"We arrived quite late to check in for our room, but the check-in process was smooth. The young gentleman who was on reception was extremely helpful and gave us lots of information about Alicante and provided us with a map with useful tips of places to eat and drink. He also informed us that we could extend our room on the last day if we needed a late checkout. The room was very clean and the beds were extremely comfortable. The small terrace area outside our room was lovely to sit on in the evening. When it came to the date of our checkout I went to reception and spoke to a member of staff who explained that if we required our room until 6 pm we would be charged for an entire night stay which we were not told on our arrival I asked if there were showers. We could use later in the evening and the gentleman told me there was but upon returning to the hotel another gentleman on reception didn’t speak much English and did not understand the require requirement for a shower. We found out that there was no shower area and no towels to enable us to have a shower before we left the hotel. This is the only disappointing thing I found San Juan is a lovely area. The beach is beautiful and the walk down past the beach is lovely in the evening."
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