 Oct 2020

We are happy that your stay was good and we look forward to hopefully welcoming you back in the future.

10/10 Excellent

Steven

Business traveller

6 Oct 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Sep 2020

Response from Dunmar House on 22 Oct 2020

Thank you for taking the time to provide a review. We are delighted that your stay went well and we look forward to greeting you again in the future.

8/10 Good

David

Business traveller

14 Nov 2019

Liked: Cleanliness, staff & service, room comfort

Stayed 2 nights in Nov 2019

Response from Dunmar House on 20 Nov 2019

Thank you.

8/10 Good

Joan

18 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel though a bit dated

Lovely hotel albeit a bit dated, bar area nice and recently done up, breakfast brilliant, made to order. Drive up to hotel could do with repairing otherwise very nice.

Stayed 1 night in Oct 2019

Response from Dunmar House on 20 Nov 2019

Thank you for taking the time to review us. We have not long taken over the hotel and are slowly working our way around bringing the building up to date. We will hopefully get the drive way attended to early next year.

10/10 Excellent

Antony

Business traveller

16 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend this hotel, clean, warm and frien

Strangely I was the only guest on Monday night, but was treated so well. Welcomed very warmly and asked if I needed anything. Room was warm, clean and i was upgraded without being asked, and the room was great size. Breakfast was fresh and well done, and made me feel again very welcome. I would return and recommend this to anyone in the area.

Stayed 1 night in Oct 2019

Response from Dunmar House on 20 Nov 2019

We are delighted that you enjoyed your stay with us and hope to see you again.