Alfredo V. Bonfil Trip

Rooms and facilities were older. Fridge didn’t work. Shower was mediocre. Beach chairs were saggy and there didn’t seem to be enough of them. Food portions at dinner restaurants were fairly small. The safe in the first room was not working. One whole side of the hotel has a very partial ocean view due to another hotel property blocking it. They tried to get us to go to the timeshare presentation by offering tons of free excursions and spa services but I didn’t. They also asked me more than once during check in if I was married or single and also my age which I don’t feel is relevant or any of their business. The people working there were wonderful and so kind. They did let us change rooms which technically was a “downgrade” according to their tiers - we wanted more beds. Felt very safe even walking from the resort up and down the street. Easily took an uber to the mall and Ferris wheel. Was like 10 min.

This hotel was a great bang for our buck. We thought the staff was exceptional and courteous. The entire hotel was always being cleaned and amenities being replenished. The entertainment team (Luis, Jesus, Whiskey, Donnie to name a few) was fun all day everyday! Jorge in the Pina Colada Restaurant made our last night so great. Make sure to tip kindly as they are so appreciated and such a great group of people to show appreciation towards.

Nice beach and dining options.

Resort was very clean. Pools were great. Our room was a “pure wellness” room with “pure air” and it smelled like mildew pretty bad. There’s even a QR code to scan that shows you how they purify the air in the room. So that was disappointing

I loved the fresh food from the grill. The ocean was amazing. Lots of waves and blue water. The staff was so kind and treated us with top notch service. Our room was spectacular with an ocean view on the big balcony and tub in the middle of the room. Would love to visit again.